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All Journal Jurnal Transportasi Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura International Journal of Artificial Intelligence Research JIIP (Jurnal Ilmiah Ilmu Pendidikan) International Journal of Educational Review Airman Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Research in Social Science and Humanities TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Skyhawk: Jurnal Aviasi Indonesia Journal of Public Transportation Community
Ahmad Bahrawi, Ahmad
Politeknik Penerbangan Makassar
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Optimization of Website Based Facility Service System at Politeknik Penerbangan Surabaya Moonlight, Lady Silk; Arifianto, Teguh; Bahrawi, Ahmad; Sari, Dewi Ratna; Hariyanto, Didi; Sari, Putri Dya Citra Nur Kumala
International Journal of Artificial Intelligence Research Vol 9, No 1.1 (2025)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v9i1.1.1638

Abstract

Technological developments, particularly in the Industry 4.0 era, accompanied by increasing technological literacy among the public, have influenced business operations, making them easier to develop and more widely known. Digital transformation innovations in facility services at the Politeknik Penerbangan Surabaya were carried out to improve administrative efficiency, information, and service speed. This study aims to develop a web-based facility service information system with the Laravel framework and online payments using the Midtrans payment gateway that can be accessed by internal and external users of the institution more easily and transparently. The development of this system uses the Waterfall Software Development Life Cycle (SDLC) method. The results of the study show that this system is able to manage facility data, transactions, availability, and transaction history in an integrated and real-time manner. The integration of Midtrans into the system not only makes transactions fast and secure, but also provides convenience and security protection for customers. The implementation of this system has been proven to increase efficiency, speed up the service process, minimize recording errors, while expanding service access for users from outside the institution easily and effectively. In addition, with the institution's digital development system, strategic decision-making has also become easier
Effect of Fare, Service Quality, and Baggage Handling on Passenger Satisfaction Bahrawi, Ahmad; Surtiningtyas, Sri Rahayu; Rinaldi, Ridho; Sukma, Meita Maharani; Kusumayati, Lusiana Dewi; Moonlight, Lady Silk
Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 18, No 4a: December 2025
Publisher : LPPM Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/pamator.v18i4a.33488

Abstract

Ensuring client satisfaction is a crucial aspect of the aviation industry that determines the success of airline operations. To retain and attract customers, airlines must provide services that encourage loyalty and appeal to potential passengers, such as those of Garuda Indonesia Airlines. Several factors influence customer satisfaction, including ticket fares, service quality, and baggage handling. This study aims to examine the extent to which these three variables affect the satisfaction levels of Garuda Indonesia passengers departing from Juanda International Airport, Surabaya. A quantitative strategy was used, and information was gathered using a Likert-scale questionnaire. After removing outliers, 96 valid responses were analyzed. The three variables have a considerable impact on passenger satisfaction, as demonstrated by the regression analysis’s 90.8% Adjusted R Square result. In comparison, the remaining 9.2% is explained by additional elements not covered in this research. The results are expected to serve as recommendations for evaluating and improving Garuda Indonesia’s service performance at Juanda International Airport. Overall, this research contributes to enhancing airline strategies aimed at maximizing service effectiveness, strengthening competitiveness in the aviation sector, and expanding academic understanding of the connection between flight fares, service quality, baggage handling, and customer satisfaction.
Co-Authors A.A. Ketut Agung Cahyawan W Agung Rahardjo, Muh. Agus Dwi Susanto Alloysius Djoko Purwanto Alloysius Djoko Purwanto, Alloysius Djoko Aprilianus, Tomy Catra Indra Cahyadi Dewi Ratna Sari Djunaedi F, Dimas Arya Soeadyfa Fatia Fatimah Fatmawati Sabur Fatmawati Sabur Firman Furyanto, Faoyan Agus Hadi Prayitno Handriyono Handriyono Hariyanto, Didi Idyaningsih, Nining Iwansyah Putra Lady Silk Moonlight Lusiana Dewi Kusumayati Lusiana Dewi Kusumayati, Lusiana Dewi M Efaldes Syahputra Martadinata, M Indra Muharomansyah, Roby Mulyadi Nur Pambudiyanto, Nyaris parjan, parjan Ratri Ratri Ridho Rinaldi Rinaldi, Ridho Rusman Sakti, Gunawan Sari, Putri Dya Citra Nur Kumala Sri Rahayu S Sudrajat Sukma, Meita Maharani Surtiningtyas, Sri Rahayu Suyatmo TEGUH ARIFIANTO, TEGUH Tri Tjahjono Wasito Utomo Wicaksono, Putra Wirawan, Willy Artha Wulansari, Ajeng Yanti Daryanti Yeti Komalasari Yuyun Suprapto