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All Journal Gizi, Kesehatan Reproduksi dan Epidemiologi Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Journal of Epidemiology and Public Health Jurnal Tarbiyah : Jurnal Ilmiah Kependidikan Journal of Saintech Transfer Jurnal Prima Medika Sains MAHESA : Malahayati Health Student Journal International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Indonesian Journal of Business Analytics (IJBA) Formosa Journal of Applied Sciences (FJAS) Journal of Health and Medical Science Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Evawany Yunita Aritonang
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Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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EVALUATION OF THE QUALITY OF ACADEMIC ADMINISTRATION SERVICESAT THE FACULTY OF VOCATIONAL SCIENCES, UNIVERSITY OF NORTH SUMATRA Akbar Reza Pratama; Meilita Tryana Sembiring; Evawany Yunita Aritonang
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 4 (2025): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i4.3595

Abstract

Academic administration services are a crucial component in supporting the smooth running of higher education, particularly within the Faculty of Vocational Studies, which emphasizes speed, accuracy, and efficiency. This study aims to evaluate the quality of academic administration services at the Faculty of Vocational Studies, University of North Sumatra, based on student perceptions, identify barriers in the service process, and explore user expectations and input on service quality improvements. The approach used was descriptive qualitative, with data collection techniques through in-depth interviews, observation, and documentation of 10 purposively selected respondents. The results showed that service quality was considered quite good in terms of reliability and tangibles, but weaknesses remained in the dimensions of responsiveness, empathy, and assurance. Obstacles found included: lack of clarity in procedural information, unresponsiveness from staff, the absence of an online document tracking system, and minimal empathy in service communications. Service users expect improvements in interpersonal communication, procedural consistency, and accelerated service through the digitization of the administrative system. Therefore, improving the quality of academic administration services needs to focus on strengthening staff competencies, developing technology-based service systems, and establishing a humanistic and responsive service culture.
THE EFFECT OF JOB DESCRIPTION CLARITY AND WORK MOTIVATION ON EMPLOYEE PERFORMANCE WITH WORK DISCIPLINE AS AN INTERVENING VARIABLE AT MNC FINANCE AREA ACEH Syafrizal Lubis; Yeni Absah; Evawany Yunita Aritonang
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 6 (2025): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i6.4950

Abstract

This study aims to analyze the influence of job description clarity and work motivation on employee performance, with work discipline as an intervening variable at PT MNC Finance Aceh Area. The background of this study is based on the post-pandemic phenomenon that causes unclear division of tasks and responsibilities between divisions, low work motivation, and inconsistency in employee discipline, which impacts target achievement and work effectiveness. This study uses a path analysis method with a census approach, involving 60 employee respondents at PT MNC Finance Aceh Area. The results show that job description clarity has a positive effect on employee performance, although the direct effect is not significant. However, the indirect effect through work discipline makes a strong contribution to improving performance. Work motivation also has a positive but relatively weak effect on performance, and a positive effect on work discipline with a smaller effect than job description. Work discipline is proven to have a positive and significant effect on employee performance, and acts as a partial intervening variable that strengthens the relationship between job description clarity and work motivation on performance. Overall, the research results confirm that improving employee performance at PT MNC Finance Area Aceh can be achieved through clear job descriptions, increasing motivation, and consistent work discipline development.
Co-Authors Akbar Reza Pratama Anto Anto, Anto Atina Travianita Beby Karina Fawzeea Sembiring Ernawati Nasution Etti Sudaryati Fahmi Natigor Nasution Fitri Ardiani Ginting, Aisyah Amira Harmein Nasution Huzaipah, Annisa Amalia Lia Yuliani Lubis, Rahmi Amelia Mahyuni, Eka Lestari Meilita Tryana Sembiring, Meilita Tryana Nadhira, Ade Citra Nur, Huzaila Nurdin, Mona Nurfahasdi, Meutia Pasha, Raja Salsabila Prof. Dr. Ir Albiner Siagian M.Si Rahayu Lubis Rahayu, Silda Adi Ria Solia Nainggolan Sarah Patumona Manalu Satia Negara Lubis Selly Gabel Aprilliani Depari Siahaan, Elisabet Siahaan, Rudy H. Silvina Sri Hartati Manurung Sitepu, Yuni Soeparno, Wahyu Sugeng Imam SULASTRI Syafrizal Lubis T.Calysta Mauditrice T.Sabrina Yasmine Anggia Sari Yeni Absah Zulhaida Lubis