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Journal : Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik

INOVASI PELAYANAN PUBLIK MELALUI E-GOVERNMENT DI DINAS KEPENDUDUKAN DAN CATATAN SIPIL KOTA GORONTALO Fenti Prihatini Tui; Rosman Ilato; Andi Yusuf Katili
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 9 No 2 (2022): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v9i2.338

Abstract

Penelitian ini bertujuan utuk mendeskripsikan tentang inovasi pelayanan publik melalui e-government di Dinas Kependudukan Catatan Sipil Kota Gorontalo. Metode penelitian deskriptif kualitatif dengan teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Teknik pengabsahan data dilakukan melalaui teknik kredibilitas dan tranferabilitas. Sedangkan teknik analisis data menggunakan teknik interaktif Miles Huberman. Hasil penelitian menunjukan bahwa inovasi pelayanan dokumen kependudukan melalui e-governement di Dinas Kependudukan dan Catatan Sipil Kota Gorontalo berupa pelayanan administrasi kependudukan terintegrasi dan pelayanan daring telah dilaksanakan namun belum optimal. Hal ini disebabkan kurangnya pemahaman dan kesadaran masyarakat dalam menggunakan aplikasi pelayanan berbasis elektronik.
PERAN PEMERINTAH DALAM PENGEMBANGAN POTENSI PARIWISATA DI KAWASAN PESISIR KABUPATEN BONE BOLANGO Fenti Prihatini Tui; Rosman Ilato; Rusli Isa; Juriko Abdussamad
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 1 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i1.682

Abstract

This study aims to describe the Government's Role in the Development of Tourism Potential in the Coastal Area of ​​Bone Bolango Regency, using a qualitative descriptive method and approach. To obtain data used data collection techniques in the form of interviews, observation and documentation. As for the data validation techniques include credibility tests (extended observations, increased persistence and triangulation), transferability (external validity), reliability, and confimability. The data analysis technique used is an interactive model consisting of reduction, data presentation and conclusion. The results of the study show that (1) the government's role as a regulator is not optimal even though there are regulations, but the implementation of tourism has not been well managed. (2) The government's role as a dynamicator is optimal, this is indicated by the existence of programs organized by the Tourism and Creative Economy Office of Bone Bolango Regency which are carried out routinely every year so that they have an impact on improving services for visiting tourists at every tourist attraction in Bone Bolango District. (3) The government's role as a facilitator has been optimal, this can be seen by the existence of various programs including the provision of Information Technology-based tourism marketing facilities, and (4) The government's role as a catalyst in accelerating the development of regional potential even though it has been implemented but has not been optimal. This is caused by the rejection of the business community towards government policies regarding the application of retribution taxes to tourist attractions.
Co-Authors Abd Gafar Abdulrahim Maruwae Abdurahim Maruwae Agil Bahsoan Ainun Fauziah Isnani idrus Akbar Taupik Annisa Djafar Annisa Maghfira Ramadhana Ardiansyah Ardiansyah Ardiansyah Ardiansyah ARDIANSYAH ARDIANSYAH Asna Aneta Bahuwa, Moh. Hafiz Bayu Wange Boby R Payu Boby Rantow Payu Cindrawati S. Mustapa Dali, Miyanti Desya Daud Dewanti Tegila Djafar, Nurul Anggraini Fandriananto Sayedi Fatmawaty Damiti Fenti Prihatini Dance Tui Findriyanti Djou Fitri Hadi Yulia Akib Fitriyanti Buloto Hanasi, Raihan A. Heldy Vanni Alam Helidu, Marlin S. Hendra Ahmad Husain Tonaiyo Imam Prawiranegara Gani Irawaty Igirisa Irwan Yantu Isa, M.Si, Dr. Rusli Ismet Sulila Isnaini, Wilda Israh Israh Ivan Rahmat Santoso Juriko Abdussamad Karim Kasim, Kartika Kasim, Maqfira A. Katili, Andi Yusuf M. Wantu, Sastro Maliwu, Fatmawati Maruae, Abdulrahim Melizubaida Mahmud Meyko Panigoro Meyko Panigoro Moh Galang Putra Valentino Jantu Mohamad Alwi Pomou Mozin, Sri Yulianty Nadesyia Djibran Nadila Nadila Nadila Paputungan Nadila, Wahidatun Ni Komang Ariani Noval Adriyanus Karim novita ahmad Nuralwiyah Sania Sakum Nurhairatnie Thalib Nurmawati Nasibu Nurul Maulida Alwi Pita Fitria Airmas Poloalo, Ayudia Putri Marista Husna Putri Mooduto, Mutiarahmawati Radia Hafid Radia Hafid Raflin Hinelo Rahayu R Ahmad Rahmadani, Fitria Rahmatia Muhsin Rahmatiah Rahmatiah Rahmiyati Bobihu Ratna Linda Taha Rauf A. Hatu Regina Triyulianti Aulia Eraku Rifa Silama Rizcha Mayanti Paera Roy Hasiru RR. Ella Evrita Hestiandari Rusli Isa Rusli Isa Rustam Mooduto Sakbir Sakbir Sri Endang Saleh Sri Nindra Mohulaingo Sri Susanti Said Sri Yulianty Mozin Sriwahyuni Ys Dengo Sudirman Sudirman Sudirman Sudirman sudirman sudirman Syarwani Canon Talib, Novianty Tohopi, Rustam Usman Moonti Usman Moonti Usman Moonti Usman Moonti Wilda Isnaini Yacob Noho Nani Yakub, Karmila Yanti Aneta Zuchri Abdussamad Zulkarnain Hi Mallu