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Desain Model E-CRM Untuk Mengelola Interaksi Pelanggan Di KlikDNA Menggunakan Aplikasi Zoho Saat Covid-19 Mintje, Eden Renold; Maria, Evi; Tanaem, Penidas Fiodinggo
Jurnal Nasional Teknologi dan Sistem Informasi Vol 7 No 2 (2021): Agustus 2021
Publisher : Departemen Sistem Informasi, Fakultas Teknologi Informasi, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/TEKNOSI.v7i2.2021.99-107

Abstract

Pemanfaatan teknologi informasi dan komunikasi (TIK) terbukti mampu membuat perusahaan bersaing dalam era revolusi industri 4.0 dan bertahan ditengah pandemi COVID-19. TIK digunakan perusahaan untuk menjaga interaksi perusahaan dengan pelanggan, seperti di PT Klik DNA Mandiri (KlikDNA). Tujuan riset ini adalah untuk membuat desain model E-CRM untuk mengelola interaksi pelanggan di KlikDNA menggunakan aplikasi Zoho. Interaksi pelanggan di KlikDNA memiliki masalah terkait lamanya waktu tunggu dan waktu penanganan keluhan pelanggan. Pemodelan proses bisnis menggunakan aplikasi E-CRM, yaitu Zoho yang dihasilkan dalam riset diharapkan bisa menjadi solusi masalah interaksi perusahaan dan pelanggan di KlikDNA. Metode riset terdiri dari 4 tahapan, yaitu identifikasi masalah, pengumpulan data, analisis dan pengolahan data, dan yang terakhir adalah pemodelan E-CRM untuk KlikDNA. Aplikasi Zoho dapat mengintegrasikan media komunikasi KlikDNA dan pelanggan yang selama ini digunakan dalam satu paket agar data pelanggan dan keluhannya dapat dikelola dalam satu sistem terintegrasi. Pemodelan dilakukan dengan memanfaatkan fitur-fitur yang tersedia yaitu portal pengguna,live chat,ticket, didalam aplikasi Zoho. Hasil riset ini adalah terciptanya desain proses bisnis interaksi pelanggan yang dirancang berdasarkan proses bisnis yang ada di KlikDNA dengan menggunakan aplikasi Zoho yang sudah diatur untuk terintegrasi dengan website KlikDNA.
Technostress Pada Mahasiswa Akuntansi Dan Kecurangan Akademik Selama Pandemi Covid-19 Lumenta, Dhea Eucharisty; Maria, Evi
Jurnal Akuntansi Manado (JAIM) Volume 5. Nomor 3. Desember 2024
Publisher : Fakultas Ekonomi Universitas Negeri Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53682/jaim.vi.10344

Abstract

This study aims to examine the influence of technostress on academic dishonesty among accounting students during the COVID-19 pandemic from the perspective of the theory of planned behavior. The research was conducted on accounting students at Universitas Satya Wacana using a questionnaire survey with 239 respondents. Linear regression analysis was used to analyze the data. The study's results found that the higher the level of technostress experienced by students, the greater the tendency for students to engage in academic dishonesty. This study provides empirical contributions on managing technostress to prevent academic dishonesty among students, particularly in online learning. These findings are expected to assist universities in designing more effective policies to reduce the pressures caused by technology usage, ensuring the academic integrity of accounting students is maintained.
Deteksi Anomali dalam Penipuan E-commerce Menggunakan Hybrid Autoencoder-Transformer Frameworks Priatna, Wowon; Prasetyo, Sri Yulianto Joko; Wijono, Sutarto; Maria, Evi; Manongga, Danny
JEPIN (Jurnal Edukasi dan Penelitian Informatika) Vol 11, No 1 (2025): Volume 11 No 1
Publisher : Program Studi Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jp.v11i1.82330

Abstract

Peningkatan e-commerce telah menyebabkan peningkatan aktivitas penipuan, seperti pencurian identitas dan transaksi palsu, yang menimbulkan risiko signifikan terhadap keamanan transaksi online. Penelitian ini mengusulkan kerangka kerja hybrid yang menggabungkan Autoencoder (AE) untuk reduksi dimensi dan representasi laten data, serta Transformer untuk menangkap ketergantungan global dan lokal melalui mekanisme self-attention. Pendekatan ini dirancang untuk mengatasi keterbatasan metode tradisional dalam mendeteksi pola data kompleks dan meningkatkan kinerja deteksi anomali. Evaluasi menggunakan dataset transaksi e-commerce menunjukkan bahwa Hybrid AE-Transformer mencapai akurasi sebesar 95,2%, precision sebesar 89,0%, recall sebesar 74,0%, F1 score sebesar 80,0%, dan AUC sebesar 82,0%. Model ini menunjukkan peningkatan precision sebesar 12,0%, recall sebesar 7,0%, F1 score sebesar 8,0%, dan AUC sebesar 1,0% dibandingkan model terbaik lainnya seperti Ensemble. Validasi statistik melalui Uji Friedman dan Uji T-Test mengonfirmasi bahwa Hybrid AE-Transformer secara signifikan mengungguli model konvensional seperti DNN, LSTM, dan RNN dalam mendeteksi anomali pada transaksi e-commerce.
PENERAPAN ISAK 35 TENTANG PENGELOLAAN LAPORAN KEUANGAN ENTITAS BERORIENTASI NON LABA Studi Kasus Pada Vihara Dhammadipa Arama Batu Malang Maria, Evi; Wijaya, Tasya
Dinamika Ekonomi: Jurnal Ekonomi dan Bisnis Vol 16 No 2 (2023): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.16 No.2 September 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Nasional (STIENAS) Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53651/jdeb.v16i2.448

Abstract

Abstract The presentation of financial reports for non-profit organizations is regulated in the Statement of Financial Accounting Standards (PSAK) 45 since 1997 which was later updated with the Interpretation of Financial Accounting Standards (ISAK) 35 which became effective in 2020. The purpose of this study was to look at the presentation of financial reports at the Dhammadipa Arama Temple accordance with ISAK 35 and its benefits. The type of research used in this study is a descriptive qualitative method with a case study approach. The form of financial reports at the Dhammadipa Arama Batu Temple in 2022 has been adjusted to ISAK 35 which consists of a Comprehensive Income Statement, a Statement of Cash Flows, a Report on Changes in Net Assets, a Report Finance and Notes to Financial Statements. The Dhammadipa Arama Monastery has many benefits that will be obtained by implementing ISAK 35 in financial reports including improving the quality of financial reports, completing elements of financial reports and making it easier to find out surplus (deficit), being able to see how much current assets and non-current assets they have.
Influence Analysisloan Information on Interest Rate in Peer to Peer Lending Maria, Evi; Hadiprajitno, P. Basuki
Journal of Business Social and Technology Vol. 5 No. 1 (2024): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v4i2.154

Abstract

Technology has developed rapidly and affected every community's life. This condition was also supported by the occurrence of a pandemic in early 2020 which resulted in restrictions on mobility between individuals and other humans to reduce the spread of the virus which resulted in a crisis. One of the technological developments in the financial sector is loan products through the Peer to Peer platform. Namely transactions that use an online platform that functions as an intermediary that connects borrowers and lenders to carry out lending and borrowing transactions without meeting physically. P2P transaction mechanisms that are carried out directly between borrowers and investors provide risk directly to investors for the success of their funding through the P2P platform. Therefore, in conducting a direct analysis of the loans to be financed, investors must have adequate information so that they can make the best analysis for the financing they are doing. This mechanism allows for information asymmetry on the part of borrowers and investors. The level of trust from lenders is an important factor that will influence their decision as investors to provide funds to borrowers. This confidence can be obtained, among other things, by studying the various available information. In addition, there is the phenomenon of an increase in borrowers and lenders in P2P transactions in Indonesia. It is necessary to pay attention to whether this decision affects interest rates for lending through P2P platforms.
Efficiency-Based Training Budgeting Strategy (Case Study at Patut Patuh Patju Hospital, West Lombok Regency) Maria, Evi; Purwadhi, Purwadhi; Mulyani, Kahar
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.1133

Abstract

This study aims to analyze the budgeting strategy of efficiency-based training at Patut Patuh Patju Hospital, West Lombok Regency. The approach used is qualitative descriptive through interviews, observations, and documentation of parties involved in planning, managing, and evaluating training budgets. Data analysis was carried out interactively using the Miles and Huberman model which included data reduction, data presentation, and conclusion drawn. The main focus of this research is to understand how the process of planning and preparing training budgets is carried out, the obstacles faced, the efforts taken to overcome them, and the hospital development strategy based on the current financial conditions. The results of the study show that the process of planning and preparing training budgets at Patut Patuh Patju Hospital is carried out systematically through the annual Training Need Assessment (TNA) mechanism, although it is not completely based on the evaluation of training results. The main obstacle faced is budget limitations due to financial rationalization and suboptimal coordination between departments. Efforts to overcome obstacles are carried out through budget efficiency, postponement of non-priority training, utilization of internal resources, and collaboration with external institutions through webinar-based online training. The hospital development strategy is directed at optimizing human resources and strengthening the training system based on actual needs, accompanied by continuous performance evaluation and the use of technology to support the effectiveness of training.
Moderating Role of Firm Size in the Relationship between Profitability, Leverage, and Stock Returns: Evidence from Indonesian Agriculture Sector Maria, Evi; Sudiarto, Edi
BIMA Journal (Business, Management, & Accounting Journal) Vol. 6 No. 2 (2025)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/bima.6.2.1579-1588

Abstract

Purpose: This study explores the effect of Return on Assets (ROA) and Debt to Equity Ratio (DER) on stock returns, with firm size as a moderating variable in agricultural companies listed on the Indonesia Stock Exchange (IDX) from 2018 to 2021. Methodology: Using a quantitative approach and purposive sampling, 20 firms were analyzed over four years. Data were tested through classical assumption tests, hypothesis testing, and Moderated Regression Analysis (MRA). Results: ROA significantly and positively affects stock returns, while DER shows no direct impact. Firm size does not moderate the ROA–stock return relationship but does moderate the DER–stock return relationship. Findings: Profitability enhances investor value regardless of company size. However, the influence of leverage on stock returns varies depending on firm size. Novelty: This study highlights firm size as a conditional factor, offering new insights into its role in financial performance within Indonesia’s agricultural sector. Originality: Unlike prior research, firm size is treated as a moderator, not merely a control variable, revealing its strategic relevance. Conclusion: Company size selectively moderates financial indicators, emphasizing its importance in evaluating market performance. Type of Paper: Empirical research.
Implementasi Altman Z-Score, Springate, Zmijewski, Grover Dalam Mengevaluasi Going Concern Pada Emiten Sektor Transportasi Yang Terdaftar Di BEI Niken Nurul Arafah; Evi Maria
Dinamika Ekonomi: Jurnal Ekonomi dan Bisnis Vol 17 No 2 (2024): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.17 no.2 September 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Nasional (STIENAS) Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53651/jdeb.v17i2.506

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana metode prediksi kebangkrutan dapat mempengaruhi kelangsungan hidup dari suatu perusahaan sektor transportasi yang terdaftar di Bursa Efek Indonesia. Metode prediksi kebangkrutan yang digunakan adalah Altman Z-Score, Springate, Zmijewski, dan Grover. Penelitian ini merupakan jenis penelitian kuantitatif dengan pendekatan deskriptif. Dalam penelitian ini peneliti menggunakan teknik pengumpulan data khususnya teknik dokumentasi. Data sekunder berupa laporan keuangan publikasi dijadikan sebagai sumber data. Perhitungan dengan 4 metode atau model menunjukkan bahwa tingkat kebangkrutan perusahaan disebabkan oleh proporsi masing- masing metode yang berbeda.
KEPUASAN PENGGUNA APLIKASI SIMPOOL DI KSP BALO’TA: EVALUASI DENGAN FRAMEWORK PIECES Kartini, Apriani; Maria, Evi
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 4 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i4.6662

Abstract

This study analyzes user satisfaction with the SIMPOOL application using the PIECES framework. The analysis focuses on employees, evaluating six variables: performance, information and data, economics, control and security, efficiency, and service. The research employs a descriptive quantitative method. The sample consists of employees from Saving and Loan Cooperative Balo’ Toraja (KSP BALO’TA), with 125 respondents. Data were collected and statistically analyzed to assess user satisfaction across each aspect of the PIECES framework. Data were measured using a Likert scale. The results show that the average satisfaction level with the SIMPOOL application is 3.88, with the highest scores in the service, information, and data variables. Other variables, such as performance, control and security, and efficiency, also received positive evaluations, although some areas still need improvement. These findings reinforce the effectiveness of the PIECES framework in evaluating information systems and provide practical recommendations for KSP BALO’TA to enhance the quality of the SIMPOOL application.
The Effect of Profitability, Leverage, and Company Size on Earnings Per Share of Property and Real Estate Companies on the IDX Main Board for the 2021-2024 Period Evi Maria
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10256

Abstract

This study analyzes the effect of profitability, leverage, and company size on company value using a quantitative approach. This type of research is quantitative research with descriptive and associative methods. The data used are secondary data in the form of financial reports of manufacturing companies listed on the Indonesia Stock Exchange during a certain period. Sampling was carried out using a purposive sampling technique, resulting in a number of companies that meet the research criteria for further analysis. The data analysis method used is SEM PLS with partial and simultaneous hypothesis testing to evaluate the significance of the influence of independent variables on the dependent variable. The results of the study indicate that profitability has a positive and significant influence on company value, while leverage shows a significant negative influence and company size has a significant positive influence.