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Analisis Penerapan Total Productive Maintenance (TPM) dengan Metode Overall Equipment Effectiveness (OEE) pada Mesin Kneader (Studi Kasus PT. XYZ) Prasmoro, Alloysius Vendhi; Ruslan, Muhamad
Journal of Industrial and Engineering System Vol. 1 No. 1 (2020): Juni 2020
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jies.v1i1.167

ABSTRACT PT. XYZ has implemented Total Productive Maintenance (TPM) to improve the efficiency and effectiveness of manufacturing companies as a whole. However, the implementation is still not optimal and seen from not achieving the production target. This study aims to measure the value of the effectiveness of equipment, find the root causes of problems and provide suggestions for improvement. The study was conducted on a kneader machine that had the highest breakdown rate. This research begins by measuring the overall equipment effectiveness (OEE) achievement value, then identifying the six big losses that occur. The results showed that the average OEE value on the kneader machine was 81.62%, the effectiveness value was classified as very low because the standard OEE value for world-class companies was ideally 85%. The biggest factor influencing the low OEE value is the performance rate with a factor of six big losses in reducing spees losses of 42.66% and idling and minor stoppages of 31.27% of all time losses. What causes the magnitude of losses consists of human, machine, material, method, and environmental factors. Human and machine factors are the most dominant factors. To reduce these losses, companies should provide skills and knowledge training to operators about the signs of damage to the equipment. In addition, operators are given additional work in the form of equipment maintenance that is often used in work so that maintenance work can be more focused. Then the company must pay more attention to the comfort of the operator at work so that fatigue can be reduced and operator productivity is increased and increase operator awareness of the tools they use. Keywords: Overall Equipment Effectiveness (OEE), Six Big Losses, Idling and Minor Stoppages ABSTRAK XYZ telah menerapkan Total Productive Maintenance (TPM) guna meningkatkan efisiensi dan efektivitas perusahaan manufaktur secara menyeluruh. Namun dalam pelaksanaannya masih belum optimal dan dilihat dari tidak tercapainya target produksi. Penelitian ini bertujuan untuk mengukur nilai efektivitas peralatan, mencari akar penyebab masalah dan memberikan usulan perbaikan. Penelitian dilakukan pada mesin kneader yang selama ini memiliki tingkat breakdown yang tertinggi. Penelitian ini dimulai dengan mengukur pencapaian nilai overall equipment effectiveness (OEE), kemudian mengidentifikasi six big losses yang terjadi. Hasil penelitian menunjukan bahwa rata-rata nilai OEE pada mesin kneader sebesar 81,62%, nilai efektivitas ini tergolong sangat rendah karena standar nilai OEE untuk perusahaan kelas dunia idealnya adalah 85%. Faktor terbesar yang mempengaruhi rendahnya nilai OEE adalah performance rate dengan faktor persentase six big losses pada reduce spees losses 42,66% dan idling and minor stoppages sebesar 31,27% dari seluruh time losses. Yang menyebabkan besarnya losses terdiri dari faktor manusia, mesin, material, metode, dan lingkungan. Faktor manusia dan mesin merupakan faktor yang paling dominan. Untuk mengurangi kerugian tersebut, perusahaan sebaiknya memberikan pelatihan skill dan pengetahuan kepada operator tentang tanda-tanda kerusakan alat tersebut. Selain itu operator diberikan tambahan pekerjaan berupa perawatan peralatan yang sering digunakannya dalam bekerja sehingga pekerjaan bagian maintenance bisa lebih berfokus. Kemudian perusahaan harus lebih memperhatikan kenyamanan operator dalam bekerja sehingga kelelahan bisa dikurangi dan produktivitas operator lebih meningkat serta meningkatkan kepedulian operator terhadap alat yang digunakannya.

ANALISIS PERBAIKAN KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (STUDI KASUS CAFE XYZ RAWALUMBU) Chotimah, Chusnul; Prasmoro, Alloysius Vendhi; Siregar, Denny
Journal of Industrial and Engineering System Vol. 1 No. 2 (2020): Desember 2020
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jies.v1i2.320

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality

Analisis Penerapan Total Productive Maintenance (TPM) dengan Metode Overall Equipment Effectiveness (OEE) pada Mesin Kneader (Studi Kasus PT. XYZ) Alloysius Vendhi Prasmoro; Muhamad Ruslan
Journal of Industrial and Engineering System Vol. 1 No. 1 (2020): Juni 2020
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jies.v1i1.167

ABSTRACT PT. XYZ has implemented Total Productive Maintenance (TPM) to improve the efficiency and effectiveness of manufacturing companies as a whole. However, the implementation is still not optimal and seen from not achieving the production target. This study aims to measure the value of the effectiveness of equipment, find the root causes of problems and provide suggestions for improvement. The study was conducted on a kneader machine that had the highest breakdown rate. This research begins by measuring the overall equipment effectiveness (OEE) achievement value, then identifying the six big losses that occur. The results showed that the average OEE value on the kneader machine was 81.62%, the effectiveness value was classified as very low because the standard OEE value for world-class companies was ideally 85%. The biggest factor influencing the low OEE value is the performance rate with a factor of six big losses in reducing spees losses of 42.66% and idling and minor stoppages of 31.27% of all time losses. What causes the magnitude of losses consists of human, machine, material, method, and environmental factors. Human and machine factors are the most dominant factors. To reduce these losses, companies should provide skills and knowledge training to operators about the signs of damage to the equipment. In addition, operators are given additional work in the form of equipment maintenance that is often used in work so that maintenance work can be more focused. Then the company must pay more attention to the comfort of the operator at work so that fatigue can be reduced and operator productivity is increased and increase operator awareness of the tools they use. Keywords: Overall Equipment Effectiveness (OEE), Six Big Losses, Idling and Minor Stoppages ABSTRAK XYZ telah menerapkan Total Productive Maintenance (TPM) guna meningkatkan efisiensi dan efektivitas perusahaan manufaktur secara menyeluruh. Namun dalam pelaksanaannya masih belum optimal dan dilihat dari tidak tercapainya target produksi. Penelitian ini bertujuan untuk mengukur nilai efektivitas peralatan, mencari akar penyebab masalah dan memberikan usulan perbaikan. Penelitian dilakukan pada mesin kneader yang selama ini memiliki tingkat breakdown yang tertinggi. Penelitian ini dimulai dengan mengukur pencapaian nilai overall equipment effectiveness (OEE), kemudian mengidentifikasi six big losses yang terjadi. Hasil penelitian menunjukan bahwa rata-rata nilai OEE pada mesin kneader sebesar 81,62%, nilai efektivitas ini tergolong sangat rendah karena standar nilai OEE untuk perusahaan kelas dunia idealnya adalah 85%. Faktor terbesar yang mempengaruhi rendahnya nilai OEE adalah performance rate dengan faktor persentase six big losses pada reduce spees losses 42,66% dan idling and minor stoppages sebesar 31,27% dari seluruh time losses. Yang menyebabkan besarnya losses terdiri dari faktor manusia, mesin, material, metode, dan lingkungan. Faktor manusia dan mesin merupakan faktor yang paling dominan. Untuk mengurangi kerugian tersebut, perusahaan sebaiknya memberikan pelatihan skill dan pengetahuan kepada operator tentang tanda-tanda kerusakan alat tersebut. Selain itu operator diberikan tambahan pekerjaan berupa perawatan peralatan yang sering digunakannya dalam bekerja sehingga pekerjaan bagian maintenance bisa lebih berfokus. Kemudian perusahaan harus lebih memperhatikan kenyamanan operator dalam bekerja sehingga kelelahan bisa dikurangi dan produktivitas operator lebih meningkat serta meningkatkan kepedulian operator terhadap alat yang digunakannya.

Analisis Perbaikan Kualitas Pelayanan Menggunakan Metode Quality Function Deployment (Studi Kasus Cafe XYZ Rawalumbu) Alloysius Vendhi Prasmoro; Chusnul Chotimah; Denny Siregar
Journal of Industrial and Engineering System Vol. 1 No. 2 (2020): Desember 2020
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jies.v1i2.320

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality

OPTIMALISASI KINERJA MESIN 2 SINI JBZ 30 PEMBUATAN PAPERCUP DENGAN METODE OVERALL EQUIPMENT EFFECTIVENESS (OEE) (Studi Kasus PT. PAS) Alloysius Vendhi Prasmoro
Journal of Industrial and Engineering System Vol. 3 No. 1 (2022): Juni 2022
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jies.v3i1.1144

Optimalisasi Kinerja Mesin 2 Sini JBZ 30 Pembuatan Paper Cup Dengan Metode Overall Equipment Effectiveness (OEE) Studi Kasus Di PT. PAS. PT. PAS merupakan perusahaan yang bergerak dibidang manufaktur, untuk meningkatkan efektivitas mesin diperusahaan secara menyeluruh, dalam pelaksanaanya masih belum optimal dilihat dari tidak tercapainya target produksi. Penelitian ini bertujuan untuk mengukur nilai efektivitas peralatan mesin, mencari penyebab masalah. Penelitian dilakukan pada mesin 2 Sini JBZ 30 yang memiliki breakdown teranyak. Mulai dengan mengukur pencapaian nilai overall equipment effectiveness (OEE), kemudian mencari nilai faktor six big losses dan memberi rekomendasi diagram fhisbone. Hasil penelitian menunjukkan bahwa rata-rata nilai overall equipment effectiveness (OEE) pada mesin 2 Sini JBZ 30 sebesar 76,98%, sedangkan standar nilai OEE idealnya yaitu 85%

The Analisis Kualitas Jasa Pelayanan Dengan Metode Service Quality (SERVQUAL) dan Quality Function Deployment (QFD) Di Bengkel Motor Radja Racing Bekasi Alloysius Vendhi Prasmoro; Indira Sabila Syifa; Sonny Nugroho Aji
Journal of Industrial and Engineering System Vol. 4 No. 1 (2023): Juni 2023
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jies.v4i1.2197

This research was conducted to analyze the quality of services provided by a Motor Radja Racing during this time to all customers. This paper aims to obtain an effective method to improve the quality of services previously existing in the repair Radja Racing Motor Workshop. The method of analysis done in this study using the Service Quality (SERVQUAL) and the method of Quality Function Deployment (QFD) that modeling in the form of House of Quality (HoQ). The results of this study indicate that the two methods is quite effectively used in analyzing the service quality that are in a Radja Racing Motor Workshop. In addition, the results of these two methods can be seen that the variables of service should be willing to do the repairs and improved is the variable reliability and to attribute is the number of mechanical comparable with the vehicles in service. On the other hand, through the method of servqual, QFD is used in enhancing and improving the quality of services that already exist coupled perform the evaluation of the state of the workshop of the motor. Keywords: Service Quality, Quality Function Deployment (QFD), House of Quality, Customer Satisfaction

Usulan Klasifikasi ABC dan Penerapan 5R Terhadap Efisiensi Waktu Kerja Pada Gudang Arsip di PT. XYZ Vendhi Prasmoro, Alloysius; A. Nuryamin; Nuryono, Arif
Journal of Industrial and Engineering System Vol. 2 No. 2 (2021): Desember 2021
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/ee85fr77

XYZ is a company engaged in stamping & tools that produces various product components for 4 (four) wheeled vehicles. The high time to search for archives in a messy archive warehouse causes time wastage which results in increased labor costs so that repairs need to be made using the ABC classification method and the application of 5R. The company managed to rearrange the messy archive warehouse into a tidier and efficient working time from 58 minutes to 27 minutes or 53.4% and resulted in a decrease in labor costs with a value of Rp. 14,105.00 or 53.4%..

Analisis Pengendalian Kualitas Untuk Menurunkan Jumlah Defect Produk Handle Comp 2DP Dengan Metode DMAIC Di PT. CNC Prasmoro, Alloysius Vendhi; Indrawan, Muhammad Ade; Solihin, Solihin; Dharmayanti4, Indrani
Journal of Industrial and Engineering System Vol. 4 No. 2 (2023): Desember 2023
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/evtr3707

PT.CNC experienced quality problems in its Handle Comp 2DP product with a current defect percentage of 4.2% where the defect tolerance target is 2.0%. The purpose of this study was to identify the causes of defects in the Handle Comp 2DP product and to provide suggestions for improving the quality control of the Handle Comp 2DP product with a tight stay mirror problem. In this study the method used is Six Sigma.. Factors that cause defects in Handle Comp 2DP are influenced by angle shifts of 11.3 ° ± 3 which are not detected on the inspection. After the sigma calculation, the sigma value before the repair was 3.2 and after the repair was made it became 3.9. Attempts to reduce the Handle Comp 2DP problem, the stay mirror problem is tight by doing a number of things repair among the process jigs plus blocks and made exactly the same as the tools in the process check finish good, added clamp toggle in position upper body racket handle cover 2 and 3 so it doesn't slide when assy process and make tool poka yoke to cover the 11.3°±3.

Analisis Kualitas Jasa Pelayanan Dengan Metode Service Quality (SERVQUAL) dan Quality Function Deployment (QFD) Di Bengkel Motor Radja Racing Bekasi Prasmoro, Alloysius Vendhi; Syifa, Indira Sabila; Aji, Sonny Nugroho
Journal of Industrial and Engineering System Vol. 4 No. 1 (2023): Juni 2023
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/e26fbb55

This research was conducted to analyze the quality of services provided by a Motor Radja Racing during this time to all customers. This paper aims to obtain an effective method to improve the quality of services previously existing in the repair Radja Racing Motor Workshop. The method of analysis done in this study using the Service Quality (SERVQUAL) and the method of Quality Function Deployment (QFD) that modeling in the form of House of Quality (HoQ). The results of this study indicate that the two methods is quite effectively used in analyzing the service quality that are in a Radja Racing Motor Workshop. In addition, the results of these two methods can be seen that the variables of service should be willing to do the repairs and improved is the variable reliability and to attribute is the number of mechanical comparable with the vehicles in service. On the other hand, through the method of servqual, QFD is used in enhancing and improving the quality of services that already exist coupled perform the evaluation of the state of the workshop of the motor

Analysis of the Effect of Service Quality and Product Quality on Customer Satisfaction and Customer Loyalty using the Path Analysis Method (Case Study of KFC Taman Harapan Indah Bekasi) Loyalitas Pelanggan dengan Metode Analisis Jalur (Studi Kasus KFC Taman Harapan Indah Bekasi) Vendhi Prasmoro, Alloysius
Journal of Industrial and Engineering System Vol. 5 No. 2 (2024): December 2024
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/gfh3h470

This research investigates the impact of product and service quality on customer satisfaction and loyalty in the competitive fast-food market of Bekasi. Based on customer survey data in 2022, customer satisfaction at 92.9%, where this figure is still below the minimum figure that must be achieved, namely 98%. The study utilizes path analysis to analyze the relationship between the independent variables, product quality, and service quality, and the dependent variables, customer satisfaction, and customer loyalty. Additionally, to propose improvements to boost customer satisfaction and loyalty. Employing an explanatory research approach, the study involves a sample of 100 respondents who have conducted transactions at KFC Taman Harapan Indah Bekasi at least twice. The path analysis reveals that both product quality and service quality significantly influence customer satisfaction and loyalty. However, customer satisfaction does not have a significant effect on loyalty. Moreover, the study finds that indirect effects through customer satisfaction are smaller than the direct effects. Based on customer complaint analysis, the prioritized quality improvements to enhance customer satisfaction and loyalty include implementing more effective marketing strategies, conducting employee training and development, and optimizing staffing through increased personnel or improved scheduling

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