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All Journal Jurnal Keperawatan Indonesia VISIKES Medical Journal of Indonesia Jurnal NERS Jurnal Promkes: The Indonesian Journal of Health Promotion and Health Education Jurnal Biometrika dan Kependudukan (Journal of Biometrics and Population) The Indonesian Journal of Occupational Safety and Health Jurnal Preventia Jurnal Penelitian Kesehatan Suara Forikes Hearty : Jurnal Kesehatan Masyarakat NERSMID: Jurnal Keperwatan dan Kebidanan Journal of Applied Health Management and Technology Jurnal Ners ASEAN Journal of Community Engagement Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Jurnal Kesehatan Masyarakat Mulawarman (JKMM) Jurnal Kesmas Jambi International Journal of Social Service and Research Indonesia Journal of Physical Medicine and Rehabilitation Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Journal of Midwifery Science and Women's Health (JMSWH) Berita Kedokteran Masyarakat Jurnal Ilmu Kesehatan Masyarakat The Indonesian Journal of Gastroenterology, Hepatology and Digestive Endoscopy Jurnal Ekonomi Kesehatan Indonesia Jurnal Biostatistik, Kependudukan, dan Informatika Kesehatan Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Jurnal Epidemiologi Kesehatan Indonesia
Sabarinah Prasetyo
Faculty Of Public Health Universitas Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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DESCRIPTION OF PATIENT SATISFACTION LEVEL OF HEALTH SERVICES IN PUSKESMAS CIBAREGBEG Ela Mulyana Arofah; Rita Damayanti; Sabarinah Sabarinah
VISIKES: Jurnal Kesehatan Masyarakat Vol 21, No 1 (2022): VISIKES
Publisher : Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/visikes.v21i1Supp.4886

Abstract

Background: Patient satisfaction can be interpreted as the patient's response to the discrepancy between the level of expectations and the actual performance they feel after using the service. Satisfactory and quality service will shape patient loyalty. Purpose: The purpose of this study is to analyze the level of satisfaction and conformity between expectations and reality received by patients with outpatient services in Puskesmas Cibaregbeg based on aspects of service quality dimensions. Methods: The method in this study is quantitative with measurements using a Likert Scale. The sample size in this survey was 380 who received types of services at the Puskesmas Cibaregbeg. Sampling in this survey used cluster random sampling technique. Result: The value of the customer Satisfaction Index is 76.79 % in the interval 76.61–88.30. So that the qualit of service unit performance is "Good". Respondents who have received Puskesmas Cibaregbeg services with a percentage of 70% are female respondents and 30% male respondents. Respondents based on Education who filled out the questionnaire were 68.15% with the last education in elementary school. Based on occupation as many as 59.47% of the Housewives. Conclusion: The value of the assessment element of puskesmas that have deficiencies is tagged U3 (Service time), U9 (Handling of Complaints of Service Users) with the category of poor service, which then becomes a weakness / deficiency of Puskesmas Cibaregbeg in providing health services to the community.
Co-Authors Adang Bachtiar Ahmad, Rima Sumayyah Akmal Taher Amelia Dyah Kartika Sari Anita Ratnawati Arif Burhanudin Asri Masitha Arsyati Ayoub, Harun Yussuf Bonardo Prayogo Hasiholan Burhanudin, Arif Chudahman Manan Chudahman Manan Dadan Erwandi Darmawati, Annisa Destrikasari, Charisma Dharmika Djojoningrat Diah Safitri Dini Kurniawati E. Mudjaddid A. Siswanto Deddy N.W.Achadiono Hamzah Shatri Ede Surya Darmawan Ekananda, Rizki Ela Mulyana Arofah Elly Nurachmah Evi Martha Felicia Kurniawan, Felicia Fitra Yelda Fitra Yelda Fitri Latipatul Anshor Gondhowiardjo, Soehartati A Good, Byron J Hadi Pratomo Hamidah Indrihapsari Handayani, Yolanda Hasnanisa, Nadia Hatma, Ratna Djuwita Henik Saefulmilah Huang, Ficky Imam Subekti Indri Hapsari Susilowati Inggar Ratna Kusuma Irawati Ismail, Irawati Iwan Ariawan Jamal Abd. Kadir Johan Talesu Junaiti Sahar Karl Peltzer Kemal N. Siregar Khairunnisa, Prila Kurniawidjaja, Meily Laurentius Aswin Pramono Loli J Simanjuntak Marcellus Simandibrata Martya Rahmaniati Muhammad Amin Muthmainnah Muthmainnah Nadia Hasnanisa Najah, Miftahun Nanang Sukmana Nanang Sukmana Nurizin, Dion Zein Nurul Akbar Nurul Akbar Nury Nusdwinuringtyas Pixelyne, Irene Prihartono, Nurhayati Adnan Prila Khairunnisa Purwantyastuti Purwantyastuti Rahmiyati Rahmiyati, Rahmiyati Rino Alvani Gani Rino Alvani Gani Rita Damayanti Rita Damayanti Santos, Lolita Lay dos Sigit Mulyono Siregar, Rohana Uly Pradita Siti Fatimah Sudarto Ronoatmodjo Sudijanto Kamso Supa Pengpid Susiana Nugraha Syarif Hidayat Syarif Hidayat Syarif Rahman Hasibuan Tanesib, Amran Julianto Theresa F Napitupulu Utami, Rahastiwi Fadilah Vera Yuwono Waloya, Waloya Yosef Muhamad Rachman Baniaz Muliawan Yuli Puspita Devi Yunanda, Rista Yunita Amraeni Yusuf, Nova R