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All Journal e-Journal BUDIDAYA PERAIRAN Jurnal Sains dan Teknologi JURNAL ILMU HEWANI TROPIKA (JOURNAL OF TROPICAL ANIMAL SCIENCE) AGRICOLA Sebatik Best Journal (Biology Education, Sains and Technology) ZIRAA'AH MAJALAH ILMIAH PERTANIAN Jurnal Abdimas Kartika Wijayakusuma Indonesian Community Journal Journal Liaison Academia and Society Jurnal Pengabdian West Science Abdi Wina : Jurnal Pengabdian Kepada Masyarakat Universitas Kristen Wira Wacana Sumba Jurnal Agro Nusantara Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK) West Science Interdisciplinary Studies West Science Interdisciplinary Studies Riwayat: Educational Journal of History and Humanities
Leni Handayani
Universitas Darwan Ali
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Journal : Riwayat: Educational Journal of History and Humanities

 1 
Effect of Trust, Quality of Service to Jne Express Consumer Satisfaction in Sampit District, Kotawaringin Timur District Hayati*, Sari; Andriyati, Yuli; Handayani, Leni
Riwayat: Educational Journal of History and Humanities Vol 7, No 1 (2024): Januari, History of Education, and Social Science
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i1.37217

Abstract

The purpose of this study was to determine the factors that influence consumer satisfaction with JNE Express freight forwarding services in Sampit District, Kotawaringin Timur. District, in the study of 100 people using the Slovin formula. By using the Accidental Sampling method. With the provisions of the data analysis in this study is quantitative using multiple linear regression method and the data is analyzed using the SPSS V.23 program. Based on the results of this study indicate that Trust and Service Quality significantly influence Consumer Satisfaction in JNE Express freight forwarding services in Sampit District, Kotawaringin Timur Regency. Simultaneously the independent variable (Trust and Service Quality) significantly influences the dependent variable (Customer Satisfaction) on JNE Express freight forwarding services in Sampit District, Kotawaringin Timur Regency. R Square value of 0.571 or 57.1% means the variable Customer Satisfaction is influenced by the Trust and Quality of Consumers while the remaining 42.9% is influenced by other variables not used in this study.
Co-Authors Abdul Hafizan Ilmani Adellini, Marcellina Adetrya, Dirga Adrial Falahi Aina, N. Ambarwati, Kiki Andriyati, Yuli Ardany, Merry Arumugam, Nalini Azahra, Nova Darweni, S. Dedi, Ahmad Depi Rusda Dibisono, M. Yusuf Diki Kurniawan Endro Yuwono Erang, Bahalap Ricardo Ghania, Miftahul Gusliany, Gusliany Habibie, Dian HASANAH, SITI NURUL Hayati*, Sari Husin Iftisar Rozikin Irawan, Doni Iyusnizar, Iyusnizar Julyanto, Leo Jun, Samuel Lastari, Linda Luvita Anggraini M. Gazali Rahman Maratawan, Guru Masdewani Masitah, Tina Herianty Mohd Suhaimi, Nurul Aisyah Binti Muhammad Ridwan Ning Iriyanti Nomi Noviani Ova Novi Irama Pakpahan, Sartika Putra, D.A.W. Reni Reni Rio, A. Rukmini Rukmini Rustiana Widaryati Sari Hayati Sari, Masita Septiani, G. Shita Tiara Sigit Mulyanto Siswanto Siswanto Sitompul, Ralando Sri Murniyanti Sri Wahyuni SUDARMAJI SUDARMAJI Tampubolon, Lukman Wahyudi, Denny wahyuni wahyuni Winarti, Lili Yuli Andriyati