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All Journal Journal of Public Policy and Management Review Gema Publica : Jurnal Manajemen dan Kebijakan Publik
Herbasuki Nurcahyanto
Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
Arts Humanities Economics, Econometrics & Finance

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IMPLEMENTASI APLIKASI NASKAH DINAS ELEKTRONIK (E-OFFICE) DI BIRO PEMERINTAHAN SEKRETARIAT DAERAH PEMERINTAH PROVINSI DAERAH KHUSUS JAKARTA Amirah Amirudin, Dinda; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48737

Abstract

Implementation of Electronic Official Script Application (e-Office) by Government Bureau of the Regional Secretariat of the Provincial Government of the Jakarta Special Region aims to improve the management and governance indexes in the application of e-Government. However, various issues have been identified in its implementation, such as manual disposition, incomplete archiving features, technical disruptions, risky practices of sharing usernames and passwords, and low employee commitment. This study aims to analyze the implementation of e-Office in the Government Bureau of the Regional Secretariat of the Provincial Government of the Jakarta Special Region and identify the factors that support and hinder its implementation. Data were collected through interviews, observations, documentation, and literature studies, referring to the seven principles of SPBE, namely effectiveness, integration, sustainability, efficiency, accountability, interoperability, and security, as well as the supporting and hindering factors of policy implementation according to Edward III, which are communication, resources, disposition, and bureaucratic structure. The results of the study show that the implementation of e-Office has improved effectiveness, efficiency, accountability, and integration in administrative management, although challenges remain in the aspects of sustainability, interoperability, and security. Communication, disposition, and bureaucratic structure are supportive factors, while limited human resource competencies constitute the main obstacle. Recommendations include strengthening a centralized backup data storage system, integrating e-Office with other applications, improving security through two-factor authentication, data encryption, and access restrictions, implementing an e-Office mentoring program, and automating workflows to simplify the approval process.
Co-Authors a Septiana, Niken Putri Mia Agastya Grahadwiswara Agnes Madeline Esti Agung Indriatno, Danang Ailsa Rachma Diar, Ailsa Rachma Alfian Adi Prasetyo Alzena, Calista Putri Widna Amirah Amirudin, Dinda Anaya Tahiyyah Salsabila Anggraini, Dina Eka Anisa Kusuma Aprilina Kartika Sari Arcaya Yudha Ari Subowo Ari Subowo Arin Nisrina Arthania, Athaya Arla Astrid Ratri Sekar Ayu Atsarina, Atika Indah Nur Aufarol Marom Aufarul Marom Aufarul Marom Ayuningtyas Dyah Pitaloka Subagyo Bani Astiti Asa Nugroho Bannu Priyambudi Bunga Sari, Affa Chakim, Moch. Luthfil Charel Jovansa, Jesia Dea Elvaretta, Inez Della Paramitha, Yulia Denia Yurisa Dewi Nurul Aisyah Dewi Ramadhani Dewi Rostyaningsih Dina Ismira Dewi Dinda Prasetyawati Putri Suryono, Difanda Dwi Aldi Aurora, Danissa Dwi Gustiani Dyah Hariani Dyah Lituhayu Elisabeth Kezia Devantie Endang Larasati Endang Larasati Setianingsih Evalia Nuranita Putri Fadiya Aisa Puspita Seyasty Fahad Mursyid Jannata Fauzia, Salsabila Azzahra Febe Kristina Galeh Prakerti, Galeh Gandisa Pangestuti Kiswoyo Giovani Anggasta Goretty Situmorang, Maria Hani’in, Septiati Hanif Eka Septiana Harda Sukma Alam Hardi Warsono Herawaty Manurung Hesti Lestari Hilva Asmania Humairi, Kultsum Al Ida Hayu Dwimawanti Ignatia Bellatrix Ariesta Parameswari Putri Indah Fitriani Indarti Dewi Jayanti Indradewa, Rhian Inne Septiana Permatasari Ivana Rantansari Kamelia Fadila Wijaya Kismartini Kismartini Kusuma Dayuninggar, Nawang Larasati, Ajeng Diah Latifah, Hazimah Lendy Shandika Adyasa Lilian Rahma Normalitha Lilis Suminar Maesaroh Maesaroh Maesaroh Maesaroh Margaretha Suryaningsih Mariyam Musawa Mariyam Musawa Marlina Puryanti Monica Pertiwi Muri Monita Murni Septiyanti Mutiara Nafisha Putri Mutiara Nafisha Putri, Nadhifah Yasmin, Alya Nadifa Salsabila Natalia Scolastika Pandiangan Naufal Bahri Maulana Nina Widowati Nina Widowati Nindita Ria Noviana Niniek Septiana, Niniek Nur Chasanah Nur Isnaeni, Latifah Nur Jihan Septiani Nur Shabrina, Nabilla Nurfauziah, Nisa Maulida Nurmalitasari, Wahyu Intan Palupi Parameswari, Palupi Pradini, Agriani Junita Pratiwi Novie Zoelanda Priyantika, Dian Putri Cep Alam Putri Wididiati R. Slamet Santoso Rabindra Rahadiyan Putra Rafica Sari Andriani Ramadhan, Ghaisal Raura Farrah El Ha Reza Ardiansyah Rian Oktavianto Rihandoyo Rihandoyo Rike Dewi Puspitasari Rizal Wahyu Pratama, Muhammad Rizka Ciptaningsih RR. Ella Evrita Hestiandari Ryan Ahmad Firmansyah Safira Janet Araminta Safira, Yolanda Ezra Salsabila Diyamarsis, Cika Salsabila, Norisa Sekar Galih Asmoro Shafira Fadhliana M. Sigalingging, Tessalonika Widi Silvia Dwi Amanda Wijaya Sintia Diah Kusuma Sri Suwitri Sternahirunda, TG Sternahirunda, TG, Sternahirunda, Sulistyaningsih, Novi Susi Sulandari Syaidatul Nugrahinni S, Syaidatul Tiara Lusy K Tri Yuniningsih Trie Meisyah A Trimelia Anggraini Tsafira Azmira, Risa Wandira Naibaho, Widya Anita Yogi Adya Utomo Yuni Lestari Yussrul Hanna Zaenal Hidayat Zulfa Illiyyiin