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All Journal Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika Jurnal Tekno Insentif Journal on Education Almana : Jurnal Manajemen dan Bisnis INFOMATEK: Jurnal Informatika, Manajemen dan Teknologi Competitive REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer Jurnal Infortech Jurnal Responsif : Riset Sains dan Informatika Jurnal Sains Manajemen Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa JURNAL EKONOMI BISNIS DAN MANAJEMEN (EKO-BISMA) Journal of Artificial Intelligence and Digital Business Carmin: Journal of Community Service Jurnal Sistem Informasi dan Ilmu Komputer Socius: Social Sciences Research Journal Competitive Economic Development Progress
Ade Mubarok
Universitas Adhirajasa Reswara Sanjaya
Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Social Sciences Transportation

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Journal : Journal on Education

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Pengaruh Kualitas Pelayanan dan Kepuasan Nasabah Terhadap Loyalitas Nasabah Mikro (Studi Kasus PT. Bank Rakyat Indonesia (Persero) Tbk Unit Sukajadi Bandung) Ersha Faturochman; Ade Mubarok
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i4.2409

Abstract

Banking is one of the sectors of the economy that meets and serves its customers every day. The pros and cons of these financial institutions cannot be separated from the policies and treatment of employees to their customers. quality of service that makes customers feel satisfied and feel well served. The purpose of this study was to determine the effect of service quality and customer satisfaction on micro customer loyalty (Case Study of PT. Bank Rakyat Indonesia (Persero) Tbk Sukajadi Bandung Unit). The population in this study amounted to 101 people with non-probability sampling techniques and the type used was purposive sampling with a total of 30 people. This type of research is descriptive verification research. The statistical instrument used was regression analysis using validity, reliability, and normality tests. The results showed that service quality has a positive and significant effect on micro customer loyalty, customer satisfaction has an effect but not significant, while the analysis results of service quality and customer satisfaction on micro customer loyalty simultaneously have a positive and significant effect.
Pengaruh Kompetensi Dasar Dan Motivasi Guru Terhadap Kinerja Guru (Studi Kasus Di Smk Kota Bandung) Devi Yuniati Dradjat; Ade Mubarok
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i4.4277

Abstract

Schools as formal educational institutions play an important role in improving the quality of education through learning to support the smooth running of development in Indonesia as a whole. Teacher competence and motivation are things that must be mastered by every teacher or teacher so that the process of delivering material from teacher to students gets results and makes graduates in their schools qualified. The test of this study was to determine how much influence the competence and motivation of teachers on teacher performance at SMK Bandung City. The results of this study are that there is a positive and significant influence on teacher competency variables and teacher motivation on teacher performance either partially or partially. Thus the competence and motivation of teachers is getting better, the better it will also affect the teacher's performance.
Co-Authors Acep Rohendi Adang Kurniawan Ali Akbar Rismayadi Ali Akbar Rismayadi Andhika Mega Pradana Andhika Mega Pradana Andre Prayoga Arief Setyarto Asep Dedy Asti Herliana, Asti Astri Rosmiati Aziz, Firdaus Abdul Bambang Tri Rahmat Doni Chairil M Noor Chairil M Noor Chairil M Noor, Chairil M Dadan Ramdan Dedy, Asep Devi Yuniati Dradjat Devi Yuniati Drajat Dhea Elita Futri Drajat, Devi Yuniati Dwinta Mulyanti Dwiza Riana Dwiza Riana Edi Purnomo Edi Setiadi Edy Purwanto Efawati, Yen Enjang Suherman Erfian Junianto Ersha Faturochman Fajar Aziz Laksono Fajar Giri Gumilar Faturochman, Ersha Fitaloka, Neng Diana Fitriyani Fitriyani Gartika Rahmasari, Gartika Haryani, Delimawar Heru Setiawan Hidayat, Fanny Agustina Iedam Fardian Anshori, Iedam Fardian Iman Sudirman Ina Najiyah Indah Woro Sugalih R Irma Sri Widhiyanti Ivan Sofyan Komalasari, Yunika Kopong, Fransiska Sabu M Ridza Apriyanta Mayya Nurbayanti Shobary Mita Wydaswara Mochamad Ricky Ariefianto Mochammad Chandra Kurniawan Muhammad Fatkhurohman Albashori Muhammad Ma’ruf Holid Junaedi Muslimah, Nadya Putri N Novi Nengsih, Ratna Neni Sumarni NENI SUMARNI, NENI Noneng Tia Aprilia Novi Imelia Nugroho, Himawan Agung Okatiranti O Purwadhi Purwadhi Putri, Naflina Utami Ramayanti, Maya Rangga Sanjaya Ria Yuli Angliawati Rian Andriani, Rian Risna Haryati Rizki Tri Prasetio Sahputra , Anggi Salman Topiq Sandi Cahyadi Sandini, Dwi Sari Susanti Septi Wulandari Sri Hadianti Sri Hadianti Sri Wahyuning Suherman, Enjang Suherman, Himam Dwipratama Sukajie, Bambang Suroso Suroso Susanti, Deska Syarif Hidayatulloh Tanjung, Ranas Putra Teguh Sumarno Toni Arifin Tresna Budiarti Wildan Wiguna Yani Restiani Widjaja, Yani Restiani Yosef Abdul Ghani Yudi Ramdhani Yudistira Dwi Putra Kurniawan