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All Journal Jurnal Ilmiah Akuntansi dan Humanika Progresiva : Jurnal Pemikiran dan Pendidikan Islam Indonesian Journal of Islam and Muslim Societies INFERENSI JURNAL AKUNTANSI UNIVERSITAS JEMBER Jurnal Ekonomi Islam Al-Iktisab: Journal of Islamic Economic Law Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) JURNAL PENELITIAN RELIGIA Journal of Islamic Monetary Economics and Finance Jurnal Hukum Ekonomi Syariah Jurnal Penelitian Ekonomi Akuntansi (JENSI) Journal of Digital Marketing and Halal Industry Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Mabny : Journal of Sharia Management and Business Jurnal Inovasi Penelitian dan Pengabdian Masyarakat Jurnal Ekonomi dan Bisnis Journal of Islamic Economics Jurnal Pengabdian Multidisiplin Jurnal Pengabdian pada Masyarakat Ilmu Pengetahuan dan Teknologi Terintegrasi Jurnal Akuntansi dan Ekonomi Bisnis Journal of International Conference Proceedings Millah: Journal of Religious Studies Jurnal Ekonomi Islam Dedikasi Saintek Jurnal Pengabdian Masyarakat Jurnal Penelitian Sahmiyya: Jurnal Ekonomi dan Bisnis Velocity: Journal of Sharia Finance and Banking Religia : Jurnal Ilmu-Ilmu Keislaman JIM : Journal Of International Management Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma) Jurnal Hukum Islam Jurnal Penelitian Akuntansi Journal of Islamic economics Perspectives (JIEP) IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita Welfare: Jurnal Pengabdian Masyarakat DEDIKASI SAINTEK Jurnal Pengabdian Masyarakat Al-Muamalah: Jurnal Ekonomi Islam, Filantropi dan Perbankan Syariah Journal of Noesantara Islamic Studies
Muhammad Shulthoni
Faculty Of Economics And Islamic Business, State Islamic University Of KH Abdurrahman Wahid Pekalongan, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : INFERENSI

 1 
Analysis of Customer Preferences and Satisfaction toward Sharia Bank Services in Indonesia during the Covid-19 Pandemic Riduwan Riduwan; Akhmad Arif Rifan; Muhammad Shulthoni; Muhammad Irwan Ariffin
INFERENSI: Jurnal Penelitian Sosial Keagamaan Vol 15, No 2 (2021)
Publisher : State Institute of Islamic Studies (IAIN) Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/infsl3.v15i2.257-276

Abstract

Islamic banks are one of the financial industries affected by the covid 19 pandemic. The inability to pay their obligations to Islamic banks and deposit withdrawals directly impacts the decline in customer business. This condition increases the risk of Islamic banks so that the ability of Islamic banks is needed to maintain customer loyalty. This study aims to analyze customer preferences and satisfaction with Islamic banking services during the pandemic.The data analyzed is primary data with 308 Islamic bank customers as respondents. Determination of the sample using the purposive sampling method with the criteria of the management of Islamic social organizations has been a customer since before the pandemic and made transactions during the pandemic. The data analysis uses the Importance Performance Analysis (IPA) method with the Carter approach (Compliance, Assurance, Responsiveness, Tangible, Empathy and Reliability).The results showed that compliance and assurance have a high level of performance with high preferences and satisfaction. Meanwhile, people's preferences are low, and satisfaction is low because their performance is also low in the tangible and reliability aspects. Another finding is that customers have high preferences but low satisfaction because their performance is typical responsiveness, and people have low preferences. Still, high satisfaction lies in the reliability and empathy aspects.
Practical Models of Waqf Fundraising: Study on The Waqf-Based Pesantrens in Indonesia Muhammad Shulthoni; Norma Md Saad; Muhammad Irwan Ariffin; Saim Kayadibi
INFERENSI: Jurnal Penelitian Sosial Keagamaan Vol 16, No 1 (2022)
Publisher : State Institute of Islamic Studies (IAIN) Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/infsl3.v16i1.1-24

Abstract

This paper aims to explain waqf fundraising and its communication among the waqf institutions of pesantrens in Indonesia. The study focuses on the application of innovative waqf fundraising and communication strategies in three waqf-based pesantrens, namely Pondok Darussalam Gontor, Darunnajah, and Tazakka. The primary data are obtained through semi-structured interviews, while the secondary data are collected through observations and document reviews. Both data provide important and useful insights into understanding the waqf fundraising and communication approaches in these waqf institutions. In addition, thematic analysis is utilised in this study to analyse the application of the waqf fundraising models that contribute significantly to the development of waqf in the sampled pesantrens. The results of the study suggest that different types of waqf institutions apply different waqf fundraising methods. Darussalam Gontor and Darunnajah waqf institutions have a similar propensity for using traditional waqf fundraising approaches in which mobilisation and collection of waqf utilise retail and partnership fundraising techniques. While, Tazakka waqf institution applies both modern (market-oriented) and traditional waqf fundraising methods, in which retail, partnership, and crowd (jamā’i) fundraising techniques are used for mobilisation of their waqf. In relation to communication, these three waqf institutions utilise the same methods, that is, individual and community-oriented communications for linking their waqf programmes and activities. These methods of communication are set up to build and manage stronger relationships with key wāqifs. Finally, the study found that these waqf institutions have implemented simple communication approaches and utilised an effective fundraising method in creating and maintaining individual and institutional contributions.
Co-Authors . Misbakhudin . Nalim Achmad Tubagus Surur Achmad, Dliyaudin Adinugraha , Hendri Hermawan Ahmad Roziq Akhmad Arif Rifan Akhmad Arif Rifan Al-Kasyaf, Muhammad Zheeva Andrean, Rizky Anugerah, Eza Gusti Ariffin, Muhammad Irwan Asna, Naila Tamamil Auligya Asy'Ari Bahtiar Effendi Deni Lubis Desyandri Desyandri Dewi Puspitasari Dewi Puspitasari Dian Indah Sukma Rini Dizzy Asrinda Siswi Ramadhani Drajat Stiawan Erininda , Wafika Eza Gusti Anugerah Fahrudin Mukhlis Falikhah, Anis Nala Fitri Mukarromah Hasanah, Afifa Nur Hendri Hermawan Hendri Hermawan Adinugraha Hendri Setiyo Wibowo Hermawan Adinugraha, Hendri Hidayatul Sibyani Hidayatulloh, Miftah Khilmi Ike Aprilia Trisdianti Imani, Fathrezza Imeldalia, Vanesaa Karismatun Khasanah Khirzul Haq, Fardana Kuraniyah, Atikotul lailatullatifa Lutfi, Muhammad Imam M. Khoirul Hasbi Asiddiqi Misbakhudin Muh. Izzat Firdausi Muhammad Irwan Ariffin Muhammad Irwan Ariffin Muhammad Khoirul Fikri Mukarromah, Fitri Mulyono Jamal Nabila, Anissa Putri Nabila, Gusthyta Putri Nalim Nida Aqbila Ningrum, Vivi Avilia Norma Md Saad Norma Md Saad Nur Hisamuddin Oktaviana, Tri Cahya Pribawa E Pantas Putri, Antika Putriningsih, Saniyah Raden Alamsyah Sutantio Rasa Putra, Augasta Eka Riduwan Riduwan Ririn Irmadariyani Risqiawati, Iiq Nahyu Rizky Darmawan, Rizky Rumiyati, Eva Saad, Norma Md Sadali, Ayatullah Safa Rizki Ananda Saim Kayadibi Saim Kayadibi, Saim Shofiahtu Adita Sibyani, Hidayatul Sigit Pramono Siti Komariyah Suci, Atsheila Syakirunni'am, Luqman Syifa Izzati Anzania Putri Yunita Wulandari