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All Journal Jurnal Teknologi dan Manajemen Informatika Jurnal Ilmiah Biosaintropis (Bioscience-Tropic) Indonesian Journal of Obstetrics and Gynecology (Majalah Obstetri dan Ginekologi Indonesia) Sciscitatio : Journal for Biological Science Infotech: Journal of Technology Information International Journal Of Science, Technology & Management (IJSTM) Masjiduna : Junal Ilmiah Stidki Ar-Rahmah Agrikan: Jurnal Agribisnis Perikanan Jurnal Hukum Indonesia JUSTIFY : Jurnal Sistem Informasi Ibrahimy Jurnal Informatika Ekonomi Bisnis Jurnal Sains Alami (Known Nature) Journal of Applied Nutrition and Dietetic The Indonesian Journal of Computer Science
Hari Santoso
Biologi FMIPA UNISMA
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Journal : Infotech: Journal of Technology Information

 1 
IMPLEMENTATION OF CHATBOT CUSTOMER SERVICE FEATURES ON PT DIAN PRIMA JAYARAYA USING DIALOGFLOW Putra, Heru Soetanto; Santoso, Hari; Cifran, Cifran
Infotech: Journal of Technology Information Vol 8, No 2 (2022): NOVEMBER
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v8i2.151

Abstract

The customer service team functions to accommodate questions and answer questions experienced by application users. There are times when the number of questions that are accommodated is so large that the existing customer service team does not handle them. Ignored or unanswered questions can reduce customer satisfaction levels. For this reason, we need a system that can help automate customer service activities so as to avoid unanswered customer questions. A chatbot is a service powered by a set of rules and sometimes artificial intelligence, which interacts with users via a chat interface. Chatbot will be built within the iOS prototype application and will use the Natural Language Processing (NLP) platform, Dialogflow. This platform will later process and scan every question given by the customer so that by implementing this feature the customer service team can work more effectively because some of the manual activities have been automated. The results of this study are that the chatbot system created can reduce the frequency of questions by Solo application users by up to 92.82%. Thus, it is hoped that the customer service team can work more effectively and strategically, and can increase customer satisfaction.
RANCANG BANGUN SISTEM INFORMASI REKAM MEDIS BERBASIS WEB Santoso, Hari; Sugesti, Sugesti; Gea, Notatema Anugrah
Infotech: Journal of Technology Information Vol 7, No 1 (2021): JUNI
Publisher : ISTEK WIDURI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37365/jti.v7i1.100

Abstract

Medical record is a file that contains records about the patient's identity, examination, treatment, actions and other health services to patients. The speed of obtaining data and processing of data is very much needed in the current technological era. With the development of technology makes people think to be able to work more effectively and efficiently. One of them is making a conventional system into a computerized system. By utilizing website facilities that are connected to the internet, medical records can be more effective and efficient in searching and recording medical history. In this research a web-based information system is designed using the PHP programming language and MySQL database using the waterfall method as its research method. With this system, it is expected to be able to overcome the various needs of users to search for patient data and perform data processing as well as facilitate users in making reports. From the results of research and design that has been implemented to produce medical record applications that facilitate the processing of patient data.
Co-Authors ABDUS SAMAD Ady Sanjaya, Samuel Agus Naba Ahmad Homaidi ahmad syauqi, ahmad Aisyah Wardani, Aisyah Aisyi, Dinda Rohadatul Aldri Frinaldi Amaliyah, Viki Argus Argus Athiyyah, Ismah Ummi Basyariyah, Iflahatul Bramayudha, Airlangga Brian Kurniadi, Reinardus Cifran, Cifran Evelin Johan, Monika Fauzilah, Isma Fernandi Moegni Fuadi, Muhammad Chaniful Fuadi, Mukhlisul Gea, Notatema Anugrah Hafizatul, Intani Sholihah Haq, Fafa Maulal Hasan Zayadi Hermanto Hermanto Hidayati, Arini Hizni, Alina Husain Latuconsina Ikbal, Mohammad Izajati, Mustafidah Nur Jailani, Ach Jonathan Kusmawati, Eka Lailah, Rukhil Latconsina, Husain Lesminingsih, Ratna Djuniwati Maghfirah, Inayatul Mahmudi Mahmudi Mariyana Mariyana Maulidiyah, Ni'matul Muhammad Aziz Muslim Munawaroh, Tanwirul Ningrum, Mei Ninda Ningsih, Fitriyah Nisa, Siti Rofiatun Nour Athiroh Abdoes Sjakoer Nur Aliyah, Shofi Nur Shofiyah Munawaroh, Nur Shofiyah Nurmala, Aulia Putri Puspithasari, Agustina Dwi Putra, Heru Soetanto Putri, Febrian Priska Amalia Putri, Firlina Laila Rachmawati, Rachmawati Suprayoto Ramandana, Bima Ratna Djuniwati Lisminingsih Rian Rohmah, Qudrati Saimul Laili Samuel Samuel Santo Fernandi Wijaya Setyawan, Febrianto Sholehuddin, Mohammad Sholikha alaiya, Sholikha Sugesti, Sugesti Sukiran, Nufan Muwafiq Tandika, Idris Utami, Ade Ratna Varadibbah, Hasina Warida, Mutha Wijaya, Kusuma Lestari Wiratama, Jansen Zahroh, Dea Fatimatu Zubairi, Ach. Zuliyana, Devy