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All Journal Jurnal Pembangunan Wilayah dan Kota Ekonomi Bisnis Gadjah Mada International Journal of Business JURNAL ILMU PEMERINTAHAN Jurnal Manajemen Pelayanan Publik Jurnal Maneksi (Management Ekonomi Dan Akuntansi) AdBispreneur MBR (Management and Business Review) JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) Scientific Journal of Reflection : Economic, Accounting, Management and Business Owner : Riset dan Jurnal Akuntansi Moderat JURNAL LENTERA BISNIS Kumawula: Jurnal Pengabdian Kepada Masyarakat Jurnal Pendidikan dan Konseling PERSPEKTIF Ilomata International Journal of Management Jurnal Ilmiah Manajemen Kesatuan Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Kebijakan: Jurnal Ilmu Administrasi MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Ilomata International Journal of Management Bahtera Inovasi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Journal of Sumatera Sociological Indicators Jurnal Penelitian Pendidikan Indonesia JURNAL MANAJEMEN DAN BISNIS INDONESIA
R. Anang Muftiadi
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Padjajaran
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Social Sciences Transportation Other

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The Mediating Effect of Perceived Usefulness in the End-User Computing Satisfaction Model on Online Transportation User Satisfaction Salsabila, Nardina; Muftiadi, Anang; Arifianti, Ria
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4382

Abstract

The rapid growth of online transportation services in Indonesia has significantly reshaped urban mobility by offering greater convenience and efficiency. However, persistent issues such as system inaccuracies, usability problems, and information quality may affect user satisfaction. This study investigates the determinants of user satisfaction with an online transportation application by integrating the End-User Computing Satisfaction framework and the Technology Acceptance Model (TAM), with perceived usefulness serving as a mediating variable. A quantitative approach was applied using data collected from 390 active Maxim users in the Greater Jakarta area between January and March 2025. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The results indicate that perceived usefulness has a strong and significant effect on user satisfaction. Accuracy, ease of use, and content quality significantly influence perceived usefulness, while timeliness and format do not. Furthermore, accuracy, ease of use, timeliness, and format directly affect user satisfaction, whereas content does not show a significant direct effect. These findings imply that online transportation providers should prioritize system accuracy, usability, timely information delivery, and interface design to enhance perceived usefulness and user satisfaction, thereby strengthening their competitive position.
Analisis Gaya Kepemimpinan Manajer Internasional (Jepang) Dan Manajer Nasional (Indonesia) Pada Departemen Steel PT. Hanwa Indonesia Priyanka, Ellissa; Raharja, Sam’un Jaja; Muftiadi, Anang
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 12 No. 4 (2023)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v12i4.1937

Abstract

Every leader in an organization has a different leadership style based on background and cultural beliefs which will determine the effectiveness of an organization. Therefore, this research aims to analyze the leadership styles of international managers (Japan) and national managers (Indonesia) in the Steel Department of PT. Hanwa Indonesia along with related factors, obstacles and opportunities encountered by each leader as well as how each leader faces obstacles and opportunities and makes adjustments to achieve company goals. This research uses a qualitative research method with data collection techniques through related literature and interviews with the resource person, one senior manager of the PT Steel Department. Hanwa Indonesia who comes from Japan and one manager who comes from Indonesia as well as several local employees who have worked for more than three years. The data analysis technique uses data validity and reliability methods which are tested through a triangulation process. The results of this research show that the leadership styles of international managers (Japan) and national managers (Indonesia) in the Steel Department of PT. Hanwa Indonesia is a democratic leadership style that is supported by the ability to learn from the experience and interpersonal skills of each leader and the cultural values and traditions of Japan and Indonesia. Obstacles in leading lie in differences in cultural backgrounds involving language and habits. Therefore, each leader seeks to develop cultural sensitivity by learning and understanding their respective language and culture and using their interpersonal skills to guide and facilitate change efforts.  
Co-Authors Abdullah Togar Siagian Achsanul Qosasi Ahmad Buchari Ahmad Buchari Ahmad Buchari Alamsah, Untung Alfatiha, Raja Ainaya Amalia Saniy Soeprapti, Rizki Arbi Abdul Kahfi Arianis Chan Arifianti, ⁠Ria Asmaul Husna Avia, Muhammad Dusthin Putra Azwar ⁠Ria Arifianti Bintarsih Sekarningrum Dhifan Fadhilah Rizky Nurhadi Dian Fordian Dwiputra, Muhammad Faishal Akbar Dyana, Dyana Egar Surya Eka Nurcahya Eka Nurcahya Eka Nurcahya Eka Putri, Zeni Emma Rochima Erna Maulina Erwin Permana Fauziah, Syifa Aulia Girda Aulia Rishyadi Hasan Farisi Healthy Nirmalasari Indiani, Dini Iwan Sukoco Lina Auliana M. Rizal Margo Purnomo Margo Purnomo Mariana Marselina, Mariana Mohammad Benny Alexandri Muhamad Alvi Irpansyah Muhamad Rizal Muhamad Rizal nunung runiawati Pekerti, Ayu Permata Priyanka, Ellissa Raharjo, Vania Sekarayodya Raja Ainaya Alfatiha Ria Arifianti Rivani . Rivani Rivani Salsabila, Nardina Salwa Nurfaiziya Sam'un Jaja Raharja Sapulette, Militcyano Samuel Suwandi, Imam Teguh Santoso Tetty Herawaty Tradiga Nur Aziz Aziz Ulyses Sitompul Untung Alamsah Yoga Putut Afandi