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All Journal Jurnal Media Infotama JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Teknik Informatika UNIKA Santo Thomas JurTI (JURNAL TEKNOLOGI INFORMASI) JOURNAL OF SCIENCE AND SOCIAL RESEARCH JSAI (Journal Scientific and Applied Informatics) E-Link: Jurnal Teknik Elektro dan Informatika MEANS (Media Informasi Analisa dan Sistem) IJPD (International Journal Of Public Devotion) GATOTKACA Journal (Teknik Sipil, Informatika, Mesin dan Arsitektur) Jurnal Teknik Informatika Unika Santo Thomas (JTIUST) Jurnal PADAMU NEGERI (Pengabdian pada Masyarakat Bidang Eksakta) Jurnal Dehasen Untuk Negeri Jurnal Media Computer Science Journal of Innovation Research and Knowledge Dikdimas : Jurnal Pengabdian Kepada Masyarakat Jurnal Dehasen Mengabdi Jurnal Komputer Indonesia PPSDP International Journal of Education Jurnal Kewirausahaan dan Bisnis Jurnal Kewirausahaan dan Inovasi Jurnal Gotong Royong Jurnal Komputer Jurnal Karya Nyata Pengabdian Jurnal Pengabdian Mandiri Jurnal Komputer, Informasi dan Teknologi
Liza Yulianti
Universitas Dehasen Bengkulu
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Nursing Physics Public Health Social Sciences Transportation Other

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Fuzzy Tsukamoto Method in Service Satisfaction Assessment at the Village Office Tanjung Aur 1 Pransiska, Yance; Yulianti, Liza; Jumadi, Juju
Jurnal Media Computer Science Vol 4 No 2 (2025): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmcs.v4i2.8150

Abstract

IKM analysis must always be carried out periodically so that it can be seen that public satisfaction with the services provided, especially at the Tanjung Aur 1 Village Office. But in reality, so far the Tanjung Aur 1 Village Office has not had a benchmark that is used as a forum for knowing public satisfaction with these services.The application of the Fuzzy Tsukamoto Method in assessing service satisfaction at the Tanjung Aur 1 Village Office can assist in managing the results of the Community Satisfaction assessment of Services at the Tanjung Aur 1 Village Office, and can provide information on the results of measuring the level of community satisfaction with services at the Tanjung Aur 1 Village Office as an evaluation material to improve service quality. The application of the Fuzzy Tsukamoto Method in assessing service satisfaction at the Tanjung Aur 1 Village Office is built web-based using the PHP programming language and MySQL database which can be accessed online via the link https://kepuasandesatanjungaur1.site/, where there are 2 interface access rights in the application, namely Administrators and Villagers of Tanjung Aur 1. Based on the 2024 service satisfaction assessment data with 9 respondents who have been inputted into the web-based application, the results of the service satisfaction assessment that have been analysed through the Fuzzy Tsukamoto Method are Very Satisfied 44.44%, Satisfied 22.22%, Quite Satisfied 33.33%, Dissatisfied 0% and Very Dissatisfied 0%. Based on the results of the demo programme that has been carried out, 9 respondents have successfully provided service satisfaction assessments on the application online and also the operator can see the output of the satisfaction assessment results which will be given to the Village Head for evaluation.
Expert System For Diagnosing Eardrum (Tympanic Membrane) Diseases Using Certainty Factor Method Jayanda, Prengky; Yulianti, Liza; Suryana, Eko
Jurnal Media Computer Science Vol 4 No 2 (2025): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmcs.v4i2.8413

Abstract

Dr. M. Yunus Regional General Hospital Bengkulu is one of the hospitals in Bengkulu City that provides health service facilities. The current problem at the M. Yunus Regional General Hospital is the limited time available at the ENT Polyclinic and the delay in examining eardrum disease. So patients must go directly to the ENT Specialist Doctor who treats eardrum disease. The limited time of the Specialist Doctor who treats eardrum disease at the Hospital is also one of the causes of the delay in handling patients with eardrum disease. The expert system for diagnosing eardrum disease (tympanic membrane) using the certainty factor method at the M Yunus Regional General Hospital, Bengkulu City can be used as a container to help determine the diagnosis of eardrum disease based on the symptoms felt, and can make it easier for users to consult online via the link https://spakarmembrantimpanicf.site/. The expert system for diagnosing eardrum disease (tympanic membrane) using the certainty factor method at the M Yunus Regional General Hospital, Bengkulu City was created using the PHP programming language and MySQL database, which can be accessed online. Based on the black box method testing that has been carried out, it can be concluded that the functionality of the application has run well and this expert system can provide consultation results for the diagnosis of eardrum disease (tympanic membrane) through the Certainty Factor method stages based on the symptoms selected by the user during the consultation. Based on the alpha testing method testing that has been carried out, it can be concluded that this expert system is quite helpful for users in consultations and provides early detection information for the diagnosis of eardrum disease from the symptoms felt.
Analisis Kepuasan Pelanggan Menggunakan Algoritma C4.5 Adriansa, Mezi; Yulianti, Liza; Elfianty, Lena
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 7 No. 1 : Tahun 2022
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jtiust.v7i1.1983

Abstract

Gas Lpg merupakan bahan bakar yang ditetapkan pemerintah dan didistribusikan oleh oleh pangkalan untuk disalurkan kepada masyarakat, yang terkadang belum mengetahui tingkat kepuasan para pelanggan. Berdasarkan data yang di analisis pada tingkat kepuasan pelanggan dapat di ambil atribut berupa pelayanan, fasilitas dan kualitas produk yang dijual. Pada pangkalan Gas Elpiji 3kg Darmawati membutuhkan sistem analisis untuk mengetahui tingkat kepuasan para pelanggan. Analisis sistem yang dibuat menggunakan bahasa pemrograman visual basic 2010 dan metode yang digunakan yaitu Algoritma C4.5. Teknik pengambilan data yang didapat menggunakan metodologi observasi, wawancara, dan studi pustaka. Tahapan dalam sistem kepuasan dengan metode algoritma C4.5 yaitu pengambilan data pelanggan dan data atribut dari kuisioner, perhitungan nilai entropy dan gain, serta hasil kepuasan. Hasil yang diperoleh dari kuisioner yang dibagikan kepada 20 pelanggan terdapat 15 pelanggan dengan hasil puas dan 5 pelanggan dengan hasil tidak puas. Sehingga dari sistem yang dibuat dapat membantu pihak pangkalan untuk mengetahui tingkat kepuasan para pelanggan menggunakan sistem dengan metode algoritma C4.5
Perancangan Sistem Informasi Pelacakan Keluhan Pelanggan Berbasis Customer Relationship Management PDAM Bengkulu Mahdalena, Desi; Yulianti, Liza; Sedduantara, Sedduantara
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 8 No. 1 : Tahun 2023
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to create an information system for tracking customer complaint through Customer Relationship Management in PDAM Bengkulu city to facilitate to track customer complaints submitted, see the progress of complaints whether it has not been processed, has been processed and completed in the process, and make it easy for the company to manage customer complaints and improve the relationships with customers. Data collection methods used were observation, interview and literature study. From the results of the research, the Customer Relationship Management information system in PDAM Bengkulu City can facilitate the customers to track complaints submitted, see the progress of complaints whether they have not been processed, have been processed and finished in the process, and make it easy for the company to manage customer complaints and improve relationships with customers. The results of testing the black box, 94% of customer complaint tracking information system can provide functions and benefits for the customers of PDAM Bengkulu city
Penerapan Metode (Oreste) Pada Sistem Pendukung Keputusan Dalam Pemilihan Kader Puskesmas Desa Pasar Pino Rahayu, Reska Putri Rahayu; Yulianti, Liza; Fredricka, Jhoanne
MEANS (Media Informasi Analisa dan Sistem) Volume 8 Nomor 1
Publisher : LPPM UNIKA Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/means.v8i1.2665

Abstract

Health Center in Pasar Pino Village is the only health center in Pino Raya Sub- District of South Bengkulu Regency. The selection of cadre members in Pasar Pino Village was still done manually by filling out forms and resulted in a lot of fraud when selecting these cadres to get cadres who did not meet expectations in their field and resulted in many misunderstandings between the people of Pasar Pino Village. The application of the method (oreste) to a decision support system in the selection of cadres for the Health Center of Pasar Pino Village was made to assist the health center in facilitating the selection of good cadres and assisting in proper data processing in terms of storage. Based on the results of the tests that have been carried out, the functional oreste application for the selection of cadres for the Health Center of Pasar Pino Village is running as expected and the data processing of each prospective cadre is successfully input into the application by calculating the Besson rank value for each criterion, then determining the results of determining the cadres for the Health Center of Pasar Pino Village.
Analisis Kepuasan Pelanggan Menggunakan Algoritma C4.5 Adriansa, Mezi; Yulianti, Liza; Elfianty, Lena
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 7 No. 1 : Tahun 2022
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jtiust.v7i1.1983

Abstract

Gas Lpg merupakan bahan bakar yang ditetapkan pemerintah dan didistribusikan oleh oleh pangkalan untuk disalurkan kepada masyarakat, yang terkadang belum mengetahui tingkat kepuasan para pelanggan. Berdasarkan data yang di analisis pada tingkat kepuasan pelanggan dapat di ambil atribut berupa pelayanan, fasilitas dan kualitas produk yang dijual. Pada pangkalan Gas Elpiji 3kg Darmawati membutuhkan sistem analisis untuk mengetahui tingkat kepuasan para pelanggan. Analisis sistem yang dibuat menggunakan bahasa pemrograman visual basic 2010 dan metode yang digunakan yaitu Algoritma C4.5. Teknik pengambilan data yang didapat menggunakan metodologi observasi, wawancara, dan studi pustaka. Tahapan dalam sistem kepuasan dengan metode algoritma C4.5 yaitu pengambilan data pelanggan dan data atribut dari kuisioner, perhitungan nilai entropy dan gain, serta hasil kepuasan. Hasil yang diperoleh dari kuisioner yang dibagikan kepada 20 pelanggan terdapat 15 pelanggan dengan hasil puas dan 5 pelanggan dengan hasil tidak puas. Sehingga dari sistem yang dibuat dapat membantu pihak pangkalan untuk mengetahui tingkat kepuasan para pelanggan menggunakan sistem dengan metode algoritma C4.5
Perancangan Sistem Informasi Pelacakan Keluhan Pelanggan Berbasis Customer Relationship Management PDAM Bengkulu Mahdalena, Desi; Yulianti, Liza; Sedduantara, Sedduantara
Jurnal Teknik Informatika UNIKA Santo Thomas Vol 8 No. 1 : Tahun 2023
Publisher : LPPM UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to create an information system for tracking customer complaint through Customer Relationship Management in PDAM Bengkulu city to facilitate to track customer complaints submitted, see the progress of complaints whether it has not been processed, has been processed and completed in the process, and make it easy for the company to manage customer complaints and improve the relationships with customers. Data collection methods used were observation, interview and literature study. From the results of the research, the Customer Relationship Management information system in PDAM Bengkulu City can facilitate the customers to track complaints submitted, see the progress of complaints whether they have not been processed, have been processed and finished in the process, and make it easy for the company to manage customer complaints and improve relationships with customers. The results of testing the black box, 94% of customer complaint tracking information system can provide functions and benefits for the customers of PDAM Bengkulu city
Sosialisasi Membangun Kesadaran Masyarakat Untuk Menjaga Lingkungan Bebas Sampah Harlina, Risa; Nainggolan, Rico Hasudungan; Pranata, Fheroansyah Ade; Fadila, Ayu; Kuljanah, Julia Mita; Handayani, Sri; Susanti, Neri; Yulianti, Liza
Jurnal Dehasen Untuk Negeri Vol 4 No 2 (2025): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v4i2.9115

Abstract

A clean and healthy environment is an essential factor in creating a good quality of life for the community. Waste problems remain a serious issue, both at local and global levels. The lack of public awareness in maintaining environmental cleanliness is one of the main causes of increasing pollution, which negatively impacts health and the surrounding ecosystem. Waste management continues to be an environmental issue that demands serious attention in various regions. The low level of public awareness in maintaining cleanliness contributes to escalating environmental pollution, affecting both human health and ecological balance. Socialization is one of the effective methods for instilling values of cleanliness and raising public awareness about the importance of caring for the environment. This article highlights the importance of socialization in efforts to build public awareness towards a waste-free environment. Through both direct and indirect socialization activities, it is expected that the community will understand the negative impacts of waste on the environment and be motivated to adopt a clean and healthy lifestyle.
Application Of Data Mining In Grouping Data On The Need For Social Welfare Services (Ppks) At The Dharma Guna Center In Bengkulu Wahyuni, Mera; Yulianti, Liza; Alinse, Rizka Tri
Jurnal Media Computer Science Vol 4 No 2 (2025): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmcs.v4i2.8814

Abstract

Sentra Dharma Guna Bengkulu is an institution under the auspices of the Ministry of Social Affairs of the Republic of Indonesia that provides social rehabilitation services for people with disabilities, including therapy (physical therapy and occupational therapy) and training. At Sentra Dharma Guna Bengkulu, data collection is carried out on PPKS (Social Welfare Service Recipients) every month to determine the development of the PPKS based on 5 (five) assessment aspects, namely physical aspects, spiritual aspects, psychological aspects, social aspects, and vocational aspects. Every month the development of PPKS Mentally Disabled (PDM) is assessed against 5 assessment aspects to determine whether PPKS is in the severe, moderate or mild group. The application of data mining in grouping data on Social Welfare Service Recipients (PPKS) at the Dharma Guna Bengkulu Center can help collect data and assess the development of PPKS, especially People with Mental Disabilities (PDM), can help analyze and group PPKS data, especially People with Mental Disabilities (PDM), and can provide information on the results of grouping PPKS data, especially People with Mental Disabilities (PDM) every month. From the test data used, namely PPKS data for People with Mental Disabilities (PDM) in October 2024 as many as 49 PPKS, the results of data grouping were obtained using the K-Means Clustering Method which has been divided into 3 groups. The number of Cluster C1 data (Severe Group) consists of 9 PPKS data, Cluster C2 (Moderate Group) consists of 26 PPKS data, and Cluster C3 (Light Group) consists of 14 PPKS data.
Program Penyuluhan Kebersihan Dan Infrastruktur Sebagai Wujud Inovasi Dalam Membangun Kewirausahaan Masyarakat Nopiyanti, Penti; Rosandy, Muhammad Wahyu; Nupsi, Nupsi; Ulva, Marya; Yolanda, Dwi; Nasution, Suswati; Soleh, Ahmad; Yulianti, Liza
Jurnal Kewirausahaan & Inovasi Vol. 3 No. 1 (2025): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jkwi.v3i1.843

Abstract

Community service is one form of implementation of the Tri Dharma of Higher Education which aims to improve community welfare through innovation-based empowerment. This program aims to develop community entrepreneurship through cleanliness counseling and infrastructure installation which includes painting portals, installing signs, and implementing community gymnastics and neighborhood association gatherings. This activity was carried out in RT.23, Pematang Gubernur Village, by involving the local community in every stage of its implementation. Cleanliness counseling is carried out to increase public awareness of the importance of maintaining a healthy and clean environment, while the installation of infrastructure is expected to strengthen local economic identity and independence. Community gymnastics and gatherings are a means to build solidarity and encourage active community participation in social activities. This program also functions as a forum to introduce the concept of community-based entrepreneurship through social innovation that can improve the quality of life and empower communities to be more economically independent. The expected results of this program are increased public awareness of the importance of environmental cleanliness, the creation of infrastructure that supports economic activities, and the formation of sustainable social entrepreneurs.
Co-Authors Abdussalam Al Akbar Adriansa, Mezi Afes Agustianza Afifudin, Rahmat AH, Alkausar Ahmad Soleh Aji Sudar sono Aji Sukmo Aldzikri, M. Iqbal Alfajri , Feriawan Alinse, Rizka Tri Amanah, Nurrulita Ambarwati, Dea Ananda Amelia Amelia Ameliya Tantri Andini Risha Septiani Andwini Prasetya, Andwini Annisa Dwi Putri Annisa Putri Pratiwi Apriani, Denny Apriani, Ramalia Ardiansyah, Rivaldo Dwi Ardinata, Bayu Arina Sulastri Arius Satoni Kurniawansyah Asnawati Asnawati Asnawati Asnawati Astianza Ramadhani Ayu Mayang Sari Basar Al Mustaqim Mustaqim Belyna Novellya Cahyono, Trisna Caniago, Aldo Cendi Nur Cahyani Damarsiwi, Eska Prima Monique Danang Wisnu Dewangga Dani, Ragil Fadilla Rahma Destika Rinanda Devi Sartika Devi Sartika Dewi Suranti Dimas Aulia Trianggana Dimas Tri Trianggana Doni Pratama Dwi Putri, Annisa Dwiyanti, Natasya Edwar Deva Ervansyah Edy Hermansyah Eko Putra Membara Eko Suryana Eko Suryana Elfianty , Lena Ema Sastri Puspita Epan Susandi Erika Dwi Ulan Dari Ernawati Ernawati F.A, Raden Ajeng Flaura Fadila, Ayu Faizer, Maychel Febrianto, Yogi Feri Hari Utami Feri Hari Utami Fezi Fadwa Rendika Fiska Ariska Fredricka, Jhoanne Ganang Setiaji Gragrista M, Avelyn Handayani, Lefi Evti Handayani, Sri Hari Aspriyono Harlina, Risa Haryadi, B Herawan Hastuti, Silvia Wahyu Herlina Latipa Sari Herri Fariadi, Herri Hesti Nur’aini Ila Yati Beti Ilmi, Ilma Adhyka Farizky Imelia Arista Putri Indra Kanedi Irfan Wendiyansa Irlan Ulama Lase Irvan Ciantury Jayanda, Prengky Jepri Haji Utama Juju Jumadi Juju Jumadi Jumadi , Juju Jumadi, Juju Jumiati Siska Jumiati Siska, Jumiati Kanedi , Indra Kanedi, Indra Kanedi Karien Eka Putri Karona Cahya Susena Kemas Muhammad Fadli Khairil Khairil Kuljanah, Julia Mita Kurniawan Kurniawan Lena Elfianty Leni Natalia Zulita Lianda, Deri Lidya Nataliya Lindry Dwi Cahyani Lydia Gustina Putri M Akrom Sayuti M. Endri Hardinata M. Iqbal Syahputra M. Khoiruddin Zuhri Mahdalena, Desi Malasari, Tara Mali Jaswan Maryaningsih Maryaningsih Meksi Despa Methatias Ayu Moulina, Methatias Ayu Muhammad Davit Alexsander Muhammad Kristiawan Muhammad Kristiawan Muhammad Mallik Rondesha Nadia Permata Sari Nahdiyah Arenta Cahaya Sakti Nainggolan, Rico Hasudungan Nasution, Raihan Novanza Nasution, Suswati Natasya, Adelia Neri Susanti Nessa Lendrawati Ninti Putriani Nopiyanti, Penti Novellya, Belyna Nugroho , Husnul Nupsi, Nupsi Oktara, Panggi Ondihon Ady Prima Pasaribu Penola, Yola Perdima, Feby Elra Permata, Puja Dwi Prahasti Prahasti, Prahasti Pranata, Fheroansyah Ade Pransiska, Yance Prara Sindia Citra Tessa Pratama, Yoga Anugra Pratama, Yolan Agung Pratiwi, Ii Ragil Fadilla Rahma Dani Rahayu, Reska Putri Rahayu Ramadano, Ebben Sah Reno Supardi Reno Supardi Riefky Aditya Rita Nilawati Rizka Tri Alinse Robi Saputra Rodi , Rodi Rodi Rodi Roki Bimantoro Rosandy, Muhammad Wahyu Royan Fathona Saika Damaiyanti Sallaby, Achmad Fikri Sander, Vobey Alex Sapri , Sapri Saputra, Muhammad Azan Dwi Saputra, Robi Sari, Tengsi Mayang Nopita Sari, Venny Novita Sartika , Devi Sartika, Devi Sedduantara, Sedduantara Sellia Yulan Fitri Seno Pratomo Silvia Wahyu Hastuti Sinria Oktama Putri Subagia, Nyoman Gede Sucipto , Dovi Adi Sumantri, Ajis Suwarni Tengsi Mayang Nopita Sari Tessa, Prara Sindia Citra Tito Irwanto Toibah Umi Kalsum Ulva, Marya Vobey Alex Sander Wahyudi Wahyudi Wahyuni, Mera Wijaya, Ermy Yanolanda Suzantri H Yanto Efendi Yolanda, Dwi yono, Hari Aspri Yuisar Yuisar Yupianti Yupianti , Yupianti Yupianti Yupianti Yupianti, Yupianti Yupianti, Yupianti