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All Journal Jurnal Ilmu Lingkungan Paduraksa : Jurnal Teknik Sipil Universitas Warmadewa Jurnal Transportasi SITEKIN: Jurnal Sains, Teknologi dan Industri Journal of Engineering and Technological Sciences Dinamika Teknik Sipil Wahana Teknik Sipil: Jurnal Pengembangan Teknik Sipil Teras Jurnal ComTech: Computer, Mathematics and Engineering Applications Jurnal Health Sains Jurnal Teknika : Jurnal Teoritis dan Terapan Bidang Keteknikan Abdi Masya Jurnal Sosial dan Abdimas Prosiding Simposium Nasional Rekayasa Aplikasi Perancangan dan Industri Prosiding Seminar Nasional Teknik Sipil UMS Urecol Journal. Part E: Engineering Prosiding University Research Colloquium Jurnal Ilmu Multidisplin Abdi Teknoyasa Eduvest - Journal of Universal Studies
Sri Sunarjono
Universitas Muhammadiyah Surakarta
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Journal : Teras Jurnal

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Evaluasi Infrastruktur Terminal Bulupitu Purwokerto Hidayati, Nurul; Al-Ghalib, Helmi Dhia; Sunarjono, Sri; Magfirona, Alfia
Teras Jurnal : Jurnal Teknik Sipil Vol. 12 No. 1 (2022): Volume 12 Nomor 1, Maret 2022
Publisher : UNIVERSITAS MALIKUSSALEH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/tj.v12i1.638

Abstract

Abstrak Terminal yang tidak dikelola dengan baik dapat menimbulkan permasalahan di masyarakat. Renovasi terminal perlu dilakukan untuk meningkatkan jumlah pengguna angkutan umum. Penelitian ini bertujuan untuk mengidentifikasi kondisi eksisting Terminal Bulupitu Purwokerto, menganalisis fasilitas yang diprioritaskan, serta tingkat kepuasan penggunanya. Data observasi digunakan untuk menginvestigasi ketersediaan fasilitasnya, sedangkan data kuisioner untuk menjaring penilaian penggunanya. Metode Importance Performance Analysis digunakan untuk mengetahui fasilitas yang dianggap penting namun memiliki kinerja yang kurang memuaskan sehingga perlu ditingkatkan, sedangkan Metode Customer Satisfaction Index untuk menganalisis tingkat kepuasan pengguna terhadap fasilitas yang tersedia. Hasil penelitian menunjukkan fasilitas terminal di atas sudah memenuhi persyaratan dengan kondisi yang baik walaupun masih ada beberapa yang belum tersedia. Berdasarkan diagram kartesius IPA terdapat 6 fasilitas yang dianggap penting namun kinerjanya belum sesuai dengan harapan pengguna, sehingga perlu ditingkatkan pelayanannya. Berdasarkan Metode CSI diperoleh nilai sebesar 62,99% yang berarti para pengguna merasa cukup puas terhadap pelayanan di terminal tersebut. Kata kunci: Fasilitas Terminal, Angkutan Penumpang, Metode IPA, Metode CSI  Abstract Unmanaged terminals might cause problems in the community. Terminal renovation is required to increase the number of people who use public transportation. The purpose of this research is to determine the current state of the Bulupitu Terminal of Purwokerto, as well as to analyze the prioritized facilities and the level of user satisfaction. The availability of facilities is investigated using observation data, while user ratings are collected using questionnaire data. The Importance Performance Analysis method is used to identify facilities that are deemed important but perform poorly, indicating that they should be improved, whereas the Customer Satisfaction Index method is used to assess user satisfaction with the available facilities. The study's findings indicate that the terminal facilities listed above have met the requirements in good condition, though some are still under construction. According to the Cartesian IPA diagram, there are six facilities that are considered important, but their performance does not meet user expectations, so the service must be improved. The CSI method yields a value of 62.99 percent, indicating that users are generally pleased with the service provided at the terminal. Keywords: Terminal Facilities, Passenger Transport, IPA Method, CSI Method 
Co-Authors 'Adani, Mimma Mauritsa Abdulnaser M Al-Sabaeei Adi Indra Pratama Agus Riyanto Ahmad Rifan, Ahmad Al-Ghalib, Helmi Dhia Al-Sabaeei, Abdulnaser M Alfia Magfirona Alifah, Farah Dina Amal, Mohammad Fatkhul Andy Rosyulianta Irfan Anggraeni, Ipung Ayu Annas, Ferry Muhammad Anto Budi Listyawan Apriyani, Rani Astuti, Nurmalely Puji Bagus, Wahid Bala, Nura Baskara, Rizki Dwi Bayu Agus Mustofa Bima Hardi Anto Budi Murtiyasa Budi Priyanto Budi Setiawan Budi Setiawan Cendikia, Wildan Faza Choirul Amin Dewi Fatmawati Dharma, Ahmad Akmal Martnanda Surya Faizatul Fitriyah, Faizatul Farosi, Farhan Fauzy, Bagas Septyan Fitrianingrum, Wahyu Ria Gotot Slamet Mulyono Gus Maelan Irfana Handayani, Fajar Sri Hari Prasetyo Harijanto, Soegeng Hasan, Ahmad Nasir Hernaeni, Senja Rum Hidayat, Fazri I Irawan, I Idris, Zilhardi Ika Setiyaningsih ikhsan arif purwoko ikhsan Laksmi, Natasya Rosita Mahendra, Irfan Alid Maulana, Nanang Sofa Miradwiyana, Bara Moch. Solikin, Moch. Mohammad Faizal Kelan Pambudi Mohammad Faizal Kelan Pambudi Mubarak, Fauzi Muh Ujianto Muslich Hartadi Sutanto Mustofa, Bayu Agus Mustofa, Mukhlis Muzakar Isa Ngafwan Ngafwan Nur Khotimah Handayani Nura Bala Nurul Hidayati Nurul Hidayati Nurul Hidayati Nurul Hidayati Prihandoko, Bayu Pudyastuti , Purwanti Sri Purwanti Sri Pudyastuti Purwosri, Visaretri Pramuktia Putra, Dhimas Adha Aji Putra, Firman Javiri Rahman, Nur Muhammad Syaifullah Rahmawati, Febriria Rama Rizana Ravli, Muhammad Vaikar Riandaya, Hanandita Putri Ristianto, Isnaini Prasetyo Romdhoni, Alif Firmansyah Rudyanto, Monica Safari, Athiah Safira, Sonia Sayyida, Alifa Nur Sejati, Agus Wahyu Senja Rum Harnaeni Shabrina, Aufi Sigit Kurniawan Solly Aryza Susilo, Aris Syakir Maghfuri Syarifah, Nur Lailatus Titik Wahyuningsih Ujianto, Muh Untung Subagyo Utomo, Pambudi Nur WAHONO, SIGIT Wibawa, Rizky Wibowo Heru Prasetiyo Wulandari, Wiwin Yundari, Yundari