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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Patria Artha Management Journal Community Development Journal: Jurnal Pengabdian Masyarakat GOVERNABILITAS (Jurnal Ilmu Pemerintahan Semesta) JURNAL ILMIAH GLOBAL EDUCATION International Journal of Science and Society (IJSOC) Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Government Science Studies Baileo: Jurnal Sosial Humaniora Populis: Jurnal Ilmu Sosial dan Ilmu Politik
Jusuf Madubun
Faculty Of Social & Political Sciences, Pattimura University, Indonesia
Arts Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Strategi Peningkatan Pelayanan Publik: Studi Kasus di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah Sabandar, Petronela; Madubun, Jusuf; Sahetapy, Petronela
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.394

Abstract

Improving public service quality remains a critical priority for government institutions. This study examines the effectiveness of service improvement strategies at the Investment and One-Stop Integrated Service Office of Central Maluku Regency using an input–process–output framework. A quantitative descriptive design with a census approach was applied, involving all employees as respondents. Data were collected through structured questionnaires and document analysis and analyzed using descriptive statistics and index scoring. The results indicate that the overall effectiveness of service improvement strategies is in the high category, with mean scores of 4.21 for input, 4.18 for process, and 4.25 for output dimensions. The findings reveal improvements in responsiveness, accountability, efficiency, and service accessibility. Key supporting factors include standardized procedures, staff competence, inter-unit coordination, and the integration of digital and manual service mechanisms. This study provides empirical evidence that structured and adaptive management strategies enhance public service performance and offers a practical model for replication in regional government institutions.
The Quadruple Helix Model in Strengthening the Governance of Ambon City Government Muhtar, Muhtar; Madubun, Jusuf; Khairunnisa, Atikah; Suatrat , Fatimah
GOVERNABILITAS (Jurnal Ilmu Pemerintahan Semesta) Vol 6 No 2 (2025): Old State in the New Government
Publisher : Program Studi Ilmu Pemerintahan - Sekolah Tinggi Pembangunan Masyarakat Desa "APMD"

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Abstract

This study examines the role of the Quadruple Helix model in strengthening the governance of Ambon City Government amid the challenges of digital transformation, institutional coordination, and unequal public access to smart city services. The research aims to analyse the interaction patterns among government, academia, business, and civil society in supporting smart governance in Ambon City, as well as to identify the main constraints and strategic efforts required to optimize collaboration. This study uses a qualitative descriptive approach with a case study design. Data were collected through in-depth interviews, focus group discussions, observation, and document analysis, and were analysed using thematic analysis. The results show that governance strengthening in Ambon City is increasingly supported by collaboration among Quadruple Helix actors through policy formulation, digital public service integration, public communication, and community participation. However, the collaboration still faces several challenges, including uneven digital infrastructure, limited digital literacy, incomplete regulatory consolidation, and partial system integration. The study concludes that the Quadruple Helix model contributes significantly to strengthening local governance, but its effectiveness depends on stronger institutionalization, wider digital inclusion, and more integrated governance systems. It is recommended that Ambon City Government strengthen smart city regulations, expand digital infrastructure, improve digital literacy, and deepen inter-agency system interoperability.
Co-Authors Angar, Muhammad Nasir Atamimi, Fitriavni Bahasoan, Aminah Basyir, Tr Ambarwaty Djarna, Prischa Kezia Haikutty, Frensya Josep Antonius Ufi Khairunnisa MA, Attika Khairunnisa, Atikah Kiat, M. Sulaiman Labetubun, Feronika Latuconsina, Nurainy Manurung, Juita Ratna Sari Manusiwa, Marisa Friskila Muhtar Muhtar Nataniel, Elake Normawati Normawati, Normawati Ohoiwutun, Stanislaus Kostka Pattimukay, Hengky Virgo Richardo Pelu, Aldy Rengifurwarin, Zainal Abidin Sabandar, Petronela Sahetapy, Petronela Sampulawa, Selmin SAMSON LAURENS Sanduan, Hairul Yunas Saniansih, Nia Selanno, Hendry Suatrat , Fatimah Suneth, Alma Tatisina, Firly Tehuayo, Johan Tuanaya, Wahab Tuhumury, Joana Joanita Udiyasa, Ketut Wance, Marno WITAK, SANTRI Wolio, Sarnita Zainal Abidin Rengifurwarin