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Firman Hidayat
Stikes Bhamada Tegal, Jl. Cut Nyak Dhien No.16 Kalisapu Slawi Kab. Tegal
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Journal : Management and Economics Journal (MEC-J)

 1 
Effect of service quality against visitor loyalty through visitor satisfaction Hidayat, Firman; Asnawi, Nur
MEC-J (Management and Economics Journal) Vol 3, No 2 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (568.768 KB) | DOI: 10.18860/mec-j.v3i2.6465

Abstract

The success of a government intention is to the satisfaction of the community about the service provided by the intense, the quality of service, satisfaction, and validity are important aspects that must be considered so that government institutions can be considered successful in serving the community. The purpose of this study was to determine the direct effect of service quality on visitor satisfaction and visitor loyalty and the influence of visitor satisfaction on visitor loyalty and the influence of service quality on visitor loyalty through visitor satisfaction. From this background this research was carried out with the title "The Effect of Service Quality on Visitor Loyalty Through Visitor Satisfaction. (Study at Banyuwangi Public Service Mall, East Java) ".This study uses a quantitative approach, the sample in this study was 181 respondents. Data collection with questionnaires, interviews, and documentation. The data analysis technique used in this study is Partial Least Square (PLS).From the results of the study showed that there is a direct effect of service quality on visitor satisfaction and visitor loyalty, there is a direct influence of visitor satisfaction on visitor loyalty and there is an indirect effect of service quality on visitor loyalty through visitor satisfaction at the Banyuwangi public service mall.Keywords: Service Quality, Visitor Satisfaction, Visitor Loyalty
Co-Authors Abda, Gusnadi Abrori, Abrori Adelweis, Dinda Shafa Adzania Aghitsnillah, Nuro Qolbi Agus Budianto Akhmad Farid Akhmad Jazuli Al Farrosi, Faisholul Umam Aldri Frinaldi Alfarizi, Rois Aminuyati Amir, Yusnaweti Andy Hardianto Anggraeni, Feny Dwi Angkatno, Angkatno Apri Dwi Astuti Aprilia Kumala Dewi, Novi Ardani, Aliefia Miftakhul Arif Rakhman Arifin, Mochammad Iqbal Aruhi, Nasarudin Azwar, Zainal Bahar, Muchlis Bakhtiar, Syarifudin Budi Anna Keliat Dasman Lanin Deni Irawan, Deni Dewi, Novi Aprilia Kumala Diana Permatasari, Eka Dwi Anggraeni, Feny dwi purwanto Ekariani, Alfiah Ena Marlina Faturrohman, Yusuf Enril Fazira, Yefnika Felissa, Gita Shafa Firstikara, Ghania Callysta Hernawati Hernawati Hery Kresnadi Ida Ayu Putu Sri Widnyani Ida Rosnidah Ikaputera Waspada, Ikaputera Indira SNJ, Falentiana Junaedi, Abdus Salam JUWENAH JUWENAH Khairunnisa Khairunnisa Khodijah Khodijah Kuswoyo, Fitria Saphira Laksana Hendra Pamungkas, Agung Laksani, Mertiara Ratih Terry Lutfiana, Sofi Ma'rifani Fitri Arisa Maharani, Lulut Ernin Maulana, Mayasari Maulana, Yono Mayasari Mayasari, Mayasari Meria Zakiyah Alfisuma Milantara, Noril Mudakir, Farni Mulyatno, Roni Muryani, Susi Mustikasari Mustikasari Naskiroh, Naskiroh Nexvia, Cinta Marshanda Nur Asnawi Nurhidayah, Ariska Nurqolbiyah, Dina Ocvando, Khovadli Pamungkas, Agung Laksana Hendra Pangestu, Sinta Dewi Pawestri, Nanda Ayu Permatasari, Eka Diana Pramesti, Rahma Aulia Pramita Widodo, Yessy Prihatna, Nandang Purnawati, Yuliesi Putri Sabilla, Ghina Qodriani, Laela Ramlah Puji Astuti Rembrandt, Rembrandt Rheinjannie, Addiesty Amartha Rimi Gusliana Mais Ririn Widyastuti Wulaningsih Rivai, First San Hendra Rosyid, Nur Muhammad Roushan, Muhammad Evik Safitri, Talitha Aulia Nadifah Salsabila, Dilla Cipta Saputra, Rajib Saputra, Rizki Saputri, Wahyu Dwi Setyaningrum, Ikawati Sigalingging, Fery Kurniawan Silvia, Farah Faiqotus Sri Wilujeng, Eka Wahyu Subrata, Eko Suryani Suryani Susanto, Wigyo Susilastri, Susilastri Syamsiati . Teguh Haria Aditia Putra Toto Suharjanto Umar, Genius Utami, Dita Berliana Utami, Septy Diah Waluyo Sejati Watemin Wibowo, Nurhakim Yudhi Widhiastuti, Ratna Widianto, Rafif Widodo, Yessy Pramita Winarti Winarti Winda Wulandari, Winda Wisnu Widyantoro Yudhi Wibowo, Nurhakim Yumarni, Yumarni