Article Per Year (5 Year)
p-Index From 2021 - 2026
4.617
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) JURNAL RELASI STIE MANDALA JEMBER UNEJ e-Proceeding Dinamisia: Jurnal Pengabdian Kepada Masyarakat International Journal of Social Science and Business Jurnal Pengabdian Magister Pendidikan IPA Jurnal Ilmiah Ecobuss INTEGRITAS : Jurnal Pengabdian Indonesian Journal of Cultural and Community Development Jurnal Abadimas Gorontalo Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Wiga : Jurnal Penelitian Ilmu Ekonomi Jurnal Ilmu Manajemen Advantage Jurnal Abdi Panca Marga Innovation Business Management and Accounting Journal JUMAD Journal Management, Accounting, & Digital Business Relasi : Jurnal Ekonomi Jurnal Ekonomi, Manajemen, Akuntansi
Hermanto Hermanto
Program Studi Manajemen, Universitas Panca Marga, Probolinggo, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Social Sciences Transportation Other

Published : 48 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : UNEJ e-Proceeding

 1 
PENGARUH KEJELASAN PELAYANAN, KEDISIPLINAN PETUGAS PELAYANAN, KECEPATAN PELAYANAN DAN INFRASTRUKTUR TERHADAP KEPUASAN MASYARAKAT Hermanto Hermanto
UNEJ e-Proceeding Dinamika Global: Rebranding Keunggulan Kompetitif Berbasis Kearifan Lokal
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to influence the clarify of service, disciplined services officers, speed of service, and infrastructure on community satisfaction at Health Center of Leces Probolinggo. The population of this research are all patients or people who were visiting a health service in health centers of Leces and sampling method used purposive sampling. The data collection method documentation, and questionnaires. Data were analyzed using descriptive analysis and multiple linear regression analysis. Calculation of multiple linear regression analysis regression equation: Y = 2.678 + 0.286 X1 + 0.430 X2 + 0.298 X3 + 0.095 X4, meaning there are no community satisfaction by 2.678 points without the involvement of the four variables in this study. While the amount of influence of the four variables to satisfaction of the community amounted to 93.3% and the remaining 6.7% is influenced by other factors. From the analysis, the discipline of service personnel more significantly to the satisfaction of the people than the clarity of service, speed of service personnel and infrastructure. Based on the research results, infrstruktur have the lowest contribution for that management should consider the availability of facilities and infrastructure to ensure the comfort and satisfaction of the people at the health center Leces Probolinggo.
Co-Authors Abdul Haris Abdul Haris Agung Yatiningrum Agung Yatiningrum Agung Yatiningrum, Agung Ahmad Supaidi Amani, Tatik Amani, Tatik Andayani, Putri Anjarwati, Ani Arifin Arifin Arifin Arifin Bahri, Mohammad Saiful Bahri, Saiful Dani Hari Tunggal Prasetiyo Dedi Joko Hermawan Della Sora Nabillaprila Dewi Nuraini Dwi Vidyastutik, Elok Dyah Ayu Perwitasari Eko Wahyono Elmas, Mohammad Syarif H Elok Dwi Vidyastutik Elok Mia Rianti Elvin Elisa Putri Fadilah, Siti Nur Faridahtul Jannah Fitriana, Arum Gholi, Muhammad Al H.M. Saiful Bahri Habiba Miftahul Ilmi Hariyanto, Budi Hassan Touati Hidayat, Ibnu Hudzafidah, Hudzafidah Ikhbal Febrian Imam Marzuki Iqbal Syah Bima, Ahmad Izzeti Fatinah Khusnik Hudzafidah Leliya Nanda Tiyas Sinta Devie Linda Kurnia Supraptiningsih Lukman Hakim Lusiana M. Syarif Hidayatullah Elmas Maharani, Vero Marifah, Muliatul Mayditha, Revilia Misdiyanto Misdiyanto M Misdiyanto Misdiyanto, Misdiyanto Moch Vishal Fergiawan Moh Iskak Elly Mohammad Iskak Elly, Mohammad Iskak Mohammad Syarif H Elmas Mufid Andrianata Nadya Ika Putri Nasirruddin, Muhammad Ngatimun Ngatimun Ngatimun Ngatimun Nourma Ulva Kumala Devi Nurul Izzah Nurul Mega Rosita Prasetio, Bagus Adi Puspita, Devi Putri, Dita Refani Putri, Siti Julaiha Ananda Rahajeng, Yekti Renaldo, M. Donal Riza Bahtiar Sulistyan Rr Setyani Hidayati Sah, Imam Alfin Salim, Ariiqa Solly Aryza Tatik Amani Tedy Herlambang, Tedy Titik Musriati Trivosa Aprilia Novadiani Haidiputri Uswatul Hasanah, Uswatul Widayanto, Mutinda Teguh Yekti Rahajeng Yoyok Yullyta Widiastuti