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All Journal Jurnal Keperawatan Indonesia Media Kesehatan Masyarakat Indonesia VISIKES Althea Medical Journal Medical Journal of Indonesia Jurnal NERS Jurnal Promkes: The Indonesian Journal of Health Promotion and Health Education Jurnal Biometrika dan Kependudukan (Journal of Biometrics and Population) The Indonesian Journal of Occupational Safety and Health Jurnal Preventia Jurnal Penelitian Kesehatan Suara Forikes JPKMI (Jurnal Publikasi Kesehatan Masyarakat Indonesia) Journal of Maternal and Child Health Hearty : Jurnal Kesehatan Masyarakat NERSMID: Jurnal Keperwatan dan Kebidanan Jurnal Ilmiah Kesehatan Journal of Applied Health Management and Technology Jurnal Ners ASEAN Journal of Community Engagement Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Jurnal Scientia Jurnal Kesehatan Masyarakat Mulawarman (JKMM) Jurnal Kesmas Jambi International Journal of Social Service and Research Muhammadiyah Journal of Midwifery (MyJM) Indonesia Journal of Physical Medicine and Rehabilitation Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Journal of Midwifery Science and Women's Health (JMSWH) Berita Kedokteran Masyarakat The Indonesian Journal of Gastroenterology, Hepatology and Digestive Endoscopy Journal of Global Nutrition Jurnal Masyarakat Sehat Indonesia Jurnal Ekonomi Kesehatan Indonesia Jurnal Biostatistik, Kependudukan, dan Informatika Kesehatan Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Jurnal Epidemiologi Kesehatan Indonesia Jurnal Ilmu Kesehatan Masyarakat Preventia : The Indonesian Journal of Public Health
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Journal : visikes

DESCRIPTION OF PATIENT SATISFACTION LEVEL OF HEALTH SERVICES IN PUSKESMAS CIBAREGBEG Ela Mulyana Arofah; Rita Damayanti; Sabarinah Sabarinah
VISIKES: Jurnal Kesehatan Masyarakat Vol 21, No 1 (2022): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v21i1Supp.4886

Abstract

Background: Patient satisfaction can be interpreted as the patient's response to the discrepancy between the level of expectations and the actual performance they feel after using the service. Satisfactory and quality service will shape patient loyalty. Purpose: The purpose of this study is to analyze the level of satisfaction and conformity between expectations and reality received by patients with outpatient services in Puskesmas Cibaregbeg based on aspects of service quality dimensions. Methods: The method in this study is quantitative with measurements using a Likert Scale. The sample size in this survey was 380 who received types of services at the Puskesmas Cibaregbeg. Sampling in this survey used cluster random sampling technique. Result: The value of the customer Satisfaction Index is 76.79 % in the interval 76.61–88.30. So that the qualit of service unit performance is "Good". Respondents who have received Puskesmas Cibaregbeg services with a percentage of 70% are female respondents and 30% male respondents. Respondents based on Education who filled out the questionnaire were 68.15% with the last education in elementary school. Based on occupation as many as 59.47% of the Housewives. Conclusion: The value of the assessment element of puskesmas that have deficiencies is tagged U3 (Service time), U9 (Handling of Complaints of Service Users) with the category of poor service, which then becomes a weakness / deficiency of Puskesmas Cibaregbeg in providing health services to the community.
Co-Authors Abdul Chairy, Abdul Adang Bachtiar Agustin Kusumayati Agustin Putri Rahayu Ahmad, Rima Sumayyah Akmal Taher Alida R. Harahap Amelia Dyah Kartika Sari Amran Julianto Tanesib Andi Tenri Kawareng Anita Ratnawati Apriantini, Inna Arif Burhanudin Arwin A.P. Akip, Arwin A.P. Asri Masitha Arsyati Asri Masitha Arsyati Ayoub, Harun Yussuf Bonardo Prayogo Hasiholan Budi Utomo Burhanudin, Arif Chudahman Manan Chudahman Manan Dadan Erwandi Darmawati, Annisa Destrikasari, Charisma Dharmika Djojoningrat Diah Safitri Dieta Nurrika Dini Kurniawati Dion Zein Nuridzin Dwi Octa Amalia E. Mudjaddid A. Siswanto Deddy N.W.Achadiono Hamzah Shatri Ede Surya Darmawan Ekananda, Rizki Ela Mulyana Arofah Elly Nurachmah Erna Herawati Erri Larene Safika Eva Suryani Evi Martha Felicia Kurniawan, Felicia Fitra Yelda Fitra Yelda Fitri Latipatul Anshor Fitrianingrum, Nisaatul Maharanita Gondhowiardjo, Soehartati A Good, Byron J Hadi Pratomo Hadi Pratomo Hamidah Indrihapsari Hasnanisa, Nadia Hatma, Ratna Djuwita Henik Saefulmilah Hilmi Friska Huang, Ficky Imam Subekti Indri Hapsari Susilowati Indrihapsari, Hamidah Inggar Ratna Kusuma Irawati Ismail, Irawati Irwanto Irwanto Iwan Ariawan Iwan Iwan Jamal Abd. Kadir Jamil Anshory Johan Talesu Junaiti Sahar Karl Peltzer Kemal N. Siregar Khairunnisa, Prila Kristiana Siste Kurniawidjaja, Meily Laurentius Aswin Pramono Leila Ramadhani Leny Eka Tyas Wahyuni Lia Kurniasari Listya Tresnanti Mirtha Loli J Simanjuntak Lolita Lay dos Santos Loveria Sekarini Luh Nyoman Alit Aryani Marcellus Simandibrata Mardiana Mardiana Margarana Deos Saputra Martya Rahmaniati Muhammad Amin Muthmainnah Muthmainnah Nadia Hasnanisa Nadia Hasnanisa Najah, Miftahun Nanang Sukmana Nanang Sukmana Nanda Maretta Vitria Nastitie Cinintya Nurzihan Novitria Dwinanda Nurizin, Dion Zein Nurkhaira Manel Nurul Akbar Nurul Akbar Nury Nusdwinuringtyas Pijaryani, Indria Pixelyne, Irene Prihartono, Nurhayati Adnan Prila Khairunnisa Purwantyastuti Purwantyastuti R Irawati Ismail, R Irawati Raden Irawati Ismail Rahastiwi Fadilah Utami Rahmah Yani Rahmiyati Rahmiyati Regita Septiani Regita Septiani Rini Sekartini Rino A Gani Riska Mayang Saputri G Risna Dewi Yanti Rita Damayanti Ronoatmodjo, Sudarto Sari Laila Wahyuni Sigit Mulyono Siregar, Rohana Uly Pradita Siti Fatimah Siti Jumhati Sudijanto Kamso Supa Pengpid Suprohaita Rusdi Talib Surilena Susiana Nugraha Syarif Hidayat Syarif Hidayat Syarif Rahman Hasibuan Syarif Rohimi Syarifah Syarifah Syifa Nurhakiki Teti Tejayanti Teti Tejayanti Theresa F Napitupulu Tjhin Wiguna Ummi Khuzaimah Utami, Rahastiwi Fadilah Vera Yuwono Waloya, Waloya Winda Azwani Yolanda Handayani Yosef Muhamad Rachman Baniaz Muliawan Yuli Puspita Devi Yunanda, Rista Yunita Amraeni Yusuf, Nova R Zubairi Djoerban