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All Journal PROSIDING SEMINAR NASIONAL UNEJ e-Proceeding Daya Saing : Jurnal Ilmu Manajemen Jurnal Sinar Manajemen Inovator : Jurnal Manajemen JURNAL MANAJEMEN DAN BISNIS INDONESIA Majalah Ilmiah Warta Dharmawangsa Jurnal Pengabdian Masyarakat IPTEKS BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Simki Economic Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Manajemen DIVERSIFIKASI Improvement: Jurnal Manajemen dan Bisnis Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Jurnal Manajemen Agribisnis dan Agroindustri Borobudur Management Review Jurnal Comparative : Ekonomi Dan Bisnis International Journal of Multidisciplinary Sciences and Arts Jurnal Mahasiswa Entrepreneur Manajemen : Jurnal Ekonomi Jurnal Manajemen Dayasaing Ektasi : Jurnal Ekonomi, Akutansi dan Organisasi Proceeding of International Conference on Social Science and Humanity
Retno Endah Supeni
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Other

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THE NEXUS BETWEEN JKN QUALITY, COMPETENCE, EMPLOYEE PERFORMANCE, AND PATIENT SATISFACTION Rumi Enggarwati; Retno Endah Supeni; Toni Herlambang
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 2 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i2.3688

Abstract

The National Health Insurance Program (JKN) is designed to improve the overall quality of public health while providing protection to individuals and families from the burden of high health care costs. The quality of National Health Insurance (JKN) services which are supported by human resource competencies such as speed, response to patient needs, and professionalism of medical personnel will improve employee performance and ultimately, this will have a positive impact on patient satisfaction. This study aims to examine how the quality of JKN services at Puskesmas plays a role in influencing patient satisfaction. This is important for understanding the connection between national health policies and patient experiences at the primary care level. Additionally, the study investigates the role of Puskesmas staff performance as a mediator between JKN quality and patient satisfaction, which could provide new insights into the importance of human resources in improving patient experiences.This research was conducted at the Rambipuji Jember Community Health Center with 100 BPJS patients as respondents. The research instrument used a questionnaire. The data analysis technique uses SEM PLS. The research results show that: JKN quality has a positive and significant effect on employee performance, Competence has a positive and significant effect on employee performance, JKN quality has a positive and significant effect on patient satisfaction, Employee performance has a positive and significant impact on patient satisfaction, Competence has a positive and significant effect on patient satisfaction. JKN quality has a positive and significant impact on patient satisfaction through employee performance. Competence has a positive and significant impact on patient satisfaction through employee performance.
PENGARUH EFIKASI DIRI, KECERDASAN ADVERSITAS, DAN PENDIDIKAN KEWIRAUSAHAAN TERHADAP INTENSI BERWIRAUSAHA PADA MAHASISWA DI KOTA JEMBER Amaliya, Yeni; Supeni, Retno Endah; Hafidzi, Achmad Hasan
Jurnal Warta Dharmawangsa Vol 19, No 4 (2025)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v19i4.7439

Abstract

Peran kewirausahaan di kalangan mahasiswa semakin penting untuk mendorong pertumbuhan ekonomi dan mengurangi tingkat pengangguran. Kota Jember, sebagai wilayah dengan populasi mahasiswa yang besar, menjadi fokus strategis dalam pengembangan jiwa kewirausahaan generasi muda melalui berbagai program pendidikan dan pelatihan. Penelitian ini bertujuan untuk mengetahui pengaruh Efikasi Diri, Kecerdasan Adversitas, dan Pendidikan Kewirausahaan terhadap niat berwirausaha pada mahasiswa di Kota Jember. Intensi berwirausaha penting untuk mendorong tumbuhnya wirausaha muda. Metode yang digunakan adalah kuantitatif dengan sampel mahasiswa yang dipilih secara purposive. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linier berganda. Hasilnya menunjukkan bahwa ketiga variabel tersebut berpengaruh positif dan signifikan terhadap niat berwirausaha mahasiswa. Efikasi Diri mencerminkan keyakinan mahasiswa pada kemampuan diri, Kecerdasan Adversitas menunjukkan kemampuan menghadapi tantangan, dan Pendidikan Kewirausahaan memberikan pengetahuan serta keterampilan yang dibutuhkan untuk memulai usaha. Penelitian ini menyarankan pengembangan program pendidikan dan pelatihan kewirausahaan yang terpadu serta penguatan kapasitas psikologis mahasiswa agar siap menghadapi tantangan dunia usaha di Kota Jember
THE EFFECT OF POPULATIONS ADMINISTRATION INFORMATION SYSTEM TECHNOLOGY ON THE PERFORMANCE OF OPERATOR’S POPULATIONS ADMINISTRATION SERVICE THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS AN INTERVENING VARIABLE Purbo, Achmad Jati; Herlambang, Toni; Supeni, Retno Endah
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.61

Abstract

Objective: This research aims to analyze the effect of populations administration information system technology on the performance of operator’s populations administration service through organizational citizenship behavior as an intervening variable. Method: Research design can be classified as explanatory/confirmatory research. The population to be studied is all employees of population administration service operators in sub-district offices throughout Jember Regency, amount 132 people. Hypothesis testing in this research uses Structural Equation Modeling (SEM) with the WarpPLS statistical tool. Results:  Findings of this research state that populations administration information system technology has significant effect on the organizational citizenship behavior and the performance of operator’s populations administration service. Organizational citizenship behavior has significant effect on the performance of operator’s populations administration service. The population administration system has significant effect on employee performance through organizational citizenship behavior. Novelty: This research uses a model of the influence of information system technology on service operator performance by involving organizational citizenship behavior as mediator or intervening. Thus, this model is the answer to the existing research gap related to staff performance.
THE INFLUENCE OF SOCIAL MEDIA MARKETING, PRODUCT QUALITY AND PRICES ON CONSUMER PURCHASING DECISIONS THROUGH CUSTOMER TRUST INTERVENING VARIABLES ON MSMES IN MAYANG DISTRICT, JEMBER REGENCY Susbiyani , Arik; Supeni, Retno Endah; Adyasa, Jery Candra
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.118

Abstract

Objective: This study explores the influence of social media marketing, product quality, and price on consumer purchasing decisions through the intervening variable of customer trust in MSMEs in Mayang District, Jember Regency. The main objective of this study is to understand the relationship between these variables and provide guidance for MSMEs actors in optimizing their marketing strategies. Method: This study uses a quantitative approach with a survey involving MSME consumers. Data were collected through questionnaires distributed using Google Form and analyzed using the Structural Equation Modeling (SEM) technique. Results: The results of the study indicate that social media marketing, product quality, and price have a significant influence on consumer purchasing decisions through customer trust. The implications of this study indicate that marketing strategies that focus on increasing customer trust can improve purchasing decisions and consumer loyalty. Novelty: This study makes an important contribution to the academic literature and offers practical guidance for MSMEs in developing more effective marketing strategies.
THE EFFECT OF THE SERVANT LEADERSHIP STYLE ON THE PERFORMANCE OF REGIONAL ORGANIZATIONS THROUGH THE CORE VALUES OF COMPETENT ASN AS AN INTERVENING VARIABLE Fajar, Evi Triana Nurul; Thamrin, Mohammad; Supeni, Retno Endah
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.130

Abstract

Objective: This research aims to analyze the effect of servant leadership style on the organization performance through the core value of competence as an intervening variable. Method: This research uses descriptive and quantitative research methods. The population to be studied is all staff of Regional Apparatus Organizations in Jember Regency, total 461 people. The number of samples used was 109 respondents and the sampling technique was nonprobability sampling with purposive sampling technique. Hypothesis testing in this research uses Structural Equation Modeling (SEM) with the WarpPLS statistical tool. Results: Findings of this research state that servant leadership style has a significant effect on the core value of competence and the organization performance. Core value of competence has significant effect on the organizational performance. The servant leadership style has a significant effect on employee performance through the core value of competence. Novelty: This research uses a model of the influence of servant leadership style on organization performance by involving the core value of competence as mediator or intervening. Thus, this model is the answer to the existing research gap related to organizational performance.
THE NEXUS BETWEEN JKN QUALITY, EMPLOYEE PERFORMANCE, AND PATIENT SATISFACTION Enggarwati, Rumi; Retno Endah Supeni; Toni Herlambang
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.213

Abstract

Objective: The National Health Insurance Program (JKN) is designed to improve the overall quality of public health while providing protection to individuals and families from the burden of high health care costs. The quality of National Health Insurance (JKN) services which are supported by human resource competencies such as speed, response to patient needs, and professionalism of medical personnel will improve employee performance and ultimately, this will have a positive impact on patient satisfaction. Method: This research was conducted at the Rambipuji Jember Community Health Center with 100 BPJS patients as respondents. The research instrument used a questionnaire. The data analysis technique uses SEM PLS. Results: The research results show that: (1) JKN quality has a positive and significant effect on employee performance, (2) JKN quality has a positive and significant effect on patient satisfaction, (3) Employee performance has a positive and significant impact on patient satisfaction,( 4) JKN quality has a positive and significant impact on patient satisfaction through employee performance. Novelty: This study aims to examine how the quality of JKN services at Puskesmas plays a role in influencing patient satisfaction. This is important for understanding the connection between national health policies and patient experiences at the primary care level. Additionally, the study investigates the role of Puskesmas staff performance as a mediator between JKN quality and patient satisfaction, which could provide new insights into the importance of human resources in improving patient experiences.
The Influence of E-Marketing and Product Quality on Purchase Decisions with Brand Awareness as an Intervening Variable in Wardah Skincare Products in Jember Nevia, Yayah Ikhda; Supeni, Retno Endah; Suharsono, Riyanto Setyawan
International Journal of Multidisciplinary Sciences and Arts Vol. 4 No. 4 (2025): International Journal of Multidisciplinary Sciences and Arts, Article October 2
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/ijmdsa.v4i4.7055

Abstract

Promotions have a great effect on business efforts to increase sales and market a product. In promoting products, quality is also an important factor to produce products that can attract consumer interest. This study aims to determine the influence of promotion and product quality on Wardah skincare purchase decisions in Jember, with brand awareness as an intervening variable. The research method used a quantitative approach by distributing questionnaires to 100 respondents who were followers of the Wardah TikTok account. Data analysis used SPSS version 26 through validity, reliability, multiple linear regression, t-test, f-test, and determination coefficient. The results of the study show that promotion and product quality have a significant effect both partially and simultaneously on purchase decisions. Brand awareness has also been shown to mediate the relationship between promotion, product quality, and purchase decisions. This study aims to analyze the influence of E-Marketing and Product Quality on Purchase Decisions with Brand Awareness as an intervening variable. In the digital era, E-Marketing plays an essential role in shaping consumer behavior, while product quality remains a key factor that determines customer satisfaction and loyalty. This research seeks to examine how these two variables affect consumers’ purchase decisions, both directly and indirectly through the level of brand awareness. The study uses a quantitative research approach. Data were collected through online questionnaires distributed to 100 respondents who had made online purchases within the past six months. The collected data were analyzed using multiple linear regression and path analysis with the help of SPSS software. The results indicate that E-Marketing and Product Quality each have a positive and significant influence on Brand Awareness. Additionally, Brand Awareness has a positive and significant effect on Purchase Decisions. The findings also show that Brand Awareness partially mediates the relationship between E-Marketing, Product Quality, and Purchase Decisions. These results suggest that improving digital marketing strategies and maintaining high product quality can effectively increase brand awareness, which in turn enhances consumer purchase decisions. Therefore, companies should focus on integrating E-Marketing efforts with consistent product quality to strengthen their brand position in a competitive digital marketplace.
DETERMINAN PERILAKU KONSUMTIF GENERASI Z Pratama, Rizky Anggi; Sari, Maheni Ika; Supeni, Retno Endah
Jurnal Daya Saing Vol. 10 No. 2 (2024): Kinerja SDM, Perilaku Konsumen, dan Transformasi Bisnis pada Era Digital dan O
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v10i2.1763

Abstract

Telah dilakukan penelitian pada remaja siswa SMA/SMK di Kecamatan Genteng untuk mengetahui pengaruh literasi keuangan terhadap perilaku konsumsi Generasi Z (X1), untuk mengetahui pengaruh teman sebaya terhadap perilaku konsumtif (X2) dan untuk mengetahui pengaruhnya. pengaruh kondisi sosial ekonomi orang tua (X3) terhadap perilaku konsumtif. (Y) bagi siswa SMA/SMK di Kecamatan Genteng. Penelitian ini menggunakan metode kuantitatif dengan menyebarkan kuesioner kepada 378 responden dan mengkonversi hasilnya ke dalam skala likert (1-5) sehingga dapat dianalisis hubungan antar variabel. Dengan menggunakan Uji Normalitas Kolgorov Smirnov dan regresi linier berganda diperoleh hasil bahwa variabel literasi keuangan dan rekan kerja signifikan terhadap perilaku konsumen. Hasil tes ini memerlukan pembelajaran terkait literasi keuangan pada siswa. Hasil uji hipotesis menyatakan bahwa variabel sosial ekonomi tidak signifikan terhadap perilaku konsumen. Hasil pengujian ini menunjukkan bahwa perbedaan ekonomi antar siswa mempunyai pengaruh terhadap perilaku konsumtif siswa.
Pengelolaan Keuangan Keluarga Pada Etnis Madura pada Pemilik UMKM Tape Di Kabupaten Bondowoso Sabela, Deva Verina; Supeni, Retno Endah; Setianingsih, Wahyu Eko
Jurnal Ekonomi, Akutansi dan Organisasi Vol. 2 No. 2 (2024): Edisi Bulan Desember
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui peran pengelolaan keuangan berdasarkan pengetahuan, pengalaman serta latar bekakang pendidikan berdasarkan aspek suku, budaya, dan kebiasaan pada etnis Madura pemilik UMKM tape di Kabupaten Bondowoso. Penelitian ini menggunakan metode deskriptif dan kualitatif seperti observasi, wawancara yang mendalam, dan dokumentasi. Peneliti menggunakan model analisis interaktif guna mengerti fenomena yang terjadi pada subjek penelitian, dan mencakup tiga komponen yang saling berkaitan, yaitu pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Kesimpulan dalam penelitian ini ialah pemilik UMKM tape di Bondowoso memiliki pengetahuan dan keyakinan terhadap lembaga jasa keuangan serta produk dan jasa keuangan, serta tidak memiliki keterampilan dalam menggunakan produk dan jasa keuangan.
Analisis Economic Value Added (EVA) Untuk Mengukur Kinerja Keuangan Pada Perusahaan Sektor Kesehatan dan Sektor Industrial Munawaroh, Mayda Madinatul; Supeni, Retno Endah; Hafidzi, Achmad Hasan
Improvement: Jurnal Manajemen dan Bisnis Vol 4 No 2 (2024): Vol 4 No 2 September 2024
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/imp.v4i2.23479

Abstract

The purpose of this study is to evaluate financial performance of listed firms on the Indonesia Stock Exchange. (IDX) using the Economic Value Added (EVA) approach. The companies that are the object of research are in the health sector and also the industrial sector. This stud’s methodology consist of systematic documentation and literature reviewsdepending on the research objectives. The analysis used in the EVA calculation is starting with the IC analysis, then the weighted capital cost analysis (WACC), the NOPAT analysis, and the EVA analysis. Based on the average result of EVA in the health sector getting a positive value of 114,287,777,175, this shows that the health sector can provide economic added value to the company and can meet the amount of return expected by investors. Furthermore, the average result of EVA in the industrial sector received a negative value of -884,436,971,368, this shows that the financial management in industrial companies did not succeed in creating added value and decreasing the value of assets during 2018-2022.  Keywords: financial performance, economic value added, indonesia stock exchange, financial management Penelitian ini bertujuan untuk menganalisis kinerja keuangan perusahaan terdaftar di Bursa Efek Indonesia (BEI) menggunakan metode Economic Value Added (EVA). Perusahaan yang menjadi objek penelitian yaitu pada sektor kesehatan dan juga sektor industrial. Metode penelitian ini menggunakan dokumentasi dan studi kepustakaan yang dilakukan secara sistematik sesuai tujuan penelitian. Analisis yang digunakan dalam perhitungan EVA yakni dimulai dengan analisis IC, kemudian analisis biaya modal tertimbang (WACC), analisis NOPAT, dan analisis EVA Berdasarkan hasil rata-rata EVA pada sektor kesehatan mendapatkan nilai positif sebesar 114.287.777.175, hal ini menunjukkan bahwa pada sektor kesehatan dapat memberikan nilai tambah ekonomis pada perusahaan dan dapat memenuhi besarnya tingkat pengembalian yang diharapkan oleh investor. selanjutnya hasil rata-rata EVA pada sektor industrial mendapatkan nilai yang negatif sebesar -884.436.971.368, hal ini menunjukkan bahwa pihak manajemen keuangan pada perusahaan industrial tidak berhasil menciptakan nilai tambah dan menurunkan nilai aset selama 2018-2022. Kata Kunci: Kinerja keuangan, economic value added (eva), bursa efek indonesia (bei), manajemen keuangan
Co-Authors AA Sudharmawan, AA Achmad Hasan Hafidzi Adyasa, Jery Candra Aghata, Violina Akmalia, Atika Firmanda Alizah, Aprilia Ulva Noer Amaliya, Yeni Amelia, Rita Andrea Meita Gustina Ariyanto, Kiki Dwi Bayu Wijayantini, Bayu Elfiah, Kutsiatun Enggarwati, Rumi Fajar, Evi Triana Nurul Hafidzi, Ahmad Hasan Herlambang, Toni Himmah, Efiatul Holiseh, Holiseh Izzuddien, Ahmad Izzudin, Ahmad Karsiyanto, Regita Wira Utami M. Hamzah Bin Ali Ma'rifah, Nurul Maheni Ika Sari Muhammad Efendi Munawaroh, Mayda Madinatul Nawafil, Aulia Nurin Ningtias, Kiki Arista Wahyu Nur Ira, Nia Dewi Oktavia, Fanda Andini Pratama, Rizky Anggi Purbo, Achmad Jati Puspitadewi, Ira Putri, Okta Ananda Reskiputri, Tatid Diansari Rizki, Miftahur Rozzaid, Yusron Rozzaid, Yusron Rumi Enggarwati Rusdiyanto Rusdiyanto Rusdiyanto, Rusdiyanto Sabela, Deva Verina Safira, Serli Vebriana Samsuryaningrum, Ira Puspitadewi Sari , Maheni Ika Solehah, Nur Ilmiatus Suharsono, Riyanto Setyawan Suharto, Akhmad Susbiyani , Arik Syahier Syahier Syahier, Syahier Syahier, Syahier Thamrin, Mohammad Toni Herlambang Wahyu Eko Setianingsih Wati Cantika Putri, Ayuni Alda Wibowo, Yohannes Gunawan Widhana, Ghalih Satriya Winahyu, Pawestri Wulandari, Vina Yuliantika Yayah Ikhda Nevia Yusron Rozzaid