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Journal : Asian Journal of Social and Humanities

Quality Analysis of Outpatient Care at Kepulauan Seribu General Hospital based on Malcolm Baldrige Criteria Ghamal Ahmad Pramana; Dumilah Ayuningtyas
Asian Journal of Social and Humanities Vol. 1 No. 11 (2023): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v1i11.90

Abstract

The outpatient unit is a part of the hospital. The outpatient unit has an important role because it is the first door or medium for contact and interaction with service users or patients. Outpatient care is also an entry point for other inpatient services. Seribu Islands Regional General Hospital as the only hospital in the Thousand Islands region has not yet reached the required minimum outpatient service standard. This study aims to analyze the quality of outpatient care at Seribu Islands Hospital with the criteria of Malcolm Baldrige. The criteria for evaluating organizations are based on seven criteria, namely leadership, strategic planning, customer focus, measurement, analysis, and knowledge management, staff focus, process management, and performance results. This study uses a descriptive analytic research design with quantitative and qualitative approaches. The data collected was obtained through questionnaires, in-depth interviews, and document review. The results of the study using the Malcolm Baldrige Criteria showed that Seribu Islands Hospital won a score of 379.83 out of a maximum of 1000. This means that for hospital performance assessment based on MBNQA, Kepulauan Seribu Hospital won the average title and was included in the Early Improvement category (point scale 376-475 ). Early improvement means that Seribu Islands Hospital is in a position of early stage improvement in the health service sector. For this reason, it is recommended that Thousand Islands Hospital develop strong leadership and good teamwork in order to determine the right strategic plan.
Co-Authors Abd. Rasyid Syamsuri abdad, Fairus ali Adang Bachtiar Aditia Putri AFIYAH, NUR Agus Rahmanto Aji Muhawarman Akbar, Bintang Mukhammad Burhanudin Akhada Maulana Akhada Maulana, Akhada Alatas, Haniah Alexander W. Chriswanto Alfiyyah, Arifah Anastasia Yekti Heningnurani Anastasia Yekti Heningnurani Anggi Asri Rusliana Dewi Anwar Fachry Ardi, Niken Sasanti Arieyani, Asti Arifah Alfiyyah Arifin, Safrin Asri Nur Maulidya Asti Arieyani Asti Arieyani Astri Nurdiana Barinda, Sandra Budiman Mahmud Musthofa, Budiman Mahmud Bunga Listia Paramita Bunga Listia Paramita Bunga Listia Paramita Candra Dewi Purnamasari Cattleya Ananda Vilda Cattleya Ananda Vilda Cicilya Candi Cindy Margaretha Dewa Ayu Dyah Widya Dewa Ayu Dyah Widya Dewi, Anggi Asri Rusliana Dewi, Ni Putu Indra Diah Nurlita Elfi Yennie Elfrida Rooslanda Eny Juliati Eva Dian Kurniawati Farida Naftalin firdinand nurdin Ghamal Ahmad Pramana Gunawan Widjaja Gustina, Ira Haryoso, Agus Ariyanto Hasan, Muhammad Arief Rosyid Hasbullah Thabrany Hayyan Ul Haq Hayyan ul Haq Heningnurani, Anastasia Yekti henri Azis Herartri, Rina Herartri Herliyanti Yadi Herma Krisdiana Hidayani Fazriah Hidayani Fazriah HUSNUL KHOTIMAH Ida Farida Iljas, Jaslis Indah Pusvitasari Ita Patriani Ita Patriani Iwan Dakota Jaslis Iljas Jati, Prasetyaning Juliati, Eny Katon, Danar Wahyu Giwang Kemal N. Siregar Khaula Karima Krisdiana, Herma Larasanti, Ayudina Lourina, Deny Ardi Lulus Prihandari M Misnaniarti Mardiyati, Fitri Yuli Margaretha, Cindy Marisa Rayhani Marisa Rayhani Mary Liziawati Misnaniarti Misnaniarti Muhammad Hasan Muhammad Hasan Muhammad Sapoan Hadi Muhammad Sapoan Hadi Munawaroh, Sayyidatul Nadjib, Mardiati Naftalin, Farida Naibaho, Margareth Maya Parulianta Ni Nyoman Dwi Sutrisnawati Ni Putu Diah Utami Darmayanti Ni Putu Indra Dewi Ni Putu Indra Dewi Niken Sasanti Ardi Nunik Nurbaiti Nur Asmita Rahma Nasution Nasution Nurbaiti, Nunik Nurhasanah Nurhasanah Nurul Safitri Nurul Saptorini Rahmadhani Permanasari, Vetty Yulianty Permanasari, Vetty Yulianty Pramesti, Dini Puteri Astianto Prastiwi, Arini Cyndwiana Prayoga, Haryadi Prihandari, Lulus Puput Oktamianti Putri, Anzany Tania Dwi Raden Roro Mega Utami Rahmadhani, Nurul Saptorini Rahmadini, Indah Mustika Rahmanto, Agus Rahmat Aji Pramono Ramadhan, Ben Fauzi Ratih Oktarina Ratih Oktarina Ratih Oktarinai Redyardani, Ni Nyoman Diah Renny Nurhasana Rhinza Seputra M. Simanjuntak Riastuti Kusuma Wardani Riastuti Kusuma Wardani Riastuti Kusumawhardani Rini Prasetyo Wahyu Wijayati Ruth Christy Setyaningtyas Sahfira Ulfa Hasibuan Sandra Barinda Sandra Olivia Sandra Olivia Sangadji, Ekasafitri A.S Siti Khodijah Parinduri Sri Purnama Rezeki Sri Purnama Rezeki Sri Windiarti Suharmi suharmi Susanti, Fitria Aryani Sutanto Priyo Hastono Sutrisnawati,, Ni Nyoman Dwi Tatyana Amanda Pinta Tri Wisesa Soetisna Tri Wisesa Soetisna, Tri Wisesa Utami, Raden Roro Mega Utami, RR Mega Valentina, Jesslyn Verdi, Riandi Vetty Yulianty Permanasari Vetty Yulianty Permanasari Wahyu Sulistiadi Wati Mekarsari Widya, Dewa Ayu Dyah Widyasanti, Nisrina Yadi, Herliyanti Yuliatiningtyas, Solikhah Zahrotul Lina Andarwati