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The Influence of Patient Experience and Patient Engagement on Patient Loyalty Through Inpatient Satisfaction as an Intervening Variable at RSUD Latersia Binjai Selly Gabel Aprilliani Depari; Beby Karina Fawzeea Sembiring; Evawany Yunita Aritonang
Indonesian Journal of Business Analytics Vol. 5 No. 4 (2025): August 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v5i4.14916

Competition in the healthcare industry is increasing, requiring hospitals to provide better services to retain patients. Patient loyalty is a crucial factor in a hospital's sustainability and is influenced by various aspects, including patient experience and patient engagement. This study aims to analyze the influence of patient experience and patient engagement on patient loyalty, with inpatient satisfaction as an intervening variable at Latersia Hospital Binjai. A quantitative method with the Partial Least Square – Structural Equation Modeling (PLS-SEM) approach was used. The results indicate that patient experience and patient engagement have a positive and significant effect on patient satisfaction, which subsequently influences patient loyalty. The better the patient’s experience and engagement in their care, the higher their satisfaction, leading to increased loyalty to the hospital. Additionally, patient satisfaction serves as a mediating variable, strengthening the relationship between patient experience, patient engagement, and patient loyalty. This study contributes to the development of strategies for improving hospital services, focusing on enhancing patient experience and engagement to increase satisfaction and loyalty. Understanding the factors that influence patient loyalty enables hospitals to enhance their competitiveness and deliver higher-quality healthcare services to the community.

Strategies for Strengthening Micro Business Management Through Difficult Times in the Middle of the Covid-19 Pandemic Siahaan, Elisabet; Aritonang, Evawany Yunita; Siahaan, Rudy H.; Sitepu, Yuni
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 1 (2022): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

The Covid-19 pandemic that began in March 2020 has shaken the world economy and Indonesia. To reduce transmission that is so fast and deadly, the government implemented a new normal policy of social restrictions that limit people's mobility and carry out activities by implementing health protocols. As a result of the enactment of social restrictions, there is a decrease in consumer purchasing power so that many business actors experience a decrease in turnover to go out of business. This devotion aims to analyze and recommend the right strategies in strengthening micro-businesses to be able to survive in the midst of the Covid-19 pandemic. The methods used are methods of science transfer, guidance, training, and mentoring. There is a change in the understanding of micro-businesses in managing effective human resources. Partners have been able to carry out a healthy, clean, safe and nutritious production process. This devotion also makes financial management partners and systematically registrars the stock of goods and production products. The partner becomes aware of the applicable legal system so as to be able to carry out business activities without breaking the law.

Nutritional Education Using Edutaiment Methods to Improve Clean and Healthy Living Behavior During the Covid-19 Pandemic Aritonang, Evawany Yunita; Siagian, Albiner
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 9 No. 1 (2024): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/abdimastalenta.v9i1.16187

The COVID-19 pandemic has an impact on clean and healthy living behaviors. This affects the improvement of clean living behavior and healthy behavior in a balanced manner so as to prevent exposure to covid-19. The purpose of this service is to increase students' knowledge, attitudes and behavior about PHBS and washing hands using soap with running water, which is used in this service, namely the edutaiment method. The educational method was carried out directly with edutainment to students of Muhammadyah 03 Junior High School for 30 minutes. To assess the success of education, pretests and post tests were conducted. The results of 19 students of SMP Muhammadyah 3 Medan Selayang, Medan City. The number of student participants who took part in the pretest and post test obtained a value for the pretest in the good category of 10.5% while in the moderate category of 89.5% and the value obtained by the post test in the good category 94.7% while in the moderate category 5.3%. The change in value in the good category increased by 85.2% and in the moderate category decreased by 84.2%. The interest of students to implement hand washing is very large, so that the counseling is easily accepted and can create a positive attitude towards the message conveyed which affects the behavior of students.

Influence of Nutritional Intake and Exclusive Breastfeeding History on the Incidence of Stunting in Children Aged 12-24 Months in Deli Serdang Regency Lubis, Rahmi Amelia; Aritonang, Evawany Yunita; Sudaryati, Etti
Formosa Journal of Applied Sciences Vol. 2 No. 11 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v2i11.6856

This research chose children aged 12-24 months as the sample because they are in a critical period of physical and cognitive growth, vulnerable to stunting due to inadequate nutritional intake. Other research shows that inadequate nutritional intake at 6-24 months of age can affect brain development and a child's future intelligence. It is important to monitor the nutritional intake and nutritional status of children aged 12-24 months to reduce the risk of stunting and its negative impact on cognitive development. Additionally, at this age, exclusive breastfeeding plays a crucial role in child growth, and this research can help understand the relationship between exclusive breastfeeding, nutritional intake, and stunting in children aged 12-24 months.

THE EFFECT OF JOB DESCRIPTION CLARITY AND WORK MOTIVATION ON EMPLOYEE PERFORMANCE WITH WORK DISCIPLINE AS AN INTERVENING VARIABLE AT MNC FINANCE AREA ACEH Syafrizal Lubis; Yeni Absah; Evawany Yunita Aritonang
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 6 (2025): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i6.4950

This study aims to analyze the influence of job description clarity and work motivation on employee performance, with work discipline as an intervening variable at PT MNC Finance Aceh Area. The background of this study is based on the post-pandemic phenomenon that causes unclear division of tasks and responsibilities between divisions, low work motivation, and inconsistency in employee discipline, which impacts target achievement and work effectiveness. This study uses a path analysis method with a census approach, involving 60 employee respondents at PT MNC Finance Aceh Area. The results show that job description clarity has a positive effect on employee performance, although the direct effect is not significant. However, the indirect effect through work discipline makes a strong contribution to improving performance. Work motivation also has a positive but relatively weak effect on performance, and a positive effect on work discipline with a smaller effect than job description. Work discipline is proven to have a positive and significant effect on employee performance, and acts as a partial intervening variable that strengthens the relationship between job description clarity and work motivation on performance. Overall, the research results confirm that improving employee performance at PT MNC Finance Area Aceh can be achieved through clear job descriptions, increasing motivation, and consistent work discipline development.

Gambaran Pola Makan Dan Kelelahan Kerja Pada Buruh Angkat Di PT. Karya Mandiri Prima Kabupaten Langkat Nur, Huzaila; Aritonang, Evawany Yunita
Journal of Health and Medical Science Volume 1 Nomor 4 Oktober 2022
Publisher : CV. Pusdikra Mitra Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51178/jhms.v1i4.952

Workers of lifting labor are estimated to have the risk of experiencing immediate work fatigue. The lack of nutrients present in the body of workers can cause a decrease in the human body's resistance to work, thereby causing fatigue and increasing workload. Keywords: Bamboo, inventory, Potential, Spread. The method carried out in this study was to see a picture of diet, diet, nutritional status, and work fatigue using questionnaires, food frequency, food recall and direct interviews of as many as 50 people at gas lifting workers at PT. Karya Mandiri Prima, Gebang District, Langkat Regency. From this method, the results were obtained, the workers of the adoptive workers at PT. Karya Mandiri Prima is mostly in the tired category, which is 33 people (66%), the very tired category is 17 people (34%). Another factor is the poor diet of 46 people (92%), and the good ones are only 4 people (8%). The type of food consumed by workers also has an effect on nutritional intake, namely as many as 41 people (82%) in the non-diverse category while the adoptive workers in the diverse category are only 9 people (18%). Meeting the needs of good nutrition can have a positive influence on the degree of health, efficiency and endurance of the labor body. Workers who have malnutrition conditions will experience obstacles in carrying out activities due to a decrease and slowdown in movement.

Development Model for the Development of Business Incubator Programs with a Technology Acceptance Model (TAM) Approach at the Cooperatives and SMEs Office of North Sumatra Province Pasha, Raja Salsabila; Nasution, Harmein; Aritonang, Evawany Yunita
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.795

Digital transformation is a strategic challenge for Micro, Small, and Medium Enterprises (MSMEs), especially in the context of technology readiness and acceptance. Although various coaching programs have been implemented by local governments, the results achieved by MSMEs show an uneven success rate. This research aims to develop a business incubator program development model based on the Technology Acceptance Model (TAM) at the Cooperatives and MSMEs Office of North Sumatra Province. The TAM approach is used to understand technology acceptance behavior through two main constructs, namely Perceived Usefulness (PU) and Perceived Ease of Use (PEOU), which are integrated with incubation programs and capital development. This study uses a qualitative approach with a case study method. Data was collected through in-depth interviews with ten MSME actors participating in the 2024 business incubator program. The results of the study show that MSMEs feel the benefits of digital technology in increasing operational efficiency and expanding market reach. However, MSME actors still face obstacles in the application of production technology and limited access to formal financing. The incubation program is considered to be able to increase digital literacy, but it is not fully adaptive to the difference in the level of digital readiness of participants. Capital development is still informative and has not been accompanied by continuous technical assistance. This research resulted in a TAM based business incubator development model that places the perception of usefulness and convenience as the foundation for technology acceptance, and is strengthened by institutional support and a cross-agency coaching ecosystem. This model is expected to increase the effectiveness of MSME coaching in a more inclusive, adaptive, and sustainable manner.

Development Model for the Development of Business Incubator Programs with a Technology Acceptance Model (TAM) Approach at the Cooperatives and SMEs Office of North Sumatra Province Pasha, Raja Salsabila; Nasution, Harmein; Aritonang, Evawany Yunita
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.795

Digital transformation is a strategic challenge for Micro, Small, and Medium Enterprises (MSMEs), especially in the context of technology readiness and acceptance. Although various coaching programs have been implemented by local governments, the results achieved by MSMEs show an uneven success rate. This research aims to develop a business incubator program development model based on the Technology Acceptance Model (TAM) at the Cooperatives and MSMEs Office of North Sumatra Province. The TAM approach is used to understand technology acceptance behavior through two main constructs, namely Perceived Usefulness (PU) and Perceived Ease of Use (PEOU), which are integrated with incubation programs and capital development. This study uses a qualitative approach with a case study method. Data was collected through in-depth interviews with ten MSME actors participating in the 2024 business incubator program. The results of the study show that MSMEs feel the benefits of digital technology in increasing operational efficiency and expanding market reach. However, MSME actors still face obstacles in the application of production technology and limited access to formal financing. The incubation program is considered to be able to increase digital literacy, but it is not fully adaptive to the difference in the level of digital readiness of participants. Capital development is still informative and has not been accompanied by continuous technical assistance. This research resulted in a TAM based business incubator development model that places the perception of usefulness and convenience as the foundation for technology acceptance, and is strengthened by institutional support and a cross-agency coaching ecosystem. This model is expected to increase the effectiveness of MSME coaching in a more inclusive, adaptive, and sustainable manner.

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