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All Journal Jurnal Pendidikan Vokasi Jurnal Penelitian dan Evaluasi Pendidikan Efisiensi : Kajian Ilmu Administrasi Dinamika Pendidikan PROFIT : Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Jurnal Pendidikan Ekonomi & Bisnis CARADDE: Jurnal Pengabdian Kepada Masyarakat International Journal of Community Service Learning JOURNAL OF APPLIED BUSINESS ADMINISTRATION JIFA (Journal of Islamic Finance and Accounting) JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) At-Thullab : Jurnal Pendidikan Guru Madrasah Ibtidaiyah Journal of Community Service and Empowerment International Journal of Economics, Management, Business, and Social Science Jurnal Pendidikan Administrasi Perkantoran (JPAP) Journal of Office Administration : Education and Practice An-Nuur Edunusa: Journal of Economics and Business Education Nomicpedia: Journal of Economics and Business Innovation Inspirasi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Indonesian Journal of Society Development (IJSD) International Journal of Emerging Research and Review International Journal of Educational Research JIFA (Journal of Islamic Finance and Accounting)
Febrika Yogie Hermanto
Universitas Negeri Surabaya
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Hybrid Archival Practices in the Bureaucracy of Population Administration Services: A Qualitative Study of the Dispendukcapil of Malang City Atmojo, Prisilia Joyceline; Hermanto, Febrika Yogie
Journal of Office Administration : Education and Practice Vol. 5 No. 3 (2025): November
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/joaep.v5n3.p147-166

Abstract

  This study examines hybrid archival management practices within the population administration service bureaucracy at the Dinas Kependudukan dan Pencatatan Sipil of Malang City as a phenomenon reflecting the tension between the public service digitalization agenda and the need for conventional administrative control. Although population information systems have been implemented to support electronic-based services, physical and digital archiving practices continue to be carried out simultaneously through processes of printing, manual verification, physical recording, rescanning, and digital storage. This study aims to elucidate how hybrid archival practices are executed in the day-to-day operations of the population bureaucracy, the organizational rationality underlying their persistence, and their implications for administrative burden, accountability, and the sustainability of records governance. The research employs a qualitative approach with a case study design. Data were collected through semi-structured in-depth interviews with ten purposively selected informants, direct observation of service and archiving processes, and documentation studies of procedures and archival records. The results indicate five main findings: hybrid archiving has been institutionalized as an administrative work routine; dual record-keeping is maintained as a mechanism for organizational security and legitimacy; hybrid archival practices generate significant administrative burden and work pressure; employees develop informal work practices as adaptation strategies; and employee perceptions of hybrid archiving are ambivalent regarding digital efficiency versus physical accountability. This study implies the need for more realistic and contextual archival policies, strengthening of cross-unit records governance, and enhancement of human resource capacity and digital record legitimacy to ensure that public archival transformation proceeds effectively and sustainably.
Co-Authors Adinata, Restu Eri Agnisa Widayanti Agung Haryono Albrian Fiky Prakoso Alfianita, Emiliah Ali Hasbi Ramadani Amirusholihin Amirusholihin Amirusholihin Amirusholihin, Amirusholihin Anang Kistyanto Anggraeni, Agnes Dwi Anthony Ogbolu Nnamdi Atmojo, Prisilia Joyceline Berlina Hidayati Brillian Rosy Devi, Hervina Renovaka Pradev Dwi Yuli Rakhmawati Erta Fahmi, Moh. Farih Faradini, Amelia Febrianti, Dika Putri Fitriah Dwi Susilowati Fresha Kharisma hapsari Shinta Citra Puspita Dewi Indah Setia Utami Insyirah Putikadea Jaka Nugraha Jazi' Muyassaroh Khusnul Fikriyah Ladi Wajuba Perdini Fisabilillah Maimun Sholeh Mar'atus Sholikah Mar'atus Sholikah Mar’atus Sholikah Meylia Elizabeth Ranu Nadia Asandimitra Haryono Nihaya, Ina Uswatun Nnamdi , Anthony Ogbolu Nnamdi, Anthony Ogbolu Novia Indrawati Nugraha , Jaka Prana Dwija Iswara, Prana Dwija Putri Hestiningrum Ramadani , Ali Hasbi Ramdhan , Muhammad Rizky Ranu , Meylia Elizabeth Rasyidi Faiz Akbar Septiana, Nova Septyan budy Cahya SHOLIKAH, MARATUS Sholikah, Mar’atus Siti Rahayu Nugraheni Siti Sri Wulandari Sp, Efvinggo Fasya Jaya Suranto Aw Sutirman Sutirman Tri Sudarwanto Triesninda Pahlevi Veni Rafida Vivi Pratiwi Widianingrum, Riska Zulfin Rachma Mufidah