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All Journal TELKOMNIKA (Telecommunication Computing Electronics and Control) SITEKIN: Jurnal Sains, Teknologi dan Industri JUSIFO : Jurnal Sistem Informasi Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING JURNAL MEDIA INFORMATIKA BUDIDARMA Seminar Nasional Teknologi Informasi Komunikasi dan Industri Jurnal Inotera JURIKOM (Jurnal Riset Komputer) Jurnal Sistem Cerdas Building of Informatics, Technology and Science Jurnal Sistem Informasi dan Informatika (SIMIKA) Indonesian Journal of Electrical Engineering and Computer Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Indonesian Journal of Data and Science Jurnal Teknik Informatika (JUTIF) KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Indonesian Journal of Informatic Research and Software Engineering Malcom: Indonesian Journal of Machine Learning and Computer Science CONSEN: Indonesian Journal of Community Services and Engagement Journal of Informatics, Electrical and Electronics Engineering The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika Jurnal Ilmu Komputer dan Teknik Informatika Jurnal Pengabdian Masyarakat Berdampak
Inggih Permana
Universitas Islam Negeri Sultan Syarif Kasim Riau
Religion Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Other

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Journal : JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH)

 1 
Analisis Sentimen Layanan J&T Express pada Sosial Media X Menggunakan Algoritma Naïve Bayes Clasifier dan K-Nearest Neighbor Priady, Muhamad Ilham; Afdal, M.; Permana, Inggih; Zarnelly, Zarnelly
Journal of Information System Research (JOSH) Vol 6 No 4 (2025): July 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v6i4.7721

Abstract

The demand for goods delivery services is increasing along with the widespread use of e-commerce platforms for buying and selling. One of the popular and frequently used delivery service providers is J&T Express. Until now, J&T has had a wide service coverage. However, various customers also have complaints that are often conveyed through social media X. For this reason, this study conducted a sentiment analysis of J&T Express user opinions on social media X using the Naïve Bayes Classifier (NBC) and K-Nearest Neighbor (KNN) algorithms. Data collection was carried out through scraping over a time span from January 1, 2023 to December 1, 2024, resulting in a total of 1,000 data points. The modeling results show that the NBC algorithm outperforms KNN, achieving an accuracy of 72.30%, a precision of 74.76%, and a recall of 72.30%. Meanwhile, the KNN algorithm with the best parameters (K = 9) only has an accuracy of 67.29%, precision of 69.46%, and recall of 67.29%. Then the results of the analysis show that J&T user opinions are dominated by negative sentiment (42.20%), followed by positive sentiment (38.70%) and neutral sentiment (19.10%). Further analysis based on five variables was also conducted and an understanding of J&T's weaknesses, namely in the service aspect, with the highest negative sentiment (21.0%). On the other hand, the user experience aspect is an advantage with the most positive sentiment (16.8%). The data visualization results also indicate that there are dominant customer complaints about the delay in the delivery process. However, customers also appreciate the speed and security of the delivery of goods. These findings provide valuable insights for J&T Express to conduct evaluations and improvements, especially in the service aspect, to improve overall customer satisfaction and experience.
Implementasi Metode WASPAS Pada Sistem Pendukung Keputusan Penilaian Kinerja Perawat Terbaik Pratama, Arya Yendri; Muttakin, Fitriani; Permana, Inggih; Zarnelly, Zarnelly; Marsal, Arif
Journal of Information System Research (JOSH) Vol 5 No 3 (2024): April 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i3.5068

Abstract

Hospitals are health service institutions that provide various services to the community, including inpatient, outpatient and emergency care. Hospitals as health service institutions require optimal nurse performance in providing quality services to patients. At XYZ Hospital, assessments and calculations are still carried out manually, often experiencing difficulties because in carrying out the assessment all the calculation data is carried out one by one, resulting in large errors and taking quite a long time to obtain the decision results and it is difficult to carry out rankings due to frequent assessment forms. scattered. There are 14 criteria for assessing nurse performance, namely loyalty/loyalty, work performance, responsibility, obedience/discipline, honesty, cooperation, communication, knowledge, competency I nurse (PK I), competency II nurse (PK II), competency III nurse (PK III), the presence of hand washing in the room, the quality of the work carried out by the person concerned, and the availability of ready-to-use facilities & infrastructure for the next shift. To obtain accurate performance assessment results, a decision support system was created using the WASPAS method. The WASPAS method is said to be appropriate for selecting the best nurses because it is ranked based on specified criteria values. It is hoped that the research carried out will help obtain effective results. In this research, the results obtained were that the best nurse at XYZ Hospital was the alternative with a score of 50,038 in the name of EET.
Co-Authors Aditya Nugraha Yesa Agus Buono Ahsyar, Tengku Khairil Al Kiramy, Razanul Alfakhri, Rezky Alfaridzi, Gemma Tahmid Aliya, Rahma Andi Darlianto Andriyani, Dwi Ratna Anggi Widya Atma Nugraha Anggia Anfina Anisah Fitri Anjani, Yulia Merry Annisa Ramadhani Aprijon Arif Marsal Arif Marsal Arif Marsal Arifah Fadhila Andaranti Arifin, Abdullah Aufa Zahrani Putri Aulia Dina Bib Paruhum Silalahi Chinthia, Maulidania Mediawati Dedi Pramana Dessi Cahyanti Detha Yurisna Detha Yurisna Devi, Rahma Dzul Asfi Warraihan Eka Pandu Cynthia Eki Saputra Eki Saputra Endah Purnamasari Esis Srikanti Fadhilah Syafria Fadil Rahmat Andini Farahdina Risky Ramadani Febi Nur Salisah Febi Nur Salisah Fiki Fikri, M. Hayatul Fitriah, Ma’idatul Fitriah, Ma’idatul Fitriani Muttakin Fitriani Muttakin Fitriani Muttakin Gathot Hanyokro Kusuma Gurning, Umairah Rizkya Hafiz Aryan Siregar Hasbi Sidiq Arfajsyah Hendri, Desvita Hilda Mutiara Nasution Husaini, Fahri Idria Maita Idria Idriani R, Nova Ikhsani, Yulia Imam Muttaqin Intan, Sofia Fulvi Ismail Marzuki Jazma, Muhammad Jazman , Muhammad Jazman, Muhammad Kusuma, Gathot Hanyokro M Afdal M Afdal M Zaky Ramadhan Z M. Afdal M. Afdal M. Afdal M. Afdal M. Afdal Maulana, Rizki Azli Megawati Megawati - Mona Fronita, Mona Muhammad Afdal Muhammad Fikry Muhammad Jazman Muhammad Jazman Muhammad Jazman Muhammad Naufal, Muhammad Muhammad Zacky Raditya Mukmin Siregar Mundzir, Mediantiwi Rahmawita Munzir, Medyantiwi Rahmawita Mustakim Mustakim Mustakim Mustakim Mustakim Mustakim Mutia, Risma Muttakin, Fitriani Nabillah, Putri Nardialis Nardialis Nasution, Nur Shabrina Naufal Fikri, R. Adlian Negara, Benny Sukma Nesdi Evrilyan Rozanda Nesdi Evrilyan Rozanda Nisa', Sayyidatun Norhavina Norhavina Nunik Noviana Kurniawati Nurainun Nurainun Nuraisyah Nuraisyah Nurfadilla, Nadia Nurkholis Nurkholis nursalisah, febi Octavia, Sania Fitri Pratama, Arya Yendri Priady, Muhamad Ilham Pristiawati, Andani Putri Puput Iswandi Putra, Moh Azlan Shah Putra, Tandra Adiyatma Rahman, Eman Rahmawita M, Medyantiwi Rangga Arief Putra Rayean, Rival Valentino Restu Ramadhan Ria Agustina Rice Novita Rice Novita Rizka Fitri Yansi Rizki Pratama Putra Agri Rozanda, Nesdi Evrilyan Sabillah, Dian Ayu Salisah, Pebi Nur Sania Fitri Octavia Sanusi Shir Li Wang Siti Monalisa Sofia Fulvi Intan Susanti, Pingki Muliya Tasya Marzuqah Tengku Khairil Ahsyar Triningsih, Elsa Tshamaroh, Muthia Uci Indah Sari Ula, Walid Alma Vicky Salsadilla Wenda, Alex Wido Purnama Winda Wahyuti Windy Amelia Putri Wira Mulia, M. Roid Yusmar Yusmar Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly Zarnelly