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All Journal AKADEMIKA Jurnal Administrasi Publik : Public Administration Journal Jambura Economic Education Journal JCRS (Journal of Community Research and Service) Jurnal Pendidikan dan Konseling Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik JIIP (Jurnal Ilmiah Ilmu Pendidikan) Aksara: Jurnal Ilmu Pendidikan Nonformal Journal On Teacher Education (Jote) Bakti Cendana: Jurnal Pengabdian Masyarakat Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Abdimas Bina Bangsa Oikos - Nomos : Jurnal Kajian Ekonomi dan Bisnis International Journal of Science and Society (IJSOC) Research Review: Jurnal Ilmiah Multidisiplin Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Public Policy Journal Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal Journal of Economic and Business Education Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Media Hukum Indonesia (MHI) Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Ulil Albab Perspektif Administrasi Publik dan hukum
Rosman Ilato
Universitas Negeri Gorontalo
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Journal : Jurnal Administrasi Publik : Public Administration Journal

 1 
Bureaucratic Reform through Public Policy Implementing Quality Dimensions in Integrated Licensing Services Sulila, Ismet; Ilato , Rosman; Santoso, Ivan Rahmat
Jurnal Administrasi Publik (Public Administration Journal) Vol. 14 No. 1 (2024): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v14i1.10726

Abstract

The bureaucratic reform of the licensing service sector in Gorontalo City was followed up by Regional Regulation Number 14 of 2006 concerning the establishment of a one-stop integrated service unit. However, the integrated service unit has not been able to provide quality services as expected. Therefore, this research is very important to provide corrections and improvements to publicly accessible licensing services. The scope of the study on the two services has reviewed the procedures carried out in the two selected services from the beginning until the licensing documents were issued. The research method used is a qualitative descriptive method through an in-depth and comprehensive study of the series of licensing services. The results showed that 1) there are differences in the application of public service dimensions in environmental permit services and building permits. 2) several factors determine the success of licensing services, namely internal factors and external factors. Internal factors include general management patterns of the organization and the provision of supporting facilities, as well as human resource development. External factors include service patterns, service provision procedures, and service distribution patterns, as well as service delivery patterns. This research provides positive benefits in the efforts of local governments to innovate public licensing services. The practical implications of the research results encourage the organization of regional equipment to meet the facility standards needed to provide quality public services.
Co-Authors Abd Gafar Abdulrahim Maruwae Abdurahim Maruwae Agil Bahsoan Ainun Fauziah Isnani idrus Akbar Taupik Annisa Djafar Annisa Maghfira Ramadhana Ardiansyah Ardiansyah Ardiansyah Ardiansyah ARDIANSYAH ARDIANSYAH Asna Aneta Bahuwa, Moh. Hafiz Bayu Wange Boby R Payu Boby Rantow Payu Cindrawati S. Mustapa Dali, Miyanti Desya Daud Dewanti Tegila Djafar, Nurul Anggraini Fandriananto Sayedi Fatmawaty Damiti Fenti Prihatini Dance Tui Findriyanti Djou Fitri Hadi Yulia Akib Fitriyanti Buloto Hanasi, Raihan A. Heldy Vanni Alam Helidu, Marlin S. Hendra Ahmad Husain Tonaiyo Imam Prawiranegara Gani Irawaty Igirisa Irwan Yantu Isa, M.Si, Dr. Rusli Ismet Sulila Isnaini, Wilda Israh Israh Ivan Rahmat Santoso Juriko Abdussamad Karim Kasim, Kartika Kasim, Maqfira A. Katili, Andi Yusuf M. Wantu, Sastro Maliwu, Fatmawati Maruae, Abdulrahim Melizubaida Mahmud Meyko Panigoro Meyko Panigoro Moh Galang Putra Valentino Jantu Mohamad Alwi Pomou Mozin, Sri Yulianty Nadesyia Djibran Nadila Nadila Nadila Paputungan Nadila, Wahidatun Ni Komang Ariani Noval Adriyanus Karim novita ahmad Nuralwiyah Sania Sakum Nurhairatnie Thalib Nurmawati Nasibu Nurul Maulida Alwi Pita Fitria Airmas Poloalo, Ayudia Putri Marista Husna Putri Mooduto, Mutiarahmawati Radia Hafid Radia Hafid Raflin Hinelo Rahayu R Ahmad Rahmadani, Fitria Rahmatia Muhsin Rahmatiah Rahmatiah Rahmiyati Bobihu Ratna Linda Taha Rauf A. Hatu Regina Triyulianti Aulia Eraku Rifa Silama Rizcha Mayanti Paera Roy Hasiru RR. Ella Evrita Hestiandari Rusli Isa Rusli Isa Rustam Mooduto Sakbir Sakbir Sri Endang Saleh Sri Nindra Mohulaingo Sri Susanti Said Sri Yulianty Mozin Sriwahyuni Ys Dengo Sudirman Sudirman sudirman sudirman Sudirman Sudirman Syarwani Canon Talib, Novianty Tohopi, Rustam Usman Moonti Usman Moonti Usman Moonti Usman Moonti Wilda Isnaini Yacob Noho Nani Yakub, Karmila Yanti Aneta Zuchri Abdussamad Zulkarnain Hi Mallu