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All Journal Jurnal Kesehatan Masyarakat Dia: Jurnal Administrasi Publik Journal of Health (JoH) Jurnal Kesehatan Komunitas PREPOTIF : Jurnal Kesehatan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Teknologi Tepat Guna International Journal of Science and Society (IJSOC) Journal of Hospital Administration and Management Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Journal of Hospital Administration and Management (JHAM) JK Jurnal Kesehatan Awal Bros Journal of Community Development Jcommits : The Journal of Community Empowerment, Innovation, and Sustainability
Wiwik Suryandartiwi Anggarawati
Universitas Awal Bros
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI RUMAH SAKIT TERHADAP KEPUASAN PASIEN DI UNIT INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Wiwik Suryandartiwi; Meidita Tifani; Agus Salim
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (757.182 KB) | DOI: 10.54973/jham.v3i2.294

Abstract

The quality of health services is a level that shows the perfection of health services, which can create a sense of satisfaction in every patient who gets benefits at the Arifin Achmad Hospital, Riau Province. Happiness will be fulfilled if the better the quality of service, the more satisfied the patient will be and will continue to return to get service from time to time because good service can provide satisfaction to patients following their needs and desires. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. This type of research is quantitative by using a questionnaire. Respondents in this study were patients who had received outpatient registration services at Arifin Achmad Hospital, Riau Province. The results of the study obtained a total of 100 respondents. The analysis results show that all service quality indicators (Tangible, Reliability, Responsiveness, Assurance, Empathy) positively influence the service quality of hospital administrative staff on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. There are two service quality indicator variables that have the most dominant influence on patient satisfaction in the outpatient installation unit of the Arifin Achmad Hospital, Riau Province, which include the Assurance indicator 48.6% and Tangible 24.3% and show that 63.6% of the patient satisfaction variable can be explained. by the service quality of hospital administrative staff, so it can be concluded that the service quality of hospital administrative staff in outpatient installations greatly influences patient satisfaction.
ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA PETUGAS ADMINISTRASI DI RUMAH SAKIT PANAM Anastasya Shinta Yuliana; Aditya, Frigita Selly; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.283

Abstract

The effect of workload is the impact of excessive workload which results in an unfavorable impact on the performance of hospital administrative officers, which will cause fatigue both physically and mentally. At Awal Bros Panam Hospital, which is crowded with patient visits every day, the burden on administrative staff increases and causes human errors. This study aims to determine the effect of workload on the performance of administrative officers at the early bros panam hospital. This type of research is qualitative with an analytical descriptive approach.is supported by an empirical juridical approach. The study was conducted on 18 July-18 August 2022 at Awal Bros Panam Hospital. There were 8 informants in the study and the research used a Content Analysis model. The results showed that shifts that are prone to errors in data input are the morning shift, no special training for administrative officers, no rewards from the hospital, no backup computers, no display of SOPs related to administrative officers, no regular machine maintenance. It can be concluded that the effect of workload on the performance of administrative officers affects the performance of officers. It is recommended that there be additional officers on the morning shift, special training such as SIMRS training for administrative officers on a regular basis, giving rewards from the hospital, providing backup computers, displaying SOPs related to administrative officers and doing regular machine maintenance. Keywords : Influence Workload, Performance, Administrative Officer
PENGARUH KOMUNIKASI EFEKTIF TERHADAP KINERJA PETUGAS ADMINISTRASI PENDAFTARAN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Febby Dwi Kinanti; Wiwik Suryandartiwi; Agus Salim; Anastasya Shinta Yuliana
Jurnal Kesehatan Vol. 1 No. 4 (2023): Oktober
Publisher : CV. ADIBA AISHA AMIRA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Effective communication is a process in communication that can produce attitude change. The purpose of this study was to determine the effect of effective communication on the performance of outpatient registration administrative officers at the regional general hospital arifin achmad riau province. This study uses a type of quantitative research using a cross sectional design, conducted at the regional general hospital arifin achmad riau province with a total of 100 respondents, namely outpatient registration patients. This research was carried out by conducting several stages of analysis, including assumption analysis, multiple regression analysis, coefficient of determination, T test and F test. The results of this study state that the sig. value is 0.000 which shows that 0.000 <0.05, so the conclusion is that there is a significant influence between effective communication (personal factors, environmental factors, relationship factors) on the performance of outpatient registration administrative officers at Arifin Achmad Regional General Hospital.The conclusion of this study is that there is an effect of effective communication on the performance of outpatient registration administrative officers at the Arifin Achmad Regional General Hospital, Riau Province. Suggestions for the 5S culture banner (smile, greeting, greeting, courtesy, and courtesy) in the outpatient registration room. It is hoped that officers can carry out the 5S culture, so that there is effective communication between fellow officers and officers and patients who register.
ANALISIS SISTEM ANTRIAN SINGLE CHANEL-MULTIPHASE DALAM PENINGKATAN EFISIENSI WAKTU PELAYANAN PADA PELAYANAN MEDICAL CHECK-UP DI RUMAH SAKIT Zaky, Abdul; Suryandartiwi, Wiwik; Bagiana, Rizka
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.316

Abstract

Medical Check-Up (MCU) service facilities must of course be available in a hospital. As for providing the best MCU service, the Hospital must provide the best time service for those who are queuing to get the MCU results. The purpose of this study was to determine the queuing system, standardization of service time, and patient perceptions of MCU service time at the Hospital. The system Matic sampling method is used in selecting the sampling in the research conducted. The number of samples observed was 21 people consisting of MCU examination patients. The data were obtained through the process of observation and literature study, then distributing questionnaires and collecting documentation. Test data used includes data processing and data analysis. The queuing system used by the MCU service is a single-channel-multiphase system that is effectively implemented. This system is a queuing system that applies the principle of first come first serve (FCFS). The first come first serve (FCFS) queue discipline increasingly provides a sense of fairness for every visitor who queues to get MCU results. The standardization of MCU service time was declared in the slow category because the Minimum Service Standardization was 85.24 minutes, which was 25.2 minutes different from the medium SPM category, which was 60 minutes. Based on the 17-point statements of patient perceptions of the Hospital's MCU queue system with the Strongly Agree and Agree categories. The percentage of the patient's agreement value on each statement is above 50%. This shows that the patient's perception of the MCU queue service at the Hospital is good, but does not really have additional value because it is still quite common in Hospitals.
PENGARUH PELAYANAN PRIMA TENAGA ADMINISTRASI PENDAFTARAN TERHADAP KEPUASAN PASIEN DI UNIT RAWAT JALAN RSUD ARIFIN ACHMAD PROVINSI RIAU Firdaus, Muhammad; Huljannah, Angela; Tonis, Marian; Suryandartiwi, Wiwik
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.383

Abstract

Excellent service is very good or best service to patients based on quality standards to meet the needs and desires of patients so that patients can get satisfaction. Satisfaction is the level of one's feelings after comparing the perceived performance or results with their expectations. So the level of satisfaction is a function of the difference between perceived performance and expectations. The purpose of this study was to determine the effect of Excellent Service by Registration Administration Personnel on Patient Satisfaction in the Outpatient Unit at Arifin Achmad Hospital, Riau Province. This study used a Quantitative Research Type with the Cross Sectional Study Method which was carried out at Arifin Achmad Hospital, Riau Province. This research was conducted by distributing questionnaires with 100 respondents, namely outpatients at RSUD Arifin Achmad, Riau Province. The results of this study were obtained from research data processing which showed that the influence of excellent service by registration administration personnel had a significant effect on patient satisfaction in the outpatient unit at RSUD Arifin Achmad, Riau province. This can be seen by the sig value of 0.000 <0.005 while the results of the T test show that the indicators of attitude, ability, attention, action, accountability, and appearance simultaneously affect patient satisfaction. Then R2 produces 0.487, this means that 48.7% of the variation in patient satisfaction can be explained by 6 indicators of excellent service, namely attitude, ability, attention, action, accountability, and appearance, while the remaining 51.3% is influenced by other factors outside the variables.
HUBUNGAN PENANGANAN KELUHAN (COMPLAIN HANDLING) DENGAN LOYALITAS PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Safitri, Yuni Asnita Adetia; Tonis, Marian; Suryandartiwi, Wiwik
Jurnal Kesehatan Masyarakat Vol 11, No 5 (2023): SEPTEMBER
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jkm.v11i5.41100

Abstract

Penanganan keluahan merupakan identifikasi masalah yang menyebabkan pasien atau pelanggan tidak puas dan mengeluh sehingga menindaklanjuti dan diupayakan agar pasien atau pelanggan merasa ada perbaikan dari masalah atas ketidaksesuaian harapan dari pelayanan yang diberikan rumah sakit. Akibatnya banyaknya rumah sakit ikut menurun dan berpengaruh dengan loyalitas pasien. Loyalitas pasien memiliki peranan penting dalam suatu rumah sakit atau perusahaan untuk meningkatkan performa finansial, dan sustainability dari rumah sakit. Tujuan dari penelitian ini untuk mengetahui hubungan penanganan keluhan (complain handling) dengan loyalitas pasien diinstalasi rawat inap RSUD Petala Bumi. Jenis penelitian ini yaitu kuantitatif dengan metode probability sampling. Sampel dalam penelitian ini pasien rawat inap RSUD Petala Bumi Provinsi Riau sebanyak 86 responden. Penelitian ini dilaksanakan dengan Teknik pengumpulan data studi pustaka dan penyebaran kuesioner. Analisis pada penelitian ini univariat, bivariat, normalitas, dan linearitas. Hasil penelitian menunjukkan bahwa variabel visibility adanya hubungan dengan loyalitas pasien (p-value= 0,000 < 0,05), bahwa variabel accesbility adanya hubungan dengan loyalitas pasien (p-value= 0,030 < 0,05), bahwa variabel responsive adanya hubungan dengan loyalitas pasien (p-value= 0,000 < 0,05) dan bahwa variabel fairness and objektif adanya hubungan dengan loyalitas pasien (p-value= 0,000< 0,05). Kesimpulan penelitian ini adalah bahwa pasien rawat inap di RSUD Petala Bumi Provinsi Riau merasa puas terhadap penanganan keluhan yang diberikan. Dapat diartikan pelayanan yang diberikan memenuhi dan keinginan pasien sehingga terciptanya loyalitas pasien di RSUD Petala Bumi.
Designing a Doctor's Practice Scheduling Application in a Hospital Using the Graph Coloring Method: Perancangan Aplikasi Penjadwalan Praktek Dokter di Rumah Sakit Menggunakan Metode Pewarnaan Graf Marian Tonis; Zaky, Abdul; Bisra, Marido; Suryandartiwi, Wiwik
Journal of Health (JoH) Vol 11 No 02 (2024): Journal of Health (JoH) - July
Publisher : LPPM STIKES Guna Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30590/joh.v11n2.845

Abstract

Scheduling is a common need nowadays. One example is hospitals. Hospitals need a scheduling process to schedule doctors who will be on duty and use a room. This is due to the large number of doctors and the limited number of rooms, so a scheduling system is needed as needed. Problems that occur at Petala Bumi Hospital, the number of doctors on duty in the emergency room is quite large. However, there is confusion from management in managing the schedule of doctors in the emergency room. This research is a development of the Graph coloring method carried out in the preparation of a doctor's schedule at the hospital. This research was conducted to overcome scheduling problems that are often inappropriate and usually need to be corrected repeatedly in hospitals. The methods used to perform scheduling are quite diverse, one of which is the Graph coloring method. This study aims to determine the application of graph coloring in compiling a doctor's schedule. This research is a type of R&D research with a system design design with the application of graph coloring. Graph coloring is done for four days because the graph coloring pattern matrix repeats after the fourth day. During the four-day preparation, graph coloring has 10 colors or chromatic numbers assuming three shifts and two doctors in one shift. Therefore, the optimization of the doctor's schedule preparation at the Emergency Room of Petala Bumi Hospital can be done with at least 10 doctors
Increasing Interest in Going to the Health Center through Analysis of Factors Affecting Interest in Visits: Peningkatan Minat Berobat ke Puskesmas melalui Analisa Faktor yang Mempengaruhi Minat Kunjungan Suryandartiwi, Wiwik; Handoko, Bobi; Firdaus, Muhammad
Journal of Health (JoH) Vol 11 No 02 (2024): Journal of Health (JoH) - July
Publisher : LPPM STIKES Guna Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30590/joh.v11n2.846

Abstract

Public Health Centers are part of the health service that aims to organize health and is responsible for health development in the work area. Interest in visiting a health center is one of the most important things in improving health services in the community. One of the factors that influence interest in visiting a health center is accreditation. However, the actual accreditation of health centers is not well known among the general public. People are more familiar with criteria such as the quality of human resources, economy, location, facilities and service time. The method used is a quantitative method with a survey approach at Rejosari Health Center, Tenayan Raya District, Pekanbaru City. The community who participated in filling out the questionnaire was 100 people, the people who filled out the questionnaire were adult men and women with an average age of 18-40 years. Based on the data obtained, it shows that the quality of human resources has a negative influence on the interest in visiting. Then the economy, location, facilities and time have a positive influence on the interest in visiting the health center by the community. The results of this study also show that the selected factors have a model fit with the interest in visiting shown by the r value of 75.3%. The linear equation model obtained in the analysis of factors affecting interest in visiting is Y = 0.211 - 0.116 X1 + 0.149 X2 + 0.063 X3 + 0.385 X4 + 0.046 X5+e.
PERILAKU HIDUP BERSIH DAN SEHAT PADA RUMAH SAKIT DAN MASYARAKAT DI SMA NEGERI 2 BANGKINANG Wiwik Suryandartiwi; Agus Salim
Awal Bros Journal of Community Development Vol 2 No 1 (2021): Jurnal Pengabdian Masyarakat Awal Bros
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v2i1.44

Abstract

The PHBS arrangement in the household is the most important point in the movement. With the achievement of healthy household conditions through the PHBS arrangement, each family member is expected to be willing and able to have an active role in practicing clean and healthy living behavior at the community level. This paper aims to increase understanding of knowledge about patterns of clean and healthy living behavior for many people both in daily life. In addition, it is also expected to be able to help in applying it in everyday life. The target in this service is the students of SMA Negeri 2 Bangkinang. However, few students attended and the event was not on schedule because students did not arrive on time. This community service provides experience to students in carrying out activities such as guiding activities, giving remarks from the committee, the committee providing direction to activities and also providing experience to students in making activity reports.
PENYULUHAN TENTANG ALUR PELAYANAN DI RUMAH SAKIT SERTA PROTOKOL KESEHATAN BAGI PASIEN YANG DITERAPKAN DI RUMAH SAKIT TAHUN 2021 Marian Tonis; Wiwik Suryandartiwi; Tania Puteri Millenia
Awal Bros Journal of Community Development Vol 2 No 2 (2021): Jurnal Pengabdian Masyarakat Awal Bros
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v2i2.112

Abstract

Safe and quality health services in hospitals have become the main hope and goal of the community/patients, health workers, hospital managers and owners as well as regulators. The services implemented in hospitals during the Covid-19 pandemic are called hospital services during the adaptation period for new habits. In this article, the author describes community service activities that have been carried out to increase public understanding of the flow of treatment services in hospitals and health protokols implemented in hospitals during the pandemic. Community service activities were carried out in RW 002 Kulim Village, Kulim District, Pekanbaru City, Riau Province by using the method of displaying service flowchart images in hospitals, lectures, to discussions and Q&A. As for the results of this community activity, the community has understood how the general flow of treatment services in hospitals is. The implementation of this activity is one form of support for the guidelines issued by the Ministry of Health of the Republic of Indonesia regarding technical guidelines for hospital services during the adaptation period of new habits. This activity can also provide new knowledge to the community regarding the flow of services and health protokols for patients in hospitals.
Co-Authors Abdul Zaky Ade Novita Aditya, Frigita Selly Agus Salim Agus Salim agus Salim Agus Salim Agus Salim ANASTASYA SHINTA YULIANA Ani Riza Wati Atika Wulandari Bobi Handoko Devi Purnamasari Faradhifa, Nadya Febby Dwi Kinanti Firdaus , Muhammad Fitrah, Aldo Destu Hanna Zarah Hilda Oktavianis Huljannah, Angela Ilham, Faiz Lilik Istikhairyah Marian Tonis Marido Bisra Meidita Tifani Muhammad Firdaus Muhammad Firdaus Muhammad Firdaus Nadya Faradhifa Najla, Lisvia Nurhadi, Muhammad Purnamasari, Devi Rizka Bagiana Safitri, Yuni Asnita Adetia Sherly Mutiara Sisi Hendriani Syamsiar, Syamsiar Tania Puteri Millenia Tifani, Meidita Wulan Patricia wulandari, atika