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All Journal International Journal of Informatics and Communication Technology (IJ-ICT) Jurnal Sains dan Teknologi Jurnal Penelitian Hutan dan Konservasi Alam Jurnal Ilmiah Kursor INFOKAM POSITIF Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Jurnal Sains Dan Teknologi (SAINTEKBU) JITK (Jurnal Ilmu Pengetahuan dan Komputer) Bioedukasi: Jurnal Pendidikan Biologi Jurnal ICT : Information Communication & Technology Jurnal Ilmiah ILKOMINFO - Ilmu Komputer & Informatika E-JURNAL JUSITI : Jurnal Sistem Informasi dan Teknologi Informasi Jurnal Eduscience (JES) Journal of Applied Engineering and Technological Science (JAETS) Generation Journal International Journal of Advances in Data and Information Systems Eduvest - Journal of Universal Studies Jurnal Sistem Informasi The Indonesian Journal of Computer Science
Harry Budi Santoso
Fakultas Ilmu Komputer Universitas Indonesia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Library & Information Science Neuroscience Social Sciences Other

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Factors Influencing Students’ Continuance Intention in Learning through MOOCs: A Systematic Literature Review Romadhon, Muh Syaiful; Junus, Kasiyah; Santoso, Harry B.; Ahmad, Mubarik; Purwandari, Endina Putri
The Indonesian Journal of Computer Science Vol. 12 No. 2 (2023): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v12i2.3181

Abstract

Massive Open Online Courses or MOOCs advocate the "democratization of education”, which makes education available for everyone anywhere and anytime. The number of students who registered for a MOOC demonstrates that their intention to use MOOCs is reasonably high, yet only 7-10% complete the course. This review conducts literature review on frameworks or theories, instruments, and major factors that influence the intention to persist in MOOCs. A total of 150 articles spanning the years 2018–2022 are initially reviewed guided by PRISMA framework, from which 20 are selected based on the selection criteria in this study. Self-developed model and TAM has become the most often used theory to determine a persons’ continuance intention on MOOCs. The majority of studies utilized SEM and PLS-SEM as instruments to analyse the continuance intention data. Perceived usefulness is the most important and influential factor in MOOCs.
Integrating Financial Management and Gamification: A Systematic Literature Review and Future Research Agenda Prasetyo, Amrisandha Pranantya; Santoso, Harry Budi; Putra, Panca Oktavia Hadi
The Indonesian Journal of Computer Science Vol. 12 No. 3 (2023): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v12i3.3244

Abstract

The implementation of gamification in PFM apps has the potential to motivate users to engage in positive financial behaviors. However, several research gaps corroborate the need to investigate gamification in the financial domain further. To address these gaps, this systematic literature review comprehensively examines current research on financial behavior and gamification. This review utilizes the Theory, Context, Characteristics, and Methodology (TCCM) framework to provide a holistic understanding of financial behavior and gamification-related behavioral intention. A total of 53 articles published between 2018 and 2022 were analyzed to assess the present research landscape and provide directions for future studies. This review makes three key contributions: (1) synthesizes current research on financial behavior and gamification-related behavioral intention, (2) presents integrated conceptual models that elucidate financial behavior and gamification-related behavioral intention, and (3) identifies research gaps and suggests avenues for future investigation.
Perancangan dan Evaluasi Antarmuka Platform Pembelajaran Pengurangan Sampah Makanan pada Studi Kasus Mama4Planet Lina Fitra; Harry Budi Santoso
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4582

Abstract

This research is driven by the need to promote behavioral change through education on reducing food waste, as exemplified by the initiatives of Mama4Planet. Therefore, there is a need to develop a digital learning media that meets the needs of stakeholders and users through interface design. This research uses a user-centered design approach. Requirement discovery was carried out through stakeholder and 15 user interviews so that the outputs were three user personas, user journey maps, and value proposition canvases. A total of 8 user flows and 19 wireframes were also the outputs of this phase. Furthermore, prototyping was carried out by providing interactions between pages and other components that refer to the user flow. The evaluation stage was done through two iterations of usability testing with results showing an increase in completion rate, time-based efficiency, and SUS score from 63.8 or grade C- to 79.0 or A-.
Usability Evaluation and Recommendations for Improving the Geospasial Information System in Supporting the One Map Policy in Indonesia Singgih Dwi Saputro; Harry Budi Santoso
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4584

Abstract

The One Map Policy (OMP) is the government's strategic direction in fulfilling one map that refers to one geospatial reference in Indonesia. As a decision supporter for resolving land use discrepancies, the Information System for Indicative Maps of Overlapping Thematic Geospatial Information (SIPITTI) can accelerate the implementation of the OMP. This research aims to evaluate the usability of SIPITTI to support the resolution of overlapping land use in OMP and then design improvements to SIPITTI. This research was conducted using mixed methods, where quantitative data collection was carried out through questionnaires using the Post-Study System Usability Questionnaire (PSSUQ) and System Usability Scale (SUS). The qualitative data collection was done through usability testing. Nine respondents to the questionnaire and usability testing were involved in collecting initial needs data, which became input for the design. The results of the data analysis obtained a design that applied the principles of Shneiderman's Eight Golden Rules of Interface Design. Prototype improvements were evaluated through two techniques: usability testing and questionnaires:PSSUQ and SUS. The evaluation results using PSSUQ obtained an average value above the standard, namely overall (2.22), system usefulness (2.13), information quality (2.31), and interface quality (2.11). The SUS evaluation results amounted to 74; the value is included in the B- or Good category.
Improving the Usability and User Experience of a Ticketing and Knowledge Base Web Application: A Case Study of the ESDM 136 Contact Center Ridwan Afandi; Santoso, Harry Budi
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4622

Abstract

The Ministry of Energy and Mineral Resources (MEMR) established the ESDM 136 Contact Center to improve public service accessibility and quality, supported by ticketing and a knowledge-based web application for managing complaints. However, in 2023, the average response time for requests exceeded the SLA, indicating a need to evaluate the application systems to improve service efficiency. This study addresses the poor usability and user experience of the ticketing and knowledge-based web applications, as evidenced by below-average scores on the UEQ and PSSUQ. Utilizing a mixed-methods approach, including usability testing, cognitive walkthroughs, and open-ended questionnaires, this research identified twenty-one usability issues. Eighteen design improvements, guided by user-centered design principles, were implemented in a high-fidelity prototype. Post-improvement PSSUQ evaluations showed significant improvements, with post-intervention scores falling within the "above standard" range for all measured categories and an overall score improvement from 3.17 to 2.51.
User Interface Improvement by Evaluating Usability and User Experience: Case Study of Indonesia’s Government Financial Management Information System Fachri Munandar; Harry Budi Santoso
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4630

Abstract

SAKTI is an Enterprise Resource Planning (ERP) system developed by Indonesia’s Ministry of Finance, integrating 11 modules to support State Budget management. Despite its critical role, a decline in the 2023 user satisfaction index highlighted usability and service quality issues. This study offers user interface improvement by evaluating usability and user experience of the contract data recording feature. Using mixed methods, data from 23 respondents were collected for both quantitative and qualitative analysis. Quantitative data, obtained through the System Usability Scale (SUS) and User Experience Questionnaire (UEQ), yielded an initial SUS score of 67.39 (grade C) and a UEQ attractiveness index of 1.13. Qualitative data from open-ended questions, interviews, and usability testing identified 12 usability issues. A high-fidelity prototype, guided by User-Centered Design (UCD) principles, improved the SUS score to 84.35 (grade A+) and addressed usability challenges. It enhanced usability, creating an intuitive and efficient interface that increased user satisfaction.
CONSTRUCTIVISM IN ONLINE AND HYBRID LEARNING BEFORE AND AFTER COVID-19: A SYSTEMATIC LITERATURE REVIEW Pratama, Faiz Rizqullah; Santoso, Harry Budi; Junus, Kasiyah; Michael, Jahns; Mannix, Ilma Alpha; Athaya, Hisyam
JURNAL EDUSCIENCE Vol 12, No 4 (2025): Jurnal Eduscience (JES), (Authors from Malaysia, Thailand, and Indonesia)
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jes.v12i4.7314

Abstract

Purpose – Accelerated by the COVID-19 epidemic, the move to online and hybrid learning settings has underlined the need for constructivist ideas in contemporary education. Digital education methods fit well with constructivism, which stresses active, student-centred learning via interaction and teamwork. This study explores the evolving application of constructivism in online and hybrid learning environments before and after the pandemic, identifying key opportunities, challenges, and factors influencing its effectiveness.Methodology – Covering 2016 to 2024, the article used a Systematic Literature Review (SLR) methodology using the Kitchenham technique. Literature selection guided by the PICOC framework, Boolean search techniques, and quality evaluations led to 69 chosen papers, including three primary phases: planning, execution, and reporting.Findings – The study discovered that online education employing Learning Management Systems (LMS), virtual reality (VR), and collaborative technologies has progressively integrated constructivism. These technologies enable peer cooperation, inquiry-based learning, and problem-based learning. The study revealed continuous problems despite these advances, including technological challenges, instructor readiness, and student participation. The efficacy of the constructivist method was strongly affected by social and technical factors like access to technology and collaboration dynamics.Contribution – The research provides an insightful analysis of how constructivism changes to fit the evolving educational environment. It gives teachers, legislators, and technology creators strategic ideas to create engaging, efficient, and inclusive digital-era learning environments.
FACTORS INFLUENCING THE USER STICKINESS OF A MOBILE NEWS APPLICATION: THE CASE OF ‘LINE TODAY APP’ Paramartha, Putu Agya; Santoso, Harry Budi; Putra, Panca Hadi
JST (Jurnal Sains dan Teknologi) Vol. 10 No. 2 (2021)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (370.849 KB) | DOI: 10.23887/jstundiksha.v10i2.36345

Abstract

LINE TODAY App is a mobile news application developed by LINE Corp. The main objective of the project itself is to reach a certain amount of screen views every month which is user stickiness. But it only reached three percent of the goal in the second year of development. Due to the importance of this project to the company, the application needs an immediate and proper solution. Therefore, factors that affect the stickiness of the LINE TODAY App have to be examined. The theoretical framework of this research is constructed based on the information system success model and customer engagement theory. This study is mixed-methods research which research object is users who used LINE TODAY App. Data collection is conducted in sequence, started by collecting an online survey by involving 76 users. It was continued by conducting the contextual interview by inviting 8 interviewees. The quantitative data was processed using partial least squares structural equation modeling (PLS-SEM) using the SmartPLS application. This study found that there are four factors that affect stickiness through an intermediate variable satisfaction which are system quality, information quality, brand awareness, and enthusiasm.
Evaluasi Usability & Rekomendasi Perbaikan Desain Antarmuka Sistem Self-Service dalam Penyelesaian Kendala Pelanggan E-commerce Agri Fina; Santoso, Harry Budi
The Indonesian Journal of Computer Science Vol. 13 No. 4 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i4.4258

Abstract

Self-service has been widely adopted by various companies worldwide for different purposes; for example, in customer service settings, it automates repetitive and simpler tasks handled by agents. However, self-service systems for resolving customer issues have limitations. This study thus aims to evaluate the usability of the self-service system on the help center of an e-commerce app. Usability evaluation was conducted using both qualitative and quantitative methods. Quantitative data were collected through a survey with demographic and introductory questions, the System Usability Scale (SUS) questionnaire, and follow-up questions. In total, 200 responses were collected (195 of which were valid). Since the average SUS score was 67.35, the data analysis revealed that the self-service system has usability issues, particularly in learnability and efficiency. Additionally, usability testing and in-depth interviews were conducted with 12 participants to collect qualitative data to be analyzed using thematic analysis. Based on these findings, the study concludes that the development team can prepare a plan to enhance the user interface of the self-service system on E-Commerce XYZ’s help center to enhance usability.
Investigating The Drivers and Barriers to MOOC Adoption by Course and Training Institutions Budiarti, Budiarti; Indra Sensuse, Dana; Santoso, Harry Budi; Hidayat, Deden Sumirat; Purwaningsih, Erisva Hakiki
Eduvest - Journal of Universal Studies Vol. 4 No. 7 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i7.1229

Abstract

The integration of MOOCs into Course and Training Institutions represents a profound shift in the landscape of education delivery and reception. Despite the substantial potential benefits of MOOCs, the adoption process is intricate. This research delves into the essential factors influencing adoption decisions and explores the unique challenges confronted by both adopters and non-adopters. Employing the TAM and TOE theoretical framework, the study utilizes a mixed-methods approach, combining quantitative analysis with qualitative insights from open-ended questions. The findings underscore the critical role of perceived ease of use (PEOU), emphasizing the importance of user-friendly platforms. Additionally, the study recognizes the pivotal influence of Service Quality, Financial Support, and Government Policy in shaping institutional intentions to embrace MOOCs. A comparative analysis between adopters and non-adopters reveals distinctive challenges for each group. Adopter express concerns regarding inadequate government support and promotional efforts affecting platform access. In contrast, non-adopters highlight the necessity for offline training and underscore government-related support and prioritization challenges impacting MOOC adoption.
Co-Authors Afirando, Rio Agri Fina Ahmad, Mubarik Amran Suatkab Amrisandha Pranantya Prasetyo Arief Ramadhan Arief Ramadhan Arif Rinaldi Dikananda Arminditya Fajri Akbar Athaya, Hisyam Budiarti Budiarti, Budiarti Choirul Anam Dadang Sudrajat Darmin Karim Deden Sumirat Hidayat, Deden Sumirat Diarto , Nur ENDANG SUTARININGSIH Endina Putri Purwandari Endina Putri Purwandari Fachri Munandar Harjanto Prabowo Harjanto Prabowo Indra Sensuse, Dana Kasiyah Junus Kharisma Alivia Nastiti Lawanto, Oenardi Lina Fitra Mannix, Ilma Alpha Martin Schrepp Mhd. Adhitiya Okta Riyandi Michael, Jahns Mochammad Aldi Kushendriawan Mubarik Ahmad Muh Syaiful Romadhon Nurhaedah M Oenardi Lawanto Pahlevi, Reynald Daffa Panca O. Hadi Putra Panca O. Hadi Putra Panca Oktavia Hadi Putra Panca Oktavia Hadi Putra Paramartha, Putu Agya Prasetyo, Amrisandha Pranantya Pratama, Faiz Rizqullah Purwaningsih, Erisva Hakiki Putra, Panca Hadi Putra, Panca O. Hadi Putra, Panca Oktavia Hadi Raditya Danar Dana Ratu Syafianisa Nuzulismah RENITA YULIANA Ridwan Afandi Rio Afirando Ronny Faslah Ronny Faslah, Ronny Rozanah Saputro, Singgih Rochmad Satrio Bhaskoro Yudhoatmojo Satrio Pradono Suryodiningrat SEPTIANTINA DYAH RIENDRASARI Singgih Dwi Saputro Sujono - Sujono Sujono Suryodiningrat, Satrio Pradono Utami, Aisyah Nurlita Vederico Pitsalitz Sabandar Wahyudi lsnan