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All Journal Jurnal Pendidikan Vokasi Jurnal Ekonomi : Journal of Economic Forum Agribisnis Akuntabel : Jurnal Ekonomi dan Keuangan Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen JURNAL MANAJEMEN Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi JURISMA: Jurnal Riset Bisnis & Manajemen Journal of Information System, Applied, Management, Accounting and Research Syntax Idea Bisman (Bisnis dan Manajemen): The Journal of Business and Management ANALISIS - SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND ACCOUNTING Jurnal Scientia Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis JUDICIOUS: Journal of Management International Journal of Business, Management and Economics International Journal of Community Service & Engagement ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING MAHATANI: Jurnal Agribisnis (Agribusiness and Agricultural Economics Journal) Transformasi Manageria: Journal of Islamic Education Management JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Ilmiah Mahasiswa (JIMAWA) Jurnal Manajemen, Akuntansi, Ekonomi Journal of Business and Management Inaba INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen
Palupi Permata Rahmi
Universitas Indoonesia Membangun
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Mathematics Social Sciences Other

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Journal : Journal of Information System, Applied, Management, Accounting and Research

 1 
Pengaruh Kualitas Produk Dan Online Customer Revie Terhadap Kepuasan Pelanggan Pada E-Commerce Tokopedia Agriawan, Azmi; Rahmi, Palupi Permata; Muttaqin, Ridlwan
Journal of Information System, Applied, Management, Accounting and Research Vol 9 No 1 (2025): JISAMAR (December-February 2025)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v9i1.1710

Abstract

This study aims to determine how much influence product quality and online customer reviews have on Tokopedia e-commerce customer satisfaction. The sample used was 100 respondents. This study uses validity test, correlation coefficient test, determination coefficient test, multiple linear regression analysis and hypothesis testing compiled using SPSS. Based on the results of descriptive analysis, it can be seen that the variables Y, X1 and X2 are included in the excellent category. the results of the coefficient of determination show that the contribution of customer quality to customer satisfaction is 85.6%, the remaining 14.4%, influenced by other factors not examined. In addition, from the results of the study it, can be seen that the variables of product quality (X1) and online customer review (X2) partially affect customer satisfaction (Y). Simultaneously, product quality variables (X1), and online customer reviews (X2) have an effect on customer satisfaction (Y).
Pengaruh Fasilitas Kerja, Beban Kerja, Dan Kompensasi Terhadap Kinerja Pegawai Bidang Pemadaman Pada Dinas Pemadam Kebakaran Dan Penyelamatan Kabupaten Bandung Masripah, Resti; Rahmi, Palupi Permata
Journal of Information System, Applied, Management, Accounting and Research Vol 9 No 1 (2025): JISAMAR (December-February 2025)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v9i1.1709

Abstract

The purpose of this research is to find out how work facilities, workload, and compensation influence the performance extinguishing field of Dinas Pemadam Kebakaran dan Penyelamatan Kabupaten Bandung employees. Multiple linear regression analysis was used, and the study population consisted of 55 employees. Employee performance is a dependent variable, and work facilities, workload, and compensation are independent variables. Data collection was carried out using observation and questionnaires. Various statistical methods, such as partial hypothesis testing, simultaneous analysis, and coefficient of determination, should be used in the study. The research results show that the work facilities partially positive and significant influences employees performance. Partial workload does a negative and insignificant influences employees performance. Compensation partially positive and significant influences employees performance. Work facilities, workload, and compensation simultaneously positive and significant influence employees performance.
Pengaruh Kualitas Layanan Terhadap Trust Melalui Kepuasan Nasabah Di PT Bank Pembangunan Daerah Jawa Barat dan Banten Tbk KCP Buah Batu Bandung Setyawan, Putri Jasmine Aprilia; Rahmi, Palupi Permata
Journal of Information System, Applied, Management, Accounting and Research Vol 9 No 1 (2025): JISAMAR (December-February 2025)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v9i1.1712

Abstract

This study aims to find out how much influence service quality to trust through customer satisfaction. The sample used was 100 respondents. This study uses validity test, reality test, classical assumption test, path analysis test, hypothesis test (t test) and F test (Multan test) which are prepared using SPSS. Based on the results of the descriptive analysis, it can be seen that the variables of service quality (x), customer satisfaction (Y) and Trust (Z) are included in the very good category. The results of the determination coefficient showed that the contribution of service quality to customer satisfaction was 64.7%, the remaining 35.5% was influenced by other factors that were not studied. In addition, from the results of the study, it can be seen that the service quality variables (X) and Trust (Z) have a partial effect on customer satisfaction (Y), the service quality variables (X), and Trust (Z) have an effect on customer satisfaction (Y).
Pengaruh Online Customer Review dan Online Customer Rating Terhadap Keputusan Pembelian (Studi pada Two Way Cake Pixy di Tiktok Shop) Anjarsari, Dyah; Rahmi, Palupi Permata
Journal of Information System, Applied, Management, Accounting and Research Vol 9 No 1 (2025): JISAMAR (December-February 2025)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v9i1.1711

Abstract

This study aims to determine the effect of Online Customer Review and Online Customer Rating on customer decisions on Two way cake Pixy products at Tiktok Shop. The research method used is descriptive and verification method with a quantitative approach. The sampling technique used in the study used probability sampling with a simple random sampling technique with a total research population of 100 respondents determined using the Slovin formula. The analysis used includes validity test, reliability test, classical assumption test, multiple regression analysis, correlation coefficient, coefficient of determination and hypothesis testing. Descriptive purchasing decisions are rated as disagree, Online Customer Review is rated as strongly agree and Online Customer Rating is rated as strongly agree. The results of the coefficient of determination show that the contribution of Online Customer Review to Purchasing Decisions is 8,5% and the remaining 91,5% is influenced by other factors not examined. In addition, from the results of the study it can be seen that the variables Online Customer Review (X1) and Online Customer Rating (X2) have a partial effect on Customer Decisions (Y). Simultaneously, the variables Online Customer Review (X1), and Online Customer Rating (X2) have an effect on Customer Decisions (Y).
Co-Authors Abdul Aziz, Dadan Agriawan, Azmi Agus Rahayu Anjarsari, Dyah Apriyanti Apriyanti Asti Aldila Dewiyani Asti Nur Aryanti Ayu Rahayu Berkam, Denis Budi S Purnomo Budi, Andri Setia Chairul Furqon, Chairul Christianingrum Dadan Abdul Aziz Mubarok Dadan Abdul Aziz Mubarok Diah Febriyanti E Landitha Karunia Antika Eka Septiarini Eneng Riskayani Erna Herlinawati Fanji Wijaya Febriyanti, Diah Firgiawati Sandra, Herlia Gurawan Dayona Ismail Hari Mulyadi, Hari Hendar Hendar, Hendar Heny Hendrayati Heny K Daryanto Heny Kuswanti Suwarsinah Imas Purnamasari Inanda Pranesty Karamang, Ezra Karunia Antika, E Landitha Listi Herlina Listri Herlina Masripah, Resti Mohamad Ilham Nurul Kamalin Muhamad Sidik Ramdhan Muttaqin, Ridlwan Nabila, Reza Afra Novitasary, Shanty Nunung Ayu Sofiati (Efi) Nur Sumawidjaja, Riyandi Oktavia Lestari, Tania Permata, Shintia Rama Chandra Jaya Ratna Winandi Ratna Winandi Razi, Fahmi Fakhrur Rico Waskito Nugraha Rini Oktapiani Riyandi Nur Sumawidjaja Rizki Fathurrahman Septian Rizki Prasetia, Eza Rofi Rofaida Salfa, Ghaitsa Zahira Santi Susila Nengsih Saputra, Jumadil Setiawan, Rizky Kurnia Setyawan, Putri Jasmine Aprilia Siti Sarah Surachman Surjaatmadja Surachman Surjaatmadja Suryana Suryana Suryana Suryana Suryana Suryana Suryana Susila Nengsih, Santi Syamsul Hadi Senen, Syamsul Hadi Utami, Widyastuti Nurmalia Waskito Nugraha, Rico Yoyo Sudaryo Zena, Muhammad