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All Journal Gizi, Kesehatan Reproduksi dan Epidemiologi Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Jurnal Tarbiyah : Jurnal Ilmiah Kependidikan Journal of Saintech Transfer Jurnal Prima Medika Sains MAHESA : Malahayati Health Student Journal International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Indonesian Journal of Business Analytics (IJBA) Formosa Journal of Applied Sciences (FJAS)
Evawany Yunita Aritonang
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Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Influence of Patient Experience and Patient Engagement on Patient Loyalty Through Inpatient Satisfaction as an Intervening Variable at RSUD Latersia Binjai Selly Gabel Aprilliani Depari; Beby Karina Fawzeea Sembiring; Evawany Yunita Aritonang
Indonesian Journal of Business Analytics Vol. 5 No. 4 (2025): August 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v5i4.14916

Abstract

Competition in the healthcare industry is increasing, requiring hospitals to provide better services to retain patients. Patient loyalty is a crucial factor in a hospital's sustainability and is influenced by various aspects, including patient experience and patient engagement. This study aims to analyze the influence of patient experience and patient engagement on patient loyalty, with inpatient satisfaction as an intervening variable at Latersia Hospital Binjai. A quantitative method with the Partial Least Square – Structural Equation Modeling (PLS-SEM) approach was used. The results indicate that patient experience and patient engagement have a positive and significant effect on patient satisfaction, which subsequently influences patient loyalty. The better the patient’s experience and engagement in their care, the higher their satisfaction, leading to increased loyalty to the hospital. Additionally, patient satisfaction serves as a mediating variable, strengthening the relationship between patient experience, patient engagement, and patient loyalty. This study contributes to the development of strategies for improving hospital services, focusing on enhancing patient experience and engagement to increase satisfaction and loyalty. Understanding the factors that influence patient loyalty enables hospitals to enhance their competitiveness and deliver higher-quality healthcare services to the community.
Strategies for Strengthening Micro Business Management Through Difficult Times in the Middle of the Covid-19 Pandemic Siahaan, Elisabet; Aritonang, Evawany Yunita; Siahaan, Rudy H.; Sitepu, Yuni
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 1 (2022): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (874.462 KB) | DOI: 10.32734/abdimastalenta.v7i1.7307

Abstract

The Covid-19 pandemic that began in March 2020 has shaken the world economy and Indonesia. To reduce transmission that is so fast and deadly, the government implemented a new normal policy of social restrictions that limit people's mobility and carry out activities by implementing health protocols. As a result of the enactment of social restrictions, there is a decrease in consumer purchasing power so that many business actors experience a decrease in turnover to go out of business. This devotion aims to analyze and recommend the right strategies in strengthening micro-businesses to be able to survive in the midst of the Covid-19 pandemic. The methods used are methods of science transfer, guidance, training, and mentoring. There is a change in the understanding of micro-businesses in managing effective human resources. Partners have been able to carry out a healthy, clean, safe and nutritious production process. This devotion also makes financial management partners and systematically registrars the stock of goods and production products. The partner becomes aware of the applicable legal system so as to be able to carry out business activities without breaking the law.
Nutritional Education Using Edutaiment Methods to Improve Clean and Healthy Living Behavior During the Covid-19 Pandemic Aritonang, Evawany Yunita; Siagian, Albiner
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 9 No. 1 (2024): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/abdimastalenta.v9i1.16187

Abstract

The COVID-19 pandemic has an impact on clean and healthy living behaviors. This affects the improvement of clean living behavior and healthy behavior in a balanced manner so as to prevent exposure to covid-19. The purpose of this service is to increase students' knowledge, attitudes and behavior about PHBS and washing hands using soap with running water, which is used in this service, namely the edutaiment method. The educational method was carried out directly with edutainment to students of Muhammadyah 03 Junior High School for 30 minutes. To assess the success of education, pretests and post tests were conducted. The results of 19 students of SMP Muhammadyah 3 Medan Selayang, Medan City. The number of student participants who took part in the pretest and post test obtained a value for the pretest in the good category of 10.5% while in the moderate category of 89.5% and the value obtained by the post test in the good category 94.7% while in the moderate category 5.3%. The change in value in the good category increased by 85.2% and in the moderate category decreased by 84.2%. The interest of students to implement hand washing is very large, so that the counseling is easily accepted and can create a positive attitude towards the message conveyed which affects the behavior of students.
Influence of Nutritional Intake and Exclusive Breastfeeding History on the Incidence of Stunting in Children Aged 12-24 Months in Deli Serdang Regency Lubis, Rahmi Amelia; Aritonang, Evawany Yunita; Sudaryati, Etti
Formosa Journal of Applied Sciences Vol. 2 No. 11 (2023): November 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjas.v2i11.6856

Abstract

This research chose children aged 12-24 months as the sample because they are in a critical period of physical and cognitive growth, vulnerable to stunting due to inadequate nutritional intake. Other research shows that inadequate nutritional intake at 6-24 months of age can affect brain development and a child's future intelligence. It is important to monitor the nutritional intake and nutritional status of children aged 12-24 months to reduce the risk of stunting and its negative impact on cognitive development. Additionally, at this age, exclusive breastfeeding plays a crucial role in child growth, and this research can help understand the relationship between exclusive breastfeeding, nutritional intake, and stunting in children aged 12-24 months.
Co-Authors Akbar Reza Pratama Anto Anto, Anto Atina Travianita Beby Karina Fawzeea Sembiring Ernawati Nasution Etti Sudaryati Fahmi Natigor Nasution Fitri Ardiani Ginting, Aisyah Amira Huzaipah, Annisa Amalia Lia Yuliani Lubis, Rahmi Amelia Mahyuni, Eka Lestari Meilita Tryana Sembiring, Meilita Tryana Nadhira, Ade Citra Nurdin, Mona Nurfahasdi, Meutia Prof. Dr. Ir Albiner Siagian M.Si Rahayu Lubis Rahayu, Silda Adi Ria Solia Nainggolan Sarah Patumona Manalu Satia Negara Emalisa Lubis Selly Gabel Aprilliani Depari Siahaan, Elisabet Siahaan, Rudy H. Silvina Sri Hartati Manurung Sitepu, Yuni Soeparno, Wahyu Sugeng Imam SULASTRI T.Calysta Mauditrice T.Sabrina Yasmine Anggia Sari Zulhaida Lubis