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All Journal Jurnal Penelitian dan Evaluasi Pendidikan Jurnal Pendidikan dan Pengajaran PRASI: Jurnal Bahasa, Seni, dan Pengajarannya Jurnal Penelitian dan Pengembangan Sains dan Humaniora (JPPSH) RETORIKA: Jurnal Ilmu Bahasa Jurnal Pendidikan Bahasa Inggris TEFLIN Journal: A publication on the teaching and learning of English IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature POLYGLOT Journal of Educational Research and Evaluation WIDYA LAKSANA Journal of Education Technology International Journal of Elementary Education Journal of English Education and Teaching (JEET) Journal of English Language Teaching Innovations and Materials (Jeltim) Ethical Lingua: Journal of Language Teaching and Literature Edu Society: Jurnal Pendidikan, Ilmu Sosial dan Pengabdian Kepada Masyarakat Journal of Language and Literature Studies
Putu Suarcaya
Universitas Pendidikan Ganesha
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Communication Problems Faced by Waiters and Waitresses in Serving Guests Damayanti, Desak Ketut Citra; Suarcaya, Putu; Paramarta, I Made Suta
EDU SOCIETY: JURNAL PENDIDIKAN, ILMU SOSIAL DAN PENGABDIAN KEPADA MASYARAKAT Vol. 5 No. 2 (2025): June-September 2025
Publisher : Association of Islamic Education Managers (Permapendis) Indonesia, North Sumatra Province

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/edu.v5i2.1228

Abstract

This study employs a qualitative research design, using observation and interview as collection methods. Observation sheets and interview guidelines served as the main instruments. This study examines types of communication problem and how to handle the communication problem. The findings show that staff faced four to six communication problems, with the first waiter experiencing 50%, the waitress 60%, and the third waiter 40%. From these results, the communication problems faced by three staff were ambiguous or unclear words, problem with listening, distracted concentration, and problem with pronunciation, each of which was experienced equally by all staff. These communication problems are not always caused by the staff themselves, but they can occur due to the crowded situation of the restaurant, the sound of music and the voices of many guests. In addition, the problem occurs due to the factor of guests who cannot speak English and the small voice of the guests. They handle communication problems by using the LEARN model of complaint handling techniques. In addition to applying various communication techniques, staff are also required to bring problems to their manager for appropriate solutions. Communication problems encountered include serving non-English speaking guests with the help of Google Translate and showing photos of the food, as well as dealing with ignorant guests in a professional manner by reconfirming the order until it is correct.
The Identification of Language Functions and Expressions Used by Gift Shop Attendants in Lovina Bali Resort Jessica Agnes Aprinita; Putu Suarcaya; Ni Putu Era Marsakawati
EDU SOCIETY: JURNAL PENDIDIKAN, ILMU SOSIAL DAN PENGABDIAN KEPADA MASYARAKAT Vol. 5 No. 2 (2025): June-September 2025
Publisher : Association of Islamic Education Managers (Permapendis) Indonesia, North Sumatra Province

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56832/edu.v5i2.1544

Abstract

This study entitled Identification of Language Functions and Expressions used by Gift Shop Attendants in Lovina Bali Resort. The purpose of this study is to know how Gift Shop attendants use their skills in communicating with customers during shopping. It also concerns to the utilize of the language functions and expressions used in various context of discourse. In identifying those language functions and expressions, the researcher involving Language Function Theory that is developed by Blundell (1987), Meta Function Theory (Halliday, 1994), as well as some of theories that relevant to this study. The researcher is using descriptive qualitative approach to collect the data in the form of words related to language functions and expressions. Data collection is done through observation and recording the interaction of Gift Shop attendant while serving the customers in various aspect of shopping experience. In this study, the researcher gets 2 Gift Shop attendants as subject of study, and after all data were collected and analysed, as the result obtained there are 9 language functions used by Gift Shop attendants in Lovina Bali Resort, that are; describing product, telling for the price, informing availability, greeting customers, offering assistance, suggesting product, requesting payment, thanking the customers, and structuring conversation. The Gift Shop attendants in Lovina Bali Resort mostly applied interpersonal function of language, as well as using directive expression when interacting with the customers.
YOUTUBE AS INSTRUCTIONAL MEDIA IN PROMOTING EFL INDONESIAN STUDENTS’ PRONUNCIATION Suwastini, Ni Komang Arie; Rastari, Kadek Lelyana; Suarcaya, Putu
Polyglot Vol 19 No 1 (2023): JANUARY
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/pji.v1i19.6309

Abstract

AbstractPronunciation for Indonesian EFL students is tricky and challenging due to the different phonetic systems of the student's mother tongue and the target language. Integrating YouTube into English language learning could overcome these issues. The present study reviewed previous studies about the benefits of integrating YouTube as instructional media in promoting EFL students' pronunciation. This study was library research following George's (2008) model by selecting recent publications on the topic to summarize how YouTube videos affect students' English pronunciation and highlight a research gap that could be taken by future research. The review revealed that YouTube had benefitted students in aspects of pronunciation: stress, intonation, rhythm, voice quality, gestures, vowels, and consonants, although research on the application's use for improving students' rhythm is minimal despite the availability of relevant videos. This finding implies the need for more research on improving students' rhythm using YouTube video. Bahasa Indonesia AbstrakPengucapan bahasa Inggris sangat rumit untuk pebelajar Indonesia karena perbedaan dalam sistem fonetik bahasa ibu dan bahasa target siswa. Integrasi video YouTube ke dalam pembelajaran bahasa Inggris dapat mengatasi masalah ini. Kajian ini mencermati hasil penelitian terkini mengenai integrasi video YouTube sebagai media pembelajaran untuk meningkatkan pelafalan bahasa Inggris siswa. Penelitian ini merupakan kajian pustaka menggunakan model dari George (2008), dengan melibatkan peneitian terkait untuk menghasilkan gambaran umum mengenai pengaruh video Youtube terhadap pelafalan siswa untuk menyoroti kesenjangan penelitian yang masih ada sehingga menjadi masukan untuk penelitian selanjutnya. Ditemukan bahwa Youtube meningkatkan pelafalan siswa dari tekanan, intonasi, ritme, kualitas suara, gestur, pelafalan suara vokal dan konsonan. Namun, penelitian yang menyoroti pemanfaatan Youtube untuk meningkatkan ritme dalam pelafan siswa masih terbatas, walaupun Youtube menyediakan banyak video yang relevan. Temuan ini berimplikasi pada perlunya penelitian lebih lanjut mengenai pemanfaatan video YouTube untuk mengembangkan ritme pelafalan bahasa Inggris siswa.
Evaluating a multimodal digital book's impact on ESP students' learning outcomes Laksana, I Putu Yoga; Padmadewi, Ni Nyoman; Suarcaya, Putu; Utami, I.G.A Lokita Purnamika; Ramendra, Dewa Putu
Journal of English Language Teaching Innovations and Materials (Jeltim) Vol 6, No 2 (2024): October 2024
Publisher : UPT Bahasa Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jeltim.v6i2.82230

Abstract

The use of digital books in EFL setting has become widespread, eliciting responses. However, the evaluation on the multimodal digital book using a Kirkpatrick model of evaluation is limited. This study focused on the evaluation of the use of multimodal digital book in English for Business Course toward the students"™ English competence and behavioral outcomes. 60 students were involved in this study. The integration of Kirkpatrick evaluation model and mixed-method approach used as the research design. Moreover, interviews were used to acquire qualitative data, while surveys, pre- and post-test results, and performance ratings were used to collect quantitative data. The result showed overwhelming feedback from the students which showed over 85% of the scores on every aspect. Pre-and post-test result then showed a significant result with a large effect size (Cohen's d = 1.917). Furthermore, based on six practical activities and a final project result, the students"™ business English skills were steadily improved. Based on the UTAUT model framed, the students also showed the digital book"™s high levels of acceptability and perceived use. The findings also showed the multimodal digital book challenges conventional methods of teaching ESP.
Challenges Faced by Participants in the In-service Teacher Certification Programme Ni Putu Meita Subudiasih; Putu Suarcaya; Ni Putu Era Marsakawati
RETORIKA: Jurnal Ilmu Bahasa Vol. 9 No. 3 (2023)
Publisher : Program Studi Magister Ilmu Linguistik Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jr.9.3.2023.448-456

Abstract

In order to better equip teachers for the profession, this research looks at the difficulties encountered by those who take part in Indonesia's Teacher Professional Education Program (PPG). The purpose of this research is to learn about the difficulties encountered by PPG members and the strategies they used to overcome them. A qualitative technique is utilized in this study's methodology. Ten teachers who had finished the PPG program at Ganesha University of Education in 2020 were involved in this research. In this study, internet interviews served as the data collection tool. There were five steps to the data processing process in this study: reading, transcribing, highlighting, keywords, and categorization. Problems with technology adoption and insufficient technical knowledge were identified as difficulties experienced by PPG members in this survey. not having a complete grasp of software expertise, being confused when selecting assessment tools, and having trouble creating lesson plans. Participants work on their problem-solving skills by studying on their own or using the YouTube app. The study's findings suggest that participants might utilize their experiences with the obstacles they faced to better prepare for the future of technology in online education.
Exposing Two Languages to A Young Child: Parent’s Strategies on A Child’s Language Development for Speech Delay Almira Rizky Asmaria; Ni Luh Putu Sri Adnyani; Putu Suarcaya
IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature Vol. 13 No. 2 (2025): IDEAS: Journal on English Language Teaching and Learning, Linguistics and Lite
Publisher : Universitas Islam Negeri Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/ideas.v13i2.8146

Abstract

Raising bilingual children in this modern era is essential. The use of English is very important both in academic and future careers. Every parent needs to prepare for introducing English. This study examined how parent’s strategies successfully introduce two languages into their child and the effect of raising the child into bilingualism from birth. This study employed a couple of parents, members of families, professional therapies, who actively gave exposure to bilingual children. One Parent One Languages (OPOL) approach into this language policy, regular therapy for helping the languages disorder, and visual- non visual process learning languages are the strategies. This is a case study that was an analysis used by Creswell, which consisted of five stages. This study employs observation and some interviews as data collection methods. This study aims to give recommendations for parents, similar researchers, and future generations to raise any children into bilingualism as early as possible.
Evaluating Program Coherence and Participant Progress in a TOEFL Preparation Course Through a Logic Model Suadiyatno, Taufik; Padmadewi, Ni Nyoman; Utami, I G.A. Lokita Purnamika; Suarcaya, Putu
Journal of Language and Literature Studies Vol. 6 No. 3 (2026): September
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jolls.v6i3.5600

Abstract

Conventional evaluations of TOEFL preparation frequently emphasize end scores or participant satisfaction, which can obscure whether institutional resources, instruction, assessment, and intended longer-term benefits form a coherent program pathway. This study evaluated the coherence and participant-progress evidence of a TOEFL preparation course at Lembaga Pengembangan Pendidikan Nusa Tenggara Barat (LPPNTB) through a logic model. A qualitative case study supplemented by descriptive quantitative data integrated stakeholder interviews, classroom observation, institutional documents, try-out score records, and alumni datasets from 2021, 2022, and 2024. Qualitative evidence was coded deductively by the logic-model categories and inductively for implementation issues; descriptive numerical evidence was embedded to corroborate or complicate the qualitative interpretation. The findings indicate a generally coherent relationship among institutional support, trainer preparation, integrated reading-structure-listening instruction, guided practice, feedback, mock tests, and the intended goal of TOEFL readiness. Among 35 participants with complete Try-Out 1 and Try-Out 3 records, the mean changed descriptively from 426.00 to 474.11, and 32 participants recorded higher later scores. This pattern does not establish causation and must be considered alongside the available pretest-to-final means, which changed from 479.79 to 476.29. Alumni records suggested perceived usefulness for scholarships, English development, and career purposes, but were retrospective and self-reported. The course therefore demonstrated coherent program logic and promising, non-causal evidence of readiness. Priority improvements include diagnostic placement, differentiated digital assignments, intensive listening support, standardized assessment documentation, and longitudinal alumni tracking.
Co-Authors Adnyani, Ni Luh Putu Sri AHMAD MUNIR Almira Rizky Asmaria Anak Agung Sri Barustyawati Ariyanthi, Ketut Eni Damayanti, Desak Ketut Citra Dewa Putu Ramendra Dewantara, Kadek Andre Karisma Gede Rasben Dantes I Gede Ratnaya I Gusti Ayu Diah Gita Saraswati I Gusti Bagus Wiksuana I Nyoman Adi Jaya Putra I Putu Yoga Laksana I.G.A. Lokita Purnamika Utami Jessica Agnes Aprinita Junita Friska Kadek Lelyana Rastari Kadek Sintya Dewi Luh Putu Artini Made Hery Santosa Ni Komang Arie Suwastini Ni Putu Era Marsakawati Ni Putu Meita Subudiasih Ni Putu Meita Subudiasih Padmadewi . Paragae, IGAPNS Paramarta, I Made Suta Pradana, Putu Yogi Sugi Putu Kerti Nitiasih Putu Yasa Putu Yasamahadewi Rahmad Husein Rastari, Kadek Lelyana Sari, Yulnada Shanmuganathan, Thilagavathi Sindu, I Gede Partha Suadiyatno, Taufik Suryandani, Putu Dinia Syafryadin