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All Journal Jurnal Kesehatan Masyarakat Dia: Jurnal Administrasi Publik Journal of Health (JoH) Jurnal Kesehatan Komunitas Jurnal Teknologi Dan Sistem Informasi Bisnis PREPOTIF : Jurnal Kesehatan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Teknologi Tepat Guna International Journal of Science and Society (IJSOC) Journal of Hospital Administration and Management Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Journal of Hospital Administration and Management (JHAM) JK Jurnal Kesehatan Awal Bros Journal of Community Development Jcommits : The Journal of Community Empowerment, Innovation, and Sustainability
Wiwik Suryandartiwi Anggarawati
Universitas Awal Bros
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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PENYULUHAN TENTANG BPJS KESEHATAN DI MUSHOLA NURUL IKHLAS RW 03 KELURAHAN KULIM TAHUN 2021 Wiwik Suryandartiwi; Agus Salim; Nadya Faradhifa
Awal Bros Journal of Community Development Vol 3 No 1 (2022): Jurnal Pengabdian Masyarakat : Awal Bros
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v3i1.145

Abstract

Since the enactment of the renewal law on the National Social Security System and the establishment of the Social Security Administering Body, health social security in Indonesia has been reformed and transferred entirely to BPJS Health given the lack of public interest and knowledge of the health insurance program provided by the National Social Security Administration. the government, its implementation is not optimal, especially in terms of health service administration and there are still many poor people who have not registered or become members of Health Social Security Agency in the National Health Insurance Program. In this article, the author describes the community service activities that have been carried out to increase public understanding of how to register for Health Social Security Agency and the importance of its use. Community service activities carried out in RW 03 Kulim Village, Kulim District used the method of material presentation, discussion and question and answer. As for the results of this community service activity, the public can understand how to register for Health Social Security Agency and the benefits of using which can be used to fulfill basic human needs, namely health
PENINGKATAN KEMAMPUAN MASYARAKAT DALAM MENGHADAPI PERKEMBANGAN TEKNOLOGI INFORMASI PADA BIDANG KESEHATAN Abdul Zaky; Wiwik Suryandartiwi
Awal Bros Journal of Community Development Vol 3 No 2 (2022): Jurnal Pengabdian Masyarakat Awal Bros
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v3i2.297

Abstract

In the 4.0 era, everyone cannot be separated from technology. Technology plays an important role in sustaining social, economic and health life in the community. The development of technology in the health sector covers several aspects, namely patient care, hospital internal information systems, hospital management and information systems for patients. The availability of such information is very important for the community. Then now there are also applications that can be used by the public to get Android-based health services. In this modern era, technology is increasingly advanced and people are already familiar with existing technologies. However, there are still many people who are blind to these applications and the community still has limited ability to understand these applications. Currently there are many applications created by experts both in the form of android applications, PC applications or other applications. In this community service, socialization will be carried out to the community regarding android applications used in the health sector. The public must get education regarding android applications, so many of us see an individual having an Android gadget or cellphone but do not know that there are many applications that can be used to carry out health checks, check hospital locations, health consultation applications and others. This activity was carried out at Griya Lembah Sari Housing, Sungai Ambang Village, Rumbai Pesisir. The result of this activity is that the community is able to understand the use of android applications in obtaining health services
PENYULUHAN TENTANG ALUR PELAYANAN IGD/UGD DI RUMAH SAKIT DI MESJID AR-RAUDHAH JLN.KARYA BAKTI, KELURAHAN BAMBU KUNING, KECAMATAN TENAYAN RAYA, KOTA PEKANBARU Marian Tonis; Muhammad Firdaus; Wiwik Suryandartiwi; Anastasya Shinta Yuliana
Awal Bros Journal of Community Development Vol 4 No 2 (2023): Awal Bros Journal of Community Development
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v4i2.394

Abstract

The Emergency Department is one of the units in a hospital that provides initial treatment of patients, according to the level of emergency. The difference between ER and ER. ER stands for emergency department, while ER stands for emergency installation. Both the ER and the ER have the same handling principles. Both provide appropriate and prompt treatment for emergency or life-threatening medical conditions. A screening officer will sort patients into triage groups. The triage group consists of red triage, yellow triage, green triage, and black triage. The action of ER / ER services starts from the patient coming until the patient is finished. Therefore, to inform the local community about the flow of emergency room services, we conduct counseling. After all these stages were carried out, a planning of counseling activities for the flow of emergency room services was obtained at the Ar-Raudhah mosque.
PENYULUHAN TENTANG SISTEM RUJUKAN PELAYANAN KESEHATAN DI MUSHOLA MUJAHIDDIN JLN.KARYA SATU, DOKAGU KELURAHAN AIR DINGIN, KECAMATAN BUKIT RAYA, KOTA PEKANBARU Wiwik Suryandartiwi; Marian Tonis; Muhammad Firdaus
Awal Bros Journal of Community Development Vol 5 No 1 (2024): Awal Bros Journal of Community Development
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v5i1.408

Abstract

The health service referral system is the organization of health services that regulates the reciprocal delegation of duties and responsibilities for health services, both vertically and horizontally. A referral system is required for patients who are participants in health insurance or social health insurance and health service providers. In this article the author describes the community service activities that have been carried out to increase public understanding of the health service referral system. Community service activities carried out in the Karya 1 dokagu area, Bukit raya District use lecture, discussion and question and answer methods. As for the results of this community activity, the community has been able to understand the health service referral system. This activity can also increase public enthusiasm or awareness in health checks and increase public awareness of healthy living
ANALISIS STRATEGI MANAJEMEN SUMBER DAYA MANUSIA (MSDM) DALAM MENINGKATKAN KINERJA TENAGA REKAM MEDIS DI RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD Suryandartiwi, Wiwik; Firdaus, Muhammad; Mutiara, Sherly; Yuliana, Anastasya Shinta; Fitrah, Aldo Destu
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 8 No. 3 (2024): DESEMBER 2024
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v8i3.34909

Abstract

MSDM rumah sakit merupakan suatu sistem yang memerlukan perhatian khusus agar dapat seefektif dan seefesian mungkin dalam mengatur tenaga SDM sehingga SDM yang berkualitas berpengaruh dalam meningkatnya kinerja tenaga rekam medis di rumah sakit salah satunya RSUD Arifin Achmad Provinsi Riau. Penelitian ini bertujuan untuk mengetahui Bagaimana Strategi MSDM dalam Meningkatkan Kinerja Tenaga Rekam Medis di RSUD Arifin Achmad Provinsi Riau, dengan menggunakan variabel Man, Money, Material, Methods, Machine. Jenis penelitian ini yaitu kualitatif dengan pendekatan deskriptif analitik. Informan penelitian ini berjumlah 6 orang dengan informan utama tenaga rekam medis dengan kode (U1, U2, U3), kemudian informan pendukung kepala isntalasi rekam medis dengan kode (P1), pelaksanaan adm rekam medis (P2), dan sub koordinator adm pegawai (P3) dan penelitian ini menggunakan model Content Analysis (Analisis Isi). Penelitian ini dilakukan pada 15 Mei – 15 Juli 2024 di RSUD Arifin Achmad Provinsi Riau. Hasil penelitian didapatkan bahwa masih kurangnya tenaga rekam medis, tenaga rekam medis sudah memiliki pengalaman yang cukup, tidak adanya pelatihan yang diberikan sebelum terjun kelapangan, tidak ada pemberian reward, tidak terpajang SOP rekam medis, tenaga rekam medis sudah bekerja sesaui dengan SOP, tidak dilakukan pemeliharaan mesin secara berkala. Dapat disimpulkan bahwa Strategi MSDM dalam meningkatkan kineja tenaga rekam medis belum sepenuhnya optimal. Disarankan perlu adanya penambahan tenaga rekam medis, diberikan pelatihan sebelum terjun kelapangan, diberikannya reward, dipajangnya SOP terkait rekam medis, dilakukannya pemeliharaan mesin secara berkala.  
ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA PETUGAS ADMINISTRASI DI RUMAH SAKIT PANAM Anastasya Shinta Yuliana; Aditya, Frigita Selly; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.283

Abstract

The effect of workload is the impact of excessive workload which results in an unfavorable impact on the performance of hospital administrative officers, which will cause fatigue both physically and mentally. At Awal Bros Panam Hospital, which is crowded with patient visits every day, the burden on administrative staff increases and causes human errors. This study aims to determine the effect of workload on the performance of administrative officers at the early bros panam hospital. This type of research is qualitative with an analytical descriptive approach.is supported by an empirical juridical approach. The study was conducted on 18 July-18 August 2022 at Awal Bros Panam Hospital. There were 8 informants in the study and the research used a Content Analysis model. The results showed that shifts that are prone to errors in data input are the morning shift, no special training for administrative officers, no rewards from the hospital, no backup computers, no display of SOPs related to administrative officers, no regular machine maintenance. It can be concluded that the effect of workload on the performance of administrative officers affects the performance of officers. It is recommended that there be additional officers on the morning shift, special training such as SIMRS training for administrative officers on a regular basis, giving rewards from the hospital, providing backup computers, displaying SOPs related to administrative officers and doing regular machine maintenance. Keywords : Influence Workload, Performance, Administrative Officer
PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Wulandari, Atika; Suryandartiwi, Wiwik; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.288

Abstract

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.
PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI RUMAH SAKIT TERHADAP KEPUASAN PASIEN DI UNIT INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Suryandartiwi, Wiwik; Tifani, Meidita; Salim, Agus
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.294

Abstract

The quality of health services is a level that shows the perfection of health services, which can create a sense of satisfaction in every patient who gets benefits at the Arifin Achmad Hospital, Riau Province. Happiness will be fulfilled if the better the quality of service, the more satisfied the patient will be and will continue to return to get service from time to time because good service can provide satisfaction to patients following their needs and desires. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. This type of research is quantitative by using a questionnaire. Respondents in this study were patients who had received outpatient registration services at Arifin Achmad Hospital, Riau Province. The results of the study obtained a total of 100 respondents. The analysis results show that all service quality indicators (Tangible, Reliability, Responsiveness, Assurance, Empathy) positively influence the service quality of hospital administrative staff on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. There are two service quality indicator variables that have the most dominant influence on patient satisfaction in the outpatient installation unit of the Arifin Achmad Hospital, Riau Province, which include the Assurance indicator 48.6% and Tangible 24.3% and show that 63.6% of the patient satisfaction variable can be explained. by the service quality of hospital administrative staff, so it can be concluded that the service quality of hospital administrative staff in outpatient installations greatly influences patient satisfaction.
ANALISIS SISTEM ANTRIAN SINGLE CHANEL-MULTIPHASE DALAM PENINGKATAN EFISIENSI WAKTU PELAYANAN PADA PELAYANAN MEDICAL CHECK-UP DI RUMAH SAKIT Zaky, Abdul; Suryandartiwi, Wiwik; Bagiana, Rizka
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.316

Abstract

Medical Check-Up (MCU) service facilities must of course be available in a hospital. As for providing the best MCU service, the Hospital must provide the best time service for those who are queuing to get the MCU results. The purpose of this study was to determine the queuing system, standardization of service time, and patient perceptions of MCU service time at the Hospital. The system Matic sampling method is used in selecting the sampling in the research conducted. The number of samples observed was 21 people consisting of MCU examination patients. The data were obtained through the process of observation and literature study, then distributing questionnaires and collecting documentation. Test data used includes data processing and data analysis. The queuing system used by the MCU service is a single-channel-multiphase system that is effectively implemented. This system is a queuing system that applies the principle of first come first serve (FCFS). The first come first serve (FCFS) queue discipline increasingly provides a sense of fairness for every visitor who queues to get MCU results. The standardization of MCU service time was declared in the slow category because the Minimum Service Standardization was 85.24 minutes, which was 25.2 minutes different from the medium SPM category, which was 60 minutes. Based on the 17-point statements of patient perceptions of the Hospital's MCU queue system with the Strongly Agree and Agree categories. The percentage of the patient's agreement value on each statement is above 50%. This shows that the patient's perception of the MCU queue service at the Hospital is good, but does not really have additional value because it is still quite common in Hospitals.
PENGARUH PELAYANAN PRIMA TENAGA ADMINISTRASI PENDAFTARAN TERHADAP KEPUASAN PASIEN DI UNIT RAWAT JALAN RSUD ARIFIN ACHMAD PROVINSI RIAU Firdaus, Muhammad; Huljannah, Angela; Tonis, Marian; Suryandartiwi, Wiwik
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.383

Abstract

Excellent service is very good or best service to patients based on quality standards to meet the needs and desires of patients so that patients can get satisfaction. Satisfaction is the level of one's feelings after comparing the perceived performance or results with their expectations. So the level of satisfaction is a function of the difference between perceived performance and expectations. The purpose of this study was to determine the effect of Excellent Service by Registration Administration Personnel on Patient Satisfaction in the Outpatient Unit at Arifin Achmad Hospital, Riau Province. This study used a Quantitative Research Type with the Cross Sectional Study Method which was carried out at Arifin Achmad Hospital, Riau Province. This research was conducted by distributing questionnaires with 100 respondents, namely outpatients at RSUD Arifin Achmad, Riau Province. The results of this study were obtained from research data processing which showed that the influence of excellent service by registration administration personnel had a significant effect on patient satisfaction in the outpatient unit at RSUD Arifin Achmad, Riau province. This can be seen by the sig value of 0.000 <0.005 while the results of the T test show that the indicators of attitude, ability, attention, action, accountability, and appearance simultaneously affect patient satisfaction. Then R2 produces 0.487, this means that 48.7% of the variation in patient satisfaction can be explained by 6 indicators of excellent service, namely attitude, ability, attention, action, accountability, and appearance, while the remaining 51.3% is influenced by other factors outside the variables.
Co-Authors Abdul Zaky Ade Novita Aditya, Frigita Selly Agus Salim Agus Salim Agus Salim Agus Salim agus Salim ANASTASYA SHINTA YULIANA Ani Riza Wati Atika Wulandari Bobi Handoko Devi Purnamasari Faradhifa, Nadya Febby Dwi Kinanti Firdaus , Muhammad Fitrah, Aldo Destu Hanna Zarah Hilda Oktavianis Huljannah, Angela Ilham, Faiz Lilik Istikhairyah M. Yogi Riyantama Isjoni Marian Tonis Marido Bisra Meidita Tifani Muhammad Firdaus Muhammad Firdaus Muhammad Firdaus Nadya Faradhifa Najla, Lisvia Nurhadi, Muhammad Purnamasari, Devi Rezky, Mutiara Cahaya Rizka Bagiana Safitri, Yuni Asnita Adetia Sherly Mutiara Sisi Hendriani Syamsiar, Syamsiar Tania Puteri Millenia Tifani, Meidita Wulan Patricia wulandari, atika