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All Journal Jurnal Manajemen dan Agribisnis Jurnal Bisnis dan Ekonomi MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Fokus Bisnis Managament Insight: Jurnal Ilmiah Manajemen Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal MIX : Jurnal Ilmiah Manajemen Jurnal Ekonomi dan Bisnis Islam JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Jurnal Manajemen Kewirausahaan Jurnal Manajemen Jurnal E-Bis: Ekonomi Bisnis Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi (JIMMBA) Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam Jurnal Ekonomi dan Teknik Informatika International Journal of Applied Finance and Business Studies Proceedings Series on Social Sciences & Humanities Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi Jurnal Manajemen dan Kewirausahaan Journal of International Conference Proceedings El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam IEFBR: Islamic Economics, Finance, and Banking Review JER JCSE: Journal of Community Service and Empowerment Journal of Ekonomics, Finance, and Management Studies Pengabdian Kepada Masyarakat Indonesia SEAN (ABDIMAS SEAN)
Riptiono, Sulis
Universitas Putra Bangsa
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Pengaruh Customer Experiental Quality, Destination Image dan Novelty Seeking Terhadap Revisit Intention dan Customer Satisfaction sebagai Variabel Mediasi : Studi pada Konsumen Beranda Eatery Kebumen Hengki, Hengki; Riptiono, Sulis
Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi (JIMMBA) Vol. 5 No. 3 (2023): JIMMBA
Publisher : LP3M Universitas Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/jimmba.v5i3.614

Abstract

The purpose of this study was to analyze the effect of customer experiential quality, destination image and novelty seeking on revisit intention and customer satisfaction as mediating variables. Respondents in this study were 100 consumers of Beranda Eatery Kebumen. This study used descriptive and statistical analysis methods with the help of the SPSS 22 program. Statistical analysis used in this study were validity tests, reliability tests and path analysis. The results of this study indicate that customer experiential quality, destination image, and novelty seeking partially affect customer satisfaction and revisit intention. Customer satisfaction mediates the relationship between customer experiential quality, destination image, and novelty seeking towards revisit intention among consumers at Beranda Eatery Kebumen.
Menguji Niat Konsumen untuk Menggunakan E-Wallet Go-Pay dengan UTAUT Model Anwar, Moh. Rosikha; Riptiono, Sulis
Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi (JIMMBA) Vol. 5 No. 5 (2023): JIMMBA
Publisher : LP3M Universitas Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/jimmba.v5i5.629

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh performance expectancy,effort expectancy, social influence, facilitating condition dan attitude sebagai variabel mediasi pada behavioural intention. Responden pada penelitian ini adalah pengguna e-wallet gopay di Kebumen berjumlah 100 orang. Penelitian ini menggunakan metode analisis deskriptif dan statistika dengan bantuan program SPSS 25. Analisis statistik yang digunakan dalam penelitian ini adalah uji validitas, uji reliabilitas dan analisis jalur. Hasil penelitian ini menunjukkan bahwa performance expectancy dan facilitating condition berpengaruh terhadap attitude semetara effort expectancy dan social influence tidak berpengaruh terhadap attitude,dan performance expectancy, effort expectancy, social influence, facilitating condition, dan attitude berpengaruh terhadap behavioural intention, attitude berperan sebagai full mediasi pada hubungan performance expectancy dengan behavioural intention, dan berperan sebagai part mediasi pada hubungan effort expectancy, social influence, dan facilitating condition pada pengguna e-wallet Gopay di Kebumen.
The mediating role of job satisfaction in the relationship between ethical leadership and person-job fit on teacher performance at SMK Taruna Abdi Bangsa Winong Fardani, Irvan; Riptiono, Sulis
International Journal of Applied Finance and Business Studies Vol. 13 No. 2 (2025): September: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v13i2.389

Abstract

This study examines the effects of person-job fit and ethical leadership on teacher performance using job satisfaction as a mediating variable. This study is motivated by the phenomenon of suboptimal teacher performance in vocational high schools, which is thought to be influenced by the principal's leadership style and the suitability of the teacher's role to his job. The purpose of this study is to determine the direct and indirect effects of ethical leadership and person-job fit on teacher performance, with job satisfaction as a mediator. SEM-PLS is used to analyze the quantitative approach and questionnaire used in the study, which was conducted at SMK Taruna Abdi Bangsa. The sample in this study amounted to 31 teachers selected through a total sampling technique. The research findings indicate that ethical leadership and person-job fit have a significant influence on teacher performance and job satisfaction. However, work happiness does not operate as a mediator in the relationship between ethical leadership or person-job fit and teacher performance, and it has no appreciable effect on teacher performance. The study emphasizes the significance of leadership and job alignment in improving teacher performance, even though job satisfaction is not a useful mediator in this situation. The implications of this research are expected to be a reference for school management in developing strategies to improve teacher performance through ethical leadership and teacher placement according to their expertise.
Gastronomic Tourism in Central Java: Examining The Antecedents of Tourist Revisit Intention Amini, Dwi; Riptiono, Sulis; Setyawati, Harini Abrilia; Rhamdhani, Intan Muliana
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 3 (2025): JABM Vol. 11 No. 3, September 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.3.1077

Abstract

Background: Gastronomic tourism is gaining traction and is recognized as a strategic dimension of destination marketing in the digital age. Therefore, examining the factors that shape tourists' revisit intentions is crucial for researchers and destination managers.Purpose: This study examines how influencer marketing reviews shape revisit intentions by incorporating social media engagement, influencer trust, and gastronomic experiences within an empirical model framework.Methodology: This quantitative study involved 440 tourists who had experienced gastronomic tourism in Central Java. Data were collected through questionnaires administered to visitors during their trips, employing a convenience sampling approach, and subsequently analyzed using SEM-AMOS.Finding: The results indicate that influencer marketing reviews play an important role in increasing social media engagement, trust, and intention to revisit but are not significant for gastronomic experience. In addition, gastronomic experience and trust in influencers are proven to be significant for the intention to revisit, while social media engagement is not significant. Gastronomic experience has the greatest influence on increasing repeat visits by tourists to gastronomic tourism.Conclusion: Tourist intention to revisit gastronomic tourism can increase owing to the influence of influencer marketing reviews, trust in influencers, and gastronomic experience. Additionally, reviews from influencers are significant for social media engagement and trust in influencers.Originality/value (state of the art): This research provides knowledge and adds insight into the intention to revisit Gastronomic Tourism, especially in Central Java. Keywords: gastronomic experience, influencer, social media, revisit intention, heritage  
Escalating the Tourist Revisit Intention on the Heritage Destination with the Memorable Tourism Experiences Saryatun, Saryatun; Riptiono, Sulis; Nur Azizah, Siti; Muliana Rhamdhani, Intan
MIX: JURNAL ILMIAH MANAJEMEN Vol 14, No 2 (2024): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2024.v14i2.012

Abstract

Objectives: The objective of this research is to investigate the tourists' revisit intention at heritage destinations by testing memorable tourism experiences, destination image, and tourist satisfaction as predictors.Methodology: The heritage destination studied was the Borobudur temple involving a sample of 330 tourists taken using a convenience sampling technique. Data were processed and analyzed using SEM-AMOS.Finding: The results of this research prove that not all components of memorable experience are proven to be significant on destination image, satisfaction, and revisit intention. Destination image can be predicted by the variable’s novelty, local culture, meaningfulness, involvement, and knowledge, while hedonism is not significant. Satisfaction can be predicted by hedonism, novelty, refreshment, meaningfulness, knowledge, and destination image, while local culture and involvement are not significant. Revisit intention is predicted by novelty, local culture, involvement, knowledge, and satisfaction, while hedonism, refreshment, meaningfulness, and destination image are not significant.Conclusion: findings from this research show that local culture is the dominant variable in determining destination image, and novelty is the antecedent that has the greatest influence on satisfaction and revisit intention at heritage destinations.   
The Effects of Consumption Value, Environmental Concerns, And Consumer Attitudes Towards Consumer Purchase Intentions of Electric Cars Riptiono, Sulis
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 1 (2022): JABM Vol. 8 No. 1, Januari 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.1.23

Abstract

This study aimed to investigate the effects of consumption values, environmental concerns, and consumer attitudes towards consumer purchase intentions of electric cars. This research was conducted in Central Java, using 220 samples taken using purposive sampling technique. The analysis used with SEM-AMOS version 24. Based on the results of the study, the consumption value represented by social value variables, functional value quality and epistemic value revealed that social value and epistemic value can have an influence on environmental concern, while functional value quality is not able to provide influence on environmental concern. In addition, this study also revealed that the environmental concern variable is a major predictor of increasing consumer attitudes towards green products, but it does not have an effect on consumer purchase intentions. Furthermore, consumer attitudes towards green products are key in increasing consumer purchase intentions for electric cars. Keywords: consumption value, attitude, purchase intention, green products, electric car
The Effects of Religiosity, Trust, Intimacy Toward Commitment and Customer Loyalty at Shariah Microfinance Rhamdhani, Intan Muliana; Riptiono, Sulis
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 2 (2023): JABM Vol. 9 No. 2, Mei 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.2.492

Abstract

Customer loyalty is a crucial element of the goals achieved in every business. Companies must provide excellent service to increase customer loyalty. Thus, developing a theoretical model with empirical evidence related to customer loyalty to Islamic banks in Central Java is necessary. Self-administered questionnaires were used to collect the data. The study was conducted in Central Java by involving 230 shariah microfinance customers as respondents who were taken by purposive sampling. The data were analyzed using a structural equation model with AMOS (SEM-AMOS). The results of the study indicate that all hypotheses are accepted. Religiosity, trust, and customer intimacy can increase customer commitment and loyalty to services. Religiosity is a crucial antecedent that can increase commitment, while the variable that has the most considerable influence on increasing customer loyalty in shariah microfinance is customer commitment. Keywords: customer intimacy, loyalty, religiosity, shariah microfinance, trust
Pemasaran Digital dan Customer Relationship Management: Upaya Meningkatkan Kemampuan UMKM dalam Membangun Relasi Pelanggan Riptiono, Sulis
JCSE: Journal of Community Service and Empowerment Vol. 6 No. 1 (2025): JCSE April 2025
Publisher : LP3M Universitas Putra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32639/sgm19c75

Abstract

This Community Service activity aims to improve the understanding and skills of Micro, Small, and Medium Enterprises (MSMEs) in utilizing digital marketing and implementing Customer Relationship Management (CRM) as a strategy to strengthen customer relationships and improve business performance. The training was conducted through a lecture method for 30 participants, covering an introduction to digital marketing, strategies for utilizing social media, and implementing customer data-based CRM. The results of the activity showed a significant increase in participants' abilities in using social media platforms for promotions, conducting digital interactions with consumers, and managing and analyzing customer data in a more structured manner. Overall, this activity has made a positive contribution to MSMEs in facing competition in the digital era. This training is expected to be the first step for MSMEs to continue developing technology-based marketing strategies and implementing CRM sustainably in their business operations.
Building Loyalty through Trust: The Role of Sharia Compliance, Satisfaction, and Service Quality at Muhammadiyah Amanah Sumpiuh Hospital Hernandes, Crodia; Riptiono, Sulis
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1599

Abstract

This study aims to analyze the influence of Hospital Syariah Compliance, Patient Satisfaction, and Service Quality on Patient Loyalty, with Patient Trust as a mediating variable. The background of this study is based on the importance of integrating Islamic values in healthcare services to build long-term relationships with patients, especially in sharia-based hospitals. The study was conducted at Muhammadiyah Amanah Sumpiuh Hospital involving 263 patient respondents who had received services at least twice. The method used is a quantitative approach with Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis using SmartPLS-4 software. The results show that Hospital Syariah Compliance, Patient Satisfaction, and Service Quality have a significant effect on Patient Loyalty, both directly and indirectly through Patient Trust. Trust is proven to mediate the relationship between the three exogenous variables on loyalty, with full mediation on the relationship between service quality and sharia compliance on loyalty, and partial mediation on the path of satisfaction on loyalty. The conclusion of this study confirms that trust is a key element in shaping patient loyalty, especially in the context of hospitals based on Islamic values.
THE ROLE OF MARKETING AMBIDEXTERITY TO UPSCALING SME’S BUSINESS PERFORMANCE Alya Nisa Ramadani; Sulis Riptiono; Sigit Wibawanto
Jurnal Manajemen dan Kewirausahaan Vol. 27 No. 1 (2025): MARCH 2025
Publisher : Management Study Program, Faculty of Business and Economics, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmk.27.1.43-52

Abstract

This study aims to examine entrepreneurship orientation, online marketing capability, and marketing ambidexterity on fashion business performance in SMEs in Central Java. A total of 230 fashion business owners selected using a simple random sampling technique were involved in this study. Data were analyzed using SEM-Amos. The study's results indicated that marketing ambidexterity represented by market-driving orientation was significant to fashion business performance. In contrast, market-driven orientation was not proven to influence business performance. In addition, marketing ambidexterity was influenced by online marketing capability. Furthermore, the other factors that could improve SME fashion business performance are entrepreneurship orientation and online marketing capability. Although entrepreneurship orientation was significant toward business performance, it did not influence online marketing capability. The implication of this study is that SME businesses should take a business approach that focuses on understanding and fulfilling customer needs and desires by optimizing online marketing capabilities and paying attention to entrepreneurship orientation.
Co-Authors Alayya Maghfiroh Alfi Nurul Hikmah Alya Nisa Ramadani Amini, Dwi Anggun Ma'rifatun Anwar, Moh. Rosikha Atsnaul Chusna Ayu Wulandari Baehaqi, Muhammad BARIYAH, BARIYAH Cucu Andita Widya Dewi Noor Susanti Dewi Noor Susanti Faizah, Eva Zahrotul Faizah, Sayyidatul Fardani, Irvan Fauzi Nurohman Fitria Styarini Gunarso Wiwoho Gunarso Wiwoho Harini Abrilia Setyawati Hengki Hengki Hengki Hengki Hernandes, Crodia Hikmah, Alfi Nurul Ifa Noviatun Irfan Helmy Laili Yuntafi’ah Lusiana Safitri Ma'rifatun, Anggun Maghfiroh, Alayya Melinda Sukma Muhammad Baehaqi Muliana Rhamdhani, Intan Nawawi, Syukron Nuraini, Rizky Alifah Perdani, Putrilia Putrilia Perdani Ragil Setya Cahyono Raharjo, Nanang Ismail Rani Rizkia Rominingtyas Saryatun Saryatun Saryatun Saryatun Saryatun, Saryatun Sigit Wibawanto Sigit Wibawanto, Sigit Siti Nur Azizah Siti Nur Azizah, Siti Susanto, Rakhmat Syaputri, Hani Shella Syukron Nawawi Umul Latifatul Munwaroh Utami, Susilo Putri Widya, Cucu Andita Yordan Hermawan Apidana