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All Journal International Journal of Electrical and Computer Engineering Majalah Forum Teknik UGM TEKNIK JURNAL SISTEM INFORMASI BISNIS Jurnal Sistem Komputer Jurnal Sains dan Teknologi Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Transformatika Jurnal Teknologi dan Sistem Komputer Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Journal of Information Technology and Computer Science Jurnal Penelitian Pendidikan IPA (JPPIPA) Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Pengembangan Rekayasa dan Teknologi Jurnal Sisfokom (Sistem Informasi dan Komputer) Aptisi Transactions on Technopreneurship (ATT) Journal of Information Systems and Informatics Jurnal Ilmu Teknik dan Komputer Journal of Applied Data Sciences Jurnal Nasional Teknik Elektro dan Teknologi Informasi Buletin Abdi Masyarakat (BAM) Jurnal INFOTEL AMPLITUDO: Journal of Science & Technology Innovation Prosiding Seminar Nasional Unimus Scientific Journal of Informatics International Conference on Social Science
Oky Dwi Nurhayati
Departemen Teknik Komputer, Fakultas Teknik, Universitas Diponegoro
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Nursing Physics Public Health Social Sciences Transportation Other

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Journal : journal of information technology and computer science

 1 
Evaluating the Success Factors of a Tourism Management Information System Using the DeLone and McLean Model: A User Perspective Hidayat Syah, Rizqi Mulyantara; Oky Dwi Nurhayati; Bayu Surarso
Journal of Information Technology and Computer Science Vol. 11 No. 1: April 2026
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jitecs.111925

Abstract

This study evaluates the success factors of a tourism management information system implemented by startup XYZ using the DeLone and McLean Information Systems Success Model. Startups in the tourism industry are becoming more dependent on digital platforms, which prompted this research because there has been little user-centered evaluation of tourism information systems. Involving 75 active users of the system, a quantitative explanatory method was used. A systematic questionnaire with 44 questions was used to gather data. The questions covered topics such as system quality, information quality, service quality, use, user satisfaction, and net benefits. Research methods encompassed creating instruments, collecting data, analyzing it statistically, checking reliability using Cronbach's Alpha, and expert validation with Aiken's V. The instrument demonstrated strong validity and reliability with an overall Aiken's V value of 0.8247. Additionally, all constructs attained Cronbach's Alpha values above 0.70, further supporting these findings. Descriptive statistics, construct correlation, multiple regression, coefficient of determination (R²), and F-test analyses were used to examine the data. All descriptive factors had high mean values, suggesting that users had a good impression of the system. System quality and service quality had a substantial impact on user happiness, according to regression analysis, but information quality and system quality had a substantial impact on system usage. Perceived net benefits were also heavily impacted by system utilization and user satisfaction. The results show that the DeLone and McLean model may be used to evaluate TISs. Making the system more responsive, making the information more accurate, and improving the user support services should be the goals of future enhancements.
Co-Authors Abdul Manab Achmad Hidayatno Adhi Susanto Adi Mora Tunggul Adi, Yudi Restu Adilia Getia Haqia Ilmi Agung Budi Prasetijo Agung Budi Prasetijo Agus Subhan Akbar, Agus Subhan Agus Subkhi Hermawan Agus Supriyanto Ahmad Aviv Mahmudi Ahmad Muzami Aji Yudha Al Iman, Yusraka Dimas Alim Muadzani Ambrina Kundyanirum Amrina Rosyada Andre Rabiula Anggi Anugraha Putra Anggit Sri Herlambang Anggoro Mukti Anisa Eka Utami Annisa Hedlina Hendraputri Aria Hendrawan, Aria Arief Puji Eka Prasetya Atik Zilziana Muflihati Noor Aulia Medisina Ramadhan Bayu Surarso Bayu Surarso Budi Warsito Catur Edi Widodo Christine Dewi Damar Wicaksono Danal Meizantaka Daeanza Dania Eridani Dania Eridani Deryan Gelrandy Diana Nur Afifah, Diana Nur Dinar Mutiara Kusumo Nugraheni Dinar Mutiara Kusumo Nugraheni Dwiana Okviandini Dwiyanasari, Desty Edi Saputra Eggy Listya Sutigno Eko Didik Widianto Eko Sediyono Ellya Helmud Fardana, Nouvel Izza Febi Andrea Renatha Galuh Boy Hertantyo Gayuh Nurul Huda Gumay, Naretha Kawadha Pasemah Hadi Hilmawan Hammas Zulfikar Ikhsan Hanna Mariana Baun, Hanna Mariana Harits Fathuddin hastuti, Isti Pudji Hendra Pria Utama Hengki Hengki Hidayat Syah, Rizqi Mulyantara Ike Pertiwi Ike Pertiwi Windasari Ike Pertiwi Windasari Imaduddin Abdul Rahim Indra Aditia Indra Permana Isti Pudjihastuti Jatmiko Endro Suseno Jatmiko Endro Suseno Julce Adiana Sidette, Julce Adiana Juwanda, Farikhin Keszya Wabang Kurniawan Teguh Martono Kusworo Adi Lazuardi Arsy Lia Dorothy Linda Ratna Kholifah M Irfan Syarif Hidayatullah M. Rizki Kurniawan Maesadji Tjokronagoro Menur Wahyu Pangestika Merdekawati, Utami Mey Fenny Wati Simanjuntak Mifta Ardianti Migunani Migunani Muhammad Amanulloh Mz Muhammad Nasrullah Muhammad Naufal Prasetyo Muhammad Reza Setiawan Muhammad Ridwan Asad Mustafid Mustafid Nazarudin Nazarudin Nazrizawati Ahmad Tajuddin Ningrum, Alifvia Arvi Ninik Rustanti Nofiyati Nofiyati, Nofiyati Nugraheni, Dinar Nugroho Adhi Santoso Nur Wachid Hidayatulloh Nurazizah Nurazizah Nurhuda Maulana Nurul Arifa Nuryanto . Otong Saeful Bachri Prio Pambudi R Rizal Isnanto R. Rizal Isnanto R. Rizal Isnanto Rahmat Gernowo Rahmawati, Nurhita Reza Najib Hidayat Rian Haris Muda Nasution Rinta Kridalukmana Risma Septiana Rismawan Fajril Falah Riyadhi Sholikhin Rizki Galang Rahmadani Rizki Galang Rahmadani Samratul Fuady Satriaji Cahyo Nugroho Siswo Sumardiono Sri Widodo, Thomas Suryo Mulyawan Raharjo Suryono Suryono Syada Saleha Teguh Hananto Widodo Thomas Sri Widodo Tristy Meinawati Tsalavin, Muhammad Hafiz Tyas Panorama Nan Cerah Ulinuha, Ajik Wahyul Amien Syafei Wijaya Wahyudi Akbar Yessy Kurniasari Yudhi Kasih Pasaribu Yudi Eko Windarto Yudi Restu Adi yussrizal Asygaf Yusuf Arya Yudanto Zaskia Wiedya Sahardevi