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All Journal Jurnal Kajian Manajemen Bisnis Al Ishlah Jurnal Pendidikan SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan JURNAL PENDIDIKAN TAMBUSAI Jurnal EDUTECH Undiksha Journal on Education International Journal of Educational Dynamics (IJEDS) Performance Jurnal Teknologi Informasi dan Pendidikan EDUTEC : Journal of Education And Technology Jurnal Pendidikan dan Keluarga Jurnal Ecogen Jurnal Kajian Manajemen dan Wirausaha Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Kesehatan Tambusai Mosharafa: Jurnal Pendidikan Matematika Operations Management and Information System Studies Marketing Management Studies Jurnal Tata Rias dan Kecantikan Florona : Jurnal Ilmiah Kesehatan Ranah Research : Journal of Multidisciplinary Research and Development Mutiara: Multidiciplinary Scientifict Journal JRTI (Jurnal Riset Tindakan Indonesia)

Rahmiati Rahmiati

Universitas Negeri Padang

Author-ID : 2627376

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary Other

Published : 54 Documents Claim Missing Document

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Articles

Title

E-commerce service quality: integrating e-servqual and Kano model Tahany Bisyarah Ra’fat; Rahmiati; Gesit Thabrani
Operations Management and Information System Studies Vol. 1 No. 1 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

This study aims to: (1) analyze the quality of services provided by e-commerce (2) determine the priority level of attributes for customer satisfaction. This research is descriptive research. The population of this study is the people of Padang City who have shopped more than 2 times through e-commerce. The research sample was determined based on a non-probability method and purposive sampling technique. The total sample was 330 people. The data used are primary data obtained from online questionnaires. The analytical method used is descriptive analysis. This research was analyzed using SPSS v21 software. The results of this study indicate that 17 e-servqual attributes fall into the One Dimensional category and four attributes fall into the must be category.

The influence of e-commerce trust and e-commerce satisfaction to customer loyalty on Sociolla application users Jesicha Chanhwa; Rahmiati
Operations Management and Information System Studies Vol. 1 No. 4 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

This research aims to analyze (1) the influence of e-commerce trust on customer loyalty on Sociolla online shopping application users. (2) The effect of e-commerce satisfaction on customer loyalty on Sociolla online shopping application users. The population in the study was all users of the online shopping app Sociolla and the sample in this study is Sociolla users who had shopped more than once. The number of samples in this study was 285 respondents. Data was collected through online questionnaire dissemination and data processing is collected through SPSS software. The results of this study showed that (1) e-commerce trust has a positive and significant effect on customer loyalty in Sociolla online shopping application users. (2) e-commerce satisfaction positively and significantly affects customer loyalty in Sociolla online shopping application users.

Analysis of queuing system to improve service quality in the banking sector Fina Oktafiani; Rahmiati
Operations Management and Information System Studies Vol. 2 No. 1 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i1.47

Queues are one of the problems that are always faced by a bank. The Bank must be able to provide good, fast, and precise service so that customers don’t have to wait too long. Queues occur because the level of customer arrival is greater than the level of service provided. This research was conducted at Bank 9 Jambi Branch of Bangko for five days of observation at 08.00-16.00 IWT. The purpose of this study is to analyze the performance of the queuing system used by Bank 9 Jambi Branch of Bangko and recommend the optimal queuing system for Bank 9 Jambi Bangko Branch. The result of this study indicates that the queuing system used by Bank 9 Jambi Bangko Branch is not optimal and still needs to be improved. After doing the research, the bank must increase the number of tellers from 2 to 3 tellers during peak hours (09.00-11.00 pm) while at non-peak hours it looks optimal with 2 tellers. With the addition of tellers, the target time standard by Bank 9 Jambi Bangko Branch has been met.

Interest in using electronic money: The effect of perceived ease of use, perceived usefulness, security, service features, and attitude of use Iis Naini; Rahmiati
Operations Management and Information System Studies Vol. 2 No. 2 (2022): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v2i2.71

This study aims to determine the effect of ease of use, usefulness of using technology, security, and service features on Interest to use electronic money, with usage attitude as an intervening variable. This study uses quantitative research methods. This research was conducted in the city of Padang. The population in this study were all electronic money users in the city of Padang. Determination of the sample in this study, using a non-probability sampling sample selection method. The sample that will be used as respondents from this research is as many as 580 people of Padang City who use electronic money. The results of this study indicate that ease of use has a positive and significant effect on interest to use, usefulness of using has a positive and significant effect on interest to use, safety of use has a positive but not significant effect on interest to use, service features use a positive but not significant effect on interest to use, ease of use has a positive and significant effect on attitudes to use, usefulness of use have a positive and significant effect on attitudes of use, safety of use has a positive and significant effect on attitudes of use, service features of use have a positive and significant effect on attitudes of use, attitudes of use have a positive and significant effect on interest to use.

Trust, perceived ease of use, perceived usefulness, and attitude on behavioral intention to use mobile payment Nova Meta Saputri; Rahmiati
Operations Management and Information System Studies Vol. 3 No. 3 (2023): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/omiss.v3i3.129

This study aims to test and analyze: (1) The effect of trust on attitude toward using mobile payments in Padang City. (2) The effect of perceived ease of use on attitude toward using mobile payments in Padang City. (3) The influence of perceived usefulness on attitude toward using mobile payments in Padang City. (4) The effect of perceived ease of use on perceived usefulness in Padang City. (5) The effect of trust on behavioral intention to use mobile payments in Padang City. (6) The effect of perceived usefulness on behavioral intention to use mobile payments in Padang City. (7) The effect of attitude toward using on behavioral intention to use mobile payments in Padang City. The population in this study are users of the mobile payment service in Padang City in 2023. The sample size in this study was 202 respondents. Data was collected by distributing questionnaires online and data analysis was carried out using the Smart PLS software. The results of this study indicate that all of the hypotheses are supported.

Co-Authors Adha Kurnia Sari Ahmad Fauzi Ambiyar, Ambiyar Anggun Sri Rahayu Anisa Taqwina Arief Maulana Arman Efendi Atasya Fadhilah Afifah Bayu Abiyoga Bayu Ramadhan Deby Cinthia Dedy Irfan Deta Aulia Dewi Liesnoor Setyowati Dewi, Siska Miga Difa Trevina Kinanti Edwin Musdi Elsa Rahmatillah Elvia Reza Erifka Dwi Jayanti Ernawati Ernawati Ernawati Erni Masdupi Fadhila Fitri Hamdani Fadia kalma Lailani Fajar Syah Putra Febri Silvia Fina Oktafiani Fitri Dewita Gesit Tabrani Gesit Thabrani Gusmelidawati Gusmelidawati Hanifatul Nabila Hansi Effendi Hayatunnufus Hayatunnufus Iis Naini Ika Parma Dewi Indah Zukrufa Zikra Indra Saputra Intan Witari Jesicha Chanhwa Joni Edwar Dasrita Julita Novriwanti Laila Fajri May Sarah Melda Mahniza Mudhia Khairunnisa Muhammad Adri Muhammad Imam Andikha Muharika Dewi Murni Astuti Muthia Roza Linda, Muthia Roza Mutia Putri Nabila Hendyana Nadia Putri Yenti Neneng Wahida Nindi Elisa Nisa Rahma Sari Nizwardi Jalinus Nova Meta Saputri Nova Nelsya Ariani Novrita, Sri Zulfia Oktarina, Rahmi Pertiwi Harly Putri Prima Minerva Rendyka Eliadi Rilli Putri Rosalina, Linda Rosyeni Rasyid Septi Harpina Sindi Bella Lestari Syamsul Arifin Tahany Bisyarah Ra’fat Trie Amelia Tyas Asih Surya Mentari Widia Afriyuni Yeni Elviza Febrianti Yolandafitri Zulvia Yuliana Yuliana Yuliana Zul Afriza Ningsih

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