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All Journal Attoriolong Jurnal Teknik Kimia OPERATION EXCELLENCE: Journal of Applied Industrial Engineering ITEj (Information Technology Engineering Journals) Jurnal Manajemen Pendidikan Chemistry Indonesian Journal of Chemical Research Jurnal Samudra Ekonomi dan Bisnis Walasuji : Jurnal Sejarah dan Budaya Jurnal Teknik Industri Terintegrasi (JUTIN) Academia Open Indonesian Journal of Industrial Engineering & Management Juminten : Jurnal Manajemen Industri dan Teknologi Industrika : Jurnal Ilmiah Teknik Industri JRMB (JURNAL RISET MANAJEMEN & BISNIS) JEKKP (JURNAL EKONOMI, KEUANGAN DAN KEBIJAKAN PUBLIK) Indonesian Journal of Innovation Studies Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE Journal Industrial Engineering and Management (JUST-ME) Silvarum IIJSE
Iriani Iriani
Fakultas Teknologi Industri, Jurusan Teknik Industri, Univesitas Pembangunan Nasional ”Veteran” Jawa Timur, Jl. Rungkut Madya Surabaya 60294
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Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

 1 
Performance measurement analysis using the performance Prism and objective matrix: a case study of KPUD Tani Wilis Harsys, Benaya; Iriani, Iriani
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 3 (2024): OE November 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i3.123

Abstract

Performance is one the critical aspect in every company or business that needs to be considered. However, a common issue encountered is that companies often fail to accurately assess their business performance. Inaccurate performance measurements result in a lack of continuous improvement in productivity and instead negatively impact the overall performance quality, thereby influencing revenue growth. This research focuses on key performance indicators (KPIs) that deviate from the standards set by KPUD 'Tani Wilis'. Consequently, alternative performance measurement approaches, such as identifying indicators using the performance Prism and evaluating performance through the objective matrix, are necessary. The results indicate that 68% of the indicators across various dimensions are in good condition, while 32% are below standard, with the required threshold set at 75% for good performance. The primary challenges identified include maintaining service quality for customers and ensuring supply delivery accuracy. The proposed solutions involve implementing robust control and monitoring systems focused on customer service quality, with dedicated supervisors or quality control experts overseeing the process.
Co-Authors Ariska, Sinta Bustomy, Andrean Dwi Sukma Donorianto, Dwi Sukma Fabiola B. Saroinsong fahmi, Aliyah - Farhana, Tyara Ariella Farida Pulansari Hamidah Harahap, Hamidah Harsys, Benaya Hengki D. Walangitan Hidayatulloh, Faishal Husin, Ahmad Indria, Tika Ismi, Nurul Kencana, Rahyang Niskala Wastu Lubis, Rahma Padilah M. Nur, Agung Pratama Wijaya Manullang, Andriani R Nagata, Adyatma Nisak, Khoirotun Nugroho, Tito Dwi Nurdin, Ahmad Pane, Sri Gustina Pinem, Muhammad Nelson Purnamasari, Nikita Dinda Putra, Dimas Herlambang Rahmarisa, Faty Ramadhana, Ilham Rr. Rochmoeljati Sahnan, M. Simangunsong, Mega Rani Siregar, Adek Gustina Sritimuryati, Sritimuryati Syafrizal Syafrizal Syaifullah, Hafid Syamsul Bahri Wahyuni, Neni Sri Yudha, Tri Kartika Yulianto, Dimas Ramadhani Zafira, Ayesha Tita