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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) JBTI : Jurnal Bisnis : Teori dan Implementasi Asia-Pacific Management and Business Application Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Ilmiah Manajemen Kesatuan Budimas : Jurnal Pengabdian Masyarakat Jurnal Teologi Amreta Bulletin of Community Engagement Journal of Social Research Inkubis: Jurnal Ekonomi dan Bisnis Journal of Economics, Entrepreneurship, Management Business and Accounting SOROT: Jurnal Pengabdian Kepada Masyarakat Sinergi International Journal of Economics JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Vifada Management and Social Sciences Indonesian Journal of Humanities and Social Sciences Jurnal Dinamika Manajemen Nidhomul Haq : Jurnal Manajemen Pendidikan Islam
Murpin Josua Sembiring
Universitas Ciputra Surabaya
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Physics Social Sciences Other

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Beyond ESG and Innovation: Construct Development and Validation of Sustainability Innovative Value Maximization (SIVM) Ahmad Junaedi; Christian Herdinata; Murpin Josua Sembiring Gurky
Inkubis : Jurnal Ekonomi dan Bisnis Vol. 8 No. 3 (2026): INKUBIS Jurnal Ekonomi Dan Bisnis
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/inkubis.v8i3.310

Abstract

Background: SIVM is conceptualized as a firm’s ability to transform sustainability pressures into value creation. Despite the exponential growth of ESG adoption globally, with over 90% of S&P 500 companies publishing sustainability reports, empirical evidence on the ESG–performance nexus remains inconclusive, signaling the need for a capability-based construct that bridges this theoretical gap. Objective: This study addresses inconsistent findings regarding the relationship between Environmental, Social, and Governance (ESG) disclosure and corporate performance by introducing Sustainability Innovative Value Maximization (SIVM) as a novel strategic capability. Methods: This research employs a construct development approach using Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) on data from 187 respondents drawn from firms operating in industries with high ESG exposure in Indonesia (mining, palm oil, and tobacco). Data were collected between January and May 2025 through purposive sampling. Results: The results confirm that SIVM is a valid, reliable, and multidimensional construct that is distinct from ESG disclosure and Sustainability-Oriented Innovation (SOI). Structural model analysis reveals that ESG significantly influences SIVM, which, in turn, has a strong positive effect on corporate performance, both directly and indirectly through Corporate Political Activity (CPA). Meanwhile, SOI does not significantly affect performance, indicating the limitations of innovation-centric explanations. Conclusion: This study contributes to the literature by positioning SIVM as a critical internal capability that bridges sustainability pressures and value creation, thereby extending stakeholder and agency perspectives. Practically, the findings suggest that firms should move beyond disclosure and focus on developing capabilities for converting sustainability pressures into value.
Employee Performance Evaluation at PT WIKA Based on Service Quality and Customer Satisfaction Ayulita Purnama Sari; Murpin Josua Sembiring; David Sukardi Kodrat
Jurnal Akuntansi, Keuangan, dan Manajemen Vol 7 No 3 (2026): Juni
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v7i3.6547

Abstract

Purpose: This study aims to evaluate customer satisfaction with employee performance at PT WIKA based on service quality dimensions using Service Quality (SERVQUAL) and Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) based decision support system approaches. Research Methodology: This study employed a quantitative descriptive method by integrating SERVQUAL with the MOORA decision-support system. Data were collected through questionnaire-based surveys distributed to 100 PT WIKA customers using 20 service quality indicators representing the tangibility, reliability, responsiveness, assurance, and empathy dimensions. The analysis compared customer perception and expectation scores to identify satisfaction gaps and determine the priority service dimensions. Results: The findings revealed that the average SERVQUAL satisfaction ratio was 1.01, indicating that overall service performance generally met customer expectations. A total of 14 out of 20 indicators (67%) were categorized as satisfactory, while six indicators (33%) remained unsatisfactory. Furthermore, the MOORA analysis identified reliability as the most dominant service quality dimension contributing to customer satisfaction and employee performance evaluations. Conclusions: Overall, customers were satisfied with the employee performance at PT WIKA. However, several indicators related to responsiveness and service consistency require improvement to enhance customer satisfaction. Limitations: This study was limited to a single company and a specific customer sample, which may reduce the generalizability of its findings. In addition, the weighting process in the MOORA method is determined subjectively. Contributions: This study contributes to service quality and human resource management literature by integrating SERVQUAL and MOORA in evaluating employee performance and supporting service improvement decision-making
Co-Authors Adhitya Ginting Ahmad Junaedi Anang Firmansyah Anti Ruslan Darawanti Ardissalma, Jasmine Ayulita Purnama Sari Bagusranu Wahyudi Putra Bramantyo, Paskalis Dio Burhan Bungin Christian Herdinata Christina Whidya Utami Damelina B. Tambunan Daud, Nahu David Sukardi Kodrat Didin Fatihudin Erwin R. Tan Febri, Timotius Fernando Belo Hartono Tjong Henry Susanto Pranoto Iis Holisin J.E. Sutanto J.E. Sutanto Liliana Dewi Lisnawati Mantero Moch. Mahsun Musriha Narayanasandhy, I Wayan M. Dhamma Nina Agustin Chrystinasari Novianagta Kurniantoro Novianagta Kurniantoro Pamuji Gesang Raharjo Parlagutan Silitonga Putra, Bagusranu Wahyudi Reni Fitriani Rismawati br Sitepu Rodiah Astuti Romauli Nainggolan Rosita Indrawati Rudy Hartono Prayogo Satriyo, Cindy Charisma Siahaan, Salmon Charles P. T. Soetedja, Venny Sutanto, J. E. Tommy C. Efrata Tony Antonio Victor Christianto Wahyudi, Alexander Welko Marpaung Whidya Utami Wirawan ED Radianto Wuryani, Eny Yobellino, Kevin Marsekal Yulius Hari Yuwono Marta Dinata Yuyun Karystin Meilisa Suade