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All Journal Journal of Public Policy and Management Review Gema Publica : Jurnal Manajemen dan Kebijakan Publik
Herbasuki Nurcahyanto
Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
Arts Humanities Economics, Econometrics & Finance

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ANALISIS ATRIBUT INOVASI E-GOVERNMENT MELALUI SAPA MBAK ITA DALAM PENINGKATAN KUALITAS PELAYANAN PUBLIK DI KOTA SEMARANG Safira, Yolanda Ezra; Nurcahyanto, Herbasuki; Marom, Aufarul
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42446

Abstract

Saat ini Pemerintah Indonesia telah mengimplementasikan berbagai inovasi dalam penyediaan layanan publik, mengingat dinamika lingkungan yang terus berkembang, salah satu bentuk adanya inovasi tersebut adalah adanya fasilitas pengaduan masyarakat yang dapat diakses secara daring. Salah satu pemerintah daerah yang mengimplementasikan inovasi layanan aduan secara online ialah Kota Semarang yang saat ini diberi nama Sapa Mbak Ita. Banyaknya masyarakat yang melakukan pelaporan terkait aduan permasalahan publik di platform Sapa Mbak Ita membuat peneliti tertarik untuk meneliti lebih lanjut terkait inovasi yang diciptakan oleh Pemerintah Kota Semarang dalam penyelesaian aduan dan aspirasi yang masuk sehingga dapat menghasilkan pengelolaan aduan sesuai dengan kebutuhan masyarakat. Tujuan penelitian yaitu untuk menganalisis karakteristik inovasi, faktor pendukung, dan faktor penghambat pada Sapa Mbak Ita dalam peningkatan kualitas pelayanan publik di Kota Semarang Peneliti menggunakan teori inovasi menurut Rogers (dalam Suwarno, 2008: 17-18). Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan Teknik pengumpulan data berupa wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukan atribut inovasi e-government melalui Sapa Mbak Ita dalam peningkatan kualitas pelayanan publik di Kota Semarang dilihat dari relative advantages, compatibility, complexity, triability, dan observability. Faktor pendukung yang mempengaruhi inovasi yaitu adanya keinginan untuk meningkatkan kualitas pelayanan, adanya kebebasan untuk mengajukan aduan kepada pemerintah secara mudah, tersedianya sarana dan prasarana, dan kondisi lingkungan yang harmonis. Faktor penghambat yang mempengaruhi inovasi yaitu budaya risk aversion, ketidakmampuan menghadapi resiko dan perubahan, dan tekanan dan hambatan Administratif.
EFEKTIVITAS ORGANISASI DISKOMINFOTIK PEMPROV DKI JAKARTA DALAM MENGGUNAKAN MEDIA SOSIAL INSTAGRAM @DKIJAKARTA UNTUK MEWUJUDKAN KETERBUKAAN INFORMASI BERKUALITAS DI JAKARTA Dwi Aldi Aurora, Danissa; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48766

Abstract

The digital era brings openness of information as a critical factor in establishing transparent and accountable governance. The Jakarta Provincial Government, through the Office of Communication, Information, and Statistics (Diskominfotik), utilizes the Instagram account @dkijakarta as a public communication platform to achieve high-quality information transparency. However, challenges such as low responsiveness to public feedback and limited use of interactive features hinder the creation of more effective two-way interactions. This study aims to analyze the effectiveness of Diskominfotik DKI Jakarta in managing the Instagram account @dkijakarta using a mixed methods approach with an exploratory sequential design. Data were collected through in-depth interviews and closed surveys to evaluate goal achievement, integration, and adaptation to digital trends. The findings indicate that while Instagram is proven to be an effective platform for disseminating information, the response to public feedback remains suboptimal. Limited utilization of interactive features, such as Q&A sessions and live streaming, presents a major challenge in fostering more participatory information transparency. This study recommends the implementation of comprehensive social media management SOPs, including guidelines for response time, trend-based content governance, and the use of social media analytics for performance evaluation. These measures are expected to enhance transparency and responsiveness in public information dissemination through more innovative and interactive social media strategies.
IMPLEMENTASI E-GOVERNMENT DI DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN TEMANGGUNG Nur Isnaeni, Latifah; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48852

Abstract

This research is based on the low SPBE (Electronic-Based Government System) index of Temanggung Regency, which is 2.80, compared to other regions in Central Java Province, despite being supported by the Regent Regulation of Temanggung No. 83 of 2021 regarding the Implementation Guidelines for Regional Regulation of Temanggung Regency No. 22 of 2020 on the Implementation of Electronic-Based Government Systems. The purpose of this study is to analyze the implementation of e-government based on the principles of effectiveness, integration, sustainability, efficiency, accountability, transparency, interoperability, and security, as well as the factors influencing the implementation, such as communication, resources, disposition, and bureaucratic structure at the Department of Communication and Information of Temanggung Regency. The research method used is descriptive qualitative. Data collection techniques were carried out through observation, interviews, and documentation. The results of the study show that the implementation of e-government at the Department of Communication and Information of Temanggung Regency has been well executed in terms of integration, efficiency, and transparency. However, improvements are still needed in the aspects of effectiveness, sustainability, accountability, interoperability, and security. On the other hand, challenges related to resources and disposition have been identified as factors affecting the implementation of e-government at the Department of Communication and Information of Temanggung Regency.
IMPLEMENTASI E-KATALOG DALAM PENGADAAN BARANG DAN JASA DI PEMERINTAH KOTA SEMARANG Ramadhani, Dewi; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48707

Abstract

This study aims to examine the implementation process of E-Catalog in government procurement of goods and services in the Semarang City Government and to identify the supporting and inhibiting factors encountered in the implementation of E-Catalog in government procurement of goods and services in the Semarang City Government. This research employs a qualitative method with a descriptive approach. Data was collected through interviews, observations, and documentation. The results of this study indicate that the implementation of E-Catalog in the procurement of goods and services in the Semarang City Government has not been optimal due to existing constraints in the dimensions of Fairness and Competition. However, the dimensions of efficiency, effectiveness, transparency, openness, and accountability are already functioning well. There are supporting factors for the implementation of E-Catalog in the procurement of goods and services in the Semarang City Government, including communication and resource factors, while the inhibiting factors for the implementation of E-Catalog in the procurement of goods and services in the Semarang City Government are disposition factors and bureaucratic structure. Recommendations from this research are divided into internal factors, which are expected to implement a comprehensive input collection system, and external factors can be carried out by forming a specialized team tasked with socialization and providing technical assistance to providers.
STRATEGI PERENCANAAN PENGEMBANGAN DESA WISATA TERASERING SITTENGGONG DI DUSUN NAMPAN DESA SUKOMAKMUR KECAMATAN KAJORAN KABUPATEN MAGELANG Tsafira Azmira, Risa; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48795

Abstract

This research is a qualitative study which aims to recommend planning strategies for the development of the Sitenggong Terraced Tourism Village. This research uses the strategic planning theory proposed by John. M Bryson. This research uses an exploratory qualitative method with SWOT analysis techniques and Litmus test calculations to formulate strategies. The results of this research show that the strategy owned by the Sitenggong Terraced Tourism Village still has many shortcomings so it needs to be improved. The results of the SWOT analysis found 11 strategic development issues, which after carrying out a litmus test obtained 3 issues with strategic characteristics that could be applied in development. Researchers recommend the following strategy, namely increasing cooperation with the community, especially in terms of finance or development investment in order to utilize the potential of Mount Sumbing and Vegetable Terraces more optimally. Improving public sector coordination, namely the Magelang Regency Disparpora, in various training and assistance to advance the Sitenggong Terrace Tourism Village, which is still relatively new. Increasing the use of technology through social media, namely Instagram, YouTube and TikTok as promotional media to provide information regarding photo spots that are attractive to tourists.
IMPLEMENTASI APLIKASI NASKAH DINAS ELEKTRONIK (E-OFFICE) DI BIRO PEMERINTAHAN SEKRETARIAT DAERAH PEMERINTAH PROVINSI DAERAH KHUSUS JAKARTA Amirah Amirudin, Dinda; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 1, No 1: Januari 2025
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v1i1.48737

Abstract

Implementation of Electronic Official Script Application (e-Office) by Government Bureau of the Regional Secretariat of the Provincial Government of the Jakarta Special Region aims to improve the management and governance indexes in the application of e-Government. However, various issues have been identified in its implementation, such as manual disposition, incomplete archiving features, technical disruptions, risky practices of sharing usernames and passwords, and low employee commitment. This study aims to analyze the implementation of e-Office in the Government Bureau of the Regional Secretariat of the Provincial Government of the Jakarta Special Region and identify the factors that support and hinder its implementation. Data were collected through interviews, observations, documentation, and literature studies, referring to the seven principles of SPBE, namely effectiveness, integration, sustainability, efficiency, accountability, interoperability, and security, as well as the supporting and hindering factors of policy implementation according to Edward III, which are communication, resources, disposition, and bureaucratic structure. The results of the study show that the implementation of e-Office has improved effectiveness, efficiency, accountability, and integration in administrative management, although challenges remain in the aspects of sustainability, interoperability, and security. Communication, disposition, and bureaucratic structure are supportive factors, while limited human resource competencies constitute the main obstacle. Recommendations include strengthening a centralized backup data storage system, integrating e-Office with other applications, improving security through two-factor authentication, data encryption, and access restrictions, implementing an e-Office mentoring program, and automating workflows to simplify the approval process.
Co-Authors a Septiana, Niken Putri Mia Agastya Grahadwiswara Agnes Madeline Esti Agung Indriatno, Danang Ailsa Rachma Diar, Ailsa Rachma Alfian Adi Prasetyo Alzena, Calista Putri Widna Amirah Amirudin, Dinda Anaya Tahiyyah Salsabila Anggraini, Dina Eka Anisa Kusuma Aprilina Kartika Sari Arcaya Yudha Ari Subowo Ari Subowo Arin Nisrina Arthania, Athaya Arla Astrid Ratri Sekar Ayu Atsarina, Atika Indah Nur Aufarol Marom Aufarul Marom Aufarul Marom Ayuningtyas Dyah Pitaloka Subagyo Bani Astiti Asa Nugroho Bannu Priyambudi Bunga Sari, Affa Dea Elvaretta, Inez Della Paramitha, Yulia Denia Yurisa Dewi Nurul Aisyah Dewi Ramadhani Dewi Rostyaningsih Dina Ismira Dewi Dinda Prasetyawati Putri Suryono, Difanda Dwi Aldi Aurora, Danissa Dwi Gustiani Dyah Hariani Dyah Lituhayu Elisabeth Kezia Devantie Endang Larasati Endang Larasati Setianingsih Evalia Nuranita Putri Fadiya Aisa Puspita Seyasty Fahad Mursyid Jannata Fauzia, Salsabila Azzahra Febe Kristina Galeh Prakerti, Galeh Gandisa Pangestuti Kiswoyo Giovani Anggasta Goretty Situmorang, Maria Hani’in, Septiati Hanif Eka Septiana Harda Sukma Alam Hardi Warsono Herawaty Manurung Hesti Lestari Hilva Asmania Humairi, Kultsum Al Ida Hayu Dwimawanti Ignatia Bellatrix Ariesta Parameswari Putri Indah Fitriani Indarti Dewi Jayanti Indradewa, Rhian Inne Septiana Permatasari Ivana Rantansari Kamelia Fadila Wijaya Kusuma Dayuninggar, Nawang Larasati, Ajeng Diah Latifah, Hazimah Lendy Shandika Adyasa Lilian Rahma Normalitha Lilis Suminar Maesaroh Maesaroh Maesaroh Maesaroh Margaretha Suryaningsih Mariyam Musawa Mariyam Musawa Marlina Puryanti Monica Pertiwi Muri Monita Murni Septiyanti Mutiara Nafisha Putri Mutiara Nafisha Putri, Nadhifah Yasmin, Alya Nadifa Salsabila Natalia Scolastika Pandiangan Naufal Bahri Maulana Nina Widowati Nina Widowati Nindita Ria Noviana Niniek Septiana, Niniek Nur Chasanah Nur Isnaeni, Latifah Nur Jihan Septiani Nur Shabrina, Nabilla Nurfauziah, Nisa Maulida Nurmalitasari, Wahyu Intan Palupi Parameswari, Palupi Pradini, Agriani Junita Pratiwi Novie Zoelanda Priyantika, Dian Putri Cep Alam Putri Wididiati R Slamet Santoso Rabindra Rahadiyan Putra Rafica Sari Andriani Raura Farrah El Ha Reza Ardiansyah Rian Oktavianto Rihandoyo Rihandoyo Rike Dewi Puspitasari Rizka Ciptaningsih RR. Ella Evrita Hestiandari Ryan Ahmad Firmansyah Safira Janet Araminta Safira, Yolanda Ezra Salsabila Diyamarsis, Cika Sekar Galih Asmoro Shafira Fadhliana M. Sigalingging, Tessalonika Widi Silvia Dwi Amanda Wijaya Sintia Diah Kusuma Sri Suwitri Sternahirunda, TG Sternahirunda, TG, Sternahirunda, Sulistyaningsih, Novi Susi Sulandari Syaidatul Nugrahinni S, Syaidatul Tiara Lusy K Trie Meisyah A Trimelia Anggraini Tsafira Azmira, Risa Wandira Naibaho, Widya Anita Yogi Adya Utomo Yuni Lestari Yussrul Hanna Zaenal Hidayat Zulfa Illiyyiin