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All Journal Kompak : Jurnal Ilmiah Komputerisasi Akuntansi JAKU (Jurnal Akuntansi & Keuangan Unja) (e-journal) COLLASE (Creative of Learning Students Elementary Education) Grouper: Jurnal Ilmiah Perikanan EDUBIOLOCK Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Jurnal Pembangunan Perikanan dan Agribisnis Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Jurnal Media Akademik (JMA) Journal of Indonesian Primary School Jurnal Perikanan IPSSJ JIEP: Jurnal Ilmu Ekonomi dan Pembangunan Al I'tibar Jurnal Pendidikan Islam Educational Journal
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Journal : Jurnal Perikanan

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ANALISIS TINGKAT KEPUASAN NELAYAN TERHADAP FASILITAS PELAYANAN DI PANGKALAN PENDARATAN IKAN (PPI) MANGGAR BARU KOTA BALIKPAPAN Prikandhany, Dicky; Fitriyana
Jurnal Perikanan Unram Vol 16 No 1 (2026): JURNAL PERIKANAN
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jp.v16i1.1925

Abstract

The Fish Landing Base (PPI) plays a crucial role as a logistics hub and primary service provider for small-scale fishermen in Indonesia. Amid the demands of economic development and the strategic role of Balikpapan City as the gateway to the National Capital (IKN), the performance of PPI Manggar Baru must be effectively assessed to ensure optimal support for the local fisheries sector. This study aims to measure the satisfaction level of fishermen using PPI Manggar Baru and identify priorities for facility improvements. The method used is descriptive quantitative through surveys involving fishermen who use the PPI Manggar Baru services. The data were analyzed using two main techniques: the Customer Satisfaction Index (CSI) to determine the overall satisfaction index by mapping the gap between expectations (importance) and performance (reality). The analysis results show that the CSI for PPI Manggar Baru is 69.70%, indicating that the satisfaction level of fishermen falls into the "Satisfied" category. However, 30.30% still indicates dissatisfaction, caused by differences in fishermen’s perceptions of the importance of facilities and the performance provided. A key factor influencing satisfaction is that facilities considered highly important by fishermen have not met their expectations. This study recommends that the management of PPI Manggar Baru improve and enhance the facilities that are deemed important by fishermen to achieve a more optimal satisfaction level.
Co-Authors Abdunnur Agung Puji Santoso Amiruddin Ayunira, Lia Martha Bambang Indratno Gunawan Dayang Diah Fidhiani Deska Rini Fadilah Ellysa Rusdiyana Enny Adhanasti Erwiantono Firdianti, Arinda Gusti Haqiqiansyah Handoko Santoso Hardin, Aisna Helminuddin . Henny Pagoray, Henny Heru Susilo Indah Dwi Kharisma Irwan Suyatna Iwan Suyatna Juliani Kamil, Krishna Khoerudin, Muhammad Komsanah Sukarti Leni Faizah Mahesa Islamy Eka Juniar Moh Mustakim Nandang Triyana Naufal Albion Zhafran Sentanu Nur Indah Sari Octarina Hidayatus S Oktawati, Nurul Ovia Oon Darmansyah Pangesti Putri Ekasari Prikandhany, Dicky Purnomo, Eko Deni Putu Ardian Pratama Putu Ardian Pratama Putra Rafikah Rahelli, Yeti Rizali Rizky Nurliana Astuti Robi Robi Said Abdussyahid Said Abdusysyahid Salfadilah, Fatonah Sapruddin Siagian, Zulena Siti Patimah Suharno Zen SUMARNI Triana, Nova Wibowo, Yusuf Rendi Yusbowo