Claim Missing Document
Check
Articles

Found 32 Documents
Search

EVALUASI TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK X Clara Ritawany Sinaga; Nurillahi Febria Leswana
Journal of Pharmaceutical and Sciences Vol 5 No 1 (2022): JPS Volume 5 Nomor 1 (2022)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v5i1.106

Abstract

Diversity and easy access to health enables people to choose health facilities that can provide quality and quality health services. Service quality is related to satisfaction, that is, everything that someone feels. If you want to improve the quality of service, a patient satisfaction level survey is needed. There are five dimensions of service quality to see customer or patient satisfaction known as ServQual. The five dimensions include reliability, responsiveness, assurance, empathy and tangible evidence. This study aims to evaluate customer satisfaction with pharmaceutical services at the AJ Berkah Pharmacy. This research is a non-experimental research type with a descriptive survey design. The research method used is cross sectional. The sampling technique used was purposive sampling. The sample used was 100 patients buying drugs and redeeming drugs at the Apotek X. The results of the measurement of the level of satisfaction are the dimensions of reliability 82,92% responsiveness 83,75% assurance 83,25% empathy 84%, tangible 79,92%. So it can be concluded that the results of the study show the average percentage of score interpretation is 82,77% which means in the category very satisfied.
Identifikasi Kandungan Asam Retinoat pada Krim Pemutih yang diperjual Belikan Secara Online di Kota Samarinda dengan Metode Kromatografi Lapis Tipis dan Spektrofotometri UV-Visible Nurillahi Febria Leswana; Clara Ritawany Sinaga
Journal of Pharmaceutical and Sciences Vol 5 No 2 (2022): JPS Volume 5 Nomor 2 (2022)
Publisher : Fakultas Farmasi Universitas Tjut Nyak Dhien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36490/journal-jps.com.v5i2.112

Abstract

Whitening creams are cosmetic preparations that are very often traded in the market because they are able to reduce skin brightness and black spot on the face. Whitening creams can contain chemicals that are harmful to the skin, such as, mercury, hydroquinone, and retinoic acid. Retinoic acid is prohibited from being used in whitening creams because it can cause dry, burning, and teratogenic (defects in the fetus) skin. The purpose of this study was to identify whether the whitening creams traded online in Samarinda City contained retinoic acid and to determine the level of retinoic acid in the face whitening cream. The samples studied were 5 samples each of sample A, sample B, sample C, sample D, and sample E. Qualitative analysis was carried out by the thin layer chromatography method using the n-hexane-acetone (6:4) and observed under 254 nm UV light. Based on qualitative analysis, sample B and Sample D were positive containing retinoic acid with rf values of sample B (Rf 0.48), sample D (Rf 0.47). The results of quantitative analysis using UV Visible spectrophotometry showed that all five samples contained retinoic acid with levels of 0.003%-0.024%.