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Journal : Journal of Applied Health Management and Technology

EVALUATING THE QUALITY OF UNINTENDED PREGNANCY SERVICES AT PKBI CLINIC DKI JAKARTA Yunanda, Rista; Rahmaniati, Martya; Prasetyo, Sabarinah
Journal of Applied Health Management and Technology Vol 6, No 2 (2024): October 2024
Publisher : Politeknik Kesehatan Kementerian Kesehatan Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31983/jahmt.v6i2.11595

Abstract

Based on WHO estimates, the unintended pregnancy rate in Indonesia is 40/1,000 women aged 15-49 years. PKBI clinic recorded 210 cases of unintended pregnancy from 2022 to 2024. These cases pose significant risks to maternal and child health. The high incidence of these cases necessitates the provision of high-quality services by health facilities. This is crucial to enhance patient satisfaction and improve service access. The objective of this study is to give an overview of the quality services evaluation for unintended pregnancy at PKBI Clinic. This study is a descriptive study using secondary data from the PKBI clinic based on monthly patient visits from 2022 to 2024.  The analysis uses a Run Chart and Control Chart. The results of the Run Chart analysis indicate the presence of common causes that remain under system control, whereas further analysis using Control Charts reveals the presence of special causes. These special causes are associated with patient surges at certain times and the impact of health education programs. However, to anticipate patient surges, the PKBI clinic is still lacking in human resources. This study concludes that Control Charts are more sensitive in detecting special causes due to the presence of control limits that can identify out-of-control data and detect small changes. The evaluation of service quality for unintended pregnancies at the PKBI clinic demonstrates good quality, but a lack of human resources can reduce this quality. Therefore, there is a need for additional staff, training, and better management of work schedules.
EVALUATING THE QUALITY OF UNINTENDED PREGNANCY SERVICES AT PKBI CLINIC DKI JAKARTA Yunanda, Rista; Rahmaniati, Martya; Prasetyo, Sabarinah
Journal of Applied Health Management and Technology Vol. 6 No. 2 (2024): October 2024
Publisher : Postgraduate Program , Poltekkes Kemenkes Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31983/jahmt.v6i2.11595

Abstract

Based on WHO estimates, the unintended pregnancy rate in Indonesia is 40/1,000 women aged 15-49 years. PKBI clinic recorded 210 cases of unintended pregnancy from 2022 to 2024. These cases pose significant risks to maternal and child health. The high incidence of these cases necessitates the provision of high-quality services by health facilities. This is crucial to enhance patient satisfaction and improve service access. The objective of this study is to give an overview of the quality services evaluation for unintended pregnancy at PKBI Clinic. This study is a descriptive study using secondary data from the PKBI clinic based on monthly patient visits from 2022 to 2024.  The analysis uses a Run Chart and Control Chart. The results of the Run Chart analysis indicate the presence of common causes that remain under system control, whereas further analysis using Control Charts reveals the presence of special causes. These special causes are associated with patient surges at certain times and the impact of health education programs. However, to anticipate patient surges, the PKBI clinic is still lacking in human resources. This study concludes that Control Charts are more sensitive in detecting special causes due to the presence of control limits that can identify out-of-control data and detect small changes. The evaluation of service quality for unintended pregnancies at the PKBI clinic demonstrates good quality, but a lack of human resources can reduce this quality. Therefore, there is a need for additional staff, training, and better management of work schedules.
Co-Authors Adang Bachtiar Ahmad, Rima Sumayyah Akmal Taher Amelia Dyah Kartika Sari Amran Julianto Tanesib Anita Ratnawati Arif Burhanudin Asri Masitha Arsyati Ayoub, Harun Yussuf Bonardo Prayogo Hasiholan Burhanudin, Arif Chudahman Manan Chudahman Manan Dadan Erwandi Darmawati, Annisa Destrikasari, Charisma Dharmika Djojoningrat Diah Safitri Dini Kurniawati E. Mudjaddid A. Siswanto Deddy N.W.Achadiono Hamzah Shatri Ede Surya Darmawan Ekananda, Rizki Ela Mulyana Arofah Elly Nurachmah Evi Martha Felicia Kurniawan, Felicia Fitra Yelda Fitra Yelda Fitri Latipatul Anshor Gondhowiardjo, Soehartati A Good, Byron J Hadi Pratomo Hamidah Indrihapsari Handayani, Yolanda Hasnanisa, Nadia Hatma, Ratna Djuwita Henik Saefulmilah Huang, Ficky Imam Subekti Indri Hapsari Susilowati Inggar Ratna Kusuma Irawati Ismail, Irawati Iwan Ariawan Jamal Abd. Kadir Johan Talesu Junaiti Sahar Karl Peltzer Kemal N. Siregar Khairunnisa, Prila Kurniawidjaja, Meily Laurentius Aswin Pramono Loli J Simanjuntak Lolita Lay dos Santos Marcellus Simandibrata Martya Rahmaniati Muhammad Amin Muthmainnah Muthmainnah Nadia Hasnanisa Najah, Miftahun Nanang Sukmana Nanang Sukmana Nurizin, Dion Zein Nurul Akbar Nurul Akbar Nury Nusdwinuringtyas Pixelyne, Irene Prihartono, Nurhayati Adnan Prila Khairunnisa Purwantyastuti Purwantyastuti Rahmiyati Rahmiyati Rino Alvani Gani Rino Alvani Gani Rita Damayanti Rita Damayanti Sigit Mulyono Siregar, Rohana Uly Pradita Siti Fatimah Sudarto Ronoatmodjo Sudijanto Kamso Supa Pengpid Susiana Nugraha Syarif Hidayat Syarif Hidayat Syarif Rahman Hasibuan Theresa F Napitupulu Utami, Rahastiwi Fadilah Vera Yuwono Waloya, Waloya Yosef Muhamad Rachman Baniaz Muliawan Yuli Puspita Devi Yunanda, Rista Yunita Amraeni Yusuf, Nova R