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All Journal Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen
Sulastini Sulastini
Universitas Islam Kalimantan (UNISKA) MAB Banjarmasin
Economics, Econometrics & Finance Social Sciences

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ANALISIS PENGARUH KUALITAS PRODUK,KUALITAS LAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN PELANGGAN PADA MINYAK GORENG KEMASAN CV.INDO SARI ABADI Piter Liman; Muhammad Alfani; Sulastini Sulastini
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 3, No 2 (2016)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (907.122 KB) | DOI: 10.31602/al-kalam.v3i2.735

Abstract

This study aimed to, test the significant influence partially on the Product Quality Customer Satisfaction, Quality of Service testing the significant influence partially on Customer Satisfaction and, to test significant influence price perceptions partially to Customer Satisfaction.Methods of analysis using multiple linear regression equation .Populasi in this study were all customers or consumers cooking oil CV.Indo Sari Abadi .Sampel study of 50 people .Pengujian partially Effect of Variable Product Quality (X1) to Customer Satisfaction, is equal to 0,511, with thus, the hypothesis that product quality is not positive or significant effect on customer satisfaction in Edible Oils Packaging CV.Indo Sari Abadi Banjarmasin proven rejected. Effect of Variable Quality of Service (X2) to the value t variable quality of service is equal to -0,114, Thus, the hypothesis that service quality is not positive or significant effect on customer satisfaction in Edible Oils Packaging CV.Indo Sari Abadi Banjarmasin proven rejected. Variables Influence Perception Price (X3) on Customer Satisfaction in Edible Oils Packaging CV.Indo Sari Abadi Banjarmasin.Nilai t Variable Perception is the price of 15,569, this result is greater than the t-table is thus partially 2,011.Dengan price perception have a significant impact on customer satisfaction on bottled cooking oil CV.Indo Sari Abadi Banjarmasin probability variable error rate of 0,00 (less than 0,05) .With thus, the hypothesis that the perception of price positive effect on customer satisfaction on oil bottled cooking CV.Indo Sari Abadi Banjarmasin proved acceptable.
PENGARUH IKLIM ORGANISASI DAN GAYA KEPEMIMPINAN TERHADAP KINERJA PEGAWAI Ramnah Ramnah; Muhammad Harlie; Sulastini Sulastini
Al-KALAM : JURNAL KOMUNIKASI, BISNIS DAN MANAJEMEN Vol 4, No 1 (2017)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (405.634 KB) | DOI: 10.31602/al-kalam.v4i1.828

Abstract

Government organizational human resources consisting of leaders and employees. Organization of youth sports culture and tourism is particular agencies a government that has personnel were 60 employees. Organization of youth sports culture and tourism of a system of the indonesian government is a system of government bureaucracy that was overall would be a lot determined by the these agencies.Research aims to understand effects of climate organizations and style leadership of the performance of employees. The kind of research this is research quantitative to test the influence of between variables free variable bound, with the number of respondents about 60 personnel.Research this analyzed by the use of a test statistic spss for windows version 17. The research results show that there are influence in partial between climate organizations and style leadership of the performance of employees. There is the influence of simultaneously between climate organization style leadership of performance.Keywords : organizational climate, leadership style and performance
Co-Authors Muhammad Alfani Muhammad Harlie Piter Liman Ramnah Ramnah