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All Journal Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Dinamisia: Jurnal Pengabdian Kepada Masyarakat JURNAL PENDIDIKAN TAMBUSAI INTEGRITAS : Jurnal Pengabdian JESS (Journal of Education on Social Science) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Publicness: Journal of Public Administration Studies Ranah Research : Journal of Multidisciplinary Research and Development JEBD Jurnal Ilmu Komunikasi dan Sosial Politik J-TRAP (Jurnal Teori dan Riset Administrasi Publik) Jurnal Kajian Hukum Dan Kebijakan Publik
Jumiati
Universitas Negeri Padang
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Efektivitas Ombudsman dalam Pengawasan Maladministrasi : Analisis Peran dan Hambatan Struktural melalui Kajian Literatur Dinda Aprilia Putri; Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/67750h10

Abstract

The Ombudsman of the Republic of Indonesia or ORI is an institution that oversees the implementation of public services in Indonesia. In addition to overseeing the implementation of public service, the Ombudsman aqlso functions to prevent and overcome maladministration in the implementation of public service. The Purpose of writing this article is to analyze the role and obstacles of the Ombudsman of the Republic of Indonesian in overcoming maladmistration in public service in Indonesia. The method used is a literature review. From several articles in journals and other sources, it was found that the role of the Ombudsman of the Republic of Indonesia in overcoming maladministration is to receive reports of alleged maladministration, examine reports, request clarification of reports, make and provide recommendations regarding the resolution of maladministration reports. Furthemore, the obstacles faced by the Ombudsman of the Republic of Indonesia in overcoming maladministration are two factors: internal factors; the Ombudsman lacks human resources, changes in positions in the Ombudsman, lack of funds. Meanwhile, external factors include people who are not familiar with Ombudsman of the Republic of Indonesia, people who feel it is useless report to Ombudsman of the Republic of Indonesia, lack of cooperation from reported agencies in providing clarification, many reported parties do not comply with summons, recommendations from Ombudsman of the Republic of Indonesia are not implemented by the reported, and there is no execution of samctions by the government against violations of public service.
Kompleksitas Kelembagaan Negara Indonesia: Tinjauan Literatur Terhadap Struktur, Fungsi, Dan Koordinasi Organisasi Pemerintahan Ardhy Asyhabie; Reinohaadi Reinohaadi; Hasdan Syaf Maulana; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/3cg1n720

Abstract

The state and government organizations in Indonesia have a complex structure in a presidential and decentralized system. This article aims to examine the institutional classification and relationships between institutional entities in this context. The method used is library observation of various academic sources and relevant official documents. The results of the study indicate a variety of patterns of authority arrangements and coordination mechanisms between the central and regional governments, including the roles of ministries, institutions, agencies (K/L/D/I) and state supporting bodies. Discussion of the importance of an in-depth understanding of the structure and relationships between state and government organizations as a basis for optimizing effective, accountable and coordinated governance. The conclusion of this article emphasizes that strengthening institutional coordination is key to improving the quality of governance in Indonesia.
Peran Teknologi Dalam Meningkatkan Efisiensi Pelayanan Publik Sri Rahma Yulanda; Farhan Ergi Aldino; Nadira Anvasha; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/1d1xs974

Abstract

In the current digital era, developments in information and communication technology have become a key factor in transforming the delivery of public services. With the application of technology in government administration systems, significant changes have occurred in terms of efficiency, accessibility, and transparency of services provided to the public. Various services, such as document registration, permit applications, and tax payments, can now be carried out online through online platforms and mobile applications, without the need to physically visit government offices. This helps reduce waiting times, minimize bureaucracy, and lower operational costs for both the government and the public. Additionally, the implementation of digital technologies such as e-government, e-budgeting, and e-reporting enhances accountability and facilitates direct audit and evaluation processes. Technology also facilitates access to public services in remote areas, reducing the gap in access between urban and rural regions. The relationship between the government and the public becomes more efficient, responsive, and interactive through social media, complaint applications, and online reporting systems. The application of data analysis and artificial intelligence also helps evidence-based decision-making, enabling the government to formulate more targeted policies according to the needs of society. However, digital transformation in public services also poses challenges, such as the need for adequate technological infrastructure, increased digital literacy among the public, and high-security systems to protect personal data. To achieve inclusive, efficient, and transparent public services, it is crucial for the government to have a commitment and sustainable investment.
Transformasi Community Policing dalam Pelayanan Publik: Analisis Peran, Inovasi dan Tantangan Kepolisian di Kota Padang Mutia khairunnisa; Ratu Cutressa; Elsaata Putri; Dea Artika Sari; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 6 (2025): Mei - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/y13fr053

Abstract

This research examines the public policy process in local government organizations in Padang City, focusing on the challenges and role of the Police in fulfilling community services in Padang City. In addition, this research also describes the real practices and challenges faced during the process. The method used was a qualitative approach, including an interview with one of the police officers. This research found that the community service process carried out by the police faces various challenges or obstacles, both in terms of the demands of diverse community needs, lack of community awareness and participation, and the mindset of the community who are still fixated on the bad side of the police.
Program Pelatihan Peningkatan Kemampuan Public Speaking dan Presentation Skills bagi Mahasiswa Disabilitas di Perguruan Tinggi Damri Damri; Gaby Arnez; Jumiati Jumiati; Nenny Mahyuddin; Mardhatillah Zulpiani; Yosa Yulia Nasri; Setia Budi; Rara Ajeng Pratiwi; Fauziah Salsabila Azhar; Gisela Virlinia
INTEGRITAS : Jurnal Pengabdian Vol 10 No 1 (2026): JANUARI - JULI
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat - Universitas Abdurachman Saleh Situbondo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/integritas.v10i1.7211

Abstract

Students with disabilities in higher education face serious challenges in public communication skills, which impact academic participation and workplace readiness. Limited access to inclusive public speaking training exacerbates these barriers. This article aims to describe the implementation and impact of an adaptively designed public speaking and presentation skills training program for students with disabilities at Padang State University. This study involving 20 students with various disabilities. Data were collected through observation, in-depth interviews, documentation, and pretest and posttest instruments. Data were then analyzed using triangulation and the Wilcoxon test. The results showed a significant improvement in participants' presentation skills after the training, with significant contributions in building confidence, structuring message content, and using more effective expressions. These findings contribute to inclusive education practices by providing a training model that can be replicated at other universities. The conclusions emphasize the importance of experiential training programs and assistive technology in empowering students with disabilities and recommend the development of sustainable training with a multimodal approach.
Integrasi Pemikiran Sistem untuk Digital Government: Systematic Literature dan Model Konseptual Holistik Fuji Syaulend Utami; Galuh Fitria Nopita Anggi; Nasywa Dwi Aura; Vhaiz Alfarisy de Rekha; Jumiati Jumiati; Boni Saputra
Jurnal Ekonomi dan Bisnis Digital Vol. 2 No. 4 (2025): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Digital transformation in public administration faces systemic complexities that require a holistic and integrated approach. Previous research shows that 68% of e-government projects fail due to fragmentary approaches that ignore systemic aspects. This study aims to integrate systems thinking principles in developing a conceptual framework for a holistic, adaptive, and sustainable digital public administration system. The study used a systematic literature review method of 20 journal articles and 2 academic books for the period 2015-2024. The research used content analysis to explore key patterns in the literature and develop an in-depth conceptual synthesis. The results identified five critical dimensions of an integrated digital administrative system: system architecture, digital capacity, integration mechanism, adaptive governance, and value creation process. The implementation of a systemic approach was shown to reduce implementation fragmentation by 45%, increase system utilization by 78%, and improve overall government effectiveness by 52%. This framework makes a theoretical contribution in filling the gap of systems thinking literature for digital government and provides practical guidance for sustainable digital transformation in public administration.
Pemanfaatan Norma Sosial dalam Tata Kelola Pariwisata Berkelanjutan: Studi Kasus Air Terjun Nyarai Hergiansyah Hergiansyah; Jumiati Jumiati
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 3 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i3.308

Abstract

This study aims to identify and analyze the utilization of social capital by the local government in developing sustainable tourism in terms of norms at the Nyarai Waterfall tourist attraction, Salibutan Village, Padang Pariaman Regency. This study focuses on religious norms, morality, politeness, and legal norms that have not been fully complied with. A qualitative descriptive approach method was used in this study. Research participants were identified using a purposive sampling technique. Data were obtained through observation, interviews, and documentation, then analyzed using source triangulation techniques. The results of the study indicate that the phenomenon of the utilization of norms applied, including religious norms in tourist areas that are in accordance with Islamic law. The utilization of moral norms is seen through moral and ethical values, the utilization of politeness norms is seen in etiquette and respect, and the use of legal norms applied is adjusted to statutory regulations. The presence of the local government in the utilization of norms plays an important role in ensuring that norms and regulations are implemented. The local government, in collaboration with the Pokdarwis (Tourism Group), provides education and outreach to visitors through direct guidance and information boards available in the Nyarai Waterfall tourist area. With this method, local governments and tourism groups can minimize and avoid conflicts and increase security in tourist areas.
Pelaksanaan Program Desa Cerdas dalam Mendukung Pembangunan Digitalisasi di Nagari Bunga Pasang Salido Kabupaten Pesisir Selatan Anita Zulman; Jumiati Jumiati
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 4 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i4.333

Abstract

This study aims to analyze the implementation of the smart village program in supporting digitalization development in Nagari Bunga Pasang Salido. This study uses a qualitative approach with descriptive methods, literature review, as well as interviews, observations, and documentation. The research findings show that the implementation of the smart village program is seen through 5 dimensions, including implementing all plans, policies that have been formulated and established, completing all the necessary needs and tools and who will implement the smart village program in the village. This program has been implemented in the form of accompanying activities in the program consisting of digital ambassadors, digital cadres, village officials, capacity building through various trainings. However, in its implementation it cannot be said to have achieved its full objectives and has not run optimally, this is seen in the lack of facilities and infrastructure to support community training activities, digitalization-based service governance and publication updates on the village website which are still minimal and the lack of networking or cooperation to support the sustainability of the program. Therefore, it is necessary for the optimal implementation of the program by encouraging technological progress in the village government sector, forming an adaptive, innovative, and participatory society in sustainable village development. Support from all parties, including local governments, non-governmental organizations, and the private sector, is essential to realizing smart villages.
Reformasi Birokrasi Dalam Kualitas Pelayanan Publik: Suatu Tinjauan Literatur Zahwa Alia Putri; Silvia Silvia; Siti Nur Aisyah; Viola Nofrilia; Jumiati Jumiati; Boni Saputra
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 2 No. 4 (2025): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v2i4.2594

Abstract

This study aims to analyze the effectiveness of bureaucratic reform in improving the quality of public services in Indonesia through a literature review approach. This study examines selected scientific articles from the last ten years that discuss various aspects of bureaucratic reform, including service efficiency, transparency, accountability, citizen satisfaction, and the role of digitalization.The findings reveal that bureaucratic reform has positively impacted service acceleration, public trust enhancement, and the adoption of information technologies such as e-government. Nevertheless, implementation still faces challenges such as bureaucratic resistance, limited funding, and lack of inter-agency coordination. This study recommends strengthening leadership, enhancing bureaucratic human resources, increasing public participation, and fostering cross-sector policy synergy to support sustainable bureaucratic reform.
Tinjauan Sistematis: Peran Inovasi Teknologi dalam Meningkatkan Kepuasan Masyarakat terhadap Pelayanan Publik Rista Ningsih; Salma Afal Alshadiqa; Rina Wahyuni; Jumiati Jumiati; Boni Saputra
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 2 No. 4 (2025): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v2i4.2626

Abstract

This study aims to examine the influence of technological innovation on public satisfaction in public service delivery through a literature review approach. In the digital era, the use of technologies such as e-government and e-services has become a key strategy to enhance efficiency, transparency, and service quality. Based on the analysis of five relevant journal articles, three showed effective implementation of digital technology, resulting in improved public satisfaction. However, two journals revealed suboptimal outcomes due to obstacles such as limited infrastructure, low digital literacy, and insufficient socialization. These findings suggest that the success of technological innovation in public services highly depends on technical readiness, policy support, and the public’s ability to utilize digital services.
Co-Authors Adil Mubarak Adilah Ulfah Aldri Frinaldi Andika Pratama Ani Saskia Anisa Safitri Anita Zulman Ardhy Asyhabie Ardila Kurniawan Aris Munandar Baiyulis Baiyulis Boni Saputra Budi, Setia Citra Zefanya Hesi Damri Damri Dea Artika Sari Desta Ariga Difa Zalsyabilla Diki Mulya Putra Dinda Aprilia Putri Dinda Yuvia Ibnayasha Dwi Finna Syolendra Elsaata Putri Fadillah Harmi Farhan Ergi Aldino Fatmaliza Fatmaliza Fauzi Fauzi Fauziah Fauziah Fauziah Salsabila Azhar Febri Nola Distra Fenni Hasanah Feronia Mayliana Fini Rahmatika Fuji Syaulend Utami Gaby Arnez Galuh Fitria Nopita Anggi Gisela Virlinia hasanatul rahmi Hasdan Syaf Maulana Hergiansyah Hergiansyah Hidayatul Fajri Ibdia Zikra Ideal Putra Irvan Wariski Jhordy Fernando Karjuni Dt Maani Khairunnisa Nabilah Lara Kharisma Lince Magriasti Mardhatillah Zulpiani Mela Saputri Muhammad Iqbal Mutia khairunnisa Nadira Anvasha Nasywa Dwi Aura Nenny Mahyuddin Nora Eka Putri Prilly Putri Sephia Priska Adelia Putri Randi Novrizal Rara Ajeng Pratiwi Ratu Cutressa Reinohaadi Reinohaadi Renanda Rakista Resky Amalia Desri Resti Gustya Azhari Rina Wahyuni Rista Ningsih Salma Afal Alshadiqa Salma Melco Indriani Silvia Silvia Siti Nur Aisyah Sri Rahma Yulanda Sri Yuni Hartika Suci Mutia Suci Ramadhani Suci Syamsir Syamsir Vhaiz Alfarisy de Rekha Viola Nofrilia Wulan Aulia Cikasimi Yofita Sari Yoni Yulia Putri Yosa Yulia Nasri Zadittaqwa Rustam Zahwa Alia Putri Zara Handayani