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All Journal AKADEMIKA Jurnal Administrasi Publik : Public Administration Journal Jambura Economic Education Journal JCRS (Journal of Community Research and Service) Jurnal Pendidikan dan Konseling Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik JIIP (Jurnal Ilmiah Ilmu Pendidikan) Aksara: Jurnal Ilmu Pendidikan Nonformal Journal On Teacher Education (Jote) Bakti Cendana: Jurnal Pengabdian Masyarakat Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Abdimas Bina Bangsa Oikos - Nomos : Jurnal Kajian Ekonomi dan Bisnis International Journal of Science and Society (IJSOC) Research Review: Jurnal Ilmiah Multidisiplin Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Public Policy Journal Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal Journal of Economic and Business Education Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Media Hukum Indonesia (MHI) Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Ulil Albab Perspektif Administrasi Publik dan hukum
Rosman Ilato
Universitas Negeri Gorontalo
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Journal : Perspektif Administrasi Publik dan hukum

 1 
Kualitas Pelayanan Publik pada Bidang Administrasi Kependudukan di Desa Mataindaha Kecamatan Pasi Kolaga Kabupaten Muna Wilda Isnaini; Rosman Ilato; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 2 No. 2 (2025): April : Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v2i2.221

Abstract

The purpose of this study is to describe the Quality of Public Services in the Population Administration Sector in Mataindaha Village, Pasi Kolaga District, Muna Regency. To do this, the researcher uses dimensions, namely; (1) tangibless (physical evidence), (2) reliability (reliability), (3) responsiveness (responsiveness), (4) assurance (assurance), and (5) empathy (attention). To do this, this study uses a qualitative descriptive method, with 10 (ten people). The data collection techniques used in this study are based on observation, interviews, and documentation. Data analysis techniques include data reduction, data presentation, and data explanation. The results of the study indicate that the tangible dimension is still lacking and needs to be carefully reconsidered by village officials (2) assurance, which also needs to be improved considering that village equipment has not been able to provide timely and accurate services. While other dimensions include (3) reliability. Other dimensions include (4) responsiveness and finally (5) empathy has succeeded in helping the community and providing information about service procedures that are not yet understood by the community.
Co-Authors Abd Gafar Abdulrahim Maruwae Abdurahim Maruwae Agil Bahsoan Ainun Fauziah Isnani idrus Akbar Taupik Annisa Djafar Annisa Maghfira Ramadhana Ardiansyah Ardiansyah Ardiansyah Ardiansyah ARDIANSYAH ARDIANSYAH Asna Aneta Bahuwa, Moh. Hafiz Bayu Wange Boby R Payu Boby Rantow Payu Cindrawati S. Mustapa Dali, Miyanti Desya Daud Dewanti Tegila Djafar, Nurul Anggraini Fandriananto Sayedi Fatmawaty Damiti Fenti Prihatini Dance Tui Findriyanti Djou Fitri Hadi Yulia Akib Fitriyanti Buloto Hanasi, Raihan A. Heldy Vanni Alam Helidu, Marlin S. Hendra Ahmad Husain Tonaiyo Imam Prawiranegara Gani Irawaty Igirisa Irwan Yantu Isa, M.Si, Dr. Rusli Ismet Sulila Isnaini, Wilda Israh Israh Ivan Rahmat Santoso Juriko Abdussamad Karim Kasim, Kartika Kasim, Maqfira A. Katili, Andi Yusuf M. Wantu, Sastro Maliwu, Fatmawati Maruae, Abdulrahim Melizubaida Mahmud Meyko Panigoro Meyko Panigoro Moh Galang Putra Valentino Jantu Mohamad Alwi Pomou Mozin, Sri Yulianty Nadesyia Djibran Nadila Nadila Nadila Paputungan Nadila, Wahidatun Ni Komang Ariani Noval Adriyanus Karim novita ahmad Nuralwiyah Sania Sakum Nurhairatnie Thalib Nurmawati Nasibu Nurul Maulida Alwi Pita Fitria Airmas Poloalo, Ayudia Putri Marista Husna Putri Mooduto, Mutiarahmawati Radia Hafid Radia Hafid Raflin Hinelo Rahayu R Ahmad Rahmadani, Fitria Rahmatia Muhsin Rahmatiah Rahmatiah Rahmiyati Bobihu Ratna Linda Taha Rauf A. Hatu Regina Triyulianti Aulia Eraku Rifa Silama Rizcha Mayanti Paera Roy Hasiru RR. Ella Evrita Hestiandari Rusli Isa Rusli Isa Rustam Mooduto Sakbir Sakbir Sri Endang Saleh Sri Nindra Mohulaingo Sri Susanti Said Sri Yulianty Mozin Sriwahyuni Ys Dengo Sudirman Sudirman Sudirman Sudirman sudirman sudirman Syarwani Canon Talib, Novianty Tohopi, Rustam Usman Moonti Usman Moonti Usman Moonti Usman Moonti Wilda Isnaini Yacob Noho Nani Yakub, Karmila Yanti Aneta Zuchri Abdussamad Zulkarnain Hi Mallu