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Eko Sugiyanto
Universitas Nasional
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Physics Social Sciences Other

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ANALISIS PERSEPSI KEAMANAN DATA DAN KEPUASAN PELANGGAN TERHADAP PENGGUNAAN DOMPET DIGITAL DANA DAN SHOPEEPAY DI KOTA TANGERANG Sugiyanto, Eko; Cahyani, Firda Mutiara; Novitasari, Adifa Kurnia; Pramulanto, Himawan
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2168

Abstract

This study analyzes the influence of perceived data security and customer satisfaction on the use of digital wallets DANA and ShopeePay in Tangerang City. A quantitative survey approach was used with 110 respondents who actively use digital wallets. Data analysis used multiple linear regression with SPSS. The results show that perceived data security and customer satisfaction significantly influence the use of DANA both partially and simultaneously. In ShopeePay, customer satisfaction has a significant partial effect, while perceived data security does not show a partial effect but remains significant simultaneously. These findings highlight the importance of security systems and service quality in strengthening trust in digital payment systems
Co-Authors Achmad Taufik Akhmad, Jaenudin Akmal, Akhwanul Cahyani, Firda Mutiara Cinly A. V Sitohang Damiyana, Damdam Dedi Hanwar Edi Sarwa Susila Ekowati, Sri Eny Kusumawati Ermanuri, Ermanuri Finthariasari, Meilaty Hari Wibowo Harsono, Yhonanda Hasnop Putra Minang Himawan Pramulanto Indah Pertiwi, Indah Indras Marhaendrajaya Ismail, Dingot Hamonangan Janaka, Janaka K. Sofjan Firdausi Karomah, Nurul Giswi Kumba Digdowiseiso, Kumba Lilik Subagiyo, Lilik Lukman Hakim Melisa Setiani Niantoro, Niantoro Novitasari, Adifa Kurnia Nurlia, Titim Octavia, Sindy Nur Pitra, Ahmad Rendy Chandra Suparman Ria Estiana Rina Trisnawati Rina Yuniarti, Rina Ririn Harini Saleh, Rachmad Sri Padmantyo Sukasih, Anna Suparti Suparti Sutrisno, Supadi Bambang Sutriyadi, Riko Zulfa Irawati, Zulfa