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All Journal Saraswati Briliant: Jurnal Riset dan Konseptual Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) The Spirit of Society Journal : International Journal of Society Development and Engagement Scientific Journal of Reflection : Economic, Accounting, Management and Business J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi JURNAL LENTERA BISNIS Syntax Idea Jurnal Ekonomi Manajemen Sistem Informasi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal E-Bis: Ekonomi Bisnis RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmiah Wahana Pendidikan International Journal of Economy, Education and Entrepreneurship (IJE3) Jurnal Pengabdian Masyarakat (ABDIRA) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Golden Ratio of Human Resource Management International Journal of Multidisciplinary Research and Literature (IJOMRAL) East Asian Journal of Multidisciplinary Research (EAJMR) Management Science Research Journal Jurnal Pengabdian Masyarakat Indonesia (JPMI) Padma: Jurnal Pengabdian Kepada Masyarakat Journal of Accounting Management Business and International Research Jurnal Masyarakat Mengabdi Nusantara Jurnal Kewirausahaan dan Manajemen Bisnis CUAN Jurnal Ilmiah Dan Karya Mahasiswa e-Jurnal Apresiasi Ekonomi Dedication : Jurnal Pengabdian Masyarakat Jurnal Abdimas Indonesia Jurnal Pengabdian Kepada Masyarakat IIJSE Majapahit Journal of Islamic Finance dan Management Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Majapahit Journal of Islamic Finance dan Management Jukerdi: Jurnal Kewirausahaan Cerdas Dan Digital ManBiz: Journal of Management and Business Atestasi : Jurnal Ilmiah Akuntansi
Bowo Santoso
Universitas Pembangunan Nasional “Veteran” Jawa Timur
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THE ROLE OF COMMISSION AS A DRIVING FACTOR FOR EMPLOYEE MOTIVATION IN SEEKING CUSTOMERS TO ACHIEVE CLOSING AT PT AGRODANA FUTURES I Made Pratama Sujana Putra; Bowo Santoso
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 8 (2025): JULY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i8.836

Abstract

This study aims to directly understand how the role of commission as a motivating factor for employees in finding customers to achieve closing at PT. Agrodana Futures. The commission system implemented by the company is not only given once at the time of closing or opening a customer account but is also given repeatedly every time a customer makes a transaction activity. The method used in this study is descriptive qualitative with data collection techniques through direct observation and documentation during the internship period. The results of the study indicate that the commission system provides a significant boost to employee enthusiasm and work motivation, especially in prospecting and follow-up activities for prospective customers. Employees who have active customers and receive regular commissions tend to show more stable performance and high initiative in maintaining relationships with customers. The commission also creates a competitive and collaborative work atmosphere through activities such as morning briefings and monthly top commission distribution. However, challenges remain, such as customers who do not understand the risks and mechanisms in futures trading and require an educational approach and personal communication from employees. Therefore, company support in the form of training and provision of educational materials is needed to maintain the sustainability of the commission system and customer loyalty.
The Influence of Work Motivation, Work Discipline, and Work Environment on the Performance of Employees in the Production Division of UD. Suwarlandono Art Nirmalasari, Nirmalasari; Santoso, Bowo
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 1 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i1.400

Abstract

The era of globalization demands companies to boost competitiveness by optimizing human resources. Employee performance is a key factor in achieving organizational goals, influenced by work motivation, work discipline, and work environment. This study aims to analyze the effect of work motivation, work discipline, and work environment on the performance of employees in the production department of UD. Suwarlandono Art. The research method uses a quantitative approach with Partial Least Squares (PLS) analysis. The population in this study was 50 employees in the production department of UD. Suwarlandono Art, which was also used as a sample with a saturated sampling technique. The results of the study indicate that work motivation has a positive and significant effect on employee performance, work discipline has a positive and significant effect on employee performance, and the work environment has a positive and significant effect on employee performance. High work motivation, good work discipline, and a conducive work environment can improve employee performance optimally.
Pengaruh Motivasi, Disiplin dan Lingkungan Kerja terhadap Kinerja Karyawan CV Nusantara Garment Surabaya Santoso, Bowo; Anggraini, Tania Bella
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 2 (2025): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i2.5900

Abstract

This research was conducted to examine the correlation between motivation, work discipline, and work environment and their impact on employee performance in the sewing division of CV Nusantara Garment Surabaya. Data collection methodology employed in-depth interview techniques and distribution of research instruments via Likert-scale ordinal questionnaires, engaging 40 respondents within the specified work unit. This study employs saturated sampling technique as a sample selection procedure, with data processing utilizing Partial Least Square (PLS) and Structural Equation Modeling (SEM) methodologies. Research findings reveal a significant and positively correlated relationship between motivation, work discipline, and workplace environmental characteristics impacting employee performance at the stitching division of CV Nusantara Garment Surabaya.
The Influences of Work Environment and Burnout on the Job Satisfaction of Transjatim Bus Operational Crew Corridor 5 Surabaya - Bangkalan Route Zulkarnain, Farhan Nauval; Santoso, Bowo; Dewanti, Mentari Clara
Golden Ratio of Human Resource Management Vol. 6 No. 1 (2026): August - February
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v6i1.1628

Abstract

This study aims to analyze the influence of work environment and burnout on job satisfaction among operational crew members of Transjatim Bus Corridor 5, which serves the Surabaya–Bangkalan route. The research employed a quantitative approach using a survey method with a structured questionnaire distributed to 40 respondents, consisting of drivers and attendants. The sampling technique used was saturated sampling, ensuring that all members of the population were included. Data analysis was conducted using Structural Equation Modeling with Partial Least Squares (SEM-PLS) Version 4. The findings reveal that the work environment has a positive and significant effect on job satisfaction, while burnout has a negative and significant effect. This indicates that better workplace conditions, such as supportive facilities, harmonious coworker relationships, and sufficient rest areas, contribute to higher job satisfaction levels among crew members. Conversely, high levels of burnout, including mental and emotional exhaustion, reduced motivation, and increased interpersonal conflict, significantly reduce job satisfaction. The study highlights contextual challenges faced by the operational crew, such as tight bus schedules, limited rest time, overcrowded vehicles, and cultural differences between Surabaya and Bangkalan-based personnel. These challenges contribute to emotional fatigue and workplace stress, reinforcing the negative impact of burnout on employee satisfaction. The study emphasizes the need for managerial interventions to enhance the quality of the work environment and implement burnout mitigation strategies. The results provide important implications for public transportation management, especially in intercity routes, suggesting that improving the work environment and addressing burnout are critical for sustaining job satisfaction and service quality.
Pengaruh Kepuasan Transaksi Online Shopping dan Kepercayaan Pelanggan terhadap Proses Pengambilan Keputusan Pelanggan menggunakan E-Commerce. Lutfi Nur Rizki; Bowo Santoso
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 1 No. 4 (2023): AGUSTUS : JURNAL ILMIAH DAN KARYA MAHASISWA
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v1i4.484

Abstract

Penelitian ini memiliki tujuan untuk mengamati bagaimana kepuasan berbelanja secara online dan kepercayaan pelanggan mempengaruhi proses pengambilan keputusan pembelian melalui platform e-commerce. Dalam era digital, peningkatan penggunaan aplikasi E-Commerce menunjukkan pentingnya memahami faktor-faktor yang memengaruhi keputusan pembelian pelanggan. Penting bagi para pelaku bisnis dan pemasar untuk memahami bagaimana menciptakan pengalaman transaksi yang memuaskan bagi konsumen pada E-Commerce. Dengan meningkatkan kepuasan transaksi berbelanja online, bisnis dapat mempengaruhi proses pengambilan keputusan pelanggan dan meningkatkan peluang untuk meningkatkan penjualan melalui berbagai platform tersebut.  
Peningkatan Efisiensi Kegiatan Kalimasada pada Klampid New Generation dengan MSIB Batch 6 Novitasari, Sheily; Santoso, Bowo
Dedication : Jurnal Pengabdian Masyarakat Vol 8 No 2 (2024)
Publisher : LPPM Universitas PGRI Argopuro Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31537/dedication.v8i2.1982

Abstract

Pemerintahan Kota Surabaya dan Dispendukcapil Kota Surabaya menciptakan inovasi untuk meningkatkan kesadaran dan ketaatan warga terhadap pentingnya administrasi kependudukan. Administrasi ini mencakup pengaturan dan pembuatan dokumen kependudukan melalui pencatatan sipil, pendaftaran penduduk, dan manajemen informasi tentang penduduk digunakan untuk layanan masyarakat, pemerintahan, dan pembangunan. Inovasi ini diwujudkan melalui kegiatan KALIMASADA (Kawasan Lingkungan Sadar Administrasi Kependudukan), dengan tujuan meningkatkan efektifitas dan efisiensi layanan publik. Kami berperan untuk pendamping pelayanan administrasi kependudukan di Kelurahan Kalijudan. Metode penulisan jurnal pengabdian ini melibatkan pendekatan langsung kepada ketua RW, RT, dan masyarakat di Kelurahan Kalijudan untuk meningkatkan pemahaman mereka tentang administrasi kependudukan dan penggunaan web tersebut.
Pengaruh Motivasi dan Beban Kerja Terhadap Loyalitas Karyawan Melalui Kepuasan Kerja Karyawan Sebagai Variabel Intervening Pada PT. Wangta Agung Surabaya Prasiwi, Yasmin; Santoso, Bowo; Iriyanti, Endang
BRILIANT: Jurnal Riset dan Konseptual Vol 7 No 2 (2022): Volume 7 Nomor 2, Mei 2022
Publisher : Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (196.967 KB) | DOI: 10.28926/briliant.v7i2.878

Abstract

Penelitian ini bertujuan untuk menganalisa tentang pengaruh motivasi dan beban kerja karyawan terhadap loyalitas karyawan melalui variabel intervening yaitu kepuasan kerja karyawan yang dilakukan di PT. Wangta agung Surabaya. Penelitian ini menggunakan random sampling dengan mengambil sampel sebanyak 47 karyawan PT. Wangta Agung Surabaya melalui surveri menggunakan Kuisioner yang berisi 2 pertanyaan untuk variabel X1, 3 pertanyaan untuk variabel X2, 5 pertanyaan untuk variabel Y, 3 pertanyaan untuk variabel Z dengan menggunakan teknik analisis Partial Least Square (PLS) yaitu, metode untuk mengonstruksi model – model yabg dapat diramalkan ketika faktornya terlalu banyak. Hasil dari penelitian ini menunjukan adanya pengaruh motivasi dan beban kerja terhadap kepuasan kerja karyawan dan kepuasan kerja karyawan berpengaruh terhadap loyalitas karyawan.
Pengaruh Motivasi, Pengalaman Organisasi, dan Lingkungan Kerja Terhadap Komitmen Organisasi pada Volunteer Better Youth Foundation Surabaya Ainurriyah; Santoso, Bowo
OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Vol 8 No 2 (2024): OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study aims to: (1) To analyze the effect of motivation on organizational commitment in Better Youth Foundation Surabaya volunteers. (2) To analyze the effect of organizational experience on organizational commitment in Better Youth Foundation Surabaya volunteers. (3) To analyze the effect of work environment on organizational commitment in Better Youth Foundation Surabaya volunteers. The method used is quantitative method with SMARTPLS analysis tool. The population in this study was the same as the sample of 56 volunteers. The findings in this study indicate that organizational experience and work environment contribute to organizational commitment, while motivation does not contribute to organizational commitment.
The Influence of Work Discipline and Work Environment on Job Satisfaction of Operational Employees of CV. Manunggal Jaya Abadi Wulandari, Puput; Santoso, Bowo
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 1 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i1.401

Abstract

Job satisfaction is a crucial factor in achieving company goals and maintaining competitiveness. Problems related to work discipline and less than less-than-optimal work environment can negatively affect employee job satisfaction, which ultimately affects company productivity and performance. The purpose of this study was to analyze the effect of work discipline and work environment on the job satisfaction of operational employees of CV. Manunggal Jaya Abadi. This study uses a quantitative approach. Data were collected by distributing questionnaires to 55 operational employees of CV. Manunggal Jaya Abadi uses saturated sampling techniques. Data analysis techniques were carried out using the Partial Least Square (PLS) method. The findings in this study indicate that work discipline and work environment contribute to the job satisfaction of operational employees of CV. Manunggal Jaya Abadi.
Pengaruh Work Life Balance, Stres Kerja dan Kepuasan Kerja Terhadap Kinerja Perawat Rumah Sakit Mata Undaan Rizaldi, Muhammad; Santoso, Bowo
ManBiz: Journal of Management and Business Vol. 2 No. 3 (2023): ManBiz: Journal of Management and Business 
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/manbiz.v2i3.3818

Abstract

The purpose of this research is to find out how work life balance, work stress and job satisfaction affect the performance of nurse at the Undaan eye Hospital in the city of Surabaya. This research method is quantitative by taking sample of 73 respondents. The collection techinique uses purposive sampling. The sample consisted of the performance of nurses at the Undaan eye Hospital. The analysis technique used in this research is (PLS) with validity testing, reliability testing and hypothesis testing. The result of this research prove that: (1) work life balance has a positive and significant effect on nurse performance. (2) work stress has a positive and significant effect on nurse performance. (3) job satisfaction has a positive and significant effect on nurse performance.
Co-Authors Ainurriyah Aisyah Desravi Putri Aldio Rizky Lianata Alvaritzi, Amirul Mukminin Alweni, Alweni Anandya Zalva Yunnafisah Anggraini, Tania Bella Arlichandra, Eriko Gravia Arrum Mawarni Ayu Faiza Rochmah Bagastya Budi Prakoso Darmawan, Muhammad Syahrul Rizal Delia Noor Rizkita Kisworo Difa Rachmayanti Dina Anggraini Dwi Rafly Wibowo Dwiky Nugraha, Ferdiansyah Endang Iriyanti ENDANG IRIYANTI Fachmi Nursyamsi Fahmi Nurdin Zulfikar Gama, Andhika Apta Putra Gendut Sukarno Gusti Agung Anantabhoga Prubovsky Utameyasa Hanifa, Irma Nur Hapsari, Dinda Dewi Hidayat, Anindya Benita Fawwaz I Made Pratama Sujana Putra Inaarotuddujja, Inaarotuddujja Indiargo Dwi Prastyo Khalik, Muhammad David Khotija Hadi Ningrum Khrisna, Gagas Pandu Lubis, Andien Alfaiza Lutfi Nur Rizki Mareta Tsanyatha Mentari Clara Dewanti, Mentari Clara Minarni, Della Ayu Moch Rozaq Herfieqo Mohamad Andre Mohammad, Zaidan Rafif Nababan, Rafael Natal Nadia , Beril Nanda Farah Zhafirah Natasya Novela Ananda Putri Nico Akbar Priyambudi Nirmalasari Nirmalasari Novitasari, Sheily Prasiwi, Yasmin Putri, Jelita Giosika Rahma Rangga, Marendra Krisdya Raytasayah, Zeinnisa Inggit Raytasyah, Zeinnisa Inggit Rizaldi, Muhammad Rizki Agung Pradana Rizky Fahrezy, Moch Rochmah, Ayu Faiza Selvia Maisyaro Simanjuntak, Iola Riris Siti Aisyah Tri Yustikasari Sudrajat, ibadullah Bena Yajna Syahrul Kurniawan Vadilla, Icha Tyas Nur Wahyu Anindra Utomo Wulandari, Puput Yogie Dwi Hanafi Yuniningsih Yuniningsih Yuniningsih, Y. Zulkarnain, Farhan Nauval