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All Journal Ahkam: Jurnal Ilmu Syariah WAJAH HUKUM JURNAL MERCATORIA Unes Law Review Jurnal Justitia : Jurnal Ilmu Hukum dan Humaniora Al-Kharaj: Journal of Islamic Economic and Business Jurnal Baabu Al-ilmi : Ekonomi dan Perbankan Syariah SELODANG MAYANG Kontigensi: Jurnal Ilmiah Manajemen Jurnal Pajak dan Bisnis (Journal of Tax and Business) AS-SIYASI JOURNAL OF CONSTITUTIONAL LAW Journal of Innovation Research and Knowledge Al-Istinbath: Jurnal Hukum Islam Ranah Research : Journal of Multidisciplinary Research and Development IIJSE Hakamain: Journal of Sharia and Law Studies BAABU AL-ILMI: Ekonomi dan Perbankan Syariah
Yaswirman, Yaswirman
Andalas University, Padang, Indonesia
Religion Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Nursing Physics Public Health Social Sciences Transportation Other

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Journal : Kontigensi: Jurnal Ilmiah Manajemen

 1 
The Role of Social Responsibility of Sharia Financial Institution on Customer Loyalty Sandra Dewi; Yaswirman Yaswirman; Rudi Febriamansyah; Henmaidi Henmaidi
Kontigensi : Jurnal Ilmiah Manajemen Vol 11 No 2 (2023): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v11i2.486

Abstract

The form of customer support for Islamic financial services is very important to create resilience and competitiveness in the Islamic Financial Institution industry. By highlighting social activities, this paper tries to see the role of CSR of Islamic banks in influencing customer loyalty , both individually and through image, trust and service satisfaction. This path explores how CSR makes customers impressed, convinced, satisfied, amazed, and ultimately loyal to Islamic banks. Quantitative descriptive analysis shows that a) the role of CSR gives a positive perspective on customer loyalty, b) Corporate image does not have a significant effect on customer loyalty, c) Trust has a significant positive effect on customer loyalty, d) service satisfaction has a positive effect on service, e) simultaneously CSR, image, trust and service satisfaction have a significant effect on customer loyalty. Indirectly, CSR and loyalty have an interrelated and mutually beneficial relationship between financial institutions and customers. This research has resulted in a new study of the form of the role of CSR on customer loyalty to these financial institutions. The practical implication lies in the importance of developing CSR to generate trust and reputation which in turn increases customer loyalty to Islamic banks
Obstacling Factors the Role of Sharia Banking in Achieving SDGS1 (No Poverty) as a Sustainable Development Goal Sandra Dewi; Yaswirman Yaswirman; Rudi Febriamansyah; Henmaidi Henmaidi
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.512

Abstract

The purpose of this study are factors that inhibit the role of Islamic banking in achieving SDGs1 (No Poverty) as a sustainable development goal in the city of Bukittinggi, West Sumatra. This research methodused is the application of the Delphi method which aims to obtain the agreement of experts who have high reliability values ​​through a series of questionnaires accompanied by feedback on the agreement. The Delphi method will be related to expert opinions with the aim of agreement with experts who have high reliability on mastery of learning design and ecoliteracy skills through a series of questionnaires accompanied by feedback on the agreement. The results of this studyare known that the factors that inhibit the role of Islamic banking in achieving SDGs1 (no poverty) as a sustainable development goal stakeholders do not agree with the Demographic Culture factor because people know the existence of Indonesian sharia bank BSI Bukittinggi City has strong legal force. For the SME factor, all stakeholder respondents did not agree with the Hobby factor because many hobby factors did not provide a background for MSE Pekaku Bukittinggi City but as an economic added value. Therefore, a consensus was obtained that in BSI Bukittinggi City, namely the Demographic Culture factor and in SMEs, the hobby factor is not used because these factors are not 86 influential in the development of SDGs1 (no poverty) achievement centers as public spaces in the research area.
Co-Authors Afisna, Fajri Aulia Afridah Afridah Afridah, Afridah Al-Firdaus Al-Firdaus Aprina Chintya Busra Azheri Devianto, Dodi Dian Mustika Dwi Mega Oktoviona Efendi, Roni Efrinaldi Efrinaldi Elfiawinda, Elfiawinda Fajri Aulia Afisna Farida Arianti Fauza, Nurul Ferdi Ferdi Ferdi Ferdi, Ferdi Fitri Wahyuni Fitri, Devianty Gafnel, Gafnel Helmi Helmi Helmi Helmi Henmaidi Henmaidi Henmaidi Henmaidi Henmaidi, Henmaidi Iasra, Rizki Fajri Ikhwan Ikhwan Ismail Ismail Kumala, Wisnu Maisarah Leli Mega Oktoviona, Dwi Muhamad Ilham Azizul Haq Najmi Najmi, Najmi Nilma Suryani Nursyirwan Effendi, Nursyirwan Ramadhani, Mauriska Rini Elvira Rizki Fajri Iasra Rudi Febriamansyah Sandra Dewi sandra dewi Sandra Dewi Sulastri Caniago Suryani, Nilma Syofiarti, Syofiarti Tua Manik, Saut Maruli Ulfanora, Ulfanora Vivi Dwi Yulian Benni Wardi, Utama Warman, Arifki Budia Wisnu Kumala Yasniwati, Yasniwati Yulian Benni, Vivi Dwi Zefrizal Nurdin, Zefrizal