Article Per Year (5 Year)
p-Index From 2021 - 2026
9.078
P-Index
This Author published in this journals
All Journal Jurnal Riset Ekonomi & Bisnis Journal of Economics, Business, & Accountancy Ventura JMM17: Jurnal Ilmu Ekonomi dan Manajemen Media Trend: Berkala Kajian Ekonomi dan Studi Pembangunan Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Progres Ekonomi Pembangunan Briliant: Jurnal Riset dan Konseptual Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Ekonomi Pembangunan STIE Muhammadiyah Palopo Journal of Economic, Bussines and Accounting (COSTING) MITRA: Jurnal Pemberdayaan Masyarakat KACANEGARA Jurnal Pengabdian pada Masyarakat Jambura Equilibrium Journal Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas) Kumawula: Jurnal Pengabdian Kepada Masyarakat International Journal of Economics, Business and Accounting Research (IJEBAR) JASF (Journal of Accounting and Strategic Finance) Journal of Economics, Business, and Government Challenges Amalee: Indonesian Journal of Community Research & Engagement International Journal of Economics Development Research (IJEDR) PARETO : Jurnal Ekonomi dan Kebijakan Publik Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL IDEI: Jurnal Ekonomi & Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat Oeconomicus Journal of Economics Jurnal Pengabdian kepada Masyarakat Nusantara Nusantara Science and Technology Proceedings Jurnal Ekuilnomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Serambi Abdimas KARYA: Jurnal Pengabdian Kepada Masyarakat Unram Journal of Community Service (UJCS) JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) COVIT Journal Of Human And Education (JAHE) JDEP (Jurnal Dinamika Ekonomi Pembangunan) Journal of Economics Development Issues Journal of Community Service JAPI: Jurnal Akses Pengabdian Indonesia Curve Elasticity: Jurnal Pendidikan Ekonomi Literasi: Jurnal Pengabdian Masyarakat dan Inovasi Eduvest - Journal of Universal Studies e-Jurnal Apresiasi Ekonomi Engagement: Jurnal Pengabdian Kepada Masyarakat Management Analysis Journal eJEBA Jurnal Ekonomi dan Studi Pembangunan (JESP)
Martha Hendrati, Ignatia
Department Of Economic Development, Faculty Of Economic And Business, Universitas Pembangunan Nasional “Veteran” Jawa Timur
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

Published : 72 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Management Analysis Journal

 1 
The Influence of Trust and Service Quality on Loyalty trought Satisfaction as Mediator for BRImo Users Adinda Putri Kusuma Dewi; Ignatia Martha Hendrati; Wiwik Handayani
Management Analysis Journal Vol. 13 No. 4 (2024): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v13i4.17045

Abstract

This study aims to ascertain how loyalty among BRImo mobile banking users in Sidoarjo is impacted by customer satisfaction and trust. The study looks at how customer satisfaction and trust affect loyalty among BRImo mobile banking users in Sidoarjo. In this study, 121 BRImo mobile banking users were chosen as a sample utilizing the random sampling technique. This study employs a quantitative approach, with primary data obtained from surveys that were given to participants. The Smart-PLS program uses multiple linear regression for data processing and analysis. The study's findings demonstrate that, both directly and indirectly, the service quality variable significantly and favorably affects loyalty among Sidoarjo's BRImo mobile banking customers. Loyalty among BRImo mobile banking users is not positively and significantly impacted by trust. However, among Sidoarjo's BRImo mobile banking users, The construct of trust exerts a beneficial and discernible influence on loyalty, operating through the conduit of satisfaction. This research provides a foundation for further research on customer loyalty in the financial technology sector and highlights the importance of an integrated approach to customer satisfaction, trust, and service quality.
Co-Authors Abisag Indah Itamary Achmad Room Fitrianto Adinda Putri Kusuma Dewi Aditia, Nuril Nadia Agustin, Dita Nia Alifvia Putri Arissyiah Andi Galih Waskito Anis Fitria Utami Anisa Fitria Utami Aprilianti, Hera Asmara, Kiky Aysah, *Irma Nur Ayu Larasati Budi Setyo Utomo Burhan Abel Taqi Cahyani, Syaharani Christian Thomas Soenarko Cindy Fatikha Sari Datau, Noufaldo Rahmatullah Denanta Mardian Nugraha Dewanti, Francisca Galuh Dianty, Septy Ayu Diny, Sakinah Mulia Dwi S., Yunita Eko Purwanto Ersalia Shifa Ramadhani Hadi Sumarsono Hanum Prawita Lestari Hery Pudjo Prastyono Hilda Khuzaifah Imam Mukhlis Indira Tunjung Putih Irma Eka Yuanasari Irma Sulistia Dewi ISTIYANI ISTIYANI Jalaluddin Iman Rahadianto Jeniper Indah Pandiangan Jesica Karindra Agustia Kamala Nailil Muna Kamila, Dhea Amelia Putri Kiki Asmara Kiki Asmara Kiky Asmara Kirana, Erghana Kanza Laksono Trisnantoro Liestiawan, Irfandi Mahani, Khadijah Mei Retno Adiwaty Mochamad Muchson Mohammad Wahed Mohammad Wahed, Mohammad Muhadjir Anwar Muhammad Fauzan Nadia Afny Zuraida Nugraha, Dwiki Andreansyah Nugrahani, Ajeng Putri Nugroho, Moch Erik Nur Aisyah, Naflah Azmi Nur Latifah Nuruni Ika Kusuma Wardhani Nuruni Ika Kusuma Wardhani Nuruni Ika KW Odelia, Evi Maya Özlem Sökmen Gürçam Prasetya, Shinta Rifianing Putra Perdana Putra Perdana Razaktania Widodo, Ashilah Rifqi Darmawan Romawati, Amelya Sandy Ryan Firmansyah Saragih, Aulia Anggi Lestari Sebastiana Viphindrartin Shinta Khusnatul Fadilah Sishadiyati Sri Muljaningsih Sugeng Hadi Utomo Sugeng Purwanto Sugeng Purwanto Sukesi . Sulistyo, Desy Ari Tito Widiandaru Wedari, Maharani Sri Wirya Wardaya Wirya Wardaya Wiwik Handayani Wiwik Handayani Zuraida, Nadia Afny