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All Journal Jurnal Pariwisata Pesona Media Wisata Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) Jurnal Manajemen dan Kewirausahaan (JMDK) Journal of Management and Business Review Jurnal Studi Manajemen dan Bisnis Jurnal Riset Inspirasi Manajemen dan Kewirausahaan Darmabakti Cendekia: Journal of Community Service and Engagements Majalah Ilmiah Warta Dharmawangsa Journal of Community Service Jurnal Indonesia Sosial Sains Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya Jurnal Pariwisata Tourista Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Business Management Research RIDE Jurnal Pariwisata Tourista
Alvianna, Stella
Program Diploma Kepariwisataan Universitas Merdeka Malang
Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Public Health Social Sciences Transportation Other

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THE ROLE OF LOCAL FOOD CONSUMPTION VALUE AND GASTRONOMY INVOLVEMENT IN THE SUSTAINABILITY OF SEGO TEMPONG IN BANYUWANGI REGENCY Alvianna, Stella; Amadea Permana Sanusi; Hidayatullah, Syarif; M. Chothibul Umam A; Gaga Fasarinda
Ride: Journal of Cultural Tourism and Religious Studies Vol. 2 No. 1 (2024): Vol 2 No 1
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/ride.v2i1.3609

Abstract

Sego Tempong (Nasi Tempong) merupakan makanan tradisional yang berasal dari banyuwangi. Makanan ini disajikan dengan berbagai lauk pauk, lalapan, dan sambal. Nama sego tempong berasal dari kata “tempong” yang dalam bahasa asing berarti “tamparan”. Awalnya sego tempong merupakan bekal yang dibawa masyarakat banyuwangi ke sawah. Sego Tempong biasanya disajikan dalam porsi besar, lengkap dengan lauk pauknya untuk menambah tenaga para petani yang bekerja di sawah. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh nilai konsumsi pangan lokal dan keterlibatan gastronomi terhadap keberlanjutan Sego Tempong di Kabupaten Banyuwangi. Populasi dalam penelitian ini adalah pengunjung atau wisatawan yang tertarik mencoba Sego Tempong di kabupaten banyuwangi dengan umur 17 tahun ke atas sebanyak 150 responden. Teknik analisis yang digunakan dalam penelitian ini menggunakan uji validitas, uji reliabilitas, analisis deskriptif responden, distribusi frekuensi, uji asumsi klasik, analisis regresi linier berganda, koefisien determinasi (R2), dan uji hipotesis. Hasil analisis dan pembahasan menunjukkan bahwa Nilai Konsumsi Pangan Lokal berpengaruh terhadap Keberlanjutan Sego Tempong, Gastronomi Involve berpengaruh terhadap Keberlanjutan Sego Tempong, dan variabel Nilai Konsumsi Pangan Lokal berpengaruh paling dominan terhadap Keberlanjutan Sego Tempong.
THE ROLE OF PERCIVED FLOW AS A MEDIATION IN THE RELATIONSHIP BETWEEN WEBSITE QUALITY AND ONLINE BUYING INTEREST IN TRAVEL TRANSPORTATION SERVICES IN MALANG CITY Stella Alvianna; Hidayatullah, Syarif
Ride: Journal of Cultural Tourism and Religious Studies Vol. 3 No. 2 (2025): Vol 3 No 2
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Malang City, as one of the major cities in East Java, has high market potential for the use of online transportation services (online travel). The development of digital technology has driven the increase in the use of online travel booking platforms, where website quality is an important factor in shaping user perceptions and purchasing intentions. Previous research has shown that website quality has a significant effect on perceived flow and user purchasing intentions. Based on these findings, this study aims to analyze the influence of website quality dimensions—including usability, functionality, and security and privacy—on perceived flow and online purchasing intentions among users of travel transportation services in Malang City, and to examine the mediating role of perceived flow in this relationship. This study used a quantitative approach with a cross-sectional method. A total of 33 respondents who used online travel transportation services in Malang City were sampled. Data were collected through a Likert scale questionnaire (1–5) to measure website quality, perceived flow, and online purchasing intentions. Analysis was conducted using SPSS, including validity and reliability tests, descriptive analysis, correlation, multiple linear regression, and mediation tests using the Baron & Kenny and Sobel tests. The results showed that website functionality was the most dominant factor that significantly influenced perceived flow and online purchasing intentions. Conversely, website usability, security, and privacy had positive but insignificant effects. Furthermore, perceived flow did not act as a significant mediator. Overall, improving website functionality is a top priority in strengthening the digitalization strategy for online travel services in Malang City
OPTIMIZING THE TOUR GUIDE'S PROVISION OF INFORMATION THROUGH ONLINE MEDIA: OPTIMALISASI TOUR GUIDE DALAM PEMBERIAN INFORMASI MELALUI MEDIA ON-LINE Yulianto, Irwan; Alvianna, Stella; Pandu Dinata, Krishna; Luisa Stefani, Agnes
Darmabakti Cendekia: Journal of Community Service and Engagements Vol. 6 No. 1 (2024): JUNE 2024
Publisher : Faculty of Vocational Studies, Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/dc.V6.I1.2024.62-69

Abstract

Background: Tour guides play a crucial role during a vacation. Tour guides do more than only provide information about the tourist spots seen; they also educate foreign tourists who visit an area. The number of travel agents supplying guidance is growing, and they come in a variety of forms, including companies, institutions, individuals, and communities. Objective: This activity tries to solve marketing difficulties (by generating online marketing media) while also giving tourist training, particularly for tour guides, to community members. Method: This activity tries to solve marketing difficulties (by generating online marketing media) while also giving tourist training, particularly for tour guides, to community members. Results: The presence of a website/blog will enhance the number of users or consumers who use the services provided by the "A Day in Malang" Community in Malang Regency, East Java, Indonesia. Having a website or blog: Promotions were once limited to word-of-mouth, but with the introduction of online management, marketing has expanded. Conclusion: Tour guide techniques are improving and becoming more professional, both in terms of guiding services and POP (Tourism Operational Planning), allowing activities to be structured and directed in accordance with the schedule established or previously agreed upon.
Pengaruh Produk Wisata, Harga dan Kualitas Pelayanan terhadap Kepuasan Pengunjung di Kampung Sanan Kota Malang Wibiksana, Franciscus Xaverius; Estikowati, Estikowati; Alvianna, Stella
Jurnal Indonesia Sosial Sains Vol. 3 No. 04 (2022): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v3i04.568

Abstract

Sanan Village is one of the tourist destinations in the city of Malang. Kampung Sanan is the center of tempe processed souvenirs in Malang City. Most of the population works as tempeh craftsmen, both for production and sales. This study aims to examine the effect of the variables of tourism products, prices, and service quality on visitor satisfaction in Sanan Village, Malang City. The data collection used is by distributing questionnaires conducted online, randomly with the number of respondents collected as many as 150 respondents. Data analysis in this study used multiple linear regression. Data analysis tested whether there was a significant effect of the independent variables of tourism products, prices and service quality on the dependent variable of visitor satisfaction in Sanan Village, Malang City. From the results of data processing and research tests, it was found that the variables of tourism products, and service quality had an effect on visitor satisfaction. While the price has no effect on visitor satisfaction in Kampung Sanan. If simultaneously the three independent variables, tourism products, prices, and service quality affect visitor satisfaction. The results of this study also obtained that the service quality variable had a dominant influence on visitor satisfaction in Sanan Village, Malang City. This illustrates that visitors who visit Sanan Village are satisfied with the quality of service provided by Sanan Village.
The Role of Customer Satisfaction As A Mediator: The Relationship Between Product Quality, Service Quality, And Information Quality Towards Loyalty Dewi Wulan Noviasari; Syarif Hidayatullah; Ery Sulistyorini; Stella Alvianna; Ryan Gerry Patalo
Business Management Research Vol. 4 No. 2 (2025): July 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i2.16567

Abstract

The purpose of this study is to examine how product quality, service quality, and information quality affect customer loyalty, with customer satisfaction acting as an intermediary variable. This research specifically targets moisturizer products from “The Originote” through TikTok Shop. The study's population includes users of the TikTok app, though the exact number is not specified. A total of 125 respondents were sampled. A quantitative approach was employed, collecting data via surveys and interviews for primary data, alongside literature for secondary data. The analysis was conducted using multiple linear regression with two models. The findings reveal that both product quality and service quality positively and significantly influence customer satisfaction, while information quality does not have a notable effect. Additionally, product quality and customer satisfaction are shown to significantly enhance customer loyalty, whereas service quality and information quality do not. Customer satisfaction serves as a mediator that reinforces the impact of service quality and information on customer loyalty. These results underscore the significance of prioritizing product and service quality to foster customer loyalty. The implications of this research can help companies develop more effective marketing strategies, especially in utilizing the TikTok platform to boost customer satisfaction and loyalty.
Co-Authors Abdul Waris Alwin Lasarudin Amadea Permana Sanusi Anggraini, Dhita Paramita ANISA ZUHRIA SUGEHA Aprilia Rachmadian Aristanto, Eko Astuti, Widji Ayu Fitriatul Ulya Christina Sri Ratnaningsih Criswandari, Nurhumairo Choirulia Degor, Engelbertus Dewi Hermin Sutanto Dewi Wulan Noviasari Diah Widiawati Diana, Ulfa Ery Sulistyorini Estikowati Estikowati . Estikowati, Estikowati Fahmi Izzulhaq Firdausi, Hilda Sabila Franciscus Xaverius Wibiksana Gaga Fasarinda Haidar Fari Aditya Hary Hermawan Hastin Lailatul Qodriyah Ika Husnita Ike Kusdyah Rachmawati Iklima Aminatuz Zuhriah Irany Windhyastiti Irwan Yulianto Izzulhaq, Fahmi Khouruh, Umu Lasarudin, Alwin Luisa Stefani, Agnes M. Chothibul Umam A Monivca, Olivia Arina Muhammad Nurdin Pandu Dinata, Krishna Patalo, Ryan Gerry Puspawigati, Ani Ramu Yulia Pandarangga Ratnaningsih, Christina Sri Rizky, Rio RR. Ella Evrita Hestiandari sani, fitria earlike anwar Saway, Winny Virginia Sepira, Assy Setiawan, Friska Aldi Setioko, Danang Singgih Adi Pratama Surya Wahyuning Tiyas Syarif Hidayatullah Syarif Hidayatullah Umu Khouroh Whindyastiti, Irany Wibiksana, Franciscus Xaverius Widiawati, Diah Widji Astuti Wijayanti Kusumawardhani Winda Septiandari Winny Virginia Saway Winny Virginia Saway Zuhriah, Iklima Aminatuz