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Pardamean Daulay
Universitas Terbuka
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Journal : Alignment: Journal of Administration and Educational Management

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Optimalisasi Mal Pelayanan Publik dalam Meningkatkan Kualitas Pelayanan di Kabupaten Sumenep (Studi Kasus Dinas Penanaman Modal, Pelayanan Terpadu Satu Pintu, Dinas Kependudukan dan Pencatatan Sipil dan Dinas Kesehatan Kabupaten Sumenep) Sabib Nurullah; Agus Prastyawan; Pardamean Daulay
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 1 (2025): ALIGNMENT : Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v8i1.13690

Abstract

This study aims to analyze the role of Public Service Malls in improving the quality of services in Sumenep Regency. The research method uses a qualitative descriptive approach. The results of the study show that the Public Service Mall of Sumenep Regency with Mall officers must appear neat and polite, including the attitude of the service provider, 2. Providing services at the Public Service Mall of Sumenep Regency, the officers are very reliable in doing various things, in this Mall, accuracy and speed are needed in working. 3. The responsiveness of the administrative service providers at the Public Service Mall of Sumenep Regency is very high and good, in providing services by quickly responding to public desires. 4. Guarantees from the officers of the Public Service Mall of Sumenep Regency for their work shown to the applicant, with high work discipline and permits received to be re-checked. 5. Officers at the Public Service Mall of Sumenep Regency are very sympathetic to the public, this can be seen by providing convenience and assistance to the applicant. The conclusion of this study shows that the optimization of public services is very good, this can be seen from the dimensions of the quality of public services provided to the public. Public service officers at Sumenep Mall have shown responsiveness to customer demands for fast and efficient solutions to individual problems. Keywords: Optimization, Public Service and Service Quality
Co-Authors Abdul Mahsyar Abdul Malik Abdul Rahman Adventina Dachi AGUS PRASTYAWAN Agus Prastyawan Alifathur Rohmah Amir Fadhilah Anzar Abidin Nadjpa Asbanu, Yohanis Badrus Zaman Badrus Zaman Chanif Nurcholis Desi Andriani Djonet Santoso Erlambang Budi Darmanto Evline, Evline Faried Effendy Fatia Fatimah Firmani, Iqro Hafsah, Hafni Hasan Sayfullah Hatim Badu Pakuna Hunowu, Momy A Iqbal Miftakhul Mujtahid Klau, Ferdinandus Kuryadi, K. Lilis Amalia Lilis Amalia, Lilis Listyorini, Etty Mayang Anglingsari Putri, Mayang Anglingsari Merlitriaswati, Merlitriaswati Muchlis, Maulana Muhamad Chairul Basrun Umanailo Muktiyanto, Ali Muta'allim Muta'allim Mutiara Ulfah Novi Tri Ratnasari Novianita Rulandari Nursyifa, Aulia Petrus Kase Prihatin Lumbanraja Prihatin Lumbanraja Reniati Reniati Robiyatin, Siti Rosadi, Raesita Rakhmawati Rulandri, Novianita Sabib Nurullah Sawitri Budi Utami Sugiran Sugiran Sugiran Sugiran, Sugiran SUSANTI Susi Listiani Sutini Sutini Sutini Sutini, Sutini Suyono Makruf Syaikhu, Ahmad Tubagus Ismail Wahyu Saputro Widodo Widodo Yuli Tirtariandi El Anshori Yusi, Ahmad Budairy Zaid, Zaid Zikriyani, Hikmah