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Pengaruh kualitas pelayanan terhadap kepuasan pengunjung di The Legend Star Park Jawa Timur Park 3 Batu Firdausi, Hilda Sabila; Alvianna, Stella; Puspawigati, Ani; 'Ulya, Ayu Fitriatul
Jurnal Pariwisata Tourista Vol. 4 No. 2 (2024): Oktober 2024
Publisher : University of Merdeka Malang

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Abstract

 This study aims to determine the effect of service quality on visitor satisfaction at The Legend Star Park, Jawa Timur Park 3 Batu. The Legend Star Park is one of the most popular tourist destinations in Jawa Timur Park 3. On weekends or national holidays it is always full of visitors. However, there is still a lack of tourist interest in visiting The Legend Star Park among other main tourist attractions in Jawa Timur Park 3. The method used in this study is a quantitative method. The research sample will be taken as many as 100 respondents from visitors who have visited The Legend Star Park. The sampling technique uses probability sampling by distributing questionnaires as a data collection instrument. To determine the answer scores on the questionnaire using a Likert scale which will be tested using statistical methods, namely validity testing, reliability testing, classical assumption testing and hypothesis testing. The results showed that there was a significant influence of service quality on visitor satisfaction at The Legend Star Park, Jawa Timur Park 3 Batu. It can be concluded that the existence of good service quality can have a positive effect on the level of visitor satisfaction. 
THE INFLUENCE OF STORYNOMICS AND TOURISM PRODUCTS ON TOURIST VISITING INTEREST IN THE RAJA PRAILIU TRADITIONAL VILLAGE, EAST SUMBA REGENCY Hidayatullah, Syarif; Alvianna, Stella; Ramu Yulia Pandarangga
Ride: Journal of Cultural Tourism and Religious Studies Vol. 2 No. 1 (2024): Vol 2 No 1
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/ride.v2i1.3576

Abstract

This research aims to analyze the influence of storynomics and tourism products on tourist interest in visiting. The research method used in this research is a quantitative method. The data collection instrument used was a questionnaire. The dependent variable in this research is the visiting interest variable and the independent variables are storynomics and tourism products in the Raja Prailiu Traditional Village, East Sumba district. The results of this research are that there is a positive and significant partial storynomic influence on tourists' interest in visiting the Raja Prailiu Traditional Village in accordance with the existing living culture. Partially, tourism products have a positive and significant effect on tourists' interest in visiting the Raja Prailiu Traditional Village. Tourism products provide a special attraction for tourists interested in visiting the Raja Prailiu Traditional Village. Based on the simultaneous test (F test) which was carried out to test whether or not there was an influence of the independent variables simultaneously on the dependent variable so that in this study storynomics and tourism products simultaneously had a positive effect on tourists' interest in visiting. Based on the results of the regression test which states that the regression coefficient value of the tourism product variable is greater than the storynomic regression coefficient value, it can be concluded that the tourism products in the Raja Prailiu Traditional Village have a dominant influence on tourist interest in visiting the Raja Prailiu Traditional Village.
THE ROLE OF LOCAL FOOD CONSUMPTION VALUE AND GASTRONOMY INVOLVEMENT IN THE SUSTAINABILITY OF SEGO TEMPONG IN BANYUWANGI REGENCY Alvianna, Stella; Amadea Permana Sanusi; Hidayatullah, Syarif; M. Chothibul Umam A; Gaga Fasarinda
Ride: Journal of Cultural Tourism and Religious Studies Vol. 2 No. 1 (2024): Vol 2 No 1
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/ride.v2i1.3609

Abstract

Sego Tempong (Nasi Tempong) merupakan makanan tradisional yang berasal dari banyuwangi. Makanan ini disajikan dengan berbagai lauk pauk, lalapan, dan sambal. Nama sego tempong berasal dari kata “tempong” yang dalam bahasa asing berarti “tamparan”. Awalnya sego tempong merupakan bekal yang dibawa masyarakat banyuwangi ke sawah. Sego Tempong biasanya disajikan dalam porsi besar, lengkap dengan lauk pauknya untuk menambah tenaga para petani yang bekerja di sawah. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh nilai konsumsi pangan lokal dan keterlibatan gastronomi terhadap keberlanjutan Sego Tempong di Kabupaten Banyuwangi. Populasi dalam penelitian ini adalah pengunjung atau wisatawan yang tertarik mencoba Sego Tempong di kabupaten banyuwangi dengan umur 17 tahun ke atas sebanyak 150 responden. Teknik analisis yang digunakan dalam penelitian ini menggunakan uji validitas, uji reliabilitas, analisis deskriptif responden, distribusi frekuensi, uji asumsi klasik, analisis regresi linier berganda, koefisien determinasi (R2), dan uji hipotesis. Hasil analisis dan pembahasan menunjukkan bahwa Nilai Konsumsi Pangan Lokal berpengaruh terhadap Keberlanjutan Sego Tempong, Gastronomi Involve berpengaruh terhadap Keberlanjutan Sego Tempong, dan variabel Nilai Konsumsi Pangan Lokal berpengaruh paling dominan terhadap Keberlanjutan Sego Tempong.
THE ROLE OF PERCIVED FLOW AS A MEDIATION IN THE RELATIONSHIP BETWEEN WEBSITE QUALITY AND ONLINE BUYING INTEREST IN TRAVEL TRANSPORTATION SERVICES IN MALANG CITY Stella Alvianna; Hidayatullah, Syarif
Ride: Journal of Cultural Tourism and Religious Studies Vol. 3 No. 2 (2025): Vol 3 No 2
Publisher : UHN IGB Sugriwa Denpasar

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Abstract

Malang City, as one of the major cities in East Java, has high market potential for the use of online transportation services (online travel). The development of digital technology has driven the increase in the use of online travel booking platforms, where website quality is an important factor in shaping user perceptions and purchasing intentions. Previous research has shown that website quality has a significant effect on perceived flow and user purchasing intentions. Based on these findings, this study aims to analyze the influence of website quality dimensions—including usability, functionality, and security and privacy—on perceived flow and online purchasing intentions among users of travel transportation services in Malang City, and to examine the mediating role of perceived flow in this relationship. This study used a quantitative approach with a cross-sectional method. A total of 33 respondents who used online travel transportation services in Malang City were sampled. Data were collected through a Likert scale questionnaire (1–5) to measure website quality, perceived flow, and online purchasing intentions. Analysis was conducted using SPSS, including validity and reliability tests, descriptive analysis, correlation, multiple linear regression, and mediation tests using the Baron & Kenny and Sobel tests. The results showed that website functionality was the most dominant factor that significantly influenced perceived flow and online purchasing intentions. Conversely, website usability, security, and privacy had positive but insignificant effects. Furthermore, perceived flow did not act as a significant mediator. Overall, improving website functionality is a top priority in strengthening the digitalization strategy for online travel services in Malang City
OPTIMIZING THE TOUR GUIDE'S PROVISION OF INFORMATION THROUGH ONLINE MEDIA: OPTIMALISASI TOUR GUIDE DALAM PEMBERIAN INFORMASI MELALUI MEDIA ON-LINE Yulianto, Irwan; Alvianna, Stella; Pandu Dinata, Krishna; Luisa Stefani, Agnes
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 6 No. 1 (2024): JUNE 2024
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/dc.V6.I1.2024.62-69

Abstract

Background: Tour guides play a crucial role during a vacation. Tour guides do more than only provide information about the tourist spots seen; they also educate foreign tourists who visit an area. The number of travel agents supplying guidance is growing, and they come in a variety of forms, including companies, institutions, individuals, and communities. Objective: This activity tries to solve marketing difficulties (by generating online marketing media) while also giving tourist training, particularly for tour guides, to community members. Method: This activity tries to solve marketing difficulties (by generating online marketing media) while also giving tourist training, particularly for tour guides, to community members. Results: The presence of a website/blog will enhance the number of users or consumers who use the services provided by the "A Day in Malang" Community in Malang Regency, East Java, Indonesia. Having a website or blog: Promotions were once limited to word-of-mouth, but with the introduction of online management, marketing has expanded. Conclusion: Tour guide techniques are improving and becoming more professional, both in terms of guiding services and POP (Tourism Operational Planning), allowing activities to be structured and directed in accordance with the schedule established or previously agreed upon.
Pengaruh Produk Wisata, Harga dan Kualitas Pelayanan terhadap Kepuasan Pengunjung di Kampung Sanan Kota Malang Wibiksana, Franciscus Xaverius; Estikowati, Estikowati; Alvianna, Stella
Jurnal Indonesia Sosial Sains Vol. 3 No. 04 (2022): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v3i04.568

Abstract

Sanan Village is one of the tourist destinations in the city of Malang. Kampung Sanan is the center of tempe processed souvenirs in Malang City. Most of the population works as tempeh craftsmen, both for production and sales. This study aims to examine the effect of the variables of tourism products, prices, and service quality on visitor satisfaction in Sanan Village, Malang City. The data collection used is by distributing questionnaires conducted online, randomly with the number of respondents collected as many as 150 respondents. Data analysis in this study used multiple linear regression. Data analysis tested whether there was a significant effect of the independent variables of tourism products, prices and service quality on the dependent variable of visitor satisfaction in Sanan Village, Malang City. From the results of data processing and research tests, it was found that the variables of tourism products, and service quality had an effect on visitor satisfaction. While the price has no effect on visitor satisfaction in Kampung Sanan. If simultaneously the three independent variables, tourism products, prices, and service quality affect visitor satisfaction. The results of this study also obtained that the service quality variable had a dominant influence on visitor satisfaction in Sanan Village, Malang City. This illustrates that visitors who visit Sanan Village are satisfied with the quality of service provided by Sanan Village.