Article Per Year (5 Year)
p-Index From 2021 - 2026
10.302
P-Index
This Author published in this journals
All Journal Edutech MEDIA EKONOMI & TEKNOLOGI INFORMASI Techno.Com: Jurnal Teknologi Informasi Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik JSI: Jurnal Sistem Informasi (E-Journal) CommIT (Communication & Information Technology) Jurnal Penelitian Ekonomi dan Bisnis Jurnal Manajemen Atma Jaya JAIS (Journal of Applied Intelligent System) Journal of Animation & Games Studies Binus Business Review Journal of Information System JADECS (Journal of Art, Design, Art Education and Culture Studies) SISFOTENIKA International Journal Ihya' 'Ulum al-Din CogITo Smart Journal Indonesian Journal of Information System JOURNAL OF APPLIED INFORMATICS AND COMPUTING J-SAKTI (Jurnal Sains Komputer dan Informatika) IJISTECH (International Journal Of Information System & Technology) Jurnal Telematika Adimas : Jurnal Pengabdian Kepada Masyarakat ComTech: Computer, Mathematics and Engineering Applications CSRID (Computer Science Research and Its Development Journal) JE (Journal of Empowerment) Jurnal Audience Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Layanan Masyarakat (Journal of Public Service) IJISTECH Jurnal Litbang Kota Pekalongan Media Jurnal Informatika J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Manajemen Jurnal Pengabdian Masyarakat Information Technology (JPM ITech) MANGGALI JGGAG (Journal of Games, Game Art, and Gamification)
Indra Gamayanto
Universitas Dian Nuswantoro
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

Published : 108 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Binus Business Review

 1 
The Development of Innovative CRM E-Commerce: The Case of Blibli.Com Gamayanto, Indra; Christian, Henry
Binus Business Review Vol 9, No 1 (2018): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v9i1.4100

Abstract

This research discussed how e-commerce companies improve its competitiveness in the retail industry in Indonesia through innovative CRM. Blibli.com is one of the largest e-commerce companies in Indonesia that provides customers with innovative services to enhance its competitiveness with other e-commerce companies. This research also aimed to explore the strategies carried out by Blibli.com in developing its CRM. It used the 7s stages of McKinsey analytical methodology. The 7s stages of McKinsey was the excellent method of analyzing a company, regarding hard skills (Strategy, Structure, and System) and soft skills (Skill, Staff, and Style). This research finds that Blibli.com is an innovative CRM e-commerce. The analysis confirms that Blibli.com employs good strategies, structure, and system that lead to a competitive company. The company also provides training for its staffs, manages the staff and style properly. As a result, Blibli.com can widen its market, compete effectively with other e-commerce companies, and create a new market to gain big profits in the future.
Co-Authors -, Suhariyanto Abas Setiawan Abas Setiawan Abdul Syukur Achmad Wahid Kurniawan Acun Kardianawati Adriana Dina Agus Prayitno Agus Winarno, Agus Ahmad Zainul Fanani Al zami, Farrikh Alzami, Farrikh Anandatama, Dimas Haydar Angelia Dwi Ceissa Anggraini, Dinda Arief Setyayoga ARIYANTO, MUHAMMAD Arta Moro Sundjaja, Arta Moro Asih Rohmani Asih Rohmani Asih Rohmani Asih Rohmani, Asih Budi Widjajanto Budi, Setyo Christ Kurniawan , Michael Christian, Henry Daniswara Sirwenda, Alfian Bisma De Rosal Ignatius Moses Setiadi Dena Trixie Rahma Tifany Destya Khairuna Desy Dwi Prasetyowati Devi Ajeng Efrilianda Devi Purnamasari Dewi Agustini Santoso Dewi Agustini Santoso Edi Faisal efrilianda, Devi ajeng efrilianda Elok Iedfitra Haksoro Fahmi Amiq Fajrian Nun Adnan Farrikh Al Zami Farrikh Al Zami Fenny Angelina Fitri Febriani Florentina Esti Nilasari Florentina Esti Nilawati Florentina Esti Nilawati Hadi, Heru Pramono Hanny Haryanto Harini Harini Harisa, Ardiawan Bagus Henry Christian Henry Christian Herisa, Ardiawan Bagus Herman Try Maulana Herowati, Wise I Gusti Bagus Wiksuana Ibnu Utomo WM Ihya Ulumuddin, Dimas Irawan Ismanto, Ivan Iswahyudi Klavin Sanyoto , Gabriello Kurniadi, Agung Kurniawan, Michael Christ Kustiadi, Josse Kustiadi, Kustiadi Lusi Noviani Prasetyo Mailangkay, Adele B L Marjuni, Aris Maulana, Herman Try Melianie, Melianie Muhammad Naufal, Muhammad Nugraha, Alvin Satria Nugraha, Rizka Nurhana Rifki, Slamet Ikhvan Nurhindarto, Aris Pangesti, Galih Mentari Prabawaseputra, Rafael Agusto Prasetyo, Lusi Noviani Purnamasari, Devi Ramadhan Rakhmat Sani Rifki, Slamet Ikhvan Nurhana Rindang Widuri Rizka Nugraha S, Dewi Agustini Sanyoto, Gabriello Klavin Saroji Saroji Sasono Wibowo Sendi Novianto Sendi Novianto Sendi Novianto Sendi Novianto Setiawan, Aries Setyo Budi Setyo Budi Sirait, Tamsir Hasudungan Sirwenda, Alfian Bisma Daniswara Sri Winarno Sri Winarno Suharnawi Suharnawi Suharnawi Suharnawi Suharnawi Sukamto, Titien Sukamto, Titien S Sukamto, Titien Suhartini Titien S Sukamto Titien S sukamto Titien S Sukamto Titien Suhartini Sukamto Titien Suhartini Sukamto Utomo WM, Ibnu Wahid Kurniawan, Achmad Zaenal Arifin Zami, Farrikh Al