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Journal : Proceeding of International Conference Health, Science And Technology (ICOHETECH)

The Influence of Good Governance Principles on Satisfaction of Participants National Health Insurance Puguh Ika Listyorini; Mutmainah Dwi Novian Martin
Proceeding of International Conference on Science, Health, And Technology Proceeding of the 1st International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (310.525 KB) | DOI: 10.47701/icohetech.v1i1.773

Abstract

Participant satisfaction is a subjective value for the quality of service provided. If the principles of good governance are applied well, service user satisfaction will be high. The purpose of this study is to determine the effect of the application of the principle of good governances to the satisfaction of National Health Insurance participants at the Office of the Social Security Administering Agency in Surakarta. The research method used is quantitative analytic with cross sectional approach, with a sample of 256 people, taken with a quota sampling technique. Data collected by questionnaire, then analyzed by univariate, bivariate, and multivariate analysis. The results showed that there are influences on the principles of openness, accountability, responsibility, inindependency, pre-accountability, participation, Fairnes and equality, and dynamic with participant satisfaction. Of all the principles, the most influential on participant satisfaction is the principle of Fairnes and equality. The conclusion of this study is that there is an influence of the application of the principle of good governances on the satisfaction of participants of the national health insurance.
Patient Clinical Data Integration in Integrated Electronic Medical Record System using System Development Life Cycle (SDLC) Rara Nur Salsabila; Yunita Wisda Tumarta Arif; Puguh Ika Listyorini; Ummi Athiyah
Proceeding of International Conference on Science, Health, And Technology 2021: Proceeding of the 2nd International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2034.442 KB) | DOI: 10.47701/icohetech.v1i1.1073

Abstract

Clinic is a health service facility that provides individual services, both providing basic and/or specialized medical services. The processing of medical record documents for outpatient services at the Al-Ikhlas Clinic, Sragen, is still carried out conventionally, starting from registration to storing documents. Often there is duplication, inaccuracy in recording, and presentation of reports that are not in accordance with the services at the service. The purpose of this study was to create medical records for inter-clinic patient data interventions with the development life cycle system development (SDLC) method so that it could provide benefits for officers in processing clinical patient data. This type of research is qualitative in nature using the SDLC system development method carried out by selecting projects, initiating and planning projects, analysis, design, Implementation, and maintenance. The subjects in this study were medical record officers and doctors, while the object under study included recording and processing patient medical record data. The development of the SDLC system is the main instrument to replace the old system as a whole or to improve the existing system, and the data sources used are primary data and secondary data. Electronic Medical Records built using the PHP programming language and MySQL database, where this system has the advantage of being able to speed up the registration process and data processing of computerized patient medical records as well as the ease of staff in making reports to clinic leaders. Electronic Medical Records of Al-Ikhlas Sragen Clinic can produce information in the form of patient data reports, diagnosis reports, action data reports, drug data reports, officer data reports, doctor data reports, polyclinic data reports, examination data reports, and patient registration data reports.
Disparities in hospital cost and INA-CBGs tariff with unit cost analysis of inpatient services Warsi Maryati; Muhammad Faiz Othman; Siti Musyarofah; Puguh Ika Listyorini; Fhahrul Dwi Aryanti; Miftakhul Jannah
Proceeding of International Conference on Science, Health, And Technology 2021: Proceeding of the 2nd International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (604.723 KB) | DOI: 10.47701/icohetech.v1i1.1097

Abstract

The National Health Insurance Program, a form of health insurance that has been implemented since 2014, which uses the Indonesian Case Based Groups (INA-CBGs) system. The implementation of this system ensures that patients get good service and hospitals get standard tariff. The intended tariff is in the form of a package which includes all components of hospital costs. This study aims to determine the relationship between the unit cost of all health service cost components and the INA-CBGs tariff and how the gap is. The research sample was taken from the INA-CBGs claim document in the second quarter of 2020 as many as 4,833. Data were analyzed using linear regression to find a relationship between hospital health service costs and the INA-CBGs tariff. Hospital service costs are calculated based on unit cost analysis. The average unit cost of laboratory was IDR 853,500 (7.91%), radiology IDR 366,198 (3.39%), treatment IDR 2,031,850 (18.82%), Examination IDR 4,205,745 (38.95%), Consumables IDR 345,092 (3.17%), and Drugs IDR 3,022,694 (27.76%). The results of the analysis showed Laboratory (b = 1.639; 95% CI = 1.177 to 2.100; p <0.001), Treatment (b = 0.915; 95% CI = 0.852 to 0.978; p <0.001), Examination and Accommodation (b = 1.211; 95% CI = 1.138 to 1.285; p <0.001), and Drug (b = 0.015; 95% CI = 0.007 to 0.024; p <0.001) had a significant relationship with the INA-CBGs tariff. Other variables such as Radiology (b = -0.141; 95% CI = -0.629 to 0.347; p <0.001) and Consumable Costs (b = -0.343; 95% CI = -696 to 0.009; p <0.001) had no significant relationship with INA-CBGs Tariff. However, all cost components have a significant effect (p <0.001) of 42.7% on the INA-CBG tariff with a strong influence category (R = 0.654). Hospitals must be wiser in managing finances with the INA-CBGs pattern, because the tariff may look small because there are some treatment that are not cost effective or there are still unnecessary treatment for patients taking a large portion of the cost of the package.
Hospital Patient Loyalty: In terms of Brand Image, Service Quality, Patient Satisfaction, and Trust Puguh Ika Listyorini; Warsi Maryati; Sylvia Anjani
Proceeding of International Conference on Science, Health, And Technology 2021: Proceeding of the 2nd International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (469.94 KB) | DOI: 10.47701/icohetech.v1i1.1103

Abstract

The success of a hospital if it has loyal patients. Patient loyalty depends on the brand image of the hospital, the quality of service to patients, patient satisfaction, and patient trust in the hospital. This study aims to determine whether there is a relationship between brand image, service quality, satisfaction, and patient trust on patient loyalty. This type of research is analytic observational research with a cross-sectional approach. Samples were taken by accidental sampling with a total of 156 patients. The results showed that there was a relationship between brand image, service quality, satisfaction, and patient trust on patient loyalty.
Analysis of Pending Claims Due to Incompatibility of Diagnostic and Action Codes in Inpatients in Hospitals Puguh Ika Listyorini; Nadia Arifah Ramadhan
Proceeding of International Conference on Science, Health, And Technology Proceeding of the 3rd International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.84 KB) | DOI: 10.47701/icohetech.v3i1.2257

Abstract

This research was conducted at UNS Sukoharjo Hospital. Based on the preliminary study, it was found that 19.5% of the claims filed were pending in inpatient claims and 31% were due to coding cases. This study was conducted to determine pending claims due to coding discrepancies in hospitalized National Health Insurance patients. This is a case study research type with a qualitative research design. Data were taken by observation and interviews with the head of the medical record installation room, coding officer, head of the guarantee installation room, and the verifier of the Health Insurance Administration. The data collected, presented descriptively, and analyzed using content analysis techniques. The results showed that the coding of claim files had been carried out according to hospital standards. Submission of the claim file is carried out after verification by the internal verifier. The pending claim occurs due to a mismatch in coding caused by the need for a join code, an error in determining the main diagnosis, the need for confirmation of the action code, and the need for confirmation of supporting reports. Other influencing factors are support from colleagues, technology support, limited knowledge, and lack of staff training, as well as system changes and problematic servers both from hospitals and from Health Insurance Providers. The conclusion is that there are still pending claims caused by coding cases, so it is better for officers to take coding training and perform server maintenance.
From Knowledge to Adherence: Implementing Health Promotion Model in Hypertension Self-Management Education Ika Listyorini, Puguh; Witriyani, Witriyani; Latifa Noor, Hesty
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2025: Proceeding of the 6th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/d0b0tk60

Abstract

Hypertension is a major global health problem and a leading risk factor for cardiovascular diseases, stroke, and kidney failure. Despite the availability of effective treatment, patient adherence to hypertension management remains low, particularly in primary health care settings. This study aimed to evaluate the effectiveness of Health Promotion Model (HPM)-based Self-Management Education (SME) in improving adherence and reducing blood pressure among hypertensive patients in Kunduran, Blora, Indonesia. A quasi-experimental design with a control group was conducted involving 60 respondents, divided equally into intervention and control groups. The intervention group received SME sessions integrating education, over four weeks, while the control group received standard care. Data were collected using an adherence questionnaire and digital sphygmomanometer before and after intervention. Results showed a significant improvement in adherence scores in the intervention group (pre-test: 62.3 ± 8.5; post-test: 75.6 ± 7.9; p < 0.001), whereas the control group demonstrated no significant change (p = 0.224). Moreover, the intervention group experienced a greater reduction in both systolic and diastolic blood pressure compared to the control group (p < 0.05). These findings suggest that HPM-based SME is an effective strategy to enhance adherence and blood pressure control in hypertensive patients within primary care settings.
THE EFFECT OF HUMAN RESOURCE COMPETENCY TRAINING AND ADMINISTRATIVE SYSTEM FOR PHARMACEUTICAL PERSONNEL CAPABILITY IMPROVEMENT AT UDB MEDIKA PHARMACY Listyani, Tiara Ajeng; Listyorini, Puguh Ika; Akhmad, Khabib Alia; Oktaviana, Aptika
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2023: Proceeding of the 4th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/icohetech.v4i1.3427

Abstract

UDB Medika Pharmacy is a new form of business that was established to increase the income generating of Duta Bangsa University, Surakarta. The lack of experience of Pharmacy Staff at the UDB Medika Pharmacy as practitioners in the pharmacy sector creating human resources in UDB Medika pharmacies requires real training in carrying out pharmaceutical service standards in pharmacies. This study aims to assess the level of knowledge and ability of pharmacy staff, and to find out whether there is a significant influence before and after the Human Resources Competency and Administration System training for pharmacists at UDB Medika Pharmacy. This study was a pre-experimental study with a one-group design that was given a pre-test and a post-test. The results of this study indicate that the average score after training is 78.51, which is higher than the score before training, which is 52.58. Competency Training on Human Resources and Administrative Systems for pharmacists at UDB Medika Pharmacy has been proven to be able to increase the knowledge and skills of pharmaceutical staff at UDB Medika pharmacies in providing pharmaceutical services in accordance with pharmacy service standards at pharmacies, assessed from test results before and after training.