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All Journal MANAJEMEN HUTAN TROPIKA Journal of Tropical Forest Management Sodality: Jurnal Sosiologi Pedesaan MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Jurnal Ilmu dan Teknologi Kelautan Tropis IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Jurnal Ilmu Sosial dan Humaniora Jurnal Kawistara : Jurnal Ilmiah Sosial dan Humaniora Journal of Indonesian Tourism and Development Studies JURNAL ELEKTRO Jurnal Kebijakan dan Administrasi Publik AdBispreneur PAX HUMANA ARISTO JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Komunikasi Kritis Humaniora MUWAZAH: Jurnal Kajian Gender Cakrawala Jurnal Penelitian Sosial Building of Informatics, Technology and Science Jurnal Mantik Journal of Information Systems and Informatics Jurnal Studi Sosial dan Politik Jurnal Teknik Informatika C.I.T. Medicom JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Sistem Komputer dan Informatika (JSON) JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Cita Ekonomika: Jurnal Ilmu Ekonomi ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING International Journal on Social Science, Economics and Art KLIK: Kajian Ilmiah Informatika dan Komputer International Journal of Basic and Applied Science Indonesian Journal of Tourism and Leisure Jurnal InterAct Jurnal Sosiologi Engagement: Jurnal Pengabdian Kepada Masyarakat JKAP (Jurnal Kebijakan dan Administrasi Publik) Jurnal Kawistara
Yerik Afrianto Singgalen
Universitas Katolik Indonesia Atma Jaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Journal of Information Systems and Informatics

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Sentiment Analysis of Customer Feedback Reviews Towards Hotel’s Products and Services in Labuan Bajo Henoch Juli Christanto; Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 4 No 4 (2022): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v4i4.294

Abstract

The feedback review column on the TripAdvisor website can process the sentiment analysis by classifying the positive and negative impressions of the consumer using machine learning, namely text mining. This study analyzes consumer sentiment for hotel products and services in Labuan Bajo based on feedback review data on the TripAdvisor website. Meanwhile, the algorithm used is Nave Bayes Classifier (NBC), Support Vector Machine (SVM), also SMOTE Upsampling for the k-Nearest Neighbor (k-NN) algorithm. The classification result shows 702 negative feedback reviews and 2531 positive feedback reviews. The evaluation of algorithm performance shows the accuracy of SVM is 78,30% and NBC is 78,29% compared with k-NN with 85,24% accuracy, using SMOTE Upsampling with a class precision description of 100% prediction negative (1784 true Neg & 0 true Pos) and 77,21% prediction positive (747 true Neg & 2531 true Pos). The class recall description also shows 70,49% true Negative (1784 pred Neg & 747 pred Pos) and 100% true Positive (0 pred Neg & 2531 pred Pos). These findings indicate that the k-NN algorithm shows the best result instead of the SVM and NBC algorithm, according to the sentiment analysis result of customer feedback reviews on hotel products and services in Labuan Bajo through TripAdvisor website.
Analysis and Design of Regional Tourism Information System “SIPARDA” of Morotai Island Regency Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 4 No 4 (2022): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v4i4.328

Abstract

The analysis and design of the regional tourism information system known as SIPARDA is a follow-up to the results of the strategic planning of the information system to optimize the performance of the bureaucracy, especially the Tourism Office of Morotai Island Regency, related to the main tasks and functions of the destination and tourism industry, tourism marketing, and creative economy. SIPARDA's design was carried out using the concept of Software Development Life Cycle (SDLC) through a waterfall approach. The application design method begins with identifying user needs and designing a tourism information system relevant to the main tasks and functions of the Tourism Office in the Morotai Island Regency. Unified Modeling Language (UML) is used to describe the business processes of SIPARDA. Five primary actors can operationalize the system: the head of the tourism officer, tourism industry and destination department, tourism marketing department, creative economy department, and administrator. Thus, each department can document attractions, amenities, accessibility, and accommodation data in the Morotai Island Regency as a regional tourism development decision-making database.
Analysis and Design of Morotai Tourism Village Information System (SIDEWITA) Based on Local Wisdom of Tokuwela and Babari Tradition Stephen Aprius Sutresno; Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 1 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i1.441

Abstract

This study focuses on optimizing the management system of tourism villages in Indonesia through the development of a contextual and relevant information system that caters to users' needs. Specifically, the study targets the Morotai Island Regency, where the tourism village management requires a website-based system capable of providing comprehensive information on attractions, accessibility, accommodation, and ancillary services to a broader market. The study uses the Software Development Life Cycle (SDLC) with a Waterfall approach to design the system, with a focus on the actors involved in the system, including tourists and prospective tourists (users as tourists), administrators and community members (users as a community), and stakeholders such as entrepreneurs and formal organizations supporting tourism (users as stakeholders). The resulting system, SIDEWITA, is expected to optimize the management of tourist villages in Morotai Island Regency. However, the study is limited to the design phase using the Waterfall approach.
Strategic Planning of Morotai Tourism Village Information System (SIDEWITA) Using Ward and Peppard Method Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 1 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i1.442

Abstract

This study explores how digital literacy in Indonesia has stimulated the development of a website-based information system used for digital marketing. The Morotai Island district, identified as a priority tourism destination, has been optimized as a superior product with the help of communication technology infrastructure and internet networks based on the innovative city concept. This optimization has triggered collaboration among individuals, communities, and stakeholders in the tourism sector, resulting in superior tourism products in each destination. To facilitate collaboration, the Morotai Tourism Village Information System (SIDEWITA) is proposed to connect individual, community, and stakeholder interests. This study applies the Ward and Peppard framework, including Value Chain Analysis, PEST, SWOT, and McFarlan Strategic Grid, to analyze internal and external conditions for SIDEWITA's strategic planning.
Analysis and Design of Student Guidance Information System through Software Development Life Cycle (SDLC) and Waterfall Model Henoch Juli Christanto; Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 1 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i1.443

Abstract

Universities play an essential role in encouraging digital literacy as a form of support to accelerate digital transformation in Indonesia. One of the strategic steps to support the acceleration of digital transformation is to carry out organizational change in the academic scope. One of the innovative ideas to facilitate the thesis registration process, selection of supervisors, and thesis consultation is the existence of an integrated and accountable control system. This research proposes an idea to analyze and design the Information System for Thesis Consultation Process known as SIBIMA using the Software Life Cycle Development (SDLC) method according to the Waterfall model. SIBIMA is intended to support services in the education sector by adjusting the context of the values of the Atma Jaya Catholic University of Indonesia, namely Kristiani, Unggul, Peduli, and Profesional. Thus, students, lecturers, and academic staff complement each other in improving the quality of education. The case study of application design is adjusted to the registration process, selection of supervisors, and thesis consultation at the Head of Tourism Department, Faculty of Business Administration and Communication Sciences, Atma Jaya Catholic University of Indonesia.
Analysis and Design of Web-based Information System for Coffeeshop Management using Design Thinking Methodology: Case of Kopi KurangLebih Gilberto Dennis G E Sidabutar; Jesslyn Alvina Seah; Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 1 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i1.455

Abstract

The traditional approach to Coffeeshop business requires business owners to manually record orders and purchase transactions, which poses serious challenges to service management in terms of effectiveness and efficiency. To optimize Kopi KurangLebih Coffeeshop needs and increase its appeal to consumers, a relevant management information system is required. Solving business problems requires web-based information systems that facilitate the ordering and purchasing process. In this study, we use design thinking methodology to design a system that meets user needs. Kopi KurangLebih users are buyers, stakeholders, customers, baristas and cashiers. The Kopi KurangLebih website has several advantages, including viewing menus and ratings, food and drink selections, promotions of the day, points redeemable for various user benefits, and other facilities within the cafe. Therefore, Kopi KurangLebih can make information readily available to purchasers and potential purchasers to increase its attractiveness and marketability. The results of this study show that the Coffeeshop management system design supports Coffeeshop management processes more efficiently and effectively compared to traditional business processes. Nonetheless, the role of each actor in performing their respective tasks optimally becomes a determinant of business losses and gains.
Digital Innovation Design of Tourism Destination Marketing Website Using Design Thinking Method Stephen Aprius Sutresno; Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.464

Abstract

This study aims to design a marketing website for special interest tourism destinations in North Halmahera Regency. The method used is design thinking. The design thinking method has five stages: empathize, define, ideate, prototype, and test. At the empathize stage, the needs of system users are classified based on the characteristics of the user as a host or guest. In the define stage, the problem statement technique is used to define the problems and needs of users into four parts: lack of awareness and exposure, limited digital infrastructure, the limited availability of tourism-related infrastructure, and the lack of tourism-related data. At the ideation stage, the main problem identified related to the marketing of special interest tourist destinations is the lack of tourism-related data, so the idea to solve the problem is through the design of a website that accommodates all information about destinations and events, hotel accommodation services, resorts and cottages, vehicle rental services, and travel experiences to North Halmahera which are shared in the form of articles to short videos. At the prototype stage, the database and interface design are designed according to the analysis results at the empathize, define, and ideate stages. Furthermore, at the testing stage, aspirations about prototypes are carried out through posters and short videos to gain insight into the subsequent development. Thus, marketing special interest tourist destinations becomes more effective and efficient using a website-based digital platform.
Strategic Planning for Student Guidance Information System Design in Tourism Department using Ward and Peppard Framework Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.486

Abstract

This study examines the challenges faced by students during the thesis completion process, including miscommunication, document loss, and difficulty scheduling guidance sessions. To address these issues, Ward and Peppard's method was utilized to design a strategic plan for the Tourism Department at Atma Jaya Catholic University of Indonesia. The research findings reveal that the implementation of the student guidance information system, "SIBIMA," results in an efficient and effective process for student registration, supervisor verification, document upload/download, manuscript correction, and monitoring of student progress. Furthermore, the SWOT analysis, Value Chain, Critical Success Factor (CSF), Porter Five Forces model, and McFarlan Grid Portfolio demonstrate that SIBIMA effectively utilizes strengths to overcome weaknesses and minimize threats.
Sentiment Analysis of Raja Ampat Tourism Destination Using CRISP-DM: SVM, NBC, DT, and k-NN Algorithm Astuti Kusumawicitra Laturiuw; Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.490

Abstract

This study presents a sentiment analysis of tourists' opinions on Raja Ampat Tourism Destination using data mining techniques. The study collected data from Tripadvisor and processed it through sentiment classification. The algorithms used in the analysis were Support Vector Machine, Naive Bayes Classifier, Decision Tree, and k-Nearest Neighbor. The study followed the Cross-Industry Standard for Data Mining methodology and went through several stages such as business and data comprehension, data preparation and cleaning, feature selection, modeling, model evaluation, result presentation, deployment, and maintenance. The study's findings revealed that visitors generally had positive opinions about Raja Ampat's tourism attractions, particularly cultural diversity, and undersea beauty. The Decision Tree algorithm showed the highest accuracy value of 99.12%, precision of 98.96%, recall of 99.34%, AUC of 0.991, and f-measure of 99.13%. SVM also had excellent performance with an accuracy value of 100%, precision of 100%, recall of 100%, AUC of 1.000, and f-measure of 100%. The study concludes that Decision Tree and SVM, with the assistance of SMOTE operators, are the best algorithms for sentiment analysis in this context.
Point of Sales (POS) System Design using Design Thinking Framework for Motorcycle Workshop Billy Macarius Sidhunata; Michael Kenang Gabbatha; Nicolas Arya Nanda Susilo; Pedro Manuel Lamberto Buu Sada; Biafra Daffa Farabi; Samuel Piolo; Yerik Afrianto Singgalen
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.515

Abstract

The challenge of MSME business is the change of transaction systems from conventional to digital processes to minimize human error. This research offers an idea to identify problems, classify digital innovation ideas, analyze needs, and design management information systems Point of Sales (POS) modules in CV. Renaldi Motor. The method used in designing the management information system of the POS module of the OmO Jaya Workshop application is design thinking. The stages in this research consist of empathizing, defining, ideating, prototyping, and testing. The results of this study show that the problem faced by Micro, Small, and Medium Enterprises (MSMEs) workshop businesses is the process of recording transactions that still use conventional methods. Through the digital innovation of the POS module management information system in the form of the OmO Jaya workshop application. Through the application, a CV. Renaldi Motor is expected to optimize the digital transaction recording system and improve business performance. Thus, the risk of business losses due to human error can be minimized. In addition, the Blackbox test results show that the test results in each process have been successful and as expected. This study concluded that the Point of Sales (POS) System can improve CV. Renaldi Motor's business performance through digitizing the sales transaction recording process.
Co-Authors A.Y. Agung Nugroho Abigail Rosandrine Kayla Putri Rahadi Agnes Harnadi Agnes Harnadi Agung Mulyadi Purba Alfonso Harrison Aloisius Gita Nathaniel Aprius Sutresno, Stephen Astuti Kusumawicitra Astuti Kusumawicitra Laturiuw Astuti Kusumawicitra Laturiuw Bernardus Alvin Rig Bernardus Alvin Rig Biafra Daffa Farabi Biafra Daffa Farabi Billy Macarius Sidhunata Brito, Manuel Charitas Fibriani Christanto, Henoch Juli Christine Dewi Danny Manongga Dasra, Muhamad Nur Agus Eko Sediyono Eko Widodo Elfin Saputra Elfin Saputra Elly Esra Kudubun Eugenius Kau Suni Fang, Liem Shiao Faskalis Halomoan Lichkman Manurung Gatot Sasongko Gilberto Dennis G E Sidabutar Gintu, Agung Rimayanto Gudiato, Candra Henoch Juli Christanto Henoch Juli Christanto Henoch Juli Christanto Heru Prasadja Hindriyanto Dwi Purnomo Hironimus Cornelius Royke Irene Sonbay Irwan Sembiring Jesslyn Alvina Seah Jonathan Tristan Santoso Juli Christanto, Henoch Kartikawangi, Dorien Kusumawicitra, Astuti Manuel Brito Marthen Timisela Mavish, Steven Michael Kenang Gabbatha Nantingkaseh, Alfonso Harrison Nicolas Arya Nanda Susilo Nugroho, A. Y. Agung Octa Hutapea Octa Hutapea Pamerdi Giri Wiloso Pamerdi Giri Wiloso Pamerdi Giri Wiloso, Pamerdi Giri Pedro Manuel Lamberto Buu Sada Pinia, Nyoman Agus Perdanaputra Pontolawokang, Theresya Ellen Pristiana Widyastuti Pristiana Widyastuti Purwoko, Agus Puspitarini, Titis Radyan Rahmananta Radyan Rahmananta Rafael Christian Rahadi, Abigail Rosandrine Kayla Putri Rahmadini, Asyifa Catur Richard Emmanuel Adrian Sinaga Rosdiana Sijabat Ruben William Setiawan Samuel Piolo Seingo, Martha Maraka Setiawan, Ruben William Siemens Benyamin Tjhang Sri Yulianto Joko Prasetyo Stephen Aprius Sutresno Suharsono SUHARSONO Tabuni, Gasper Tharsini, Priya Titi Susilowati Prabawa Titis Puspitarini Widodo, Eko Winayu, Birgitta Narindri Rara Yan Dirk Wabiser Yoel Kristian Zsarin Astri Puji Insani