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Analisis Store Image dan Service Quality dalam Meningkatkan Kepuasan Konsumen Wulan Puspitasari; Erry Sunarya; Asep M Ramdan
Journal of Management and Bussines (JOMB) Vol 1 No 2 (2019): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v1i2.635

Abstract

The research was aimed at determining the influence of store image and service quality in increasing customer satisfaction. The research methods applied were descriptive and associative with quantitative approach. The sampling technique applied was probability sampling by means of simple random sampling approach. The amount of samples deployed were amount to 186 respondents. The technique of analyzing data applied was multiple linear regression analysis technique with the help of SPSS 24 application.The results of the research show that the influence of store image was positive and significant towards customer satisfaction which is amounted to 0.743; thus, the influence of service quality is also positive and significant towards customer satisfaction which is amounted to 0.787. Subsequently, the result conveys that the influence of store image and service quality is aggregated to 65.6% and the epsilon or namely the remaining independent influence caused by other variables not explained in the research is aggregated to 34.4%. Conclusion, there is a positive and significant effect between store image and service quality on consumer satisfaction Keywords: Store Image, Service Quality, Customer Satisfaction
Penerapan Preventive Maintenance untuk Mengurangi Failure Product di Pangan Sejahtera Pabrik Tauco Kota Sukabumi Zahra Syahmia Haidar; Erry Sunarya; Kokom Komariah
Journal of Management and Bussines (JOMB) Vol 1 No 2 (2019): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v1i2.687

Abstract

The purpose of this study is to implement preventive maintenance activities to run in the company, to reduce the number of product failures that often occur in the prosperous food company in the Tauco city of Sukabumi. This study uses a qualitative descriptive method using the fishbone method or often referred to as a causal diagram by conducting unstructured interviews with employees who work in companies, especially in the production department. The results of the analysis conducted by the author using the Fishbone method to describe any abnormalities that occur in the company, especially in the engine for production by entering the dimensions of Preventive maintenance into the fishbone column and found several errors that were made in these dimensions in the field. Conclusion, The Implementation of Preventive Maintenance in Prosperous Food MSME of the Tauco Factory in Sukabumi City really works in accordance with the objectives that the author wants to reduce the Failure Product numbers which are quite high Keywords: Preventive Maintenance, Failure Product
Peran Job Insecurity dan Job Satisfaction terhadap Komitmen Organisasi Siti Nurleni; Erry Sunarya; Faizal Mulia Z.
Journal of Management and Bussines (JOMB) Vol 2 No 2 (2020): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v2i2.695

Abstract

Tujuan dari penelitian ini adalah untuk mengukur peran job insecurity dan job satisfaction terhadap komitmen organisasi karyawan pada PT. Doosan Jaya 3 Kabupaten Sukabumi. Metode yang digunakan dalam penelitian ini adalah metode deskriptif dan asosiatif. Pengambilan sampel dalam penelitian ini menggunakan simple random sampling yang termasuk dalam propotional sampling dengan menyebarkan 100 kuesioner kepada karyawan bagian produksi PT. Doosan Jaya 3 di Kabupaten Sukabumi. Hasil penelitian ini menunjukkan bahwa uji simultan job insecurity dan job satisfaction memperoleh signifikansi sebesar 0,000 (<0,05) dan nilai Fhitung sebesar 251,457 (>Ftabel = 2,36). Simpulan, job insecurity dan job satisfaction berpengaruh positif dan signifikan terhadap komitmen organisasi. Kata Kunci: Job Insecurity, Job Satisfaction, Komitmen Organisasi
Kekuatan Dimensi Kualitas Pelayanan dalam Menjaga Loyalitas Nasabah pada Jasa Asuransi Dara Balinda Utami Nur Islam; Erry Sunarya; Asep M Ramdan
Journal of Management and Bussines (JOMB) Vol 4 No 1 (2022): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v4i1.722

Abstract

This study aims to determine the effect of the strength of service quality dimensions on customer loyalty at the Sukabumi Life Vision Agency Insurance Service (PT. Prudential Life Assurance), and to see how much influence the strength of service quality has on customer loyalty either partially or simultaneously. This research method is an associative descriptive method with path analysis as a data analysis technique. The results showed that the quality of service through the dimensions of Tangible, Reliability, Responsiveness, Assurance, and Empathy on customer loyalty had a simultaneous effect on customer loyalty at the Life Vision Agency Sukabumi Insurance Service (PT. Prudential Life Assurance), this was indicated by the total direct and indirect effect. indirect amounted to 6.601293138%. Service quality through the dimensions of Tangible, Reliability, Responsiveness, Assurance, and Empathy has a partial effect on customer loyalty at the Sukabumi Life Vision Agency Insurance Service (PT. Prudential Life Assurance) namely Tangible by 5.060%, Reliability by 8.684%, Responsiveness by 11.317%, Assurance of 11.927% and Empathy of 8.596% of the five dimensions show that the most dominant influence on Customer Loyalty at Life Vision Agency Sukabumi are Reliability/ Reliability, Responsiveness/ Responsiveness, and Assurance/ Guarantee. In conclusion, the more reliable the Agent and responsive in providing services and security in the transaction and administrative processes, the more Customer Loyalty to Life Vision Agency Sukabumi will increase. Keywords: Service Quality, Customer Loyalty
Service Quality Muthawif dan Promosi terhadap Kepuasan Konsumen pada Perusahaan Tour dan Travel Risnanamawati Risnanamawati; Erry Sunarya; Dicky Jhoansyah
Journal of Management and Bussines (JOMB) Vol 4 No 1 (2022): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v4i1.736

Abstract

The purpose of this study was to measure the effect of service quality and promotion on consumer satisfaction in Tour & Travel companies. This research method is descriptive quantitative. The type of sampling used is random sampling by distributing 79 questionnaires to consumers. The analysis technique used is multiple linear regression analysis, including the coefficient of determination test, multiple correlation coefficient and simultaneous test (F test). The results of the test of the coefficient of determination seen from the value (Adjusted R2) of 0.151 can be interpreted that the effect of service quality and promotion on consumer satisfaction is 17.2% with 82.8% influenced by other factors not described in this study. Based on the F test the probability value of sig. 0.001 < 0.1, which means that together the value of Service Quality (X1) and Promotion (X2) significantly affect Consumer Satisfaction (Y). In conclusion, the variable service quality (service quality) and promotion have a significant effect simultaneously (simultaneously) on consumer satisfaction. Keywords: Consumer Satisfaction, Service Quality, Promotion
Analisis Retensi Pelanggan dan Switching Costs terhadap Loyalitas Pelanggan Indihome Dwi Sri Wahyuni; Erry Sunarya; Nor Norisanti
Journal of Management and Bussines (JOMB) Vol 4 No 1 (2022): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v4i1.741

Abstract

This study aims to determine the effect of customer retention and switching costs simultaneously on the loyalty of Indihome customers at Witel Sukabumi. This research method is descriptive quantitative. The data analysis technique used in this study was multiple correlation, coefficient of determination (R2), multiple linear regression analysis technique and F. The results showed, Adjusted R Square was 0.465 (46.5%). This means that the variation of customer loyalty can be explained by the second independent variable, namely customer retention and switching costs, while the remaining 53.5% (100%-46.5% = 53.5%) is another factor outside the study. In conclusion, customer retention and switching costs have a positive and significant effect on customer loyalty simultaneously. Keywords: Customer Loyalty, Customer Retention, Switching Costs
Peranan Insentif terhadap Kinerja Karyawan PT Haleyora Power Rayon Cikembar Kabupaten Sukabumi Faisal Rizky Sabani; Erry Sunarya
Journal of Management and Bussines (JOMB) Vol 2 No 1 (2020): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v2i1.1219

Abstract

The purpose of this study was to determine the effect of incentives on employee performance. The method used in this research is to use descriptive and associative methods. Data collection techniques used by researchers in this study are through observation, questionnaire interviews, documentation and literature studies. The results of the calculation of the hypothesis test t arithmetic ab t abel is 14.071 ≥ 1.997. Conclusion, there is a significant influence between incentives on employee performance. Keywords: Incentives, Employee Performance
Analisis Laporan Keuangan dengan Menggunakan Metode Trend sebagai Dasar Menilai Kondisi Perusahaan Nur Ilmi Octaviani; Erry Sunarya; Kokom Komariah
COSTING : Journal of Economic, Business and Accounting Vol 3 No 1 (2019): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.658 KB) | DOI: 10.31539/costing.v3i1.696

Abstract

Financial statements are actually still a problem in a company that really needs to be taken seriously because the good and bad financial statements describe the company's financial condition. The purpose of this research is to find out how the company's financial condition and comparison of predictions of financial statements at PT. Three Pillars of Prosperous Food Tbk. The research method used in this study is a descriptive method with a quantitative approach, in which the authors collect data in the form of balance sheet financial position reports. Data collection techniques used were documentation and literature study. The results of this study indicate that there is a fluctuating development in the balance sheet and income statement, even in the balance sheet from year to year it also fluctuates, the income statement has increased from 2014 to 2016 and always decreases in 2017 Conclusion, by using trend analysis it can be predicted that the value of the postal year will come to experience a fluctuating development which is also the same as in previous years. Keywords: Financial Statements, Trend Methods, Company Conditions
Analisis Kemampuan Rasio Likuiditas dan Profitabilitas dalam Mengukur Financial Distress Muhammad Iksan Sopian; Erry Sunarya; Kokom Komariah
COSTING : Journal of Economic, Business and Accounting Vol 3 No 1 (2019): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (502.277 KB) | DOI: 10.31539/costing.v3i1.712

Abstract

Financial distress is a condition where the results of the company's performance are unable to meet the company's obligations. The purpose of this research is to find out the effect of Liquidity and Profitability in measuring financial distress in PT .eterindo wahanatama Tbk and PT. Waskita Karya Tbk. The analysis technique used is multiple linear analysis techniques, and for hypothesis testing is a partial statistical test (t test) and simultaneous test (f test). The results of the t test show that liquidity (CR) (X1) has an effect but not significant to financial distress, Profitability (ROA) (X2) has a significant effect on financial distress. Based on the simultaneous F test means that together Liquidity (CR) and Profitability (ROA) have no significant effect on purchasing decisions (Y). Based on the test of the coefficient of determination of 0.354 it can be interpreted that the effect of Liquidity (CR) and Profitability (ROA) on purchasing decisions is equal to 28.4%. The remaining 71.6% is influenced by other factors not explained in this study. Keywords : Liquidity, Profitability, financial Distress.
The Pengaruh Profitabilitas Dan Leverage Terhadap Penghindaran Pajak (Tax Avoidance) Pada Masa Pandemi Covid-19 A Restu Maulani; Nor Norisanti; Erry Sunarya
Journal of Economic, Bussines and Accounting (COSTING) Vol 5 No 1 (2021): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v5i1.2336

Abstract

The research was aimed at determining the influence of probability and leverage toward tax avoidance during the COVID-19 pandemic implemented on foods and beverages subsector companies registered in Indonesia’s Stock Exchange. The research methods applied were descriptive and associative; samples taken by purposive sampling method and Nonprobability sampling were in terms of 15 out of 53 companies that complied with the criteria, so that samples that were studied were amounted to 45 data counted from quarter I to III of 2020. The techniques of collecting data deployed were secondary data that included documentation and literature study. The technique of analyzing data applied was multiple linear regression. Based on the results, the research shows that partially there is no significant influence from profitability toward tax avoidance, yet leverage partially does. Thus, simultaneously both profitability and leverage significantly influence tax avoidance altogether on foods and beverages subsector companies registered in the Indonesia’s Stock Exchange with its influence ratio amounted to 24.8%. Keywords: Profitabilty, Leverage, Tax Avoidance
Co-Authors A Restu Maulani Abdul Hadi Ahad Amri Yusuf Acep Samsudin Agnes Dwi Pangestu Agung Vitara Darma Amelia Putri Amelia Putri Andi Sopiandi Andre Reymon Nirwana Ane Emigia Kusuma Anisya, Nur ARIES TINA SUYONO Asep M Ramdan Asep Muhamad Ramdan Ayatullah Rosyadi Ayi Muhyidin AYU SONIA Budiarti Sawitri, Indah Cindy Suherti Suarsa Damayanti, Elok Dara Balinda Utami Nur Islam Darajat, Nazmah Pauziah Darmo H Suwiryo Darmo H. Suwiryo Dede Khaerul Rizal Delen Alifian Noviansyah Deni Muhamad Dania DENI MUHAMMAD DANIAL Denisha Sundari Ekanurrahman Devi Agustini Dewi Nur Anggraeni Dewi Nur Anggraeni, Dewi Nur Dhiniswara Prasetya Diah Laraswati Dicky Jhoansyah Dwi Sri Wahyuni Emilio Reggy Sanggra Djorghi Eneng Ferawati Fadhlirrobbi Fadhlirrobbi Fahmi Abdul Muiz Fahmi Hidayahtullah Fahmi Mauludin Faisal Rizky Sabani Faizal Mulia Z Faizal Mulia Z Faizal Mulya Farach Dhiba Helmaliana Fatimah Azzachra Fauziah Rahmawati Fhirda Putriana Ulpa Fuji Safitri Gelar Rialdi Pratama Gery J Pangestu Ifany Nursaumi IJANG RUSWANDI IKE RACHMAWATI Ilham Budiman Indah Budiarti Sawitri Indri Safitri Indri Safitri, Indri Irawati Handayani Jamaludin, Maun Kiki Aulia Salaswati Kokom Komariah Kokom Komariah Langi Delanur Laraswati, Diah Lia Amelia Lia Amelia Lia Suliah Luthfi Aulazia Fatahillah M Nur Alamsyah Maria Ulpah Mauludin, Fahmi Mila Hertiana Mochamad Iqbal Pratama Muchammad Alfan Purnama Muhammad Dirham Muhammad Iksan Sopian Muhammad Madsum Abdullah Muhammad Rahmatullah, Muhammad MUHAMMAD RIPAN AWALUDDIN Munandi Saleh Nabila Salsabila Rahman Naufal Agung Ferdiana Neneng Fitri Riani Nor Norisanti Noviani Noviani Nur Anisya Nur Ilmi Octaviani Nuri Firdayanti Nurul Fitriani NURUL LEILA PIPIT FITRIANTI R Deni Muhammad Danial Rani Santika Rayhan Ar Rasyid Resa Nurmala Resti Juwita Restu, Wulan Fuji Rika Nur Rahmawati RIKY YULANDA Rima Praditya Septiani Rin Rin Riyanti Risma Melati Risnanamawati Risnanamawati Rivaldi Muslim Ruswandi Rohilah Rohilah Rossy Rosmalia Sutarya Rosyadi, Ayatullah salha said aljaidi Santika, Rani Sarah Nurlaeli Tanzil Savitri Savitri Seira Aryatilandi Silmia Silmia Silmia, Silmia Siska Mardiana Siti Dwi Ayuningsih Siti Nuraminah Siti Nurleni Siti Resna Wulandari S Sofia Maulida Sopyan Saori Sri Tania Nurhasanah Suwendi Suwendi Sya&#039;rony Muhammad Rijaldi Tuah Nur Wulan Fuji Restu Wulan Puspitasari Yogi Lesmana Zahra Syahmia Haidar