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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Patria Artha Management Journal SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Community Development Journal: Jurnal Pengabdian Masyarakat JURNAL ILMIAH GLOBAL EDUCATION International Journal of Science and Society (IJSOC) Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Government Science Studies Baileo: Jurnal Sosial Humaniora Populis: Jurnal Ilmu Sosial dan Ilmu Politik FisiPublik: Jurnal Ilmu Sosial dan Politik
Jusuf Madubun
Faculty Of Social & Political Sciences, Pattimura University, Indonesia
Arts Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Digital Transformation and Work Culture Change in Public Administration: Evidence from Indonesia Sanduan, Hairul Yunas; Madubun, Jusuf; Bahasoan, Aminah
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.5419

Abstract

This study investigates the impact of digitalization on civil servants’ work culture at the Class I Navigation District of Ambon, addressing a gap in the literature regarding the integration of New Public Governance (NPG) principles with technology adoption in geographically fragmented public institutions. The urgency of this research is underscored by the operational context of high-risk maritime environments, where effective service delivery is critical for safety and organizational reliability. Using a qualitative case study design, data were collected over three months through semi-structured interviews, participant observation, and document analysis with 15 purposively selected informants across generational and hierarchical groups. Triangulation ensured methodological rigor, while interactive data analysis allowed themes to emerge inductively and in alignment with theoretical frameworks. The study applies the Technology Acceptance Model (TAM) and the ADKAR change model to interpret both psychological and procedural aspects of digital adoption. Findings indicate that digital systems, including AIS, MaritimHUB, E-Kinerja, SIK, SRIKANDI, E-Correspondence, SIMAN, and SAKTI, have significantly transformed operational and administrative work culture, enhancing efficiency, transparency, and accountability. Top-down directives combined with structured training facilitate adoption, yet barriers such as uneven system use, digital literacy gaps, and infrastructure limitations remain. Aligning technological implementation with organizational change and collaborative governance principles is critical for sustaining effective digital transformation. The study recommends continuous capacity-building, infrastructure improvements, and integrated application management to strengthen digital work culture and service quality.
Strategi Peningkatan Pelayanan Publik: Studi Kasus di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah Sabandar, Petronela; Madubun, Jusuf; Sahetapy, Petronela
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.394

Abstract

Improving public service quality remains a critical priority for government institutions. This study examines the effectiveness of service improvement strategies at the Investment and One-Stop Integrated Service Office of Central Maluku Regency using an input–process–output framework. A quantitative descriptive design with a census approach was applied, involving all employees as respondents. Data were collected through structured questionnaires and document analysis and analyzed using descriptive statistics and index scoring. The results indicate that the overall effectiveness of service improvement strategies is in the high category, with mean scores of 4.21 for input, 4.18 for process, and 4.25 for output dimensions. The findings reveal improvements in responsiveness, accountability, efficiency, and service accessibility. Key supporting factors include standardized procedures, staff competence, inter-unit coordination, and the integration of digital and manual service mechanisms. This study provides empirical evidence that structured and adaptive management strategies enhance public service performance and offers a practical model for replication in regional government institutions.
ANALISIS INDEKS MATURITY SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (SPBE) DINAS INFORMASI DAN KOMUNIKASI KABUPATEN SERAM BAGIAN BARAT Wolio, Sarnita; Madubun, Jusuf; Ohoiwutun, Stanislaus Kostka
FisiPublik: Jurnal Ilmu Sosial dan Politik Vol. 10 No. 2 (2025): NOVEMBER
Publisher : Social and Political Sciences Faculty, Widya Gama Mahakam Samarinda University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/fpb.v10i2.3802

Abstract

This study aims to determine and analyze the level of maturity of SPBE and recommendations for improving aspects for SPBE implementation based on the evaluation results in the West Seram Regency Government. This study focuses on the SPBE of the SBB Regency Government, where the focus of this research is carried out at the SBB Regency Communication and Information Service. Data observation is carried out on the achievement of SPBE implementation in the SBB Regency Government.The data analysis technique used is the calculation to determine the assessment of the level of maturity and weight and determine the aggregate index value of the maturity level value for each SPBE implementation indicator. Measurement of each level of maturity is given a value of level 1 to 5. Weights are given to domains and aspects according to different levels of importance. The weight of each domain and aspect can be seen in the SPBE maturity level criteria, namely; Process Capability Maturity Level and Service Capability Maturity Level. The results of the study concluded that the results of the SPBE maturity level evaluation through the monitoring and evaluation guidelines of PermenPANRB Number 59 in 2020, the West Seram Regency Government obtained an index value of 1.86 with the predicate "Sufficient". The West Seram Regency Government has weaknesses in all aspects of SPBE implementation, both in terms of internal policies, governance, Management and SPBE services. It has used several applications developed by the central government or developed within its own scope, but the service features of the applications built need to be developed in optimizing public services in West Seram Regency.
Co-Authors Angar, Muhammad Nasir Atamimi, Fitriavni Bahasoan, Aminah Basyir, Tr Ambarwaty Djarna, Prischa Kezia Haikutty, Frensya Josep Antonius Ufi Khairunnisa MA, Attika Khairunnisa, Atikah Kiat, M. Sulaiman Labetubun, Feronika Latuconsina, Bisri As Shidiq Latuconsina, Nurainy Manurung, Juita Ratna Sari Manusiwa, Marisa Friskila Muhtar Muhtar Nataniel, Elake Normawati Normawati, Normawati Ohoiwutun, Stanislaus Kostka Pattimukay, Hengky Virgo Richardo Pelu, Aldy Rengifurwarin, Zainal Abidin Rolobessy , Mike J. Sabandar, Petronela Sahetapy, Petronela Sampulawa, Selmin SAMSON LAURENS Sanduan, Hairul Yunas Saniansih, Nia Selanno, Hendry Suneth, Alma Tatisina, Firly Tehuayo, Johan Tuanaya, Wahab Tuhumury, Joana Joanita Udiyasa, Ketut Wance, Marno WITAK, SANTRI Wolio, Sarnita Zainal Abidin Rengifurwarin